Lobby

Anmeldelser av Howard Johnson by Wyndham Newburgh/West Point

2 out of 5

Anmeldelser

6,0
Rangering på 10 − Utmerket. 172 av totalt 1005 anmeldelser." "
Rangering på 8 − Bra. 222 av totalt 1005 anmeldelser." "
Rangering på 6 − Grei. 190 av totalt 1005 anmeldelser." "
Rangering på 4 − Dårlig. 197 av totalt 1005 anmeldelser." "
Rangering på 2 − Forferdelig. 224 av totalt 1005 anmeldelser." "

6,0/10

Renhold

7,2/10

Personale og service

5,2/10

Fasiliteter

5,2/10

Overnattingsstedets bygg og tilstand

5,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Stine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Greit Hotell
Vi lå her for 1 natt fordi vi skulle reise videre. Helt ok hotell. Ganske fint til å være så rimelig. Liten lobby og frokostrom, som vi ikke benyttet oss av. Rommene var store. Det som var litt negativt var den intense lukten av gammelt over hele bygget, ellers alt bra.
Bodde her 1 natt i august 2019
Svar fra ANDRE B. den 31. okt. 2019
Dear Stine, Thank you for saying with us. We appreciate the feedback from all our guest.

4/10 – Dårlig

Lawrence

Likte ikke: Renhold
The place was very run down, it smelled and they didn't have breakfast as advertised. The evening shift staff was friendly at least
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Yedidia

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

4/10 – Dårlig

Peyton

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Blood stains on the floor. Unfriendly and awkward staff.
Bodde her 1 natt i april 2024

4/10 – Dårlig

Louisette

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Denny og Bronx

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The posting on your website said that the location had breakfast but the only thing the give was granola bars and coffee. The location didn’t look good and it looked unsafe. Also the morning from desk attendant was very rude.
Bodde her 2 netter i april 2024
Svar fra Howard Johnson den 15. apr. 2024
Thank you for your feedback. We do apologize for not meeting your standards with the Breakfast. We hope you do give us a chance in the Future when in the area

10/10 – Utmerket

Krystal

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
quiet and efficient
Bodde her 1 natt i april 2024
Svar fra Howard Johnson den 15. apr. 2024
Thank you for your feedback we do hope you stay with us again when in the area

2/10 – Forferdelig

Lhawang og Beacon

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
No hot water ...
Bodde her 1 natt i april 2024
Svar fra Howard Johnson den 15. apr. 2024
Thank you for your feedback we do apologize for any inconvenience caused by during your stay with there being no hot water. We do hope you give us a chance when in the area

4/10 – Dårlig

Joseph

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Benny den 13. apr. 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 – Dårlig

Raymond

Likte ikke: Overnattingsstedets bygg og tilstand
Definitely needs to be updated in the bathroom, and tv limited channels and poor quality-very fuzzy screen. Totally ripped up chair. No mirror. No fridge. No microwave. No coffee machine. Only 1 bath towel. And the hallways stunk. Would not stay again nor recommend.
Bodde her 1 natt i april 2024
Svar fra Guest Service den 13. apr. 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 – Dårlig

pierre

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sur internet les photos sont pas mal , mais en réalité c' est une autre chanson, assez aprèune visite de la chambre il était impossible de coucher sur place.impossible de voir la chambre avant,,et aucun petit déjeuner cela vient de me coûter une chambre.trouver autre hôtel près de celui ci.
Bodde her 1 natt i april 2024
Svar fra Guest Service den 13. apr. 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 – Dårlig

vanessa

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Place was clean and smelled good but no elevator to get from first floor to second floor so if you have a lot of bags then you have to carry them up 2 flight of stairs
Bodde her 3 netter i mars 2024
Svar fra Benny den 13. apr. 2024
Thank you for your feedback we really do appreciate we are sorry to hear we did not meet your standards, We hope you stay with us again when in the area

4/10 – Dårlig

Debbie

Reiste med partner
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Surprised there was no fridge or microwave, and just nut bar for breakfast, seriously was disappointing for a HJ
Bodde her 1 natt i mars 2024
Svar fra Benny den 2. apr. 2024
Thank you for your feedback we do appreciate it we do apologize for not meeting your standards with the breakfast . I do hope you give us a chance in the future

