Hoteller i Newsoms

«The front-desk admin during check in was jovial, personable, good fun to talk with after a long day's motorbike ride. She also told me where I could park my bike to keep it out of the rain. Such consideration is exemplary customer service. To boot, the room was clean, recently appointed, quiet, and bed was comfortable.»

«I stopped for the night on a road trip. I was checked in quickly & the room was sparkling clean. I was bringing the contents of a relative's refrigerator, so I was thrilled to see the larger, apartment-size fridge, not a mini fridge. Everything in the room was very dated, but I didn't care. The mini fridge & microwave worked, and the bed was super comfortable! The staff was just one woman who may have been the owner. She was super nice & helpful.»

«Terrible customer service. I tired to book through their website, and kept receiving an error message. Every attempt to call went unanswered. I finally went on Expedia and was able to book a room that way. When I called the hotel directly to confirm less than 10 minutes after booking through Expedia, everything went south. It took about five attempts for someone at the hotel to finally answer. After I confirmed the reservation I had booked through Expedia I asked if it was possible for me to ...

«***DO NOT STAY HERE*** This is the worst hotel I have ever stayed. The room was disgusting like it hadn’t been cleaned in weeks or longer, multiple broken things in the room, the smell of the room was PUTRID. My pregnant friend had to sleep in the vehicle because of the awful conditions, after she got stuck in the bathroom because the door got stuck. I called beforehand to let them know we would be checking in late with our ETA, it took over 10 minutes to wake up the person working the front ...