Corner Of King And Steel Streets, Newcastle West, NSW
Anmeldelser
7,2
Bra
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Rangering på 10 − Utmerket. 207 av totalt 1000 anmeldelser." "
10 – Utmerket
207
Rangering på 8 − Bra. 386 av totalt 1000 anmeldelser." "
8 – Bra
386
Rangering på 6 − Grei. 239 av totalt 1000 anmeldelser." "
6 – Grei
239
Rangering på 4 − Dårlig. 111 av totalt 1000 anmeldelser." "
4 – Dårlig
111
Rangering på 2 − Forferdelig. 57 av totalt 1000 anmeldelser." "
2 – Forferdelig
57
7,4/10
Renhold
8,2/10
Personale og service
7,0/10
Fasiliteter
6,8/10
Overnattingsstedets bygg og tilstand
7,0/10
Miljøvennlige løsninger
Anmeldelser
10/10 – Utmerket
Sabrina
7. apr. 2024
Sabrina
Bodde her 1 natt i april 2024
Svar fra Karen den 28. apr. 2024
Thanks for you score Sabrina. We look forward to seeing you again soon.
6/10 – Grei
Rajat
1. apr. 2024
Likte: Personale og service
Rajat
Bodde her 2 netter i mars 2024
Svar fra Charlotte den 2. apr. 2024
Hi Rajat, Thanks so much for your review. We hope to see you again soon.
10/10 – Utmerket
Matthew
Reiste med familie
11. mars 2024
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved the property and will definitely be staying again. Very friendly staff and very clean room.
Matthew
Bodde her 1 natt i mars 2024
Svar fra Charlotte den 15. mars 2024
Hi Matthew, Thank you for your review. We are very glad to see you enjoyed your stay with us. We hope to see you again soon.
10/10 – Utmerket
David
25. feb. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
David
Bodde her 1 natt i februar 2024
Svar fra Karen den 5. mars 2024
Hi DavidThanks for your review.
6/10 – Grei
Melanie
Reiste med partner
24. feb. 2024
Likte: Renhold og personale og service
Room was smaller then thought
Also no hot water for showering
Disappointed had to pay extra for parking
And no after hours room service
Melanie
Bodde her 1 natt i februar 2024
Svar fra Karen den 25. feb. 2024
Hi Melanie, Our apologies regarding the hot water situation. You can get a very limited menu after hours.
6/10 – Grei
Elizabeth
18. feb. 2024
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Old and very run down. The bathrooms were relics and there were unsettling splash marks on the walls and carpet.
Elizabeth
Bodde her 2 netter i februar 2024
Svar fra Karen den 5. mars 2024
Dear ElizabethPlease accept our apologies for the state of your room. I have passed your comments on to our housekeeping department
8/10 – Bra
Michael
15. feb. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The place is fine to stay in, and the staff are fantastic. I did feel unsafe at night walking home from a harbour cruise - lot's of noise, loud cars cruising around, etc. But to be fair I had no trouble.
Michael
Bodde her 2 netter i februar 2024
Svar fra Karen den 17. feb. 2024
Hi Michael, Thank you for your comments. Newcastle has a very vibrant nightlife.
8/10 – Bra
Yujin
Reiste med partner
11. feb. 2024
Likte: Renhold
Overall was good!
Yujin
Bodde her 1 natt i januar 2024
Svar fra Karen den 17. feb. 2024
Hi YujinThanks for your comments
8/10 – Bra
Nadine
Reiste med familie og små barn
10. feb. 2024
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Staff were lovely. Value was good. Beds comfy but the bathroom had hair in the bath and in the floor, even after we asked the hair be cleaned up it was only partially cleaned up.
Nadine
Bodde her 1 natt i februar 2024
Svar fra Karen den 17. feb. 2024
Hi Nadine, Thank you for your comments on our staff and beds. I apologize for the inconvenience of the hair in your bathroom.
6/10 – Grei
Verifisert reisende
Reiste med en gruppe
4. feb. 2024
Likte ikke: Overnattingsstedets bygg og tilstand
I thought being a Mercure it would be a much nicer room and pool looks great in pics but different in reality.
Verifisert reisende
Bodde her 3 netter i januar 2024
Svar fra Karen den 17. feb. 2024
Thank you for your comments
8/10 – Bra
Allen
Forretningsreisende
3. feb. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Conveniently located. Clean room and linen. Friendly staff.
