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Anmeldelser av Holiday Inn Express And Suites Omaha Downtown - Old Market, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Omaha Downtown - Old Market, an IHG Hotel
2431 Farnam Street, Omaha, NE

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 460 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 251 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 136 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 77 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 78 av totalt 1002 anmeldelser." "

8,6/10

Renhold

8,4/10

Personale og service

8,0/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Chuck

Reiste med familie
Likte ikke: Personale og service
understaffed, unsafe surroundings, parking fee, breakfast was major disappointment to all patrons.
Bodde her 1 natt i mai 2024
Svar fra Management den 26. mai 2024
Dear Chuck, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express OMAHA DOWNTOWN - OLD MARKET. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at guestservice@omahahiexpress.com. Sincerely, Pratik Mehta,General Manager,gm@omahahiexpress.com

10/10 – Utmerket

monique

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place! Perfect location!
Bodde her 1 natt i mai 2024

6/10 – Grei

Marie

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The parking is the biggest downfall for this property, very limited and costly. The staff and facilities were great but I wouldn’t recommend this location.
Bodde her 1 natt i mai 2024
Svar fra Management den 20. mai 2024
Thank you for taking the time to review your experience. Your feedback is important as it helps us continue to improve.

2/10 – Forferdelig

Kimberly

Reiste med partner
Likte: Fasiliteter
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Not only do you need to pay for parking, it doesn’t even guarantee you a spot, definitely not enough parking for a full hotel. They required a $50 deposit incase you smoke in the room? Probably won’t get that back because our room already smelled like weed when we walked in, barely covered up by a strong cologne smell. Room was never cleaned during our stay and we never got fresh towels and had to keep using the 2 they had originally provided. Multiple people had checked out early and we did the same. Terrible location with no security that has crazy people running around outside of it, we almost hit one trying to pull out of the parking lot because he was dancing in the road. Do not stay here.
Bodde her 3 netter i mai 2024
Svar fra Management den 18. mai 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

6/10 – Grei

Mykala

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 2 netter i mai 2024
Svar fra Management den 18. mai 2024
Thank you for taking the time to review your experience.

8/10 – Bra

Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The wifi was very poor.
Bodde her 1 natt i mai 2024
Svar fra Management den 15. mai 2024
We do apologize for your experience. Thank you for taking the time to give us feedback as it is very important to us as we strive to continually improve.

10/10 – Utmerket

Jazmin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Management den 15. mai 2024
Thank you for taking the time to review your experience. We look forward to hosting you again the next time your travels bring you to the Omaha area.

2/10 – Forferdelig

Bianca

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They gave me a wrong room and then said that, that was what i had gotten. Plus in the night it was really loud and couldn't sleep.
Bodde her 2 netter i mai 2024
Svar fra Management den 15. mai 2024
We do apologize for your experience. Thank you for taking the time to give us feedback as it is very important to us as we strive to continually improve.

10/10 – Utmerket

Emilee

Bodde her 1 natt i mars 2024
Svar fra Management den 7. mai 2024
Thank you for taking the time to share your experience at our hotel. We are glad the you enjoyed your stay and look forward to hosting you again the next time your travels bring you to the Omaha area.

10/10 – Utmerket

Norm

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was clean and our room as well. All was the way it should be. Breakfast was as good as any hôte type breakfast. The price was well worth it. We save $12 as we parked on the street directly in front of hotel. Parking in their lot there is tight and $15 per day. We paid the $3 for 3 hrs before the 9 pm free night parking. All was good.
Bodde her 1 natt i april 2024
Svar fra Management den 3. mai 2024
Thank you for taking the time to share your experience at our hotel and this great tip for other travelers regarding our parking situation which can be a challenge I'm the downtown area. We are glad you enjoyed your stay and look forward to hosting you again in the future.

4/10 – Dårlig

Gina

Reiste med familie og små barn
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold og fasiliteter
We got very little sleep at this hotel as there seems to be little to no insulation between the floors/ceilings. We could hear the people above us stomping and running non-stop until about 2:00am and then it would start up again at 5:00am. A call was made to the front desk each time, but nothing was done about it. As for the cleanliness, the common areas were clean, but it was obvious that the floors in our room had never been cleaned and there was hair in the showers.
Bodde her 2 netter i april 2024
Svar fra Management den 3. mai 2024
Thank you for taking the time to share your experience at our hotel. Your feedback is important to us and will be used to coach our team.

