Hoteller i New Lenox

«The only thing I like was the parking»

«I had 2 rooms, one was a king which was ok besides the toilet running all night, but the other was horrible. It was 2 double beds and the room smelled horrible. The TV was unplugged and it's not the type you can just plug in. The night stand had outlets built into it but as soon as we plugged in our charging cable for our phone it sparked so I had to unplug the whole table so nothing would catch fire. Everytime I would call to front desk he would tell me he was busy with a customer.»

«Good hotel, good service, great beds and fluffy towels. The lack of information about the hotel/casinp in the room was unusual. Nothing regarding restaurants, where things are located and so on. There was only one place to get food, which was fine for us but if we wanted like a restaurant we would have had to leave the property. The icemaker on our floor didnt work and the fridge in our room actually halfway froze a sandwich i up in there for the night. »

«When we got there the room was not clean at all we had to go to customer service and ask for them to clean the bed it was a spot on the bed plus the room had a bad smell to it horrible experience but the only part was good was the lady in customer service will never be back again .»

«Honestly for the price is not bad. The staff is nice, the rooms are okay, the bathrooms are the only thing I’m iffy about.»

«Only stayed for a night, got a good room, no complaints»

«Updated rooms. Friendly staff. Free parking. Close to freeway ramps.»

«Old, damp, plumbing issues, unreliable staff»

«Simple and relaxing resort with serene garden courtyard. Hubby and I enjoyed the 2 person whirlpool tub. The room could use a refresh but served our purpose of staycation. Hot breakfast was fresh.»

«Yes parking was ok! AC to laude »

«There were only two female staff members (they normally worked late night) who were very friendly, helpful and professional. The other staff at front desk normally stood there like mannequins just staring without any hospitality, never asked how our stay was going, never greeted us when we walked by or anything remotely friendly. They also advised us that rooms would only be cleaned every other day but mine was not cleaned for two days in a row…. Water pressure in the shower was terrible, ...

«From my experience my room was okay but I did see a few things that I did not like a bullet hole that was not really covered up. under the sink. It was all dirty for a moment. It looked like it was dry blood at the bottom of the sink in the bathroom and at the bottom of the door. I would say cool but you is around you know like restaurants. Other than that, yeah I won't book here again»

«Our experience was amazing. Everything was clean and perfect for our family stay while visiting Chicago.»

«It was located near our baseball fields. Breakfast was good.»

«The rooms are clean overall and they do offer parking, just that they don’t offer breakfast, just coffee, and their WiFi isn’t the best either»

«Was not clean. Not impressed.»

«Clean room and kitchen»

«I stayed at the hotel because it was the hotel my cousin picked for her wedding. Discount rooms. There was about 3 weddings total that weekend and only one working elevator. Imagine how that went. Guest were shown how to use the elevator that the employees used for maintenance. Such an inconvenience for the employees because they had to stop and let guests go in. I felt bad for them. I spoke with family and they were at the hotel months before and it was the exact same situation. You call ...