Allen
Bodde her 2 netter i februar 2024
Svar fra Karen den 17. feb. 2024
Thank you for you comments Allen
6/10 – Grei
Verifisert reisende
31. jan. 2024
Likte: Personale og service
Likte ikke: Renhold
Dirty fridge, air con panel full of dust, bathroom not properly cleaned
Verifisert reisende
Bodde her 2 netter i januar 2024
Svar fra Mercure Newcastle den 1. feb. 2024
Thank you for taking the time to leave us a review of your recent stay. We are sorry to hear about the issues you had during your visit and appreciate you letting us know areas we can improve in, as these will make for better guest experiences in the future. These comments have been raised with our teams for rectification, we hope to welcome you back in the future so we can show you our usual, high-quality standards. Best Wishes, Mercure Newcastle
4/10 – Dårlig
RIA
Reiste med partner
29. jan. 2024
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The Mecure has a reputation of being an above average accommodation, well it was not, stained carpets along the hall ways, shower was inside the bath which the sealant was yellow and cracked, just a below average room, wont be back
RIA
Bodde her 2 netter i januar 2024
Svar fra Mercure Newcastle den 31. jan. 2024
Hi Ria, thank you for taking the time to leave us a review of your recent stay. We sincerely apologise that the experience did not meet your expectations, and greatly appreciate your comments on areas we can improve on as we strive to improve with each stay! These issues have all been raised for action and we will be implementing strategies to have these rectified, as the comfort of our guests is our top priority. We do hope that we can convince you to reconsider staying with us again in the future, as we would love the opportunity to show our usual standardsBest Wishes, Mercure Newcastle
4/10 – Dårlig
Jodie
Reiste med en gruppe
28. jan. 2024
Likte ikke: Personale og service
Originally booked 1 night through Wotif. Tried to book an extra night through the hotel but the staff was very unhelpful. Then tried to book the extra night through Wotif but the only way to do it was to cancel the original booking and rebook. The hotel would not waiver the cancellation fee even thou I was rebooking on the spot for 2 nights not 1. Booked my extra night in another hotel so they lost out. Also states on Wotif that parking is available. When I arrived I was told no parking available as the car park was full. Only option was to park on the street which there was no parking or across the main road and up a side street.
The room was noisy due to the traffic. The buffet breakfast was less than ideal. And the staff on the front desk were rude. Will definitely not be wasting my money to stay there again.
Jodie
Bodde her 1 natt i januar 2024
Svar fra Mercure Newcastle den 31. jan. 2024
Hi Jodie, thank you for taking the time to leave a review of your recent stay, we are sorry about the issues you encountered during your visit and assure you this is not our usual standard of service. This has been raised as an area of improvement and we will be implementing further staff training so we are better equipped to help guests if this occurs in the future. Unfortunately our car parking is subject to availability and not guaranteed, we do apologise that this was full when you arrived for your stay, and that you were impacted by the traffic – our central location is mostly a positive, however this can sometimes come with noise and we understand this is not always ideal. Again, we do apologise that your expectations were not met during your last visit, however do hope that we can convince you to reconsider staying with us again in the future, as we would love the opportunity to show our usual standards.Best Wishes, Mercure Newcastle
10/10 – Utmerket
Michael
Reiste med partner
27. jan. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stunning property. Close to honeysuckle dining opportunities and clean and comfortable space
Michael
Bodde her 1 natt i desember 2023
Svar fra Mercure Newcastle den 1. feb. 2024
Hi Michael, thank you for taking the time to leave a review, we are so glad you enjoyed your stay with us and look forward to welcoming you back in the future! Best Wishes, Mercure Newcastle
6/10 – Grei
Lashawn
24. jan. 2024
Lashawn
Bodde her 1 natt i januar 2024
Svar fra taylor den 27. mars 2024
Dear Lashawn, Thank you for your review.
