Lobby

Anmeldelser av The Champlain Waterfront Hotel, an Ascend Hotel Collection

2.5 out of 5

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 438 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 356 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 116 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 54 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 36 av totalt 1000 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

7,8/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Dirk

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
convenient and hotel was good
Bodde her 1 natt i mai 2024

8/10 – Bra

Paula

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Normand

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There was a problem with the heat in the first unit. Staff immediately moved us. Everything else is fine. Front staff very cheerful and welcoming.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Heather

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We had a great stay. The staff are amazing.
Bodde her 1 natt i mai 2024
Svar fra Guest Services. den 22. mai 2024
Dear guest, Thank you for staying with us. We hope to see you soon!Regards,

10/10 – Utmerket

Jenn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Guest Services den 23. mai 2024
Dear Jenn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 – Grei

Kaushala

Likte: Personale og service
Breakfast was not good. We went out for breakfast
Bodde her 2 netter i mai 2024
Svar fra Guest Services den 21. mai 2024
Dear Kaushala,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

Robert

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
So close to the water it was beautiful to walk the waterline, love that it was pet friendly and lots of dinning options close by! Room was clean and bed was super comfy! Front staff was super friendly and helpful, Would definitely come back!
Bodde her 1 natt i mai 2024
Svar fra Guest Services den 21. mai 2024
Dear Robert,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Guest Services den 21. mai 2024
Dear Jennifer,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

Brad

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good location to enjoy downtown and the waterfront.
Bodde her 1 natt i mai 2024
Svar fra Guest Services den 20. mai 2024
Dear Brad,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

Kimberly og Swastika

Likte: Renhold og personale og service
Good location but parking a large truck wasn’t easy
Bodde her 1 natt i mai 2024
Svar fra Guest Services den 15. mai 2024
Dear Kimberly,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We have our overflow parking lot with more parking space to accommodate guests with larger vehicles. We hope to see you again soon!Sincerely,Guest Services.

10/10 – Utmerket

Tracy og Richmond Hill

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean. Updated, modern rooms. Very comfortable bed. Staff is very friendly and we had a great check-in experience with Krystine. Easy drive from Casino Rama too. We’d definitely stay again.
Bodde her 1 natt i mai 2024
Svar fra Guest Services den 12. mai 2024
Dear Tracy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

joann

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet. Friendly staff. I wasn't fond of the bathroom, too small, no counter space.
Bodde her 1 natt i mai 2024
Svar fra Guest Services den 12. mai 2024
Dear Joann,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 – Bra

Sharron

Reiste med partner
Likte: Fasiliteter
Nice room - breakfast could have been better
Bodde her 1 natt i mai 2024
Svar fra Guest Services den 12. mai 2024
Dear Sharron,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

Kevin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely spot with wonderful staff.
Bodde her 1 natt i mai 2024
Svar fra Guest Services. den 11. mai 2024
Dear Kevin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

Michelle

Reiste med partner, Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were amazing! Location was so convenient. Close to shops & restaurants. And close to casino Rama!
Bodde her 1 natt i mai 2024
Svar fra Guest Services. den 11. mai 2024
Dear Michelle,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

Sheryl

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
All good, met my expectations
Bodde her 1 natt i mai 2024
Svar fra Guest Services. den 12. mai 2024
Dear Sheryl,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

Bruce

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Guest Services. den 12. mai 2024
Dear Bruce,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

Ron

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We were warmly welcomed upon arrival. We were explained where the overflow parking was located. The room was a bit on the small size but it worked for the one night we needed. I would recommend CLRing your shower heads as the water flow was inconsistent.
Bodde her 1 natt i mai 2024
Svar fra Guest Services den 12. mai 2024
Dear Ron,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We will let our housekeeping know about the issues in shower. We hope to see you again soon!