10/10 – Utmerket

Jodi

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It wasnt as close to downtown as i thought parking was weird. But the hotel itself was great. Very friendly staff.
Bodde her 5 netter i april 2024
Svar fra Management den 1. mai 2024
Thank you for taking the time to review your experience at our hotel. We are glad you enjoyed your stay and look forward to hosting you again soon!

8/10 – Bra

Lori

Bodde her 1 natt i april 2024
Svar fra Management den 20. mai 2024
Thank you for taking the time to review your experience.

6/10 – Grei

Jeffery

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Room was fine. Low flow shower was really low flow.
Bodde her 2 netter i april 2024
Svar fra Management den 24. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

8/10 – Bra

alicia

Likte: Personale og service
A
Bodde her 1 natt i april 2024
Svar fra Management den 24. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

2/10 – Forferdelig

Lloyd

Likte ikke: Renhold og personale og service
Bodde her 2 netter i april 2024
Svar fra Management den 24. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve. We apologize for not meeting your expectations and hope you will provide us the opportunity to prove that your experience is not our normal operating standards.

10/10 – Utmerket

Dana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and new
Bodde her 1 natt i mars 2024
Svar fra Management den 24. apr. 2024
Thank you for taking the time to review your experience. We are glad you enjoyed your stay and look forward to hosting you again the next time your travels bring you to the Omaha area.

10/10 – Utmerket

Dana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean and new
Bodde her 1 natt i april 2024
Svar fra Management den 24. apr. 2024
Thank you for taking the time to review your experience. We are glad you enjoyed your stay and look forward to hosting you again the next time your travels bring you to the Omaha area.

8/10 – Bra

Melissa

Bodde her 1 natt i april 2024
Svar fra Management den 15. mai 2024
Thank you for taking the time to review your experience. We look forward to hosting you again the next time your travels bring you to the Omaha area.

6/10 – Grei

scott

Forretningsreisende, Reiste med familie
Likte: Renhold og personale og service
Breakfast very lacking but gym was great! Parked across street and saved $15
Bodde her 1 natt i april 2024
Svar fra Management den 19. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

6/10 – Grei

Brett

Reiste med familie
Likte: Renhold
Nice facility, limited parking. Outlets/USB near the bed didn't work well. No soap in the shower dispenser.
Bodde her 1 natt i april 2024
Svar fra Management den 19. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

6/10 – Grei

Stacey L

Forretningsreisende
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The swimming pool was so cloudy that you couldn’t see the steps or bottom and no smell of chlorine.
Bodde her 1 natt i april 2024
Svar fra Management den 19. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

4/10 – Dårlig

Melissa

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Room was not the cleanest especially the bathroom, I found it odd there was a missing lampshade apart from that there was no where to throw trash away, when we asked the front desk they said there was a dumpster outside. They did not have extra room towels they gave pool towels when asked.
Bodde her 1 natt i april 2024
Svar fra Management den 19. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

10/10 – Utmerket

Sera

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Management den 19. apr. 2024
Thank you for taking the time to review your experience. We are glad you enjoyed your stay and look forward to hosting you again the next time your travels bring you to the Omaha area.

10/10 – Utmerket

Karly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Management den 19. apr. 2024
Thank you for taking the time to review your experience. We are glad you enjoyed your stay and look forward to hosting you again the next time your travels bring you to the Omaha area.

8/10 – Bra

Todd J

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, beautiful rooms, and quiet. Staff was very friendly, gracious, and helpful. Ease of check in and check out was appreciated. Thank you!
Bodde her 1 natt i april 2024
Svar fra Management den 19. apr. 2024
Thank you for taking the time to review your experience. We are glad you enjoyed your stay and look forward to hosting you again the next time your travels bring you to the Omaha area.

6/10 – Grei

Brian J

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff. Good complementary breakfast. There was a lot of road noise. Parking is $15 for 24 hours.
Bodde her 1 natt i april 2024
Svar fra Management den 19. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as we strive to continually improve.