10/10 – Utmerket
Verifisert reisende
Reiste med familie
23. jan. 2024
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing
It’s have been amazing stay over few nights
Verifisert reisende
Bodde her 2 netter i januar 2024
Svar fra Mercure Newcastle den 1. feb. 2024
Thank you for taking the time to leave us a review, we are so glad you enjoyed your stay with us and look forward to welcoming you back for your next Newcastle trip! Best Wishes, Mercure Newcastle
2/10 – Forferdelig
Beth
Reiste med familie og små barn
17. jan. 2024
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The room was noisy. The bathroom old and not well maintained. When draining the bath the bath water came out floor waste and soaked the carpet. The staff were helpful but not a good experience
Beth
Bodde her 2 netter i januar 2024
Svar fra Charlotte den 17. jan. 2024
Hi Beth, Thank you for your review. I am sorry to hear about your negative experience at our property. I apologise for the events you experienced. This is not our usual standard we hold ourselves to. We hope to welcome you back to show you our usual standard.
6/10 – Grei
Helen
16. jan. 2024
Helen
Bodde her 2 netter i januar 2024
Svar fra Charlotte den 19. jan. 2024
Hi Helen, Thank you for your review. We hope to see you again soon.
8/10 – Bra
Kathy
14. jan. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Mercure was the perfect choice for my stay. I attended the Australian Deaf Games held at NEX. It was walkable and the staff were very accommodating. Great coffee in the morning too. Parking was no problem.
Kathy
Bodde her 2 netter i januar 2024
Svar fra Charlotte den 14. jan. 2024
Good morning, Kathy, Thank you for your review. I am so pleased that you had a great stay with us. We hope to see you again soon.
10/10 – Utmerket
Kris
Reiste med partner
12. jan. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good location value for money
Kris
Bodde her 1 natt i januar 2024
Svar fra Charlotte den 13. jan. 2024
Hi Kris. Thanks so much for your review. We hope to see you again soon.
6/10 – Grei
Di
Reiste med familie
9. jan. 2024
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Grounds needing tidying up. Rooms need updating. Traffic noise.
Di
Bodde her 1 natt i januar 2024
Svar fra Charlotte den 13. jan. 2024
Hi Di, Thanks so much for your review. Your feedback has been noted and will be sued to help us improve.
2/10 – Forferdelig
Verifisert reisende
6. jan. 2024
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Run down hotel in desperate need of an upgrade. Beware as it is next to a nightclub and a main road and we were kept up all night with loud music and cars revving their engines. Would not stay again and would not recommend.
Verifisert reisende
Bodde her 1 natt i januar 2024
Svar fra Charlotte den 13. jan. 2024
Good morning, Thank you for your review. We are sorry to hear of your experience at our property. Being located in the city centre does allow for some noise. Your feedback will help us improve, and we appreciate you for taking the time to review us.
6/10 – Grei
Andrew
Reiste med familie
5. jan. 2024
Likte: Personale og service og romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Ok to stay for a night or 2
Older run down Mercure - seriously needs some $$$ spent on it
Andrew
Bodde her 3 netter i januar 2024
Svar fra Charlotte den 13. jan. 2024
Hi Andrew, Thanks so much for your review. Your feedback is much appreciated and will be used towards helping us improve.
2/10 – Forferdelig
Barry
Reiste med partner
1. jan. 2024
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
When we went to our room they had the wrong room type, we booked a king and they gave us a King. They did change it, but the room was below average. We ordered room service bacon and eggs rolls with nothing but BBQ sauce, no cheese etc. I had to repeat my order at least 5 times for the young lady to understand. Then they turned up with cheese!!
We sent them back and cancelled the order. At checkout the young lady tried to blame me for the stuff up with breakfast and said none of the staff wanted to be there because it was New Years Day. Well I never complain or write reviews, but this is the worst explanation or thing I have ever heard. Then she charged me $16 for parking and we were not even parked in the secure car park. She refused to remove the parking fee and said I should be thankful anyone even turned up for work.
Wow a truly terrible experience
Barry
Bodde her 1 natt i desember 2023
Svar fra Charlotte den 5. jan. 2024
Hi Barry, We apologise sincerely for this This is not the standard of service we aim for, and we are extremely sorry about your experience. I have reimbursed you for your parking fee. I will also discuss these matters with our staff also, as your feedback s critical in helping our hotel improve. We hope to have you stay again so we can show you the standard of service we do deliver.
8/10 – Bra
Ananth
Reiste med familie
1. jan. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ananth
Bodde her 1 natt i desember 2023
Svar fra Charlotte den 5. jan. 2024
Hi Ananth, Thank you for your review. We hope to welcome you back to our property soon.