10/10 – Utmerket

Josh

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff and great place to stay in Orillia
Bodde her 1 natt i mai 2024
Svar fra Guest Services. den 11. mai 2024
Dear Josh,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

Jay

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place
Bodde her 1 natt i mai 2024
Svar fra Guest Services. den 11. mai 2024
Dear Jay,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

lynn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay at a decent price
Bodde her 1 natt i mai 2024
Svar fra Guest Services. den 10. mai 2024
Dear Lynn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 – Bra

Robert

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Guest Services. den 10. mai 2024
Dear Robert,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 – Dårlig

Jordan M

Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i mai 2024
Svar fra Champlain Hotel den 6. mai 2024
Dear Jordan, Thank you for taking the time to share your feedback regarding your recent stay at Champlain Hotel. Your input is incredibly valuable to us as we continuously strive to improve our services and provide the best possible experience for our guests.We were disheartened to learn that your experience fell short of your expectations, and we sincerely apologize for any inconvenience or discomfort you may have encountered during your time with us. Your satisfaction is our top priority, and we regret that we did not meet your expectations on this occasion.We truly appreciate your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. If you would like to discuss your concerns further or if there is anything else we can do to assist you, please do not hesitate to contact us directly.Once again, we apologize for any inconvenience and thank you for bringing your concerns to our attention.Warm regards,Champlain Hotel

10/10 – Utmerket

Emilie

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We really enjoyed our stay! Centrally located and right off the main drag. Check-in was a little slow due to some technical difficulties, but the attendant was very apologetic. The parking lot was full so we had to park in the overflow, which was ok considering it was a 2 min walk from the hotel. Room was clean and perfect for our pup. Thank you Champlain Hotel!
Bodde her 1 natt i april 2024
Svar fra Guest Services. den 2. mai 2024
Dear Emilie,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

Robyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Guest Services. den 2. mai 2024
Dear Robyn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 – Bra

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Guest Services. den 2. mai 2024
Dear James,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

Alan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean with friendly staff
Bodde her 1 natt i april 2024
Svar fra Guest Services. den 25. apr. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Guest Services.

10/10 – Utmerket

Tara

Bodde her 1 natt i april 2024
Svar fra Guest Services. den 11. mai 2024
Dear Tara,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

Valerie og Hamilton

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Have stayed before and will stay again.
Bodde her 1 natt i april 2024
Svar fra Guest Services. den 25. apr. 2024
Dear Valerie, Thank you for taking the time to complete our online survey regarding your recent stay at The Champlain Waterfront Hotel Ascend Hotel Collection. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at the Hotel. We hope to see you again soon.Sincerely,The Champlain Waterfront Hotel Ascend Hotel Collection

8/10 – Bra

Kaitlyn

Bodde her 2 netter i april 2024
Svar fra Guest Services. den 9. mai 2024
Dear Kaitlyn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 – Utmerket

Melissa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bar fridge came in handy. Overall good stay.
Bodde her 1 natt i april 2024
Svar fra Champlain Hotel den 15. apr. 2024
Dear [Guest],Thank you for taking the time to share your recent experience at Champlain Waterfront Hotel. We are delighted to hear that you had an enjoyable stay with us and that the bar fridge came in handy during your visit.Your positive feedback means a lot to us, and we are thrilled to know that we were able to contribute to a comfortable and convenient stay for you. Providing amenities like the bar fridge is just one of the many ways we strive to enhance our guests' experience and ensure that you have everything you need for a relaxing stay.We are truly grateful for your kind words and for choosing to stay with us. Should your travels bring you back to the area, we would be honored to welcome you back to Champlain Waterfront Hotel for another memorable stay.Warmest regards,Champlain Waterfront Hotel

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I didnt like the lack of parking
Bodde her 1 natt i april 2024
Svar fra Champlain Hotel den 15. apr. 2024
Dear David, Thank you for sharing your recent experience at Champlain Waterfront Hotel, and for bringing your concerns about the parking situation to our attention.We sincerely apologize for any inconvenience you may have experienced due to the lack of parking during your stay. As a downtown hotel we are aware that this is a challeng for our guests. The hotel does have a secondary lot that our team would have directed you to. We are aware this is a block away, but are confident that is it a secure location for your car.Once again, we apologize for any inconvenience caused, and we thank you for choosing Champlain Waterfront Hotel for your accommodations. Your feedback is invaluable to us as we strive to enhance the guest experience.Warm regards,Champlain Waterfront Hotel

