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Anmeldelser av The Giacomo, Ascend Hotel Collection

3 out of 5
The Giacomo, Ascend Hotel Collection
222 First Street, Niagara Falls, NY

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 602 av totalt 1008 anmeldelser." "
Rangering på 8 − Bra. 226 av totalt 1008 anmeldelser." "
Rangering på 6 − Grei. 105 av totalt 1008 anmeldelser." "
Rangering på 4 − Dårlig. 40 av totalt 1008 anmeldelser." "
Rangering på 2 − Forferdelig. 35 av totalt 1008 anmeldelser." "

8,8/10

Renhold

9,0/10

Personale og service

8,2/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Kevin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024

4/10 – Dårlig

Paul

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property in no way resembled the marketing that online. The cleanliness of the hotel was poor, especially the bathroom which had towels and other debris under the sink form previous guests. The breakfast was very poor, all served on cardboard plates and plastic cutlery.
Bodde her 2 netter i mai 2024
Svar fra Jessica GM den 26. mai 2024
Thank you for staying. Sorry you were dissatisfied with your stay.

10/10 – Utmerket

Bernhard

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great central location. Starting with floor 8 there are residences, so this hotel is a combination. Room is great, breakfast is a bit limited.
Bodde her 1 natt i mai 2024
Svar fra Jessica GM den 26. mai 2024
Thank you for staying. We appreciate your feedback

6/10 – Grei

Gladys

Reiste med familie, Reiste med kjæledyr
Secure and safe parking
Bodde her 1 natt i mai 2024
Svar fra Jessica GM den 24. mai 2024
Thank you for staying with us

8/10 – Bra

Weerin

Bodde her 3 netter i mars 2024
Svar fra Jessica GM den 24. mai 2024
Thank you for staying with us

6/10 – Grei

Pamela

Likte: Renhold
Likte ikke: Personale og service
Less elegant than the pictures
Bodde her 1 natt i mai 2024
Svar fra Jessica GM den 22. mai 2024
Thank you for staying with us

2/10 – Forferdelig

Harman

Likte ikke: Renhold og personale og service
Bodde her 3 netter i mai 2024
Svar fra Jessica GM den 20. mai 2024
Thank you for staying with us

4/10 – Dårlig

Paul

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I was attracted to the Giacomo hotel because it is an Art Deco building that was converted to a hotel. Sadly, it fails on many accounts and I will not be going back. It's too bad, because I was looking forward to staying there.
Bodde her 1 natt i mai 2024
Svar fra Jessica GM den 20. mai 2024
Sorry to hear that you were unhappy with your stay.

10/10 – Utmerket

Ryan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved it. A restored Banksy is pretty cool.
Bodde her 1 natt i mars 2024
Svar fra Jessica GM den 16. mai 2024
Thank you for staying with us

10/10 – Utmerket

Bonnie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the decor. The Giacomo is beautifully decorated and not run of the mill. The staff couldn't be better, from the check-in folks to the breakfast staff who prepared more coffee quickly, even though we appeared at the tail end of the breakfast time. The bar staff went out of their way to make more brownies for us in the evening, and the entertainment value is unmatched. We received quite a history of the area from the staff, with interesting stories to accompany, particularly from Lori, the bartender. My husband and I look forward to our next visit and would definitely stay at The Giacomo.
Bodde her 2 netter i mai 2024
Svar fra Jessica GM den 15. mai 2024
Thank you for staying with us. We appreciate your feedback and I will be sharing this with my staff as it always makes them feel good to be appreciated by our guest. Thank you again

8/10 – Bra

Beverly

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a nice stay
Bodde her 1 natt i mai 2024
Svar fra Jessica GM den 14. mai 2024
Thank you for staying with us

10/10 – Utmerket

Kimbra

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Well, your staff there made us feel like we had come home from a long journey. Miss T. at the front desk took such good care of us. The bartenders, Tiffany was cute but Lorrie she had us in stitches' and really knew her stuff. I know that I am leaving out a lot of people from the others on the front desk to the young men that prepared our breakfast. Which was always good, they really made sure that everyone was well taken care of. We usually stay at the large chain hotels but were really pleased by the Giacomo. Your staff and fellow guest made our vacation wonderful. Thank you.
Bodde her 3 netter i mai 2024
Svar fra Jessica GM den 12. mai 2024
Thank you for your wonderful feedback. I will be sharing this with my staff as it always helps brighten their day. when they know that a guest is very happy with their stay. We appreciate you staying with us.

10/10 – Utmerket

Andrew

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
After a long train journey from New York, we needed somewhere quiet and comfortable for our stay in Niagara, NY. We are so pleased we chose this hotel. The location was perfect - just a short stroll to the falls and near some good bars and eateries. The staff were super helpful and the check-in was as easy as it could be. Our room was on the seventh floor (I think) and was spacious and comfortable. Just what we needed after a long journey. Very happy with the hotel and would recommend without hesitation.
Bodde her 1 natt i april 2024
Svar fra Jessica GM den 12. mai 2024
Thank you for choosing the Giacomo for your stay in Niagara Falls. We appreciate your wonderful feedback and will be sharing this with the staff.

