The staff were friendly, and the check-in easy. The signature-Queen deal meant all the room offers (mini-bar; fruit; water etc) were free! Heating was okay for winter. Bed was soft and not ideal for me. Unfortunately I found the room to be quite darkly lit, and the room had a musty smell to it so would have probably benefited from being opened up. Also I ordered some food from their restaurant on-site and I was quite disappointed by the food given the price I paid so can’t recommend ordering room service!