8/10 – Bra

Max

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good check in
Bodde her 1 natt i april 2024
Svar fra Champlain Hotel den 15. apr. 2024
Dear Max, Thank you for taking the time to share your feedback regarding your recent check-in experience at Champlain Waterfront Hotel. We are thrilled to hear that you found your check-in process to be pleasant and efficient.Providing a seamless check-in experience is a priority for us, and we are delighted that we were able to meet your expectations in this regard. Our team works tirelessly to ensure that our guests feel welcomed and valued from the moment they arrive, and it is gratifying to know that our efforts have made a positive impact on your stay.Your kind words serve as motivation for us to continue delivering exceptional service to all our guests. We truly appreciate your feedback and thank you for choosing Champlain Waterfront Hotel for your accommodations.If there is anything else we can assist you with during your stay, please do not hesitate to let us know. We look forward to welcoming you back for another outstanding experience in the near future.Warm regards,Champlain Waterfront Hotel

10/10 – Utmerket

Brigitte

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff is my favorite part. Always friendly and helpful. The surrounding area is close to little shops and coffee/restaurants. Walking park and water right behind. Perfect.
Bodde her 3 netter i april 2024
Svar fra Champlain Hotel den 15. apr. 2024
Dear Brigitte, Thank you so much for taking the time to share your wonderful experience at Champlain Waterfront Hotel. Your kind words truly brightened our day!We are thrilled to hear that our staff played a significant role in making your stay memorable. Providing friendly and helpful service is at the core of what we do, and it brings us immense joy to know that our team's efforts made a positive impact on your experience.It's also fantastic to hear that you enjoyed the surrounding area with its quaint shops, cozy coffee spots, and charming restaurants. We take pride in our hotel's convenient location, and we're delighted that you had the opportunity to explore and enjoy the nearby attractions.The walking park and waterfront views are indeed gems of our location, and we're thrilled that you found them to be the perfect addition to your stay.Thank you once again for your glowing review. We can't wait to welcome you back to Champlain Waterfront Hotel for another exceptional experience in the future. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Warmest regards,Champlain Waterfront Hotel

10/10 – Utmerket

Robert

Reiste med partner, Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand
Nice clean property with well appointed room . King bed was very comfortable. We enjoyed the restaurant attached next door to hotel . Nice little breakfast buffet . No hot eggs, sausage, bacon or waffles, but lots of cereal, hot oatmeal and pastry. We would definitely return again .
Bodde her 1 natt i april 2024
Svar fra Champlain Hotel den 15. apr. 2024
Dear Robert, Thank you for sharing your experience at Champlain Waterfront Hotel, and for highlighting the aspects of your stay that made it enjoyable.We're thrilled to hear that you found our property to be nice and clean, and that you enjoyed the comfort of our well-appointed rooms, especially the king bed. Providing a comfortable and relaxing environment for our guests is always our top priority, and we're delighted that we succeeded in providing you with a restful stay.We're also glad to hear that you enjoyed dining at the restaurant attached next door to the hotel. Your feedback regarding the breakfast buffet is greatly appreciated, and we're happy to know that you found a variety of options to suit your preferences. It's wonderful to hear that you would choose to return to our hotel in the future. We would be honored to welcome you back and provide you with another exceptional stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Thank you again for your kind words and for choosing Champlain Waterfront Hotel for your accommodations. We look forward to seeing you again soon!Warm regards,Champlain Waterfront Hotel

10/10 – Utmerket

John

Bodde her 2 netter i april 2024
Svar fra Guest Services. den 2. mai 2024
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 – Bra

