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Anmeldelser av Hotel New Otani Osaka

5 out of 5
Hotel New Otani Osaka
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu

Anmeldelser

9,4

Suverent

Rangering på 10 − Utmerket. 1268 av totalt 1679 anmeldelser." "
Rangering på 8 − Bra. 309 av totalt 1679 anmeldelser." "
Rangering på 6 − Grei. 65 av totalt 1679 anmeldelser." "
Rangering på 4 − Dårlig. 18 av totalt 1679 anmeldelser." "
Rangering på 2 − Forferdelig. 19 av totalt 1679 anmeldelser." "

9,6/10

Renhold

9,6/10

Personale og service

9,2/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Joseph

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff were very helpful. Location is great near subway station. Breakfast is great. A lot of choices.
Bodde her 8 netter i mai 2024

8/10 – Bra

Liyun

Likte: Renhold og personale og service
Breakfast is mediocre and unbelievably crowded, facilities though well maintained are outdated.
Bodde her 2 netter i mai 2024
Svar fra Hotel New Otani Osaka den 28. mai 2024
Dear Liyun, thank you for your feedback. We appreciate your comments on the breakfast and facilities. We constantly strive to enhance our services to meet our guests' expectations. We hope to welcome you back soon. Best regards, Hotel New Otani Osaka

10/10 – Utmerket

Stewart Wai Kwan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The surrounding area is excellent. Trains and underground are just next to the hotel. In one word magnificent!
Bodde her 6 netter i mai 2024
Svar fra Hotel New Otani Osaka den 28. mai 2024
Dear Stewart Wai Kwan, thank you for your kind words about our hotel's excellent location. We are glad you found the surrounding area magnificent. We hope to welcome you back soon. Warm regards, Hotel New Otani Osaka

10/10 – Utmerket

Sebastian

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to metro stations, clean, comfortable, and friendly staff. Would definitely recommend.
Bodde her 3 netter i mai 2024
Svar fra Hotel New Otani Osaka den 28. mai 2024
Dear Sebastian, thank you for your positive review! We are delighted to hear that you found our hotel's proximity to metro stations convenient, our rooms clean and comfortable, and our staff friendly. We appreciate your recommendation. Looking forward to welcoming you back soon. Best regards, Hotel New Otani Osaka

10/10 – Utmerket

chieko

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

8/10 – Bra

Hanna

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
The service was excellent and the staff was outstanding in every possible way. Breakfast was average; I had better at 4* hotels. The rooms were nice but the bathrooms really need to be remodeled and the towels were horrible. I chose the hotel because of its proximity to the Osaka Castle but I really expected better quality from the New Otani Hotel.
Bodde her 3 netter i mai 2024
Svar fra Hotel New Otani Osaka den 28. mai 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.Thank you for your kind words about our excellent service and outstanding staff. We appreciate your feedback regarding the breakfast quality, room conditions, and bathroom amenities. We will take your comments into consideration for future improvements. We hope the proximity to Osaka Castle was convenient for you. Your insights are valuable to us at Hotel New Otani Osaka. We look forward to welcoming you back.

10/10 – Utmerket

STEVEN

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent customer service!
Bodde her 1 natt i mai 2024
Svar fra Hotel New Otani Osaka den 24. mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We are delighted to receive your compliments about our staff's service.We are encouraged by your evaluation and will continue to strive to improve our services to further satisfy you.Osaka Castle Park also offers seasonal scenery with cherry blossoms in spring, greenery in summer, and autumn leaves in fall, and our staff looks forward to welcoming you again.

10/10 – Utmerket

Nir og los angeles

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This hotel charge you for gym charge you for pool but give you a free newspaper
Bodde her 3 netter i mai 2024
Svar fra Hotel New Otani Osaka den 24. mai 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We appreciate your valuable feedback.We will use your comments to motivate all our staff to make efforts to ensure that you are more satisfied the next time you stay with us.We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.

10/10 – Utmerket

??

