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Anmeldelser av Lion Quays Hotel & Spa

4 out of 5
Lion Quays Hotel & Spa
Moreton, Oswestry, England

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 205 av totalt 519 anmeldelser." "
Rangering på 8 − Bra. 160 av totalt 519 anmeldelser." "
Rangering på 6 − Grei. 84 av totalt 519 anmeldelser." "
Rangering på 4 − Dårlig. 50 av totalt 519 anmeldelser." "
Rangering på 2 − Forferdelig. 20 av totalt 519 anmeldelser." "

8,2/10

Renhold

8,2/10

Personale og service

8,0/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Lise

Forretningsreisende
Likte ikke: Renhold
Bodde her 2 netter i juli 2022

8/10 – Bra

Brian

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Safe and convenient all round. Slight irritation with table service with waiters clearing too much too soon and reaching across one's face to do so.
Bodde her 1 natt i mai 2024

8/10 – Bra

Robert

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very friendly staff at the reception at Check-In. The rooms were nice and clean. The hotel was set in lovely surroundings, and the swimming pool & spa were excellent. Dining at the Waterside restaurant was excellent. The only thing that let the room down was the extractor fan was not working in the bathroom.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Vicky

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great pool and sauna area.
Bodde her 1 natt i mai 2024

8/10 – Bra

Janice

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was clean , staff was pleasant and helpful , defo would recommend it . The spa was absolutely well worth it
Bodde her 1 natt i mai 2024

8/10 – Bra

joyce

Reiste med partner
Likte: Personale og service
Good experience all round had a great weekend
Bodde her 2 netter i mai 2024

4/10 – Dårlig

Tony

Likte ikke: Personale og service
My wife and I were almost killed by a driver directly in front of the entrance after a function by a driver in a red 5 door car. He missed my wife ( on her birthday ) by perhaps 9”.. I reported this immediately to hotel reception staff and the uncaring awful fiasco that followed was incredible ..to call their response useless would be kind .. we are shocked. A person came knocking on our door spouting utter nonsense… he did actually nothing at all and the dangerous driver got away with almost killing us absolutely free … following morning the woman who was apparently managing tye breakfast area was rude , dismissive, obnoxious and unfriendly. Where we were directed to sit was dirty and unkempt … we stay in a lot of hotels worldwide , and this place took the award for one of the worst experiences. Note , I left my phone number with the individual knocking our door late at night re nearly being run over in their car park .. 3 days ago , no call back .. says it all .. shocking …
Bodde her 1 natt i april 2024

10/10 – Utmerket

Jemma and Gareth

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing place spa was best I’ve been
Bodde her 1 natt i april 2024

10/10 – Utmerket

Mick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice hotel & facilities the spa is amazing and the food at the restaurant was very good - would definitely stay again
Bodde her 2 netter i april 2024

4/10 – Dårlig

David

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Restaurant was awful The rooms are old and need updating
Bodde her 1 natt i mars 2024

8/10 – Bra

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

Lauren

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel with great staff - only downside was the hotel restaurant where the food was too expensive.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Mena

Beautiful room with balcony and lovely views. Staff were very helpful/ accomodating. Another time I will try the spa (included). I was unaware that breakfast was already included. It was a fantastic breakfast. Will stay again, when working in the area.
Bodde her 1 natt i april 2024

8/10 – Bra

Shirley

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

6/10 – Grei

Gareth

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
It was only what you would expect for the price
Bodde her 1 natt i april 2024

6/10 – Grei

Dan

Reiste med partner
Likte: Renhold og personale og service
At first glance the hotel and property surrounding looks very nice, the main room we were given was freshly refurbished and the bed was great and very comfortable and the staff were pleasant and seemed professional. The only problem seems to be a maintenance schedule not being carried out. Bathroom fitting were old and damaged and the flush on the toilet stuck on, a light was out on the mirror and the shower tap was damaged . The carpets in the main halls were thread bare in places, fountain outside out of order. We went to the pool and again more things not working, half the jets not working in the jacuzzi, lockers that didn’t work , steam room not working and smelled a bit off, ripped seats in the changing room. This place has got real potential but needs a good quality and maintenance schedule set up. It put us off going for food and trying some of the other facilities. It’s a 4 star price but 3 star in most areas.
Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Georgia

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024

8/10 – Bra

David

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely relaxing stay, just wish they would take cash, we save our money for little trips away and it’s easier to budget so we don’t over spend just frustrating but other than cash being a dirty word it was a lovely stay and will use again
Bodde her 2 netter i mars 2024

6/10 – Grei

Rebecca og Southampton

Reiste med partner
Likte: Personale og service
Location is very nice near the canal and there is good ample parking. Nice level entrance to get around which is good for luggage. The hotel itself could do with some refurbishment as carpets were torn and worn in places. I didn't use the spa facilities so cannot comment on that but there was an air of tiredness about the public areas. The restaurant has a good menu but the tables are really sticky from the spray used to wipe them down. The breakfast had a great selection of items and the staff are reallly lovely and welcoming.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

kim

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

6/10 – Grei

Sern

Vip access didn’t offer anything. Property quite dated. Pool is good
Bodde her 2 netter i mars 2024