Lynne

Reiste med partner
The room was small and every time the neighbours flushed the toilet it was as loud. Staff was awesome
Bodde her 1 natt i april 2024
Svar fra Champlain Hotel den 10. apr. 2024
Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Champlain Hotel. We appreciate your input as it helps us to improve our services and facilities.We're glad to hear that you found our staff to be awesome. Providing exceptional service is our top priority, and we're thrilled that our team made a positive impression on you.We apologize for any inconvenience you experienced due to the size of your room and the noise from neighboring rooms. Please know that we take all guest feedback seriously, and we will look into ways to address these issues to ensure a more comfortable stay for our guests in the future.If your travels bring you back to Orillia, we hope you will give us another opportunity to provide you with a superior experience.Warm regards,Champlain Hotel

10/10 – Utmerket

Gregory

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We have stayed here a number of time. Great location, friendly n accommodating staff.
Bodde her 2 netter i april 2024
Svar fra Champlain Hotel den 7. apr. 2024
Dear Gregory,Thank you so much for choosing to stay with us again at Champlain Hotel, and for taking the time to share your experience. We truly appreciate your continued loyalty and are thrilled to hear that you have enjoyed multiple stays with us.It brings us great joy to know that our location has consistently met your needs and that you find our staff to be friendly and accommodating. Providing exceptional service and creating memorable experiences for our guests are our top priorities, and it's wonderful to hear that we have been successful in doing so during your visits.Your kind words serve as a tremendous encouragement to our team, and we are grateful for your ongoing support. We look forward to welcoming you back for many more enjoyable stays at Champlain Hotel. If there is anything we can do to make your next visit even more special, please do not hesitate to let us know.Thank you once again for choosing to stay with us. We can't wait to see you again soon!Warm regards,Champlain Hotel

10/10 – Utmerket

Irene

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay was lovely, the location of this property is excellent, restaurants within walking distance, shopping within walking distance, it was clean, breakfast had lots of options and staff were very friendly. The only thing is parking is limited, we came back late and had a tight squeeze to park.
Bodde her 1 natt i mars 2024
Svar fra Champlain Hotel den 7. apr. 2024
Dear Irene, Thank you for choosing Champlain Hotel for your recent stay, and for taking the time to share your experience with us. We are delighted to hear that you had a lovely stay and that our location, cleanliness, breakfast options, and friendly staff made your experience enjoyable.We understand that convenient parking is an important aspect of our guests' experience, and we apologize for any inconvenience you experienced due to limited parking availability. Please know that we are continuously working to improve our facilities and services, and we will certainly take your feedback into consideration as we strive to enhance the parking experience for our guests.We greatly appreciate your feedback as it helps us to identify areas where we can improve and continue to provide excellent service. We hope to have the opportunity to welcome you back to Champlain Hotel in the future and provide you with an even more enjoyable stay.If there is anything else we can assist you with, please do not hesitate to reach out. Thank you once again for choosing to stay with us.Warm regards,Champlain Hotel

6/10 – Grei

John og Brantford

Likte: Renhold og personale og service
Property was clean and well located. Room very strange in That there was not a single hook or hanger in the room. Absolutely nowhere to even hang your coat other than a single hook on bathroom door. Impossible to hang a shirt or jacket of any type. Other than that room was fine. Just a very strange experience.
Bodde her 1 natt i april 2024
Svar fra Champlain Hotel den 7. apr. 2024
Dear John, Thank you for choosing to stay at Champlain Hotel and for taking the time to share your feedback with us. We are pleased to hear that you found our property clean and well-located. However, we sincerely apologize for the inconvenience you experienced with the lack of hooks or hangers in your room.Your feedback regarding the absence of hooks or hangers is incredibly valuable to us as we continuously strive to improve our guests' experience. We understand the importance of having adequate storage options in our rooms and regret that we fell short in this aspect during your stay.Please rest assured that we are taking your comments seriously, and we will be reviewing our room amenities to ensure that our guests have the necessary conveniences for a comfortable stay.We appreciate your understanding and patience regarding this matter. If you decide to stay with us again in the future, please do not hesitate to inform our staff of any specific preferences or requirements you may have, and we will do our best to accommodate them.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back to Champlain Hotel and provide you with a more enjoyable experience.Warm regards,Champlain Hotel