8/10 – Bra
Chris
Reiste med familie
31. des. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good place to stay
Chris
Bodde her 3 netter i desember 2023
Svar fra Charlotte den 31. des. 2023
Hi Chris, Thank you for your review. We hope to see you again soon.
10/10 – Utmerket
Alan
30. des. 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Alan
Bodde her 1 natt i desember 2023
Svar fra Charlotte den 31. des. 2023
Hi Alan, Thank you for your review. We hope to see you again soon.
6/10 – Grei
des
30. des. 2023
Likte: Personale og service og romkomfort
Staff
Were great food excellent
But lots of street noise
Bathroom needs to be cleaned more thoroughly
Shampoo
And conditioner
Were empty
des
Bodde her 1 natt i desember 2023
Svar fra Charlotte den 31. des. 2023
Hi Des, Thank you for your review. We are sorry to hear of your experience. Being located in the city centre does allow for some noise at times. We have passed this feedback onto housekeeping.
2/10 – Forferdelig
Richa
20. des. 2023
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Richa
Bodde her 1 natt i desember 2023
Svar fra Charlotte den 13. jan. 2024
Hi Richa, Thanks for your review. We are sorry to hear of your negative experience with us. We hope to welcome you back to our property one day, and show you, our improvements.
10/10 – Utmerket
Michelle
17. des. 2023
Michelle
Bodde her 1 natt i desember 2023
Svar fra Charlotte den 31. des. 2023
Hi Michelle, Thank you for your review. We hope to see you again soon.
10/10 – Utmerket
julie
16. des. 2023
julie
Bodde her 1 natt i desember 2023
Svar fra Charlotte den 31. des. 2023
Hi Julie, Thank you for your review. We hope to see you again soon.
8/10 – Bra
Grant
Reiste med partner
16. des. 2023
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay comfortable sleep
Grant
Bodde her 1 natt i desember 2023
Svar fra Charlotte den 31. des. 2023
Hi Grant, Thank you for your review. We hope to see you again soon.
4/10 – Dårlig
Elizabeth
10. des. 2023
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Could only get channel 7 on the tv and no one to fix it and loud noise in roof
Elizabeth
Bodde her 1 natt i desember 2023
Svar fra Charlotte den 31. des. 2023
Hi Elizabeth, We are sorry to hear of you experience here. Our TV's do have Chromecast where you are able to use your mobile device and any streaming serviced, such as 9now, and watch anything you like on the TV. We apologise for any inconvenience.
8/10 – Bra
Sarah
Reiste med familie og små barn
10. des. 2023
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not guaranteed a parking spot on sight. Stayed on 40° day rooms air con wasnt on upon arrival room was very stuffy and hot had to turn it on and leave. Shower bath didnt drain well when having a shower, water started to fill the bath tub, bathroom wasnt to standard hair in bath etc.
Sarah
Bodde her 1 natt i desember 2023
Svar fra Charlotte den 31. des. 2023
Hi Sarah, Thank you for your review. We apologise for any inconvenience the things you have mentioned in your review. Our parking is limited, and we are unable to guarantee any spots prior to arrival unfortunately. We hope to see you again soon.
8/10 – Bra
Darren
8. des. 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Darren
Bodde her 1 natt i desember 2023
Svar fra Charlotte den 31. des. 2023
Hi Darren, Thank you for your review. We hope to see you again soon.
10/10 – Utmerket
Eric
18. nov. 2023
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The street noise and a band playing at night but the staff and facilities were great
Eric
Bodde her 1 natt i november 2023
Svar fra Charlotte den 31. des. 2023
Hi Eric, Thank you for your review. Being located in the city centre does mean there is some noise at times. We are glad you enjoyed your stay and we hope to see you again soon.
6/10 – Grei
Verifisert reisende
Forretningsreisende
10. nov. 2023
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Verifisert reisende
Bodde her 2 netter i november 2023
Svar fra Emily - Assistant Manager den 13. nov. 2023
Hello,Thank you for your review, we're so glad you had an enjoyable stay with us and hope to welcome you back to Mercure Newcastle in the future.Kind regards,
8/10 – Bra
James
Forretningsreisende
9. nov. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
James
Bodde her 1 natt i november 2023
Svar fra Emily - Assistant Manager den 13. nov. 2023
Hi James,I'm so glad you had an enjoyable stay with us.We hope to welcome you back to Mercure Newcastle in the future.Kind regards,
2/10 – Forferdelig
Jude
5. nov. 2023
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Very old, a refurb is needed.