8/10 – Bra

Cherry

Likte: Fasiliteter
.
Bodde her 1 natt i mars 2024

6/10 – Grei

Nathan

Likte: Renhold
Bodde her 1 natt i mars 2024

4/10 – Dårlig

Nikki

Likte: Renhold
Food not the best....staff was lovely and helpful....very expensive for drinks and standard food....signal poor....not too bad but if i was going bknto area ad choose another hotel.
Bodde her 3 netter i mars 2024
Svar fra LQ Resorts den 8. mars 2024
We are saddened to read your score and review as normally we do have good feedback. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

8/10 – Bra

Emma

Bodde her 1 natt i februar 2024

8/10 – Bra

Glen

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
lack of disabled parking
Bodde her 1 natt i februar 2024
Svar fra LQ Resorts den 19. feb. 2024
Thank you for your review and positive score. We trust you had a great stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

10/10 – Utmerket

Anna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel and spa facilities on site
Bodde her 1 natt i februar 2024
Svar fra LQ Resorts den 8. feb. 2024
What a fantastic score and review - thank you! We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

10/10 – Utmerket

Katy

Bodde her 1 natt i januar 2024
Svar fra LQ Resorts den 30. jan. 2024
Wow, what a fantastic review, thank you! We are delighted you enjoyed your stay and hope we have the pleasure of seeing you return again soon. Warm regards LQ Resorts

10/10 – Utmerket

Nigel

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Two Night Trip Excellent Experience
I have stopped at Lion Quays once before. Both occasions were before hospital appointments at the. RJAH orthopedic hospital which is an 8 minute drive so perfect for friends or family. The hotel is great and is great value with free use of the pool and spa.
Bodde her 2 netter i januar 2024
Svar fra LQ Resorts den 30. jan. 2024
Thank you very much for your great score and review. It was a pleasure to welcome you back to Lion Quays Resort and we are delighted you enjoyed your stay. Warm regards LQ Resorts

8/10 – Bra

Ash

Bodde her 1 natt i januar 2024
Svar fra LQ Resorts den 24. jan. 2024
What a great score, thank you! We are delighted you enjoyed your stay and hope you will return again soon. Warm regards LQ Resorts

8/10 – Bra

Abbiegail

Reiste med partner
Likte: Renhold og personale og service
Staff were super polite, friendly and helpful! The room wasn’t the best however, TV worked but the only thing that worked on it was the radio… you could hear every door slam, conversation and foot steps around you and the complimentary water in the room was sparkling water. The pool was nice but it was cold, the spa was amazing but we found out we wasn’t actually allowed to be in there which was a massive disappointment… overall the hotel is okay but I don’t think we’ll be coming back. Wasn’t worth the money.
Bodde her 1 natt i januar 2024
Svar fra LQ Resorts den 22. jan. 2024
Despite your positive score we are disappointed with your review. We are a great venue so if there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

4/10 – Dårlig

Colin

Bodde her 1 natt i januar 2024
Svar fra LQ Resorts den 12. jan. 2024
We are disappointed with your score and hope that any issues you may have had were raised with our team. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

8/10 – Bra

Rachael

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra LQ Resorts den 11. jan. 2024
Thank you for your great score! We are delighted you enjoyed your stay and hope you will return again very soon. Warm regards LQ Resorts

6/10 – Grei

Debbie

Forretningsreisende
Likte: Renhold og romkomfort
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
It's the little things
Although it's in a beautiful area of the UK, I was pretty disappointed with the hotel, the pumps for shower gel and shampoo in the bathroom didn't work, and there was no conditioner or body lotion (yes first world problems but it purports to be a luxurious hotel). The food in the restaurant was good, although the presentation and service left a lot to be desired, the WiFi was albeit non existent in the bar area for our meeting , which we had to postpone to the next day (3 hours in a Costa coffee shop 10 mins away purely for a reliable connection). However, the absolute outstanding feature were the gym and spa facilities....amazing!
Bodde her 1 natt i januar 2024
Svar fra LQ Resorts den 8. jan. 2024
Thank you for your great comments regarding our gym and spa and we are delighted you enjoyed these complimentary facilities. We note your additional comments and apologise of all inconvenience caused. We do hope we have the pleasure of seeing you return again. Warm regards LQ Resorts

8/10 – Bra

Ken

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra LQ Resorts den 5. jan. 2024
What a fantastic score - thank you! We are delighted you enjoyed your stay and hope to see you again in 2024! Warm regards and Happy New Year - LQ Resorts

10/10 – Utmerket

Christopher

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra LQ Resorts den 22. des. 2023
Wow, what at fantastic review, thank you! We are delighted you enjoyed your stay and hope to see you again in 2024! Warm regards LQ Resorts