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
スタッフの方に大変お世話になりました
Bodde her 2 netter i mai 2024

10/10 – Utmerket

MASANORI

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
大阪城ホールでのイベント後の宿泊先に利用させていただきました。近隣の雰囲気もよく快適に過ごせました。ありがとうございました。
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Pieter

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good hotel
Bodde her 1 natt i mai 2024
Svar fra Hotel New Otani Osaka den 21. mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.We hope you will continue to patronize our hotel as we all strive to make your stay with us a memorable one.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 – Utmerket

MASAMI

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
喫煙しないが喫煙の部屋しか取れなく、部屋に案内される時、部屋の階の廊下が匂いがキツく、その旨を話したら、禁煙の部屋が空いてるか確認して頂いた。禁煙の部屋は空いてなかったが、その気持ちが嬉しかったです。
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Toshio

Likte ikke: Personale og service
フロントTEL対応悪く次はないよなと思いなんでこうなる‼️野球もホテルも大谷と思っていたのに!
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Margaret

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
If you reserve a castle view, Osaka castle a performance center are lit at night. Spacious triple room with castle view had club chairs seating and table that made our room feel like a suite. Staff always greeted us and the buffet is superbly stocked with American and Asian breakfast items and reasonably priced. Our family group of 7 arrived from U.S. into both ITM and KIX Osaka airports, plus on shinkansen from Hiroshima, and the hotel is easily walkable from Osaka-JoKoen station. Nearby is an office building with cute shops and numerous counter service eateries. The 7-11 is across the street, and was perfect for 10 pm jetlagged arrival quick bites. The New Otani also has a floor of shopping boutiques, including a wedding gown salon. In addition to great breakfasts, our family loved taking morning jogs to nearby Osaka castle and the extensive park and trails surrounding it.
Bodde her 2 netter i mai 2024
Svar fra Hotel New Otani Osaka den 20. mai 2024
Thank you very much for staying in a triple room with Castle View at Hotel New Otani Osaka.We are delighted to hear that you and your family enjoyed your hotel stay.We hope you will continue to choose us as your hotel of choice as we strive to make your stay with us a pleasant one for the whole family.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 – Utmerket

Daniela

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel. GREAT bakery and food. Rooms area a little older but they’re great and comfortable. The customer service??? Unmatched. Amazing, kind and helpful staff.
Bodde her 1 natt i april 2024
Svar fra Hotel New Otani Osaka den 20. mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We are delighted to receive your compliments about our staff's service.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 – Utmerket

Adair

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Elegant and spacious…nicest accommodations overall on our trip this far! Breakfast is unbelievable…no words do it justice. Just try it. Wonderful stay…exceeds expectations…and highly recommend!
Bodde her 2 netter i mai 2024
Svar fra Hotel New Otani Osaka den 20. mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We would like to thank you again for taking advantage of our morning buffet. It is most encouraging for our staff to receive this kind of feedback from our guests.For breakfast, the "fluffy omelette" is prepared in front of you by a Western-style chef, and for Japanese cuisine, the "tai chazuke" is very popular.We hope you will have the opportunity to try it.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.

10/10 – Utmerket

Nanako

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
ニューオータニ大阪、はじめて訪れました 明るい豪華なロビー、スタッフの方の丁寧な応対 そして何よりランクアップされたお部屋に驚きました 高層階の素晴らしいお部屋 もうすっかりお部屋に魅了されて夕食はルームサービスをお願いしました 本当中から癒されるホテルのサービスでした ありがとうございました
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Sergey

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
N/a
Bodde her 1 natt i april 2024
Svar fra Hotel New Otani Osaka den 19. mai 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 – Utmerket

Hanako

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
素晴らしかった。前回宿泊時よりもサービスが充実していました。リピートします!
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Xiaoqun

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very close to the park and dining area, safe and quiet.
Bodde her 2 netter i mai 2024
Svar fra Hotel New Otani Osaka den 19. mai 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are very honored that you had a safe and comfortable stay with us.We are encouraged by your evaluation and will continue to strive to improve our services to further satisfy you.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 – Utmerket

TAKAHIRO

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
ありがとうございました
Bodde her 1 natt i mai 2024

6/10 – Grei

???

