Eksteriør

Anmeldelser av Extended Stay America Suites Oakland Alameda Airport

2.5 out of 5

Anmeldelser

7,0

Bra

Rangering på 10 − Utmerket. 288 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 258 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 200 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 125 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 131 av totalt 1002 anmeldelser." "

7,4/10

Renhold

7,4/10

Personale og service

7,4/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Jeff

Reiste med partner
Likte: Renhold og personale og service
Rooms are a very good size. Water was hot with good pressure. Very convenient location in relation to the airport. The guy at the front counter was very informative and helpful with our questions.
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 28. apr. 2024
Dear Jeff, We are thrilled you had a positive experience at Extended Stay America. Our spacious rooms, hot water with good pressure, and convenient location near the airport are just some of the highlights of our hotel. We are glad our front desk staff could assist you efficiently. We look forward to welcoming you back soon and wishing you another pleasant stay.Sincerely,Hotel Management

10/10 – Utmerket

Jeffrey

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Conveniently located near the airport
Bodde her 2 netter i april 2024

6/10 – Grei

Sergio Javier

Forretningsreisende
its was really close to where i needed to be.
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 22. apr. 2024
Dear Sergio, Thank you for choosing us and sharing your experience with us. We are delighted to hear that our location was convenient for your needs! Providing a convenient and accessible location is important to us, and we are glad we could meet your expectations in this regard. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

6/10 – Grei

Ashley

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Room smelled of stale cigarettes. It overall didn’t feel very clean. Needs updating
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 31. mars 2024
Dear Ashley, Thank you for your review. We prioritize the comfort of our guests and sincerely apologize for any oversights in your room. We have taken the necessary steps to address this matter with our staff and appreciate your patience and valuable feedback. We hope to welcome you back on your next visit to the city.Sincerely,Hotel Management

6/10 – Grei

Patrick

Bodde her 2 netter i mars 2024

4/10 – Dårlig

cyrus

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This property uses cheap LED lights throughout. The property has not been maintained. everything looks old and worn out. Their so called breakfast is just coffee and hot water with oatmeal bags! The propert is simply a reflection of the hotel owners; Cheap!
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 22. mars 2024
Dear cyrus, We sincerely apologize for the inconvenience you experienced during your stay. Our aim is to provide a comfortable and pleasant stay for all our guests. Your feedback regarding the lighting and maintenance issues is valuable to us, and we will address these concerns with our team to ensure improvements are made. We regret if the take away breakfast did not meet your expectations. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

10/10 – Utmerket

Juan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All very well
Bodde her 1 natt i mars 2024

8/10 – Bra

KAMAL

Forretningsreisende
Likte: Renhold
Need to put better mattress on sofa bed very bad
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 16. mars 2024
Dear KAMAL, Thank you for reviewing your recent stay with us. We are glad your overall experience was pleasant; however, we apologize for your disappointment with the comfort of our bedding, which kept it from being perfect. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement. Thank you again for sharing your experience with fellow travelers, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love It
Bodde her 4 netter i mars 2024

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like that there is security and Alameda Police Skoll the grounds and are present. The staff are all Very helpful and have very good customer Service.
Bodde her 3 netter i februar 2024
Svar fra Hotel Management den 4. mars 2024
Dear Chanelle, Thank you for sharing your feedback about your stay at Extended Stay America. We are delighted our staff's security measures and helpfulness contributed positively to your enjoyment. Providing excellent customer service is our priority, and we're glad we have achieved that. We appreciate your patronage, and we hope to welcome you back soon!Sincerely,Hotel Management

