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Anmeldelser av Peninsula Nelson Bay Motel and Serviced Apartments

4 out of 5
Peninsula Nelson Bay Motel and Serviced Apartments
52 Shoal Bay Road, Nelson Bay, NSW

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 287 av totalt 950 anmeldelser." "
Rangering på 8 − Bra. 362 av totalt 950 anmeldelser." "
Rangering på 6 − Grei. 170 av totalt 950 anmeldelser." "
Rangering på 4 − Dårlig. 78 av totalt 950 anmeldelser." "
Rangering på 2 − Forferdelig. 53 av totalt 950 anmeldelser." "

8,0/10

Renhold

8,2/10

Personale og service

7,4/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

7,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell
Fint hotell i nydelig område. Vi leide kayak og stand up padle board i nærområdet, og så både delfiner og skilpadder.

8/10 – Bra

Maria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place
Bodde her 1 natt i mai 2024
Svar fra JB den 27. mai 2024
Hi Maria, Thank you for your positive feedback.

6/10 – Grei

ANDREW

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Basic but convenient.
Bodde her 2 netter i april 2024
Svar fra JB den 29. apr. 2024
Hi Andrew,We thank you for your feedback.

6/10 – Grei

samuel

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
The room needed maintenance
Bodde her 2 netter i april 2024
Svar fra JB den 18. apr. 2024
Unfortunately yes, but we are fixing all issues as quickly as we can

8/10 – Bra

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra hl den 27. mars 2024
Thank you for the rating

10/10 – Utmerket

Anh

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location was so close to the beach. Wonderful place to stay.
Bodde her 1 natt i mars 2024
Svar fra hl den 24. mars 2024
Thank you for the feedback,We are pleased to hear that you enjoyed your stay with us and we look forward to seeing you again

2/10 – Forferdelig

Michael

Bodde her 1 natt i februar 2024
Svar fra hl den 24. mars 2024
Thank you for the rating we are sorry that things were not to your liking but it would help us if you could have let us know the issues you had

4/10 – Dårlig

Michelle

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Unfortunately the bathroom hadn't been cleaned well. There had been a leak in the room so the bedding was stained, and room smelled like wet dog. When I told them about it, they weren't particularly bothered. Good Location though.
Bodde her 1 natt i februar 2024
Svar fra hl den 25. feb. 2024
Thank you Michelle, for the feedback.Sorry that the cleaning wasn't up to standard for your stay. We have had some staff issues of late. Our relief receptionist should have done something about it. We are now under new manager and determined to fix all these issues

6/10 – Grei

Gary

Bodde her 2 netter i februar 2024
Svar fra hl den 24. feb. 2024
Thank you for the rating Gary,We do hope you enjoyed your stay with us

10/10 – Utmerket

Mark Rainier

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Svar fra hl den 19. feb. 2024
Thank you, Mark, for leaving a rating. We are pleased to see that you enjoyed your stay with us and we look forward to seeing you again.

6/10 – Grei

Knar

It looked nothing like the photos, and they do need to train their cleaners better.
Bodde her 2 netter i februar 2024
Svar fra hl den 19. feb. 2024
Thank you for the feedback,Unfortunately, we have had staffing issues recently, but we are now under new management all issues are being addressed.

10/10 – Utmerket

Lee and Freda

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The manager went above and beyond with his care and assistance. Highly recommend this motel
Bodde her 2 netter i februar 2024
Svar fra hl den 14. feb. 2024
Thank you for your feedback,We are pleased to hear that you enjoyed your stay with us and we look forward to seeing you again

2/10 – Forferdelig

Daniel

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra hl den 14. feb. 2024
Thank you for your feedback,Sorry that you had issues with your room. We are now under new management and addressing all the maintenance issues

2/10 – Forferdelig

ROBERT

Likte ikke: Personale og service
Overcharged and not happy
We were overcharged more than the price we booked for through Hotels.com - Peninsula would not honour the rate we booked at - Hotels.com were no help - said we should contact the Motel - Motel said we should contact Hotels.com
Bodde her 3 netter i februar 2024
Svar fra hl den 14. feb. 2024
Thank you for your feedback,I have now fixed the issue you had with overpayment

2/10 – Forferdelig

Tahnee

Bodde her 2 netter i januar 2024
Svar fra hl den 24. mars 2024
Thank you for the rating but it would help us if you had of let us know the issues you had with your room

2/10 – Forferdelig

Ege

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The property was dated, dusty, dirty and smelly. The tv barely worked. I will never stay here again!
Bodde her 2 netter i februar 2024
Svar fra hl den 14. feb. 2024
Thank you for your feedback,Sorry that you had issues with your room. We are now under new management and addressing all the maintenance issues