Reiste med en gruppe
Likte: Renhold og personale og service
朝食バイキングを期待して行きましたが、以前と違いかなり落ちた気がしました。残念です
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Christina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Wonderful staff. Breakfast was superb with both Japanese and Western spreads. The Japanese spread was amazing.
Bodde her 2 netter i mai 2024
Svar fra Hotel New Otani Osaka den 19. mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We would like to thank you again for taking advantage of our morning buffet. It is most encouraging for our staff to receive this kind of feedback from our guests.For breakfast, the "fluffy omelette" is prepared in front of you by a Western-style chef, and for Japanese cuisine, the "tai chazuke" is very popular.We hope you will have the opportunity to try it.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.

10/10 – Utmerket

Maria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Hotel was beautiful and the staff we're Kind and helpful. The view from the Sky Lounge was captivating. If you intend tobeat in property i suggerst booking a table in advance. We unfortunately couldn't geht a spot in any of the Open Restaurants.
Bodde her 1 natt i mai 2024
Svar fra Hotel New Otani Osaka den 19. mai 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We appriciate your high evaluation of top-floor Sky Lounge "The Four Seasons".We are delighted to hear that you had a stay with the incredible panoramic views of the nightly illuminations of the historic Osaka Castle and the skyscrapers composing the city's skyline from top of the hotel.On the other hand, We apologize for any inconvenience caused by the restaurant.We will take your comments seriously and strive to improve our services even further.We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.

10/10 – Utmerket

Yukiko

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

8/10 – Bra

Sachiko

Likte: Personale og service og overnattingsstedets bygg og tilstand
窓から大阪城ホールや大阪城がよく見えたのがよかった
Bodde her 2 netter i mai 2024

8/10 – Bra

ALFONSO RANDALL

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Está frente al castillo de OSAKA y se ve de las ventanas hermoso, si volviera me quedaría aquí!
Bodde her 2 netter i april 2024
Svar fra Hotel New Otani Osaka den 19. mai 2024
Thank you for your wonderful review of Hotel New Otani Osaka and for staying in our room with Osaka Castle view!We hope you will continue to patronize our hotel as we all strive to make your stay with us a memorable one.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

8/10 – Bra

REIKO

Bodde her 1 natt i mai 2024

10/10 – Utmerket

yuki

Reiste med partner
Likte: Fasiliteter
部屋が広くて綺麗で、朝食も手間がかかっていて、美味しかったです。
Bodde her 1 natt i mai 2024

8/10 – Bra

DAMANDEEP

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024
Svar fra Hotel New Otani Osaka den 12. mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.We are encouraged by your evaluation and will continue to strive to improve our services to further satisfy you.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 – Utmerket

KYOSUKE

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

10/10 – Utmerket

AI

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
好きなアイドルのライブのため宿泊しました! 大阪城ホールも近くホテルも綺麗だし凄く癒されました! また大阪城ホールでライブがあった際は必ず泊まりたいと思います!ありがとうございました!
Bodde her 2 netter i mai 2024

10/10 – Utmerket

??

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
きめ細かなサービスにとても満足致しました。 次回も利用させていただきます。
Bodde her 1 natt i april 2024

10/10 – Utmerket

Taifu

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
とてもリラックスして過ごせた
Bodde her 1 natt i mai 2024

10/10 – Utmerket

kouiti

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
部屋が快適
Bodde her 2 netter i mai 2024

8/10 – Bra

Tagumpay Esmiraldo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent and very helpful staff.
Bodde her 3 netter i april 2024
Svar fra Hotel New Otani Osaka den 10. mai 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are delighted to receive your compliments about our staff's service.We hope you will continue to patronize our hotel as we all strive to make your stay with us a memorable one.We will continue to strive to create a beloved hotel that is uniquely New Otani, and we look forward to your continued patronage.