4/10 – Dårlig

Alan

Likte: Renhold
Likte ikke: Fasiliteter
Location is noisy, being right next to the Oakland Airport. Parking lots are dimly lit. Staff and signs in the parking lots warned of theft and car break-ins. First morning of my stay, the hotel didn't have the Continental breakfast due to supply delivery. The second night of my stay the front security door had to remain propped open because of an issue with the door. After I checked into my room (222), I found that the AC didn't work and one of the outside windows was "off track," causing a loud whistling noise when the wind blew. I requested another room. The window latches of my second room (224) were broken off. The sink had cracks in it. There was only one waste basket, located in the bathroom. The clock radio did not work.
Bodde her 2 netter i februar 2024
Svar fra Hotel Management den 4. mars 2024
Dear Alan, Thank you for sharing your honest feedback with us. We sincerely apologize for any inconvenience you may have faced during your recent stay. Please know that providing a comfortable and secure environment for all our guests is our top priority, and we regret falling short of meeting your expectations on this occasion. Your comments have been duly noted, and we will address them with the relevant team members to ensure that similar issues are prevented in the future. We appreciate your valuable input and hope to exceed your expectations during your next visit.Sincerely,Hotel Management

2/10 – Forferdelig

Keshia

Forretningsreisende, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This room where not clean
Bodde her 2 netter i februar 2024
Svar fra Hotel Management den 1. mars 2024
Dear Keshia, Thank you for reviewing our hotel. We are sorry to hear that our housekeeping staff did not clean some areas in your room. This does not meet our high standards, and we are disappointed that you had to experience this. We are committed to ensuring that this does not happen again in the future. We appreciate your patience during your stay with us. Thank you once again, and we hope to have the pleasure of welcoming you back soon.Sincerely,Hotel Management

8/10 – Bra

Yuyang

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

8/10 – Bra

Elizabeth

Reiste med partner
Likte: Fasiliteter
It was good
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Customer service and it great pricing...
Bodde her 1 natt i februar 2024
Svar fra Hotel Management den 23. feb. 2024
Dear Chanelle, Thank you for your feedback regarding your stay at Extended Stay America. We are pleased you found us to be of excellent value. We are committed to providing exceptional service to every guest, so we are delighted to read your comments about our staff and their outstanding hospitality. Thank you for including us in your travel plans, and we invite you to stay with us again the next time you visit the area.Sincerely,Hotel Management

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everyone is very nice
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good stay
Bodde her 1 natt i februar 2024
Svar fra Hotel Management den 21. feb. 2024
Dear Chanelle, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

2/10 – Forferdelig

Ryan

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
thanks for good stay
Bodde her 4 netter i februar 2024

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like it here
Bodde her 1 natt i februar 2024
Svar fra Hotel Management den 18. feb. 2024
Dear Chanelle, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable time, and we look forward to welcoming you back! Sincerely,Hotel Management

10/10 – Utmerket

Saroj

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It is nice
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I the friendliness of the staff.. am/pm....Good customer service
Bodde her 1 natt i februar 2024
Svar fra Hotel Management den 16. feb. 2024
Dear Chanelle, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love it here
Bodde her 4 netter i januar 2024

6/10 – Grei

Terrence

Likte: Personale og service
Just a place to sleep.
Bodde her 1 natt i januar 2024
Svar fra Hotel Management den 6. feb. 2024
Dear Terrence, Thank you for your recent stay and for sharing your review of our hotel. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

10/10 – Utmerket

Edjrienna

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good place to stay for a few nights
Bodde her 2 netter i februar 2024
Svar fra Hotel Management den 8. feb. 2024
Dear Edjrienna, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the service. Please return and see us again soon at the location you like.Sincerely,Hotel Management

6/10 – Grei

Steven

Forretningsreisende
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The property was adequate. The room had an iron but no ironing board. I called for one and the front desk took care of it right away. They were great but they seemed understaffed. The room was very basic. Stayed here for proximity to airport and cost, but what I saved in the room cost I spent in Uber fees. A hotel airport shuttle would’ve been amazing. Seemed like a safe area though.
Bodde her 1 natt i februar 2024
Svar fra Hotel Management den 6. feb. 2024
Dear Steven, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

6/10 – Grei

Merrera

Bodde her 1 natt i januar 2024

10/10 – Utmerket

Edjrienna

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best property for been at
Bodde her 2 netter i januar 2024

