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Anmeldelser av Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel

3.5 out of 5
Crowne Plaza Charleston Airport - Conv Ctr, an IHG Hotel
4831 Tanger Outlet Blvd, North Charleston, SC

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 446 av totalt 848 anmeldelser." "
Rangering på 8 − Bra. 224 av totalt 848 anmeldelser." "
Rangering på 6 − Grei. 96 av totalt 848 anmeldelser." "
Rangering på 4 − Dårlig. 45 av totalt 848 anmeldelser." "
Rangering på 2 − Forferdelig. 37 av totalt 848 anmeldelser." "

8,8/10

Renhold

8,6/10

Personale og service

8,4/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte ikke: Renhold og personale og service
Bodde her 12 netter i januar 2024
Svar fra Amy den 12. mars 2024
Looks like we could have done better. We appreciate your taking the time to provide us with your feedback. If you are willing to share any comments or concerns, we take all feedback into consideration.

8/10 – Bra

Linda

Likte: Renhold og personale og service
Bodde her 3 netter i mai 2024

4/10 – Dårlig

Freda

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The room had a terrible a damp smelly odor. The lobby and lounge area seem to be update but, I would prefer the room I’m actually sleeping in match with the rest of the hotel. I was very disappointed and would not recommend this property. The members of guest services were really nice.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

robin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was very accommodating as i have a broken foot. Room was very comfortable and immaculate. Would definitely recommend this place.
Bodde her 1 natt i mai 2024

8/10 – Bra

Keith

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The lower floors are exposed to noise from the lobby and bar area of the facility.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Heather

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We really enjoyed our stay
Bodde her 2 netter i mai 2024

6/10 – Grei

Cheryl og Tulsa

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Fasiliteter
The bathroom door wouldn't close, there was paint missing at the bottom and top of the door, the soap holder in the shower was completely rusted out. they've added soap dispensers so why not remove the rusted out soap holder. The shower drain was clogged so the shower water pooled and spilled out onto the floor. I was happy to have a microwave and fridge as the food at the restaurant was basic at best. The front desk and house keeping staff were friendly and I enjoyed the ice water at the front lobby. The pool is much smaller than the pictures would indicate, and it's in the front of the hotel near the street. The beds were comfortable, but the headboards were scratched up. I did like that the hotel had an airport shuttle, the actual reason we chose it, but I had to take an Uber/Lyft to the airport as the shuttle was gone when I needed to leave for the airport. No big deal, but that was one of the strong points. The outlet mall is very close, but after all of the walking we did at the event we went to, I was too tired to walk over. It says the shuttle will take you local within 3 miles, but we never saw the shuttle when we were ready to head out. Uber/ Lyft to Downtown was @ $17-25. Sometimes they tried to be more, but if you have both apps, you can find the best pricing. We did have a good time in Charleston, but when we go back, we'll probably stay somewhere else.
Bodde her 3 netter i april 2024

10/10 – Utmerket

Katrena

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

8/10 – Bra

Marie

Likte: Renhold og personale og service
Bodde her 4 netter i april 2024

8/10 – Bra

Hassan

Likte: Overnattingsstedets bygg og tilstand
Bathroom floor very slippery
Bodde her 2 netter i april 2024

10/10 – Utmerket

Levance

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice hotel all around.
Bodde her 1 natt i april 2024

8/10 – Bra

Latiana

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Staff were arguing upon arrival. Headboard was worn with tears. Other than that, decent experience.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Wendy

Reiste med partner, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The experience was absolutely fantastic
Bodde her 1 natt i april 2024

10/10 – Utmerket

Lisa

Reiste med familie
Highly satisfied
Bodde her 1 natt i april 2024

10/10 – Utmerket

Katina

Bodde her 1 natt i april 2024

10/10 – Utmerket

Dinita og Hopkins

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is in walking distance to shopping and restaurants.
Bodde her 1 natt i april 2024

