Hoteller nær North Chagrin Reservation

«The staff was tremendous. They had a burst pipe of some sort and had the plumber on site when I checked in around 5-6 PM. The water was shut off at that time. They calmly explained what had happened, what they had done about it, and the estimated time the repair would be complete. When that happened, earlier than the estimated time, they notified the guests. It was a really good piece of work by the staff!!»

«Room felt damp - sheets and pillows always felt like they were cold or damp an even when turning the AC off. No spare toilet paper or tissues we only stayed for 2 nights.»

«N/a»

«The rooms were smelling of smoke. The hotel manager knew that due to renovation half the rooms were smelly and refused to give us a room in the other half. With the heat and smokey environment it was not a pleasant experience. Further they were out of breakfast at 8:00 AM even though they advertise as 6:00-9:00 AM. No one was around to help with the food.»

«Not fancy, but functional. All necessary amenities present and working correctly. Reasonably recently renovated. Seems to have many long-term residents, but they weren't any kind of problem. Minor nits: could use a second chair, elevator slow, mattress slides on platform bed at little too easily. Very good value for the price.»

«Hot tub was great a lot of hot water for hot tub and showers. Plenty of towels quick and easy check in»

«Good service»

«Room service never came to bring us towels. The ad was misleading by saying they had a breakfast buffet thinking it was included with the stay. The staff gave us a bill as soon as we sat down. The pool was lukewarm and the pool room felt like a sauna»

«Worst hotel I ever seen in my entire life.. Wow we not gonna begin to discuss the drug and prostitution activities wow!!!»

«Great hotel and wonderful location!»

«They advertise hot breakfast with pictures showing eggs and sausage or bacon on website but all they had was cold cereal, bagels and oatmeal. Very deceptive the way you show pictures of hot breakfast with eggs and proteins but this is not the case. Not even a waffle machine. I feel like we were decieved I enclosed a picture you show on your website. False!»

«The facility was extremely clean & well maintained. We were the only people staying on the property (no staff) so that was different. Instructions were clear for accessing our room, etc.»

«It was nasty!!! Dirty nasty just would never stay there again!!!!»

«Clean room»

«Veldig fint og nytt»

«Staff was amazing as always! There was a heat advisory and the AC actually took a dive but they called the power company and it was repaired quickly. Breakfast staff also amazing however I think it's time to update the food choices. Dining room was so clean and pretty. Also the two-bed rooms may want to update to queen size instead of double. Just a thought..we were comfortable overall»

«Worst Expedia listed property we’ve ever stayed at. Dirty, run down, toilet broken, sheets dirty, noisy AC, internet down. Asked for a refund but they said they could only refund Expedia. Hopefully we’ll see the pass through refund from Expedia.»

«Muy limpio»

«Very clean from the room to the lobby. Pool and work our room were very niceas well.»