10/10 – Utmerket

Piper

Bodde her 1 natt i januar 2024
Svar fra hl den 14. feb. 2024
Thank you for your feedback

2/10 – Forferdelig

K

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Dissatisfied
The hotel was a major disappointment for what we paid and what was advertised
Bodde her 1 natt i januar 2024
Svar fra hl den 14. feb. 2024
Thank you for your feedback,Sorry that you had issues with your room. We are now under new management and addressing all the maintenance issues

6/10 – Grei

Michael

Likte ikke: Renhold
A rather ho-hum experience
Rather standard motel, with good A/C and a large bed. The room wasn’t sufficiently clean as we found a discarded prawn on the floor under the bathroom vanity and there were hairs on the floor and in the bathroom. The sheets had holes in them (although the bed was comfortable) and the room was large and generous, with a big balcony too. No breakfast included, restaurant wasn’t even open in the morning and it felt like we just got milked for the fact it was high season. The level of service and standard of cleanliness while not being directly bad did leave a bit to be desired.
Bodde her 1 natt i januar 2024
Svar fra hl den 14. feb. 2024
Thank you for your feedback,Sorry that you had issues with your room. We are now under new management and addressing all the maintenance issues

4/10 – Dårlig

John

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were allocated room 109 which had a faulty detector which constantly made loud clicking noises through the entire day and night which made it impossible to sleep. Air conditioner constantly leaked and had quite clearly been that way for quite sometime as carpet beneath was damp and mouldy. Room smelt as the mouldy when you enter the room. Shower screen surround on shower floor was mouldy and dirty and quite clearly had not been cleaned for ages. One Star rating!!
Bodde her 2 netter i januar 2024
Svar fra hl den 14. feb. 2024
Thank you for your feedback,Sorry that you had issues with your room. We are now under new management and addressing all the maintenance issues

6/10 – Grei

Gudrun

Likte ikke: Overnattingsstedets bygg og tilstand
Qld trip 2023
This is an old hotel that is reflected in the carpet and furniture. The room we were provided faced out to the pool, but our room had no privacy window netting/curtain. As the window provided the only natural light into the room, we either had to have the curtain open and have people looking into our room or close the curtain and use electrical lighting.
Bodde her 1 natt i desember 2023
Svar fra hl den 14. feb. 2024
Thank you for the feedback,We are sorry to hear you had issues. We are under new management and tackling all maintenance issues

6/10 – Grei

Danny

Bodde her 2 netter i desember 2023
Svar fra hl den 14. feb. 2024
Thank you for your feedback

6/10 – Grei

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Basic Accommodation
Basic accommodation. Pros: good location and wifi. Cons: Checked behind bed for PowerPoint, very dusty behind and under the bed. Only one bed lamp. Air conditioning was very cold and could not be adjusted. Balcony was very small, just over chair width. Reception was due to close at 6.30 but closed before 6 when we returned before 6 so my wife didn’t have to climb two flights of stairs from the car park. Bar fridge had no shelves in the door and the one shelf in the fridge was cracked. Good location but in need of upgrading. As it was holiday period not much else available. For the price $240 per night it was not good value. Perhaps the apartments are better than the motel rooms. I would check other places next time if visiting Nelson Bay.
Bodde her 1 natt i januar 2024
Svar fra hl den 14. feb. 2024
Thank you for the feedback,We are sorry to hear that you had some issues with the room. We are an older motel and unfortunately things have been let go but we are now under new management and are addressing all maintenance issues

10/10 – Utmerket

Rose

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent services five stars services
Bodde her 3 netter i desember 2023
Svar fra hl den 14. feb. 2024
Thank you for the feedback,We are pleased to hear that you enjoyed your stay with us and we look forward to seeing you again

6/10 – Grei

Tonella

Reiste med en gruppe
Likte ikke: Renhold
Property is ok but disappointed with the cleanliness of the bathroom, needs a really good scrub to remove black mould.
Bodde her 2 netter i januar 2024
Svar fra hl den 14. feb. 2024
Thank you for your feedback,Unfortunately, due to the humidity, the mould does grow quickly. We are using new housekeepers and will make them aware of this issue.