6/10 – Grei

Maiko

Likte ikke: Renhold
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always a good stay.. Love the staff.. very helpful and courteous..
Bodde her 3 netter i januar 2024
Svar fra Hotel Management den 30. jan. 2024
Dear Chanelle, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your compliments are the encouragement pill for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management

10/10 – Utmerket

Edjrienna

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lobby always smells good...
Bodde her 4 netter i januar 2024
Svar fra Hotel Management den 29. jan. 2024
Dear Chanelle, It was a pleasure hosting your visit, and we appreciate you mentioning the cleanliness and freshness of the lobby at Extended Stay America. Thank you for your valuable feedback; we hope to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management

2/10 – Forferdelig

Brad

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The property is fine, our room this time was the problem. We’ve stayed here before and enjoyed it which is why we returned. This time is a completely different experience. When we entered the room we immediately noticed a heavy smell of incense. I called and asked for another room but was told they were out of rooms with a king-sized bed. We decided to stay, figuring we’d become accustomed to the smell. We did, only to discover the incense was used to mask the cigarette smell! In addition, there’s mold at the sink, a carpet nail sticking up near the bathroom that I caught my foot on, there are stains on the carpet, sink area, and bathroom ceiling (yes!), there is damage to a bedside table, the closet area shelf’s bracket is broken so that the shelf is unusable, and the bed is old and hard, not at all as comfortable as with our previous stay. I have pictures to demonstrate these things. We’re regretting having not rented a room at the Hampton Inn down the street.
Bodde her 1 natt i januar 2024
Svar fra Hotel Management den 27. jan. 2024
Dear Brad, We sincerely apologize for the disappointment you experienced during your recent stay. Your feedback is deeply concerning, and we regret that the room did not meet the standards you previously enjoyed. We take your concerns seriously and will address each issue to ensure improvements are made promptly. Please know that this does not reflect our usual standards, and we appreciate your loyalty. Your detailed input is invaluable, and we hope to have the opportunity to regain your trust during your future visits.Sincerely,Hotel Management

2/10 – Forferdelig

Judith

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The breakfast included was nothing. Only muffins and coffee. We asked for an extra pillow and was told that they did not have one. Then the person at receptionist needed to go to find one from another room.
Bodde her 2 netter i januar 2024
Svar fra Hotel Management den 21. jan. 2024
Dear Judith, Thank you for sharing your experience with us. We sincerely apologize for the disappointment you faced with our complimentary grab-and-go breakfast offerings and the delay in providing an extra pillow. Your feedback is valuable, and we assure you that we are actively working to enhance our guest experience. Your insights contribute to our commitment to ensuring an improved stay for our guests moving forward. We hope to welcome you back for a more seamless stay should your travels bring you back to our area.Sincerely,Hotel Management

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is really nice..
Bodde her 4 netter i januar 2024

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like everything.. Staff great... its quite room clean
Bodde her 2 netter i januar 2024
Svar fra Hotel Management den 14. jan. 2024
Dear Chanelle, We're thrilled to hear that you enjoyed everything at Extended Stay America! Your positive feedback about the staff, room, and overall experience is much appreciated. If there's anything specific that stands out or if there are ways we can continue to exceed your expectations, please let us know. Thank you for choosing Oakland Alameda Airport, and we look forward to hosting you again!Sincerely,Hotel Management

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk staff are so helpful and professional
Bodde her 4 netter i januar 2024

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always a excellent stay
Bodde her 4 netter i desember 2023
Svar fra Hotel Management den 13. jan. 2024
Dear Chanelle, Thank you for your glowing review! We're thrilled to hear that your stay at Extended Stay America was consistently excellent. Providing exceptional experiences is our priority, and we look forward to welcoming you back for more memorable stays in the future. Your positive feedback means the world to us!Sincerely,Hotel Management

4/10 – Dårlig

jose

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

8/10 – Bra

Kay

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always a great stay
Bodde her 3 netter i desember 2023
Svar fra Hotel Management den 9. jan. 2024
Dear Chanelle, We're thrilled to hear that your stay at Extended Stay America was consistently great! Our team works hard to provide a positive experience, and your feedback is truly appreciated. Thank you for choosing us, and we look forward to welcoming you back for another excellent stay.Sincerely,Hotel Management