10/10 – Utmerket

Bunty

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel if you are looking to stay away from crowd/ tourists. The station is a 5 minute walk.
Bodde her 3 netter i mai 2024
Svar fra Hotel New Otani Osaka den 10. mai 2024
Thank you very much for choosing Hotel New Otani Osaka.We are very grateful to hear that you were satisfied with our location and accessibility.Encouraged by your positive feedback, we will continue to strive to improve our services for your further satisfaction in the future.Osaka Castle Park is a place of seasonal beauty, and all of our staff look forward to welcoming you again.

10/10 – Utmerket

Susan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

Erik

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent
Bodde her 2 netter i mai 2024
Svar fra Hotel New Otani Osaka den 10. mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very honored that you had a safe and comfortable stay with us.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.

8/10 – Bra

Miho

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
お料理がとても美味しかった
Bodde her 1 natt i mai 2024

10/10 – Utmerket

??

Bodde her 1 natt i mai 2024

10/10 – Utmerket

naoki

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
部屋が清潔で良かったです。
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Ethan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a blast!
Bodde her 3 netter i april 2024
Svar fra Hotel New Otani Osaka den 10. mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.

6/10 – Grei

Katherine

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The staff was great and very nice. Our room was non-smoking but it still smelled faintly of smoke. The bathroom facilities were very old and the shower didn’t feel very clean. The beds and pillows were incredibly hard and uncomfortable. The hotel is walking distance to Osaka Castle and a train station, but the majority of the things we wanted to do (Dotonburi, Kuromon Ichiba Market, etc.) were a 20 minute train ride away which made it inconvenient.
Bodde her 2 netter i april 2024
Svar fra Hotel New Otani Osaka den 12. mai 2024
Thank you for staying with us at the Hotel New Otani Osaka and for your frank review of your stay with us.Firstly, we are delighted to receive your compliments about our staff's service.On the other hand, we are sorry to learn that our facility was not to your satisfaction during your stay.We thank you again for your honesty and the time you took to inform us of your experience.We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.

2/10 – Forferdelig

David

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
For some reason if you want to use the gym you need to pay almost 4,000 yen - each time that you want to go. They are representing on line that it’s part of the amenities, but they are asking money for it. I approached the front desk about it and they didn’t do anything about it.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

NORIKO

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

Yong

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good location, top cleanliness and great staff service. Hotel is however a bit tired looking, perhaps time for a refresh
Bodde her 2 netter i april 2024
Svar fra Hotel New Otani Osaka den 10. mai 2024
Thank you very much for choosing Hotel New Otani Osaka.We are very pleased to hear that you are satisfied with our services, location, and especially the cleanliness of our hotel.Although we do not have the latest facilities, we will continue to carefully maintain and provide clean and comfortable guest rooms for many years to come.We will continue to value the heartfelt hospitality that is typical of New Otani, and we look forward to welcoming you again.Translated with DeepL.com (free version)

8/10 – Bra

Akio

Bodde her 1 natt i april 2024

10/10 – Utmerket

Anthony og Las Vegas

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property has an elegant yet comfortable feel. From the friendly staff to the luxurious rooms, our stay at this hotel was superb! I would highly recommend it to anyone looking for an upscale hotel in Osaka away from the hustle and bustle of the tourist area and on a more peaceful side of the city.
Bodde her 2 netter i april 2024
Svar fra Hotel New Otani Osaka den 1. mai 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.We hope you will continue to patronize our hotel as we all strive to make your stay with us a memorable one.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.

10/10 – Utmerket

Olivier

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent établissement, à recommander. L'hôtel est bien placé, dans un quartier calme, mais aussi très bien desservi. Le personnel est tout à fait avenant et disponible, la literie parfaite.
Bodde her 2 netter i april 2024
Svar fra Hotel New Otani Osaka den 1. mai 2024
Thank you for your excellent review of Hotel New Otani Osaka!We are grateful to read that you enjoyed our location and services.We will do our best to provide you with a wonderful stay the next time you stay with us.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.