10/10 – Utmerket

michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Champlain Hotel den 3. apr. 2024
Dear Michael, Wow! We were absolutely thrilled to read your glowing review of Champlain Hotel. Thank you so much for taking the time to share your experience with us and for awarding us a perfect 5 out of 5 rating!It's incredibly rewarding for our entire team to know that we were able to exceed your expectations and provide you with an exceptional stay. Delivering top-notch service and creating memorable experiences for our guests are always our top priorities, and it's fantastic to hear that we hit the mark during your visit.Your feedback means the world to us, and we'll be sure to share your compliments with our team. We're constantly striving to improve and enhance our guest experience, and reviews like yours serve as great motivation to continue doing what we love.Once again, thank you for choosing Champlain Hotel, and we can't wait to welcome you back for another outstanding stay in the near future!Warm regards,Champlain Hotel

10/10 – Utmerket

Jamie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautifully renovated hotel. Rooms are small, but its onky to sleep, right? If you are the type to hang in your room and lounge. You might find it too cozy for that. Lobby is nice. Continental breakfast was nice. I didnt use the fitness facilities, as i was only there for one night. Walkable to dining options. The waterfront is starting to get built up. I dont think I'd feel safe walking alone at night as there were a lot of people loitering and hanging around.
Bodde her 1 natt i mars 2024
Svar fra Champlain Hotel den 1. apr. 2024
Dear Jamie, Thank you for choosing Champlain Hotel for your recent stay and for taking the time to share your experience with us. We're delighted to hear that you appreciated our beautifully renovated hotel and found our lobby and continental breakfast to your liking.We understand that our rooms may be cozier for some guests, and we appreciate your understanding that they are primarily designed for rest. We're glad to hear that you found the hotel conveniently located within walking distance to dining options.Regarding your feedback about the surrounding area, we take the safety and security of our guests very seriously. We apologize for any discomfort you may have experienced and assure you that we continuously work with local authorities to ensure the safety of our guests.If you ever feel unsafe or have any concerns during your stay, please don't hesitate to reach out to our front desk staff, as your comfort and well-being are our top priorities.We hope to have the opportunity to welcome you back to Champlain Hotel in the future and provide you with an even more enjoyable stay.Warm regards,Champlain Hotel Management Team

10/10 – Utmerket

MICHEL

Bodde her 2 netter i mars 2024
Svar fra Guest Services. den 25. apr. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Guest Services.

8/10 – Bra

Juanita

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The area of town was a bit shady, but the hotel was fantastic. Very clean, very friendly staff. The only issue we kept running into was our keys kept wiping. We were sure to keep them away from our phones etc but they only seemed to work once and then we would have to go get them redone. Not a major issue just a mild inconvenience
Bodde her 2 netter i mars 2024
Svar fra Champlain Hotel den 1. apr. 2024
Dear Juanita, Thank you for choosing Champlain Hotel for your recent stay and for sharing your feedback with us. We're delighted to hear that you found our hotel fantastic and that you were impressed with the cleanliness and friendliness of our staff.We understand your concern regarding the area of town, and while we do our best to ensure the safety and security of our guests, we appreciate your feedback and take it seriously.Regarding the issue you experienced with your room keys, we apologize for any inconvenience this may have caused during your stay. Our team is dedicated to ensuring a seamless experience for all guests, and we will investigate this matter further to prevent such occurrences in the future.If you ever encounter any issues during your stay, please don't hesitate to reach out to our front desk staff, as we're always here to assist you and make your stay as comfortable as possible.We hope to have the opportunity to welcome you back to Champlain Hotel in the future and provide you with an even more enjoyable stay.Warm regards,Champlain Hotel Management Team

10/10 – Utmerket

Judy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms were so clean, I was very impressed, and the bathroom was gorgeous.
Bodde her 1 natt i mars 2024
Svar fra Champlain Hotel den 1. apr. 2024
Dear Judy, Thank you very much for your recent stay at Champlain Hotel and for taking the time to share your experience with us. We're thrilled to hear that you were impressed with the cleanliness of our rooms and found the bathroom to be gorgeous.Maintaining a high standard of cleanliness is one of our top priorities, and we're delighted that our efforts were noticed and appreciated by you. Your kind words serve as great encouragement for our team to continue delivering exceptional service to all our guests.We hope to have the pleasure of welcoming you back to Champlain Hotel in the near future for another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Champlain Hotel Management Team

