Hoteller i New Franklin

«Our favorite experience ever at a Hilton Hotel. Above and beyond staff and service.»

«Only stayed overnight. Bed was comfortable and room was clean. Old hotel showing its age. Breakfast was included and was supposed to start at 6 but at 6 am food was out but they didn't turn lights on. Some of the other guest turned on lights. No workers around anywhere. Front desk was hardly ever manned you always had to go looking for someone if you needed something. Best thing I could say was the room was clean but don't think we would stay here again.»

«Pool/hot tub isn't available to use, roaches everywhere, floors were sticky and nasty, toilet seat was broken upon arrival.»

«From the outside the hotel didn't look bad. The inside was another story. Our room looked like it hadn't been vacuumed in a month. I prepaid the room and I was still charged a "deposit" fee. And when I was checking out the "hotel staff" wouldn't come out of a back room and would only talk to me via a kiosk. I found it bizzare. »

«It was cheaper then most things around the area and worked for one night. They allow pets for a nominal fee which is great and the front desk staff were very pleasant and helpful. The room was a great size. The toilet was dirty and had what looked like maybe cigarette ash and who knows what else inside, the sheets were clean but there was crusty white stuff on the coverlettes, and there were quite a few bugs. Plenty of parking and it was convenient that there was a gas station and fast food ...

«never again!»

«Nichole was so helpful. We were arriving after 7:30pm and she suggested the J Huston Tavern in Arrow Rock for dinner. She also made our check in after hours easy. This Hotel is lovely and the gardens were beautiful. We loved this historic hotel and the Railroad History. We slept in a comfortable post bed. It was more than a hotel it was also a museum for us. Recommend, recommend and recommend.»

«Check in time was 4pm. Asked several times if room was ready. Finally at 445 got in room. Stayed in dog friendly room. Room was nice but floor had dog hair from previous pet. Our yorkie doesn't shed, so hair was not hers. Mentioned to front desk so we wouldn't be charged for extra cleaning. Overall nice, clean hotel and casino. Nice restaurant.»

«Room was clean, and the staff was very helpful!»

«The light above the sink didn't work. But it was clean and comfortable.»

«Nice location, easy to get to. Quiet in hallways. Well-lit parking. Very clean.»

«The staff was unwilling to let me cancel my reservation the day of my reservation because I had a funeral come up. I hadn’t checked I yet. They refused to work with me or help even given the circumstances. They charged me for the full 2 nights. They wouldn’t even give me a cancellation fee. I found them rude and uncaring.»

«Nice place to stay for a short stop»

«A perfect, clean spot to stop overnight. Breakfast could’ve been better but can’t complain about continental!»

«Our original room was nice but when the toilet overflowed & flooded the bathroom floor the response was very poor. I was told there was no one at the hotel who could help but I could come to the front desk and get a plunger to use. I told the staff member it would take a mop & bucket to clean up. Was told that housekeeping closes at 4 and the best they could do was give me some towels. After a while trying to clean up myself, I went back to the desk and suggested a room change. The agent ...

«It was great experience and staff were very helpful»

«breakfast quality poor»

«Trickle shower, No pressure, dirty shower floor, Water ran right out on the bathroom floor because of no lip on the shower. Bed was about 2 foot high. Couldn't hardly crawl out of bed Never go back»

«Room & staff were both good Parking was not a problem close to my room. TheTV only had 4 odd ball channels & 3 cartoon channels but NO LOCAL NEWS OR WEATHER! I was in bed very early due to long travel but drunks came in slamming doors at 3am! Truck drivers started slamming doors from 4:30-5am leaving. Breakfast was NOT my idea of breakfast! Dry cereal & coffee! Cracker Barrel next door but DOES NOT OPEN UNTIL 7am yet they play parking lot music so loud you can sing to the tunes from your ...

«This is an older property that used to be a Holiday Inn. Three Good Things: The room was clean overall; The bed, pillows, mattress and towels were very good; Check in and check out was very easy, and the front end staff were very nice and pleasant. Two Not So-Good Things: Room maintenance was not so good (everything was clean but scuffed and worn, some small sticky spots on the carpet); The bathroom was clean and nice but the towel rack was very loose on the wall, one faucet spout was very ...