2/10 – Forferdelig

Jason

Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Juan José

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Cancelaron la habitación antes de q llegara y al llegar me dicen q no tenía cuarto para mí q avía sido cancelada me reservación
Bodde her 1 natt i desember 2023
Svar fra Hotel Management den 4. jan. 2024
Dear Juan José, We sincerely apologize for the inconvenience you experienced with your reservation. This situation falls well below our service standards, and we understand the frustration it caused. Our team is investigating this matter to prevent any recurrence and ensure a smoother check-in process for our guests. Your feedback is invaluable, and we deeply regret any disruption to your plans. If your travels bring you back to the area, we would appreciate the opportunity to make amends and provide you with a more positive experience.Sincerely,Hotel Management

4/10 – Dårlig

Maximilian og San Luis Obispo

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Checked into the room and found leftover food & crumbs from previous guest. The wall near the restroom in my unit had floor boards peeling off. There was no coffee or tea inside the room & when I went to the "continental breakfast" at 730am there was literally 1 pack of instant oatmeal. That's all.
Bodde her 1 natt i desember 2023
Svar fra Hotel Management den 4. jan. 2024
Dear Maximilian, We sincerely apologize for the shortcomings you experienced during your stay. It's disheartening to learn about the cleanliness and maintenance concerns you encountered. Please be assured that we are addressing these matters with our housekeeping and maintenance teams for immediate improvement. Your feedback is invaluable, and we deeply regret any inconvenience caused. Regarding the breakfast, we are actively reviewing and enhancing our offerings. We appreciate your patience and hope for the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management

6/10 – Grei

James

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The staff were great. Unfortunately the entire second floor and our room smell old and smoky like people previously smoked in it. It could be in the acoustic ceilings and improper cleaning before painting. Our room 205!like like it was newly painted-poor workmanship. This place could be really nice it it was fixed up properly. The were lots of customers smoking marijuana. Informed staff at counter. The pillows could be better as well. Just things you should know. Good luck with the place.
Bodde her 2 netter i desember 2023
Svar fra Hotel Management den 4. jan. 2024
Dear James, We appreciate your positive comments about our staff and regret the challenges you faced during your stay. We apologize for the unpleasant odors and the issues with the room's condition. Your observations are crucial for our improvement, and we are addressing the concerns with our maintenance and housekeeping teams. Rest assured, we are actively working towards enhancing the overall experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

6/10 – Grei

Mark

Reiste med partner
Likte: Renhold
This was the 2nd time I stayed at this hotel. Last time the room soundproofing was excellent, making the airplane traffic at the nearby airport nearly inaudible. The sound insulation in the room this 2nd time was horrible. I was kept up all night by the airplanes taking off and landing constantly, even at 3am. The a/c / heater was located right next to the bed and was equally as noisy. The other issue was the hotel advertising their "Free breakfast." It was pretty slim. Just coffee, packaged muffins, and microwavable oatmeal. No fruit, no yogurt, no juice or milk, no dry cereal, and certainly no eggs.
Bodde her 2 netter i desember 2023
Svar fra Hotel Management den 31. des. 2023
Dear Mark, We appreciate your return to our hotel and apologize for the inconvenience you encountered during your stay. We're sorry about the issues with the sound insulation and the limited breakfast options. Please be assured that we take your feedback seriously and will look into ways to improve in these areas. Your satisfaction is our priority, and we regret falling short of your expectations. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management

8/10 – Bra

Steven

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023

10/10 – Utmerket

Chanelle

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Thanks for excellent service
Bodde her 4 netter i desember 2023
Svar fra Hotel Management den 27. des. 2023
Dear Chanelle, Thank you for choosing Extended Stay America. It is nice that you were happy with your visit and had a wonderful time with our staff. Please visit again the next time you are in the city to enjoy our area and services. Sincerely,Hotel Management