2/10 – Forferdelig

jeff

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This place should be condemned. Whole building smells like mold and smoke. We did not stay. We walked into the room and took a quick look. Carpet had rips and a large stain that looked like blood. Chair was all tattered. Bathroom has loose tiles and caulk falling off. Doors were heavy metal, like a jail cell. The whole place was smelly, dirty and felt like a horror movie. I've stayed in plenty of lackluster hotels, but I've never walked out before this. Worst part was the manager at the desk guaranteed me a refund. Said she would handle it and I didn't need to contact Expedia. She never did. And Expedia refused to offer a voucher. Awful experience all around.
Bodde her 2 netter i mars 2024
Svar fra Benny den 2. apr. 2024
Thank you for your feedback we do apologize for not meeting your standards with the room. We are renovating our rooms to give guest a memorable experience. Your reservation was booked through a third party and it was pre paid non refundable. I do apologize for the inconvenience

10/10 – Utmerket

Ernest

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Is spacious and comfortable rooms
Bodde her 1 natt i mars 2024
Svar fra Benny den 16. mars 2024
Thank you for your feedback we do appreciate it we hope you do stay with us again when in the area

10/10 – Utmerket

Shenaya

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Benny den 8. mars 2024
Thank you for your feedback, we do are glad we were able to meet your expectations, we hope you stay with us again

8/10 – Bra

charles

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Check out time is 11am. I went to get coffee and returned to the room at 10am. The cleaning lady was in my room. She drink my ice tea in the refrigerator. She was eating my potato chips, and she stole a gift i had on the dresser. I was so disgusted about her being in my room and eating my stuff i totally forgot about the gift. I called the property around noon and they retrieved the gift for me.
Bodde her 1 natt i februar 2024
Svar fra Benny den 20. feb. 2024
Thank you for your feedback I do apologize for the inconvenience you experienced with the housekeeping staff.We have addressed this issue with the housekeeping staff once again we do apologize for the inconvenience caused

2/10 – Forferdelig

Peter

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Benny den 16. feb. 2024
Thank you for your feedback we do appreciate it . We are saddened to hear we did not meet your standards we do hope you give us a chance in the future

10/10 – Utmerket

Marcus

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice staff up to date rooms
Bodde her 2 netter i februar 2024
Svar fra Benny den 13. feb. 2024
Thank you so much for your feedback this will be shared with the staff to motivate them to provide more exceptional service. We hope to see you again when in the area

4/10 – Dårlig

Jimmy

Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
It says lunch included but we were allowed a soft bar, that’s all! nor coffee!
Bodde her 1 natt i desember 2023
Svar fra Benny den 13. feb. 2024
Thank you for your feedback we are do apologize for the breakfast not meeting your standards. We do hope you give us another chance when in the area

10/10 – Utmerket

Helmont

Reiste med familie
Likte: Personale og service
Not up to date and a funky smell
Bodde her 1 natt i februar 2024
Svar fra Benny den 4. feb. 2024
Thank you for your review we will share your comments wirth housekeeping to improve our services.

10/10 – Utmerket

Nayely

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Benny den 26. jan. 2024
Thank you for your feeddback we really do appreciate it we hope you do stay with us again when in the area

4/10 – Dårlig

Michael

Likte ikke: Overnattingsstedets bygg og tilstand
Hotels.com Let Me Down
The worst thing is there was no free breakfast - they had a few granola bars out. They stopped serving breakfast 6 months ago. I blame Hotel.com for not informing me - if I had known I wouldn’t have stayed here.
Bodde her 1 natt i januar 2024
Svar fra Benny den 21. jan. 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear your were misinformed about the breakfast . Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Howard Johnson, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 – Utmerket

Mohamed

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 7 netter i desember 2023
Svar fra Benny den 21. jan. 2024
Thank you for your feedback we do hope ypu stay with us again when in the area

4/10 – Dårlig

Charles

Reiste med familie og små barn
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It all started, at check-in, by the clerk telling us that the room we booked (it was a acessible room for reduce mobility persons because it was the less expensive) was unavailable and that we needed to pay 10$ more for an other room with 2 beds. She told us that they wanted to keep that room in case some persons needs it (which is totally fine!) but that the same room was 10$ more. We argued for a good 15 mins and she finally called the manager who said it was OK for us to keep the room that we paid for. Also the reservation we made with Expedia was advertising a room with breakfast included but there was none. The breakfast was in fact old coffee in a thermos and one "val nature" granola bar to go. Not my minimum for breakfast. I am very disappointed and dissatisfied because I felt like the clerk tried to scam me and that we took that room mostly because there was a breakfast included (way more easier in the morning with the kids) and we ended up paying for an acceptable breakfast elsewhere.
Bodde her 1 natt i januar 2024
Svar fra Benny den 11. jan. 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you has issues with the Front Desk agent during check in and also the the description of breakfast on the third party website. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Howard Johnson, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Benadicta Ansahbenny@hojonew.com