Jude
Bodde her 2 netter i november 2023
Svar fra Lola den 7. nov. 2023
Hi Jude,We appreciate your review. We take everything into consideration.Warm regards,
6/10 – Grei
Ryan
Reiste med familie og små barn
5. nov. 2023
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The pool has no water in it. Pool is advertised on the website. So that was a disappointment for my 7 yr old
Ryan
Bodde her 2 netter i november 2023
Svar fra Lola den 7. nov. 2023
Hi Ryan,Thank you for your review. Apologies for the inconvenience. We've made sure the guests receive an email about the pool being under maintenance at the moment. It's expected to be finished in two weeks. Hope to see you here again.Warm regards,
10/10 – Utmerket
PAUL
1. nov. 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
PAUL
Bodde her 3 netter i oktober 2023
Svar fra Emily - Assistant Manager den 13. nov. 2023
Hi Paul,I'm so glad you had an excellent stay with us.We look forward to welcoming you back to Mercure Newcastle in the future.Kind regards,
4/10 – Dårlig
Catherine
28. okt. 2023
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Great location but bathroom could be cleaner
Catherine
Bodde her 1 natt i oktober 2023
Svar fra Lola den 2. nov. 2023
Hi Catherine,We appreciate your review. I have notified housekeeping about your review on the bathroom and will ensure the cleanliness is improved.Warm regards,
10/10 – Utmerket
Anthony
Forretningsreisende
21. okt. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great spot
Anthony
Bodde her 1 natt i oktober 2023
Svar fra Lola den 2. nov. 2023
Thank you for your review Anthony.Warm regards,
4/10 – Dårlig
Verifisert reisende
21. okt. 2023
Likte ikke: Romkomfort
Lyhört
Högljudd trafik utanför hotellet och lyhört både utåt och mot korridoren. Stank dessutom rengöringsmedel eller andra starka kemikalier i allmänna utrymmen. Rummet helt okej i övrigt men lär inte komma tillbaka.
Verifisert reisende
Bodde her 2 netter i oktober 2023
Svar fra Lola den 2. nov. 2023
Hi Lyhort,Thank you for your review. We apologise for the inconvenience. We have advised housekeeping to ensure they don't overuse their cleaning products.Warm regards,
6/10 – Grei
JUSTINE
20. okt. 2023
JUSTINE
Bodde her 1 natt i oktober 2023
Svar fra Emily - Assistant Manager den 13. nov. 2023
Hi Justine,I'm so glad you had an enjoyable stay with us.We hope to welcome you back to Mercure Newcastle in the future.Kind regards,
8/10 – Bra
Jus
14. okt. 2023
Jus
Bodde her 1 natt i oktober 2023
Svar fra Emily - Assistant Manager den 13. nov. 2023
Hi Jus,I'm so glad you had an enjoyable stay with us.We look forward to welcoming you back to Mercure Newcastle in the future.Kind regards,
8/10 – Bra
Marg
Reiste med partner
8. okt. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff are amazing, friendly check in/out. Clean room with comphy bed and easy availability of parking. It was good a situation that occurred in an alternate room was handled promptly and professionally for all.
Very much appreciated.
Thank you
Marg
Bodde her 1 natt i oktober 2023
Svar fra Lola den 11. okt. 2023
Hi Marg,Thank you so much for your positive review. We are glad you enjoyed your stay with us and we look forward to seeing you again soon.Warm regards,
6/10 – Grei
Ged
1. okt. 2023
Likte: Personale og service
Friendly staff. Noisy street & night club across road
Ged
Bodde her 1 natt i september 2023
Svar fra Lola den 11. okt. 2023
Hi Ged,Thank you for your review. We apologise for the inconvenience. We hope to see you again.Warm regards,
4/10 – Dårlig
Kevin
30. sep. 2023
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Very noisy all night
Kevin
Bodde her 1 natt i september 2023
Svar fra Lola den 11. okt. 2023
Hi Kevin,We appreciate your review and we are sorry for the inconvenience. We hope to see you again soon.Warm regards,