Hoteller i New Baden

«The whole place could use a very very deep clean. The lock to my door didn't work, so I couldn't leave anything in the room to get food places. Even after bringing it up, they didn't want to accommodate me with a room with a working lock. And by working lock, I mean you can physically enter the room without a key card. Since they're pet friendly get ready to see all the leftover pet stains, under UV the place looks like a Jackson Pollock painting. High touch surfaces not cleaned.»

«Yes to all.»

«Fast check-in, a bowl of free chili when we arrived, nice, clean rooms with comfy beds. Would love to stay again. »

«Currently hotel is doing some renovations. Would have been nice to know before booking.»

«The rooms for pet owners were large and clean»

«We booked a pet friendly room. The carpet it in the room was dirty but expected for a pet room in a budget room. Furniture was functional but missing paint. Bathroom had hair human hair on the toilet. .again, it happens. I DID have an issue with the front desk lady. When we came in I rang the bell, she popped her head over the balcony and said something. Had no idea what she said. When she got down to the desk she said no dogs in lobby. This is NOT posted on the door, she did not mention it ...

«Microwave was extremely dirty everything in the room had dust shower curtain was dirty fridge had tape holding the shelves up in it toilet took forever to flush bathroom amenities where used and some didn't have lids on them like the shower soap but the dust was the main thing it looked like the room had been vacant for months unfortunately I couldn't get my refund back or I would have left in a heartbeat»

«Dirty, appliances falling apart. Door wouldn’t lock completely, hair in sink and bathtub. Just disgusting overall.»

«Susie at breakfast was phenomenal… she was so sweet to my two sons! Seriously she deserves a raise !!! The breakfast was amazing … best breakfast I had at a hotel… love the red hot sauce too»

«Bed was comfy and shower was hot. No complaints as I was passing through and just looking for a place to lay my head! Would stay here again!»

«Great location and hotel»

«Bed bugs »

«Drury is always our first choice, largely because of the evening food and amazing breakfast buffet. This time, because I had suffered a bad injury, I’m using a rolling walker to walk because I’m not released to fully bear weight. We were shocked and disappointed to find there was no ramp to the dining room - only steps. Also the bathroom door in our ADA room swung outwards but would close on its own as you enter the bathroom. This also was quite surprising and disappointing with ...

«Bra»

«The place was clean and well maintained. However, we were surprised by the additional pet fee. That should have been indicated before we made the reservation.»

«Dirty room and no pool»

«Staff was friendly and helpful. The buffet breakfast was lacking this time during our stay. There wasn’t any yogurt, very little fruit, only apples on the one day. Milk for my coffee came from a large jug and not little milkers which was inconvenient. The toilet in our room did not flush very well and the mirror in the washroom had a big chip where someone could cut themselves.»