Hoteller i Odenville

«Carpet in our room needed to be cleaned as there were big stains. Carpet in hallways also looked like they hadn’t been vacuumed in a while. Tiles/flooring in elevators were severely cracked and needed to be replaced. Also upon arrival, entering the lobby to check in, it was very warm. You could tell there was no air conditioning in that area, perhaps it was broken or hotel trying to save money but temp levels were warmer than outdoors »

«Unclean and unkept»

«Room didn’t like it had been cleaned between guests just “new bedding” thrown on. Blankets and sheets were full of cigarette holes. Towels were dirty, floor had stuff all over it like it hadn’t been swept in a very long time. Bathroom floor had spots all over it like someone had spilt something and it hadn’t been cleaned up. The A/C worked great, kept the room icy cold. No one messed with our vehicle, and the lady at the front was half helpful we had trouble getting our key to work and she just ...

«Rooms were clean and although this is a pet friendly hotel, we did not smell any animal odors at all. »

«did not use this»

«I can't recall a more negative hotel experience in my years. It was horrible. The staff were confrontational and uncooperative. The room was infested with asian beetles that bite [staff tried to convince me they were lady bugs - eight of them]. An educational note for your staff...lady bugs are red. The Asian beetle is orange and yes, bites! And they clearly don't have enough housekeeping staff. The room wasn't ready when we arrived (we were only 20 minutes before 3pm) and they began knocking on ...

«Everything was great except our room had a pet odor. »

«Very clean room. A nice hot breakfast.»

«Needs a good maintenance staff. I’ll stay here again. »

«This property didn’t look anything like the pictures online. It desperately needs to be remodeled. The front desk didn’t have clean towels to hand out. The staff during breakfast was very friendly and helpful.»

«The room was dirty.»

«The staff seemed nice. My only concern was the lady waiting on me did not mention what I would be charged, neither did she mention about the »

«The property was excellent. Not a single complaint.»

«The hotel was clean.The staff was friendly. I would give the hotel a 5, I would give housekeeping a 1. The first morning they gave us clean towels.Took the dirty ones and emptied both trash cans. Did not make the bed. The second morning they took our dirty towels, but didn't leave us new towels. Emptied the trash. Didn't make the bed. The third morning they left our dirty, towels and left a stack of clean towels on the bathroom sink. Empty the trash but didn't put new bags in the cans.  ...

«Wasn’t anything like I thought. We rebooked and the house keeper walked in on us and was rude she told us it was time to go and we stated we rebooked our room. She was extremely rude and unprofessional »

«Greie rom»

«Great location. Loved the screened in area in the back and the swings in the front. »

«Everything was great!!»

«Excellent experience from the room to the staff »