8/10 – Bra

Tracy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Benny den 11. jan. 2024
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Newburgh/West Point. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Howard Johnson, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 – Dårlig

Sanjukta

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Benny den 2. jan. 2024
Thank you for your feedback we do aplogize for not meeting your expectation and standards , we do hope you give us a chance in the future to provide you with the exceptional service we are known for.

10/10 – Utmerket

nadia

Bodde her 1 natt i desember 2023
Svar fra Benny den 2. jan. 2024
Thank you for your feedback we do appreciate it we hope you stay with us again when in the area

2/10 – Forferdelig

Timothy

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I found this property to be unsafe and alarmingly in poor condition. There were just a couple cars in the lot. No sign on the building. Trash piled in the stairwell exit . No one around. I made a very poor decision paying for a room here. Won't make that mistake again.
Svar fra Benny den 2. jan. 2024
Thank you for your comments Timothy we do apologize for not meeting your expectations. We will be sharing your comments with the staff so we can improve our services we hope you do give is a chance in the future to provide you with the exceptional services we are known for

4/10 – Dårlig

Brian

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Honestly stay there only if you have to…
Bodde her 2 netter i oktober 2023
Svar fra Benny den 2. jan. 2024
Thank you for your feedback we do apologize for not meeting your expectations your comments will be used to coach the team to provide exceptional service when stay with us again

6/10 – Grei

David

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
Clean and well priced. No hot water in the morning. The person at the desk didn't really seem to care.
Bodde her 1 natt i november 2023
Svar fra Benny den 2. jan. 2024
Thank you for your feedback we do apologize for any inconvenience caused during your stay with there being no hot water in the morning. We take every concern very seriously and we will be addressing it wih the staff.

6/10 – Grei

Ilda

Reiste med partner
Likte ikke: Fasiliteter
It looked deserted.
Bodde her 1 natt i november 2023
Svar fra Benny den 2. jan. 2024
Thank you for your feedback we are under going a lot of renovations to improve our appearance we do hope you stay with us again when in the area.

10/10 – Utmerket

Linda

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had a one night stay with husband. It’s quiet and just a little dated.
Bodde her 1 natt i november 2023
Svar fra Benny den 2. jan. 2024
Thank you for your feedback we are glad you enjoyed your stay with us we hope you stay with us again when in the city

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Personale og service
Bodde her 1 natt i november 2023
Svar fra Benny den 2. jan. 2024
Thank you for staying with us we do apologize for any inconveince experinced during your stay I hope you do stay with us again when in the city

2/10 – Forferdelig

Yasar

Bodde her 2 netter i mai 2023
Svar fra Guest Service den 14. nov. 2023
Dear Yasar,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short for you to have better hotel experience!

10/10 – Utmerket

Carmen og Killeen,

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i november 2023
Svar fra Guest Service den 14. nov. 2023
Dear Carmen,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the Newburgh area.

2/10 – Forferdelig

Amit

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
dirty, smelly room, nonfunctioning toilet, breakfast is coffee/tea alone, unkempt and rundown appearance. best to Avoid if possible
Bodde her 2 netter i oktober 2023
Svar fra Management den 4. nov. 2023
Dear Amit,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short. We hope that you give us another chance to give a better hotel experience!

10/10 – Utmerket

Tracy

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Hojo team den 4. nov. 2023
Dear Tracy,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

2/10 – Forferdelig

Boris

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Outdated property. No breakfast was served, but coffee and cereal bars.
Bodde her 1 natt i oktober 2023
Svar fra Hojo team den 4. nov. 2023
Dear Boris, Thank you for the taking the time to let us know about your experience, we deeply regret that you had such a negative experience with us and we are currently working to improve our standards ! Your concerns have been noted and will be addressed ! We will work hard to improve every guest's experience with us.

