Hi Vigdis, beklager å høre at Du hadde en dårlig opplevelse hos oss. Skal bare mine på at vi har et eget rubrikk på våres hjemmesider da vi informere personer som har bevegelsesproblemer om våre hus. Her finner du nøyartige beskrivelser og bilder. I tillegg har vi et 24timers resepsjon. Om gjestene er missfornøyd med sin rom er det bare å sir fra. Det er bestandig mulig å bytt rom. Vi har også flere studio apartment som er veldig bra egnet til folk med bevegelsesproblemer. Men vi er avhengig at våre gjester sir fra når dem er hos oss. Det er også grunn hvorfor vi følge hvert eneste gjest til sitt rom - til å være sikkert og gjestene er fornøyt med det de få. Hvis gjestene ikke sir nå tor vi at alt er i orden. Det er viktig å sir fra men men er her. Da kan vi hjelpe. I etterkant er det nå vanskelig å gjøre noe.

Hi Heiko, I am sorry to hear that you did not like our place. As all guest did you get a personal check in and we brought you to your room. We ask if everything was ok as we do with all of our guests. Latest here we have the possebillety to offer you an other room even in an other house just to give you a nice hollidayfeeling. When you tell us that everything is ok and that you like the place you have booked is there not to much we can do. We hare here to make your holliday even more nice and unforettable but we are depending on that you tell us what you like and what you dont like. We are here 24/7 and can do a lot but we ned a feedback while our guests are here. To all of our futre guests: Do not hesitate to contact the reception if you need something or if you have any questions. Most of our guests are coming many times to our reception and we help them to plan their tours and to book activeties. There are so many thinks to see here in our area.

I am sorry to read that you did not like it with us. But Nyksund is not a big city and our guesthouses are not star hotels. If you are looking for room service, a TV in your room and nightlife, not only our guesthouse but Nyksund itself is not the right choice. We are there for our guests 24 hours a day and are helpful where we can. We want your holiday to be an adventure. But we cannot turn a guesthouse into a hotel. Also for the reason that most of our guests love the guesthouse style and therefore book with us. When booking, it is always important to see what the accommodation offers and what it does not. I hope you have more luck with your other bookings.

Sorry, why are you rancing me so bad ? You have never been here at our place. You never showed up. I was waiting for you the hole evening. You never answert any sms or call until mightnight. Then, but only because i called you, you told me that you are not coming. I even got you a very fair price for a no show. I actually could charge you for the full price which i did not. Please tell me what i could do better in a situation when guests are not showing up and not responding on requests. I think I was very fair to you. Sorry that you see it a different way