2/10 – Forferdelig

Dongmei og Brookline

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bad experience. We travelled with our 14-year-old who is disabled and in wheelchair. We booked a handicapped accessible room with roll-in shower. After checking in we found the hand-held shower head was removed and the shower had only a fixed shower head that was hanging really high. There was no way our son could take a shower. We asked the front desk to help put in a hand-held shower or change the room. We were told there was no service staff and there was no other accessible rooms available. We were given a different room with two queen beds. When we arrived we noticed the bathroom was not cleaned (urine in the toilet). We asked the front desk to clean the bathroom and was told no. We were transferred to another room with the same configuration and were told this was the last option. The room didn’t have space to turn the wheelchair around. We had to park the wheelchair at the entrance and carry our son into the room. The front desk was rude and careless.
Bodde her 1 natt i mai 2024
Svar fra Jessica GM den 7. mai 2024
Sorry that your stay was less then satisfactory. We work very hard to try and make every guest happy to stay with us. I have discussed these issues with my staff to avoid anything like this happening again in the future.

10/10 – Utmerket

Jennifer

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly and responsive staff and building is iconic in the area -- a wonderful observation deck is available to guests that gives a 360 degree view that includes the falls.
Bodde her 1 natt i mai 2024
Svar fra Jessica GM den 7. mai 2024
We appreciate the kind feedback. We hope to see you again in the future

10/10 – Utmerket

jason og Edmonds

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room is wonderful. I really like the interior design and the view is great.
Bodde her 1 natt i mai 2024
Svar fra Jessica GM den 7. mai 2024
Thank you for choosing us while visiting Niagara Falls. We appreciate your feedback

8/10 – Bra

Amy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Unique hotel, cool feel. Quiet! Jets on tub did not work, no safety bars for tub or shower, but otherwise great layout, upstairs room was great for views. Great location! Can walk to everything. Would stay there again.
Bodde her 3 netter i april 2024
Svar fra Jessica General Manager den 5. mai 2024
Thank you for staying with us.

10/10 – Utmerket

Mikhail

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay.
Bodde her 1 natt i april 2024
Svar fra Jessica GM den 2. mai 2024
Thank you for staying with us

8/10 – Bra

Bryan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Jessica GM den 2. mai 2024
Thank you for staying with us

10/10 – Utmerket

Jason

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Jessica GM den 1. mai 2024
Thank you for staying with us

2/10 – Forferdelig

behzad

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Stay away!!!! This was easily one of the worst experiences for me. This hotel is run down! The TOILET seat was old and broken!!! The water pressure was non existent. The staffs are certainly uninformed on how to treat the guests. So happy that it was only one night!
Svar fra Jessica General Manager den 28. apr. 2024
Sorry to hear that you were so disappointed with your stay

10/10 – Utmerket

DONNA

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a wonderful stay!!
Bodde her 1 natt i april 2024
Svar fra Jessica GM den 24. apr. 2024
Thank you for your feedback. We appreciate you choosing the Giacomo during your visit to Niagara Falls

10/10 – Utmerket

Jodi og Brampton

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was pleasantly surprised by a personalized welcome note in my room. Great customer service! The check-in was fast and the reception was very friendly.
Bodde her 1 natt i april 2024
Svar fra Jessica GM den 22. apr. 2024
Thank you for staying with us. We appreciate your feedback.

2/10 – Forferdelig

Amanda

Bodde her 1 natt i april 2024
Svar fra Jessica GM den 11. mai 2024
Thank you for staying with us

10/10 – Utmerket

Eric

Bodde her 3 netter i april 2024
Svar fra Jessica GM den 9. mai 2024
Thank you for staying with us

10/10 – Utmerket

Brenden

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff
Bodde her 1 natt i januar 2024
Svar fra Jessica GM den 17. apr. 2024
Thank you for staying at the Giacomo while visiting Niagara Falls.

10/10 – Utmerket

David

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was very clean and the lounge on the top floor was nice. However, they did not staff the bar.
Bodde her 2 netter i april 2024
Svar fra Jessica GM den 15. apr. 2024
Thank you for staying with us. I apologize that we were experiencing staff issues during your stay.

10/10 – Utmerket

Gregory

Bodde her 2 netter i mars 2024
Svar fra Jessica GM den 2. mai 2024
Thank you for staying with us

8/10 – Bra

Charles og Bunnlevel

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Overall facilities were clean and good. The bed needed to be replaced sagged on the right side and not comfortable. But everything else was good with our stay.
Bodde her 4 netter i mars 2024
Svar fra Jessica GM den 6. apr. 2024
We appreciate your feedback and thank you for staying with us during your visit to Niagara Falls

8/10 – Bra

Shelley

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Dimly lit throughout. Staff was pleasant and helpful. Good breakfast. 19th floor lounge was nice.
Bodde her 1 natt i mars 2024
Svar fra Jessica GM den 5. apr. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 – Utmerket

Viviana

Bodde her 3 netter i mars 2024
Svar fra Jessica GM den 5. apr. 2024
Thank you for staying with us

6/10 – Grei

Tiandi

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Jessica GM den 1. apr. 2024
Thank you for staying with us

8/10 – Bra

Erika

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good service during check in. We did not like the breakfast at all. No staff for the bar.
Bodde her 2 netter i mars 2024
Svar fra Jessica GM den 31. mars 2024
Thank you for staying with us. We appreciate your feedback. Sorry to hear that we did not meet your expectations.