6/10 – Grei

Lamesha

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall I enjoyed my stay and the location made it even better. I felt very safe and the hotel appeared to be clean. My only problem is I still can’t get in touch with any management regarding my deposit and it has been 2 weeks.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Leslie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent property in great location.
Bodde her 3 netter i april 2024

8/10 – Bra

Reina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy check in. Close tl nearly everything.
Bodde her 1 natt i april 2024

10/10 – Utmerket

lisa

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
only thing we were not thrilled with was the sliding bathroom door did not close completely. there was a 1-2 inch gap which did not provide privacy.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Monica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

10/10 – Utmerket

Erika

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
N/A
Bodde her 2 netter i april 2024

10/10 – Utmerket

Michelle

Likte: Renhold og personale og service
Free airport shuttle. Decent property. Clean. The staff are helpful and very pleasant. The room had a damp musty smell and the mattress is not the most comfortable but I slept well.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Laurel

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Na
Bodde her 1 natt i mars 2024
Svar fra Matt, General Manager den 22. mars 2024
Thank you for your survey response.

10/10 – Utmerket

Maria

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and clean
Bodde her 4 netter i mars 2024
Svar fra Matt, General Manager den 22. mars 2024
Thank you for that great review. We look forward to hosting you again.

8/10 – Bra

Ashley

Bodde her 1 natt i mars 2024

8/10 – Bra

Melissa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Shuttle from and to airport is a plus! Decent breakfast options was as well. The room had an older/musty smell but i loved having everything in the room ( coffee, tea, microwave, kitchenette area with refrigerator). Was a very spacious room.
Bodde her 1 natt i mars 2024
Svar fra Matt, General Manager den 22. mars 2024
Thank you for your kind comments. Unfortunately, you did arrive at a time that our HVAC chiller unit was not functioning properly. This lead to that mustiness you mentioned. It has been repaired and I apologize for that issue.

6/10 – Grei

Dominique

Reiste med familie og små barn
Likte: Personale og service og overnattingsstedets bygg og tilstand
I didn’t like the fact that the rooms were so outdated. When we 1st walked in the room we instantly noticed dust all over the counter and mini fridge…also smears everywhere like housekeeping didn’t clean…went into the bathroom it was a huge rust stain on the outside of the tub…the people were extremely nice but the room unfortunately not so much…cleanliness is huge for me and my family
Bodde her 1 natt i mars 2024
Svar fra Matt, General Manager den 22. mars 2024
Dominique, I sincerely apologize for the condition of your room and your assessment of it in general. Cleanliness is typically something we score very high on, though some condition issues are being addressed - new headboards coming this year in all rooms and some upgraded features to lamps for example. I am relaying your comments to our team - engineering and housekeeping to let them know what you shared so this can be addressed. If you return, let us know in advance and we will make sure to V.I.P. your experience.

10/10 – Utmerket

Cammie

Bodde her 2 netter i mars 2024

4/10 – Dårlig

Rachel

Forretningsreisende
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Close to shopping and restaurants
Bodde her 4 netter i februar 2024
Svar fra Amy den 12. mars 2024
Thank you for taking the time to share your feedback with us. Looks like we could have done better with your stay. If there is any specific feedback you would like to share with us to improve future stays please let us know.

10/10 – Utmerket

Austin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was very clean. Staff was so courteous!!! Room was clean and beautiful !! I loved my stay!!!
Bodde her 1 natt i mars 2024
Svar fra Amy den 12. mars 2024
Thank you for the feedback. We hope to welcome you back in the near future!

6/10 – Grei

Mary og Erie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Amy den 12. mars 2024
Thank you for taking the time to share your feedback with us. Looks like we could have done better with your stay. If there is any specific feedback you would like to share with us to improve future stays please let us know.