10/10 – Utmerket

Angela

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Champlain Hotel den 25. mars 2024
Dear Angela, Thank you for taking the time to share your feedback with us! We are thrilled to hear that your experience at Champlain Hotel exceeded your expectations and that you awarded us a perfect 5 out of 5 rating. Your satisfaction is our top priority, and it's immensely rewarding to know that we were able to provide you with a memorable stay.Our team works diligently to ensure that every guest receives exceptional service and feels right at home during their time with us. Your kind words serve as motivation for us to continue delivering the highest level of hospitality.Once again, thank you for choosing Champlain Hotel, and we look forward to the opportunity to host you again in the future.Warm regards,Champlain Hotel

6/10 – Grei

Mark

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Champlain Hotel den 19. mars 2024
Dear Mark, Thank you for sharing your feedback with us regarding your recent stay at Champlain Hotel. We truly appreciate your time and honesty in providing us with your thoughts, even if your rating was a 3 out of 5.While we're pleased to hear that you chose to stay with us, we regret that your experience fell short of your expectations in some aspects. Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we deliver the best possible experience to all our guests.We would like to extend our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your stay. We hope that you will give us another opportunity to exceed your expectations on a future visit. Our team is committed to providing exceptional service, and we would love the chance to make your next stay truly memorable.If there is anything specific you would like to discuss or if you have any further feedback to share, please feel free to contact us directly. We are here to assist you in any way we can.Once again, thank you for choosing Champlain Hotel. We hope to welcome you back soon and provide you with a much-improved experience.Warm regards,Champlain Hotel

10/10 – Utmerket

Sarah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We were impressed by the cleanliness, the staff, and the location of this hotel. There are so many amazing restaurants in Orillia, this was the perfect hotel to spend the night and enjoy walking around downtown.
Bodde her 1 natt i mars 2024
Svar fra Champlain Hotel den 12. mars 2024
Dear Sarah, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you had such a fantastic stay at Champlain Hotel and that you were impressed by our cleanliness, staff, and convenient location.It's wonderful to know that our hotel provided the perfect base for your exploration of Orillia and its many amazing restaurants. We take great pride in offering a comfortable and welcoming environment for our guests, and we're thrilled that you enjoyed walking around downtown and experiencing all that our vibrant city has to offer.Your kind words mean the world to us, and we hope to have the pleasure of welcoming you back to Champlain Hotel in the near future. If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know.Warm regards,Champlain Hotel

8/10 – Bra

Christina

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Champlain Hotel den 11. mars 2024
Dear Christina, Thank you very much for choosing to stay with us at Champlain Hotel and for taking the time to provide your feedback. We appreciate your input and are delighted to hear that you had an overall positive experience during your recent visit.While we strive to provide exceptional service to all our guests, we also understand that there is always room for improvement. Your feedback is invaluable in helping us identify areas where we can enhance our services and facilities to better meet the needs and expectations of our guests.If there are any specific aspects of your stay that you feel could be improved or if you have any suggestions for us, please do not hesitate to share them. We are committed to continually improving our guest experience, and your insights play a crucial role in that process.Once again, thank you for choosing Champlain Hotel. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Champlain Hotel

10/10 – Utmerket

Vincent

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Didn’t like that it was a basement suite. Would not have booked knowing that.
Bodde her 1 natt i mars 2024
Svar fra Champlain Hotel den 5. mars 2024
Dear Vincent, Thank you for taking the time to provide us with your feedback regarding your recent stay at Champlain Hotel. We sincerely apologize for any inconvenience caused by the basement suite accommodation.We understand that preferences vary, and we regret that the basement suite did not meet your expectations. We strive to offer a variety of room types to accommodate the diverse needs and preferences of our guests. We have these rooms marked as lower level, and apologize this was not clear when making your reservation. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly at the hotel. We value your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Champlain Hotel