First impressions count and the reception we received left a terribly bad impression. The front desk clerk seemed bothered when my party checked. Once we got to our room, it was clean and satisfactory, however when we called the front desk again to inquire about getting pans, cups for tea we were told no pans or pots were available, we had to go downstairs for hot water. We were provided two mugs, utensils and a coffee machine. Once again our interaction with the receptionist was unpleasant, she spent alot of time in the back gathering the utensils and the two mug. While she was away the phone rang incessantly. I can only imagine if it was another guest on the other end of that call.