8/10 – Bra

Paul

Reiste med partner
Likte ikke: Fasiliteter
You should request first floor as there is no elevator. Room was clean and bed comfortable but the outside and hall’s definitely need an uplift .
Bodde her 1 natt i oktober 2023
Svar fra Hojo team den 4. nov. 2023
Dear Paul,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choosing Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

8/10 – Bra

Elizabeth

Likte: Personale og service og romkomfort
Eh
Room was clean and comfortable. Staff was friendly. Hallways smelled gross and were very outdated. Continental breakfast was sad.
Bodde her 1 natt i oktober 2023
Svar fra Hojo team den 4. nov. 2023
Dear Elizabeth,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

6/10 – Grei

john

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i oktober 2023
Svar fra Hojo team den 4. nov. 2023
Dear John,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the area.

4/10 – Dårlig

Cathleen

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is very outdated and the continental breakfast was a joke granola bars etc. Hot water was cold first time and empty second time. The sliding door in our room, didn't work right and they said they would come and fix it never did. No extras in room like fridge microwave or coffee machine. Definitely not worth the price I paid!.
Bodde her 3 netter i oktober 2023
Svar fra Hojo team den 4. nov. 2023
Dear Cathleen,Thank you for taking the time to complete a survey and highlight the areas that we can approve upon. I will take this and share it with those necessary to improve all guest's stays with us. Though it does seem we fell short for your stay, we would love to have you back.

4/10 – Dårlig

ALICIA ESTHER

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Terrible experience
El hotel necesita mucho mantenimiento en las habitaciones. Huelen mal, no te dan suplementos para baño, no tiene elevador y la zona es peligrosa para salir en la noche
Bodde her 1 natt i oktober 2023
Svar fra Hojo team den 4. nov. 2023
Estimada ALICIA ESTHER,Nos disculpamos sinceramente por su experiencia con nosotros y le aseguramos que estamos trabajando arduamente para mejorar su próxima estadía. Se han tomado nota de sus inquietudes, ¡estamos trabajando para resolver estos problemas!

2/10 – Forferdelig

Debbie

Reiste med familie
Likte ikke: Renhold
We left. The property was FILTHY. The room reeked of smoke. Burn marks on the bath tub in front of toilet. Bath tub was filthy. Pillows and all bed linen stank of stale smoke. It was the most disgusting place I’ve ever set foot into.
Bodde her 1 natt i oktober 2023
Svar fra Management den 4. nov. 2023
Dear Debbie,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short. We hope that you give us another chance to give a better hotel experience!

10/10 – Utmerket

Robert

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing
Bodde her 1 natt i oktober 2023
Svar fra Hojo team den 4. nov. 2023
Dear Robert,Thank you for your feedback regarding your recent experience. We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff. We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage. We sincerely appreciate your feedback and choice Hojo of your lodging needs, and we hope to welcome you again in the future. Sincerely

2/10 – Forferdelig

Tung

Bodde her 2 netter i september 2023
Svar fra Management den 4. nov. 2023
Dear Tung,Thank you for your feedback, we are very sorry to see you did not have a positive experience at our facility. We hope to improve where we have fallen short. We hope that you give us another chance to give a better hotel experience!

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Not recommended!
This hotel is really run down. There is a terrible smoking smell in the hallways and in the rooms that they try to mask with deodorizer but it actually makes it worse. The people staying next door had a loud party until after 2am. The plumbing has issues. The light switch broke off. Stay anywhere else. The staff was semi helpful.
Bodde her 1 natt i oktober 2023
Svar fra Hojo team den 4. nov. 2023
Dear Value Guest,Thank you for taking the time to complete a survey and highlight the areas that we can approve upon. I will take this and share it with those necessary to improve all guest's stays with us. Though it does seem we fell short for your stay, we would love to have you back.

10/10 – Utmerket

Judith

Bodde her 1 natt i oktober 2023
Svar fra Hojo team den 4. nov. 2023
Dear Judith,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the area.

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Suitable for a Short Stay
Check in was easy, the shower was hot, the breakfast was not all too great but was something, the wifi was good, the TV remote did not work, the heater/AC worked.
Bodde her 1 natt i oktober 2023
Svar fra Hojo team den 4. nov. 2023
Dear Value Guest,Thank you for your feedback, we appreciate you taking the time to let us know about your experience with us ! We are so happy you enjoyed your stay with us. We hope to see you again here when your in the area.