10/10 – Utmerket

Paul

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice atmosphere and amenities. Breakfast could have been better.
Bodde her 1 natt i mars 2024
Svar fra Jessica GM den 28. mars 2024
Thank you for staying with us

10/10 – Utmerket

Peter

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
One of best stays. I read some negative reviews and totally not true. The ceiling pipes are safety sprinkler system and not noticeable unless you look directly at the ceiling. This is a green hotel which means the a/c or heater operates only when there are people in the room. So it takes about 30 to get the room to your temperature setting. The beds are super comfortable and the free breakfast is excellent. It is 5-10 walk to falls. Walk to rainbow bridge is 10min. Bridge walk takes less than 10 min. Security check time depends on how busy it is. Overall, we love it.
Bodde her 2 netter i mars 2024
Svar fra Jessica GM den 26. mars 2024
Thank you for the wonderful feedback. We appreciate you choosing the Giacomo for your stay while visiting Niagara Falls

6/10 – Grei

Mario

Bodde her 2 netter i mars 2024
Svar fra Jessica GM den 15. apr. 2024
Thank you for staying with us

8/10 – Bra

Chris

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved the boutique aspect of the hotel. Loved the architecture and interior. Great view of the city from the very top floor. My only comment would be our bathroom. There was a bit of black mould in some of the grout lines and in the shower floor corners.
Bodde her 1 natt i mars 2024
Svar fra Jessica GM den 24. mars 2024
Thank you for choosing us while staying in Niagara Falls. We appreciate your feedback

8/10 – Bra

Calma

Reiste med partner
Likte: Renhold og personale og service
There were abandoned buildings and not well kept buildings around the hotel. I did not feel very safe.
Bodde her 2 netter i mars 2024
Svar fra Jessica GM den 22. mars 2024
Thank you for staying with us.

10/10 – Utmerket

Shyajia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The Giacomo Was a very nice place definitely my style. Breakfast was good the host was friendly and the check in was fast and easy.. Besides the room the sky room was my favorite would definitely recommend
Bodde her 1 natt i mars 2024
Svar fra Jessica GM den 19. mars 2024
Thank you for your feedback. We appreciate you choosing to stay with us during your visit to Niagara Falls

10/10 – Utmerket

Lori

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place! Will definitely stay again.
Bodde her 1 natt i mars 2024
Svar fra Jessica GM den 19. mars 2024
Thank you for staying with us. We appreciate your feedback

8/10 – Bra

Thomas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Jessica GM den 19. mars 2024
Thank you for staying with us

6/10 – Grei

PEILIN

Reiste med familie og små barn
Likte: Personale og service
Not very clean, particularly the sink
Bodde her 1 natt i mars 2024
Svar fra Jessica GM den 11. mars 2024
Thank you for staying with us. We apologize that you were not completely satisfied with your stay with us. I have addressed your concern with our housekeeping department and hope you will give us another try in the future

6/10 – Grei

Larry

Likte ikke: Personale og service
Bodde her 1 natt i mars 2024
Svar fra Jessica AGM den 5. mars 2024
Thank you for staying with us

8/10 – Bra

grace

Likte: Renhold
Bodde her 1 natt i februar 2024
Svar fra Jessica General Manager den 5. mars 2024
Thank you for staying with us

8/10 – Bra

James

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Jessica General Manager den 5. mars 2024
Thank you for staying with us

8/10 – Bra

Sarasha

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
I love this property but I’m bummed that parts of the spa tub didn’t work.
Bodde her 1 natt i februar 2024
Svar fra Jessica AGM den 27. feb. 2024
Thank you for staying with us. We appreciate your feedback.

10/10 – Utmerket

Vennessa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel
Bodde her 2 netter i februar 2024
Svar fra Jessica AGM den 26. feb. 2024
Thank you for choosing to stay with us

10/10 – Utmerket

Justin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel
Bodde her 1 natt i februar 2024
Svar fra Jessica AGM den 21. feb. 2024
Thank you for staying with us

10/10 – Utmerket

sherry

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet ,quaint place to stay. Staff friendly and helpful.
Bodde her 1 natt i februar 2024
Svar fra Jessica AGM den 21. feb. 2024
Thank you for staying with us. We appreciate your feedback

10/10 – Utmerket

Carina

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was AMAZING! So friendly and helpful 😌 the room was clean and tidy. The view of the suite was marvelous! Amazing experience! Thank you
Bodde her 1 natt i februar 2024
Svar fra Jessica AGM den 21. feb. 2024
Thank you so much for the wonderful feedback. We are so delighted that you had such a wonderful stay with us. We hope to see you again in the future.