6/10 – Grei

mark

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Lack of staff on bar and restaurant waiting ages for service especially near Christmas. Rooms very thin walls and noisy.
Bodde her 1 natt i desember 2023
Svar fra LQ Resorts den 22. des. 2023
Thank you for your review and we are saddened to read that you were disappointed with some aspects of your stay. We do hope you have a fantastic Christmas and hope to see you again in 2024! Warm regards LQ Resorts

4/10 – Dårlig

ESTHER

Bodde her 2 netter i desember 2023
Svar fra LQ Resorts den 11. jan. 2024
We are disappointed with your low score and hope any issues were addressed with us at the time of your stay. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

4/10 – Dårlig

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Disappointing
Party going on in the room upstairs until 3am. My ribeye steak was more like a cheap flat iron, nowhere near the £32 i paid for it and then i had no electric in the morning. Not the first time i stayed but not sure if I'll be going back.
Bodde her 1 natt i desember 2023
Svar fra LQ Resorts den 20. des. 2023
We are sorry to read of your disappointment and have addressed all the points raised with our teams. We are a great venue so do hope you will give us a second chance. May we wish you a very Merry Christmas and Happy New Year. Warm regards LQ Resorts

10/10 – Utmerket

Steve

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra LQ Resorts den 20. des. 2023
We are delighted you enjoyed your stay and hope to see you again in 2024! On behalf of LQ Resorts may we wish you a very Merry Christmas and Happy New Year. Warm regards LQ Resorts

6/10 – Grei

Zoe

Bodde her 1 natt i desember 2023
Svar fra LQ Resorts den 5. jan. 2024
We trust you had a good stay with us and hope you will return again in 2024. Happy New Year and warm regards LQ Resorts

2/10 – Forferdelig

Steven

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Filthy lobby, tiny bathroom, grubby balcony, cold shower, spa facilities, hot tub only working in one corner. Very disappointing. Won’t be staying or recommending to anyone.
Bodde her 1 natt i desember 2023
Svar fra LQ Resorts den 13. des. 2023
We are very disappointed with your review and saddened that you did not enjoy your stay. If there is anything we can do to rectify the situation then please let us know. Warm regards LQ Resorts

10/10 – Utmerket

Jonathan

Bodde her 1 natt i november 2023
Svar fra LQ Resorts den 20. des. 2023
What a fantastic score, thank you! We are delighted you enjoyed your stay and hope to see you again in 2024. We hope you have a fabulous Christmas and New Year! Warm regards LQ Resorts

8/10 – Bra

Ivan

Reiste med familie, Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Generally good experience just a couple of issues. Lack of bar staff in the main bar when functions are on in other rooms. Being cashless meant my relatives had problems as the hotel is cashless. They wont stay again.
Bodde her 2 netter i november 2023
Svar fra LQ Resorts den 29. nov. 2023
Thank you for your positive words and we are delighted that overall you had a good stay with us. Many organisations are now cashless, which is an effective method for processing transactions. We do hope you will reconsider and give us another chance. Warm regards LQ Resorts

8/10 – Bra

Ceri

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra LQ Resorts den 20. des. 2023
We are delighted you enjoyed your stay and hope to see you again in 2024! On behalf of LQ Resorts may we wish you a very Merry Christmas and Happy New Year. Warm regards LQ Resorts

10/10 – Utmerket

mark

Bodde her 1 natt i november 2023
Svar fra LQ Resorts den 20. nov. 2023
Wow - what an amazing score, thank you! We are delighted you enjoyed your stay and hope we have the good fortune of seeing you return again soon. Warm regards LQ Resorts

6/10 – Grei

Colin

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Room was really nice. Food wasn’t though and no one was interested that it was inedible.
Bodde her 1 natt i november 2023
Svar fra LQ Resorts den 17. nov. 2023
We are delighted that you enjoyed your bedroom, but disappointed with your comments regarding your food. We normally have good feedback, so have passed yours onto Head Chef for review. We do hope you will give us a second chance. Warm regards LQ Resorts

6/10 – Grei

Bethany

Bodde her 1 natt i november 2023
Svar fra LQ Resorts den 17. nov. 2023
Thank you for your score - we trust you had a good stay and hope you will return again soon. Warm regards LQ Resorts

2/10 – Forferdelig

stephanie

Bodde her 1 natt i november 2023
Svar fra LQ Resorts den 17. nov. 2023
We are very disappointed with your score, unfortunately you have not left any feedback so we are unsure as to why you have scored us so low. If there is anything we can do to encourage you to return then please let us know. Warm regards LQ Resorts

4/10 – Dårlig

Steve

Bodde her 1 natt i oktober 2023
Svar fra LQ Resorts den 13. nov. 2023
We are sorry to see that you only gave us a low score, and we hope that any issues you may have experienced were raised with our team during your stay. Warm regards LQ Resorts