The staff is amazing and extremely helpful, but this is unfortunately the only good thing about our stay. The A/C was not strong enough to combat the summer heat in a small room, construction works were ongoing till late at night in the house nearby, and the overall condition of the house are very basic. The pictures at hotels.com are compensated by the beautiful scenery, but don't reflect the true condition of the house. Besides, the walking distance to Jiufen old street is about 30 mins (not 11 mins as stated at hotels.com) and involves hiking so better be equipped with a flashlight if you plan to return at night