4/10 – Dårlig

Cheryl og Milwaukie

Likte: Renhold
The parking was atrocious. Had to pay $15 to park. Yet when i got back to the hotel there was no parking available. So i had to park on the street. So much for my $15. The shower door kept sliding open while i was showering
Bodde her 1 natt i april 2024
Svar fra Management den 10. apr. 2024
Thank you for taking the time to review your experience. Your feedback is invaluable to us as we strive to continually improve.

8/10 – Bra

Varun

Bodde her 1 natt i april 2024
Svar fra Management den 10. apr. 2024
Thank you for reviewing our hotel! We appreciate your time and for choosing Holiday Inn Express Downtown Omaha.

6/10 – Grei

Linda

Reiste med familie
Likte: Renhold
Breakfast was out of food at 7:30
Bodde her 1 natt i april 2024
Svar fra Management den 10. apr. 2024
We apologize for not meeting expectations and thank you for taking the time to share your experience. Your feedback back is invaluable to us as we continue to improve.

4/10 – Dårlig

LORI og Sioux City

Reiste med familie og små barn
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
The room did not have an ice bucket when asked there were none available. Parking cost was too high for the inconvenient location! Pool was very small and no hot tub! Absolutely will not stay there again!!!!!!
Bodde her 1 natt i april 2024
Svar fra Management den 10. apr. 2024
We apologize for not meeting expectations and want to thank you for providing feedback so we can improve.

8/10 – Bra

Zulma

Likte: Personale og service og overnattingsstedets bygg og tilstand
Nice place
Bodde her 1 natt i april 2024
Svar fra Management den 10. apr. 2024
Thank you for taking the time to review your experience!

10/10 – Utmerket

Daniela P.

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
perfect stay - perfect sleep!
Bodde her 2 netter i april 2024
Svar fra Management den 10. apr. 2024
We are so glad you enjoyed your stay with us! Thank you for taking the time to review your experience. We look forward to hosting you again the next time your travels bring you to the Omaha area.

6/10 – Grei

Julie

Reiste med familie og små barn
Likte ikke: Fasiliteter
The property looked nice, but it was rather poorly run. The staff were doing their bbest, but they were understaffed. The free breakfast was always running out of food, and the one staff person was not able to keep up with the demand. There is no cleaning service unless you stay 5 days or more. There isnt even an option to pay to request service for a fee. The room was nice and spacious with a nice large shower, but the water pressure was terrible. The A/C was also very inconsistent. It got really warm at night even with the thermostat set at 68. I would probably not stay here again.
Bodde her 3 netter i april 2024
Svar fra Management den 10. apr. 2024
Thank you for letting us know about the issues you encountered during your stay. We apologize for not meeting expectations and thank you for taking the time to provide feedback so we can improve.

6/10 – Grei

Josh

Likte ikke: Personale og service
Bodde her 1 natt i april 2024
Svar fra Management den 10. apr. 2024
Thank youf to taking the time to review your experience.

10/10 – Utmerket

Carter

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms were very nice and clean! Very nice location down town!
Bodde her 2 netter i mars 2024
Svar fra Management den 6. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as it helps us to continue to improve.

6/10 – Grei

Shiloh og Lincoln

Reiste med familie og små barn
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Our stay here was just ok. Main problem was hardly any breakfast items available. First day - ONLY available was bread, hard boiled eggs, and gravy but no biscuits. No juice - just colored water coming out of the machine. There was still and hour and a half left for breakfast! Front desk told me they ran out of food. I’ve never seen this happen at a hotel! Second day was a bit better but still only bread available plus some hot items, eggs, overdone biscuits, gravy and some yogurt. Pancake machine broken, famous cinnamon rolls they advertised were no where to be seen either day. Just very sad especially when you know they serve breakfast and know how many people are in the hotel. I knew we would have to pay for parking - it is owned by a 3rd party so you scan and pay for that but the lot attached to them had no more spots! Also the spots are extremely small so it is hard to get your vehicle in/out. They have another 3rd party lot next door which is where we parked for our stay. Staff was nice but overworked. Front desk told me people don’t show up for their shifts. She had been there well over 12 hours! There are a lot of better places to stay in Omaha so I recommend choosing elsewhere until they get their act together!
Bodde her 2 netter i mars 2024
Svar fra Management den 6. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as it helps us to continue to improve.