4/10 – Dårlig

Diane

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Cleanliness was good Carpet and facilities in room not so good Room given was very noisy as pool filter kept running all night and balcony was dirty and trees was your view
Bodde her 2 netter i desember 2023
Svar fra hl den 14. feb. 2024
Thank you for your feedback

4/10 – Dårlig

Wendy

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bed was comfortable but everything else was dirty & lacked maintenance
Bodde her 3 netter i desember 2023
Svar fra hl den 14. feb. 2024
Thank you for your feedback

8/10 – Bra

peter

Bodde her 2 netter i desember 2023
Svar fra hl den 14. feb. 2024
Thank you for your feedback

10/10 – Utmerket

Bree

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i desember 2023
Svar fra hl den 14. feb. 2024
Thank you for your feedback

10/10 – Utmerket

Sarah

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023
Svar fra hl den 14. feb. 2024
Thank you for your feedback

4/10 – Dårlig

Pamela

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Property was located 4 minutes from Nelson bay city center so was convenient. The room itself smelt musty and was dirty, 2 used towels had been left hanging on the balcony and a large canvas had fallen off the wall and was laying on ground in the corner - not well looked after at all. Staff member was polite, restaurant attached was nice.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Donna

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
GREAT STAY
Bodde her 2 netter i desember 2023

8/10 – Bra

Donna

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property is great & would stay there again. The only issue was they advertised breakfast packages being available to purchase, but when I went to purchase some, they said they were out of stock & waiting on a delivery
Bodde her 1 natt i desember 2023

8/10 – Bra

Megan

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023

2/10 – Forferdelig

Michelle

Bodde her 2 netter i november 2023
Svar fra hl den 14. feb. 2024
Thank you for your feedback

4/10 – Dårlig

KAREN and PETER

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Kudos to the maintenance guy who tried to rectify a number of items for us. The room was very dirty on arrival, the shower screen was off it’s hinges. The floor had not been vacuumed. Windows dirty and couch had massive rips in it. The pool was out of action due to a water leak affecting the ph levels. The restaurant was closed due to new management changes. The motel is on a roundabout and very noisy. The outside lights stayed in till after midnight and the curtains did meet to her the light out. There is a venue across the road snd in a Saturday night the music was very loud till at least midnight. We paid cheap, however this should still get us a clean room with facilities. We couldn’t move room as they said there was no other available. The area is lovely and looked like there were plenty of other options to stay at.
Bodde her 2 netter i november 2023

6/10 – Grei

Elaine

Bodde her 1 natt i november 2023

6/10 – Grei

Leon

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
1
Bodde her 1 natt i november 2023

4/10 – Dårlig

Tobias

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Not clean at all bathroom was mouldy toothpaste on shower screen from other people all in all whole room was dirty My wife cleaned bathroom because she couldn’t shower it was that bad
Bodde her 1 natt i november 2023

8/10 – Bra

Suraya Shania

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Bath products are good quality. Room was nice and spacious. Though some parts of the room need deep cleaning and few things in the room need to be replaced (e.g the bins and curtains). Overall stay was quiet and nice for a quick getaway.

8/10 – Bra

Jennifer

Bodde her 1 natt i november 2023

10/10 – Utmerket

Amanda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023

6/10 – Grei

Carsten

Reiste med partner
Likte ikke: Renhold
Unbeatable at the price - however clean sheets would be great. Some upgrade should be done incl WiFi in the room.
Bodde her 1 natt i november 2023
Svar fra PM den 6. nov. 2023
thanks for the feedback your points are noted

6/10 – Grei

Gowrie

Comfortable
Bodde her 1 natt i november 2023
Svar fra PM den 6. nov. 2023
thanks for the feedback

10/10 – Utmerket

Alasdair

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff, close to town, comfortable and quiet.
Bodde her 1 natt i oktober 2023
Svar fra pm den 6. nov. 2023
THANKS

10/10 – Utmerket

Darren

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Just what I needed at short notice
Bodde her 1 natt i oktober 2023
Svar fra pm den 6. nov. 2023
appreicated

8/10 – Bra

Graham

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
first night tv not working could not change Chanel but they did provide a replacement other than that it was ok
Bodde her 2 netter i oktober 2023
Svar fra PM den 29. okt. 2023
Dear Graham thanks for your feedback your points are noted and will be addressed today with the engineer.

6/10 – Grei

Annette

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Average
Motel needs a refurbishment. It was advertised as a an upscale motel bit we were very disappointed when we got into our room. The furniture needs replacing and the decor is dated. The view was of a brick wall next door. On the plus side, the bathroom has been updated and was pleasant with lots of hot water. The bed was comfy with crisp clean sheets.
View through the window
From the verandah
Bathroom
Tv area
Bodde her 1 natt i oktober 2023
Svar fra PM den 29. okt. 2023
Dear Annette thanks for your feedback your points are noted and will be addressed.

10/10 – Utmerket

Erin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay, lovely and convenient. We