6/10 – Grei

Angela

Likte: Renhold og personale og service
Old Furniture aesthetic. Headboard damaged and scratched. Overall room was clean but decor needs an update.
Bodde her 3 netter i februar 2024
Svar fra Amy den 12. mars 2024
Thank you for taking the time to share your feedback with us. Looks like we could have done better with your stay. If there is any specific feedback you would like to share with us to improve future stays please let us know.

8/10 – Bra

Patricke

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The elevators need to be serviced as they dont provide for a secure experience
Bodde her 2 netter i januar 2024
Svar fra Amy den 12. mars 2024
Thank you for the feedback. We hope to welcome you back in the near future!

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 1 natt i februar 2024
Svar fra Amy den 12. mars 2024
Thank you for the feedback. We hope to welcome you back in the near future!

8/10 – Bra

Michael

Reiste med familie
Likte: Personale og service
Friendly and helpful staff. Great location. Nice bar area and restaurant. No free or discounted b-fast. The exercise room needs upgraded. It is a reasonably priced hotel.
Bodde her 5 netter i februar 2024
Svar fra Amy den 12. mars 2024
Thank you for the feedback! We are making a note of your comments and look forward to welcoming you back in the near future!

4/10 – Dårlig

Angelia

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
I like the cleanliness of the hotel. I didn’t like that my credit card was compromised and use to charge for item I never purchased. When I contacted the hotel I spoke with a male who said he would look into it and never called me back. I will not stay at this location again.
Svar fra Matt den 13. mars 2024
Ms. Edwards, I am the General Manager at the Crowne Plaza and want to sincerely apologize for the billing error. We incorrectly billed your personal MC, but we did correct this error and this should be back in your account. The error posting was corrected on 2/5/24. I do not know right now who you spoke with, but it is unacceptable that you didn't get communication immediately.

10/10 – Utmerket

dan

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice staff
Bodde her 4 netter i januar 2024
Svar fra Amy den 12. mars 2024
Thank you for the feedback. We hope to welcome you back in the near future!

10/10 – Utmerket

DIANAND

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Would stay there again
Bodde her 4 netter i desember 2023
Svar fra Amy den 12. mars 2024
Thank you for the feedback. We hope to welcome you back in the near future!

10/10 – Utmerket

William

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We really enjoyed the check-in process and the airport shuttle driver and convenience.
Bodde her 1 natt i januar 2024
Svar fra Amy den 12. mars 2024
Thank you for the feedback. We hope to welcome you back in the near future!

10/10 – Utmerket

Christopher

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was helpful with questions and concerns
Bodde her 3 netter i januar 2024
Svar fra Amy den 12. mars 2024
Thank you for the feedback. We hope to welcome you back in the near future!

10/10 – Utmerket

Cheryl

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a concert at the Performing Arts Center and were able to take advantage of the free shuttle to get us back and forth. Staff was great and friendly.
Bodde her 1 natt i januar 2024
Svar fra Amy den 12. mars 2024
Thank you for the feedback. We hope to welcome you back in the near future!

8/10 – Bra

Esther

Forretningsreisende
Likte: Renhold og personale og service
Temperature control in the room was blocked by heavy dresser
Bodde her 4 netter i desember 2023

8/10 – Bra

Veera

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023

10/10 – Utmerket

JOHN

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Jordan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Svar fra Amy den 12. mars 2024
Thank you for the feedback. We hope to welcome you back in the near future!

6/10 – Grei

Amanda

Forretningsreisende
Likte: Renhold
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Terrell

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent overall great property to stay
Bodde her 2 netter i november 2023

10/10 – Utmerket

Brittany

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Welcoming and relaxed!
Bodde her 1 natt i november 2023

10/10 – Utmerket

Alecia

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We really enjoyed our stay at this property. We enjoyed the location, cleanliness and the staff. The only complaint/concern that we had was that we tried to turn up the thermostat since it was cold and it doesn't seem as if the room got any warmer. We didn't report it to the front desk, however. We just lived with it. :)
Bodde her 2 netter i oktober 2023