Hoteller i New Kent

«Absolutely a wonderful property. Our group of 8 had a wonderful stay. »

«The Best Western person (Keith is his name) managing the breakfast process and area was outstanding. He does a phenomenal job and is a "behavior" model for all Best Western employees. I will stay at this property again because of this impressive person.»

«Staff, clean facility, breakfast and coffee availability»

«Hotels like this one damages the hospitality industry in the USA. I should be renovated completely. Phones were not working and most of the buttons on the key pad were missing, roaches under the sink in the bathroom, night stands did not have handles or were missing screws, tv remote could only turn on tv and only provided on channel to watch, . I couldnt take a shower after my wife showered because only hot water was coming. So I came back home after one whole day at the hotel. No breakfast, ...

«Nice, clean hotel. Friendly staff and tasty breakfast. Great location»

«It's very clean and the kids loved it»

«Frankie at check in was very accommodating. The room was clean but drain in bathroom sink was slow to drain and one of the seat cushions had slits in the fabric which was reported to from desk.»

«A little skeptical due to some previous bad reviews, but we had a fantastic stay in a spacious, clean and nice apartment. Will definitely come back.»

«while the staff was very helpful, some things cannot be fixed. The assissted room shower curtain is way above the shower bottom. thus water all over the floor. The handle on the hand held shower was broken off and missing. I reported but nothing was done. Being HOH, I need closed captions. Our TV had none and no could fix it. So, all in all, we will not be stating there again.»

«Very nice large room. Breakfast ends promptly at 9:30 so make sure if you want to eat you get there early»

«The heat was working was easy. The staff was very nice and the rooms were clean.»

«We only stayed one night but the staff was super helpful, curtious and accommodating. One issue, they never responded to my text message asking about the airport shuttle. I sent the inquiry weeks before our visit and even sent a follow up a day or so before our visit - no response. Other than that we had zero issues with the hotel and its staff. We'd certainly stay there again.»

«The bad: bathroom tub and toilet lid had all the paint cracking off. Also not very clean. I put a towel down to shower. The bed was ok. The floor was sticky. The sliding door window from the floor level was NOT locked so that was concerning. A whole person fits through those windows from the back parking lot. The good: the fridge was a decent size and it has a microwave. Ice was located nearby. Property was easy to locate. The front desk was nice. Overall not great but if its just for one ...

«It was OK. Not great, just OK. There was a smell in the room. It was almost clean, but not totally clean. Toilet seat was up as though cleaner was interrupted halfway through the job. I asked at front desk about nearby restaurants, but there were no printed copies of your restaurant list available. It was just OK.»