6/10 – Grei

Autumn

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
Our bed sheets were dirty. Every time we would go to the front desk we had to wait at least 5 minutes for someone to show up. The parking was ridiculous.
Bodde her 2 netter i mars 2024
Svar fra Management den 6. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as it helps us to continue to improve.

10/10 – Utmerket

Karen

Likte: Renhold og overnattingsstedets bygg og tilstand
Excellent, if you’re trying to view the city.
Bodde her 1 natt i mars 2024
Svar fra Management den 6. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as it helps us to continue to improve.

8/10 – Bra

Christopher

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Management den 6. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as it helps us to continue to improve.

10/10 – Utmerket

Ronaldo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay. Walking distance to Creighton University and Old Market district . The staffs at the hotel were great.
Bodde her 2 netter i mars 2024
Svar fra Management den 10. apr. 2024
Thank you for taking the time to review your experience. We are glad you enjoyed your time with us and looking forward to hosting you again the next time your travels bring you to the Omaha area.

8/10 – Bra

Vanesa og torreon

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
You can hear cats and motorcycles at night
Bodde her 2 netter i mars 2024
Svar fra Management den 6. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as it helps us to continue to improve.

4/10 – Dårlig

Mitchell

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Rooms and common area were nice and clean. The road noise from Farnam was very load and distruptive.
Bodde her 1 natt i mars 2024
Svar fra Management den 6. apr. 2024
Thank you for taking the time to review your experience. Your feedback is important to us as it helps us to continue to improve.

8/10 – Bra

Jesse

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is friendly Hotel over all seems clean Parking lot is small with small spots and cost 15 dollars a day to park.
Bodde her 1 natt i mars 2024
Svar fra Management den 31. mars 2024
Thank you for taking the time to share your experience at our hotel. Your feedback is important to us as we strive to improve.

10/10 – Utmerket

Clint

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was great. Free breakfast was ok. Walkable to CHI Center.
Bodde her 4 netter i mars 2024
Svar fra OMAFC den 30. mars 2024
It's great to hear that you had a positive experience with the staff and found the hotel to be conveniently located within walking distance to the CHI Health Center. While the breakfast may have been just okay, it's still a nice bonus to have it included with your stay.

8/10 – Bra

Melody

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front staff was wonderful but they didn’t clean our room at all and we were there for 4 days , parking could be tricky and there wasn’t much to directly around it but shuttle was great option
Bodde her 4 netter i mars 2024
Svar fra OMAFC den 29. mars 2024
It's great to hear that you had a positive experience with the front staff and found the shuttle service to be a great option. However, I'm sorry to hear about the inconvenience with the housekeeping service and the parking situation.

10/10 – Utmerket

Corey

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean, budget-friendly option. Property is within walking distance of the Old Market, but it is a long walk.
Bodde her 4 netter i mars 2024
Svar fra OMAFC den 29. mars 2024
It's excellent to hear that you found the property to be very clean and a budget-friendly option. Additionally, its proximity to the Old Market area, even if it's a bit of a walk, provides added convenience for exploring the area.

8/10 – Bra

Evan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good value close to downtown. Staff worked hard to make us feel welcome even though they were stretched thin. Didn’t like having to pay for parking, but I would still stay there again.
Bodde her 1 natt i mars 2024
Svar fra OMAFC den 29. mars 2024
It's great to hear that you found the hotel to be a good value and appreciated its proximity to downtown. Additionally, it's commendable that the staff worked hard to make you feel welcome, despite being stretched thin.

10/10 – Utmerket

Beth

Likte: Personale og service og overnattingsstedets bygg og tilstand
Staff was very friendly and cleaning lady even though she didn’t speak English when I asked for towels she used an app and smiled. Front desk very nice!!
Bodde her 2 netter i mars 2024
Svar fra Andy den 19. mars 2024
It's wonderful to hear about the positive interactions you had with the hotel staff during your stay. Friendly and helpful staff can greatly enhance the overall experience for guests.

6/10 – Grei

Christian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The parking was abysmal and $15 a day caught me by surprise. Everything else wasn’t a disappointment though
Bodde her 3 netter i mars 2024
Svar fra Andy den 19. mars 2024
Thank for the response all the downtown properties charge the parking fees.