Hoteller nær Northern Kentucky University

«The room was clean and the staff was friendly, but I would have liked a better breakfast with more options.»

«The hot tub didn’t work. I had to wait 30 mins to get help at the front desk. They never cleaned our room or gave us fresh towels.»

«Love this place super clean and smells so nice ! Great breakfast the best around !»

«The people were friendly, but need to learn about being customer friendly. in my booking I made an error which was on me but 1 extra day cost $20 more then the price for my room when you divided the cost by 2, this did not go over well with me. Room was ok except the microwave was broke and 1 lamp needed the cord replaced, it's the little things. The Breakfast B- Room D People C»

«Last option if stranded.»

«The clean room and a/c»

«The large 3 bedroom apartment worked under our circumstances but there were many problems. Getting access to the building on the day of arrival was tedious and took almost 45 minutes--the access codes did not work, and calling for assistance took many tries. And late in our weeklong stay, we started receiving messages about NOISE complaints which was NOT us! Too many calls and messages about this, very annoying. The apartment was in the basement and the three small windows really didn't help ...

«Clean room excellent staff great area overall wonderful stay»

«Good stay»

«Awful smell in room »

«Staff was great!»

«The room smelt like incense were burned 24/7. Every towel I received had nasty stains on them. The bathroom shower was dirty, with hairs that did not belong to me. 3 of the 4 pillow cases were stained or dirty as well as the top blanket. The floor definitely had not been mopped or swept. When the cleaning person came, the took the trash and replaced the towels with more dirty/stained towels. Lastly, there was blood splatter in the ceiling in the restroom.»

«1st morning, I woke up to a bedbug under the pillow. I was moved to another room and didn't see any. The only amenity was breakfast and you couldn't eat it in your room, makes no sense at all because you can take any other food to your room and eat it. That's why it has a refrigerator. Dumbest policy I've ever seen!»

«It was what was lacking from the listing that was the problem-- there were 20 sketchy steps from the sidewalk to the front door. Those were not mentioned. We're 81 and 78. Stairs in general are things we try to avoid, but these were covered with leaves, ivy encroaching on the lowest set and with ridiculously low hand rails. Since there's no off-street parking, using the scary stairs was mandatory. The house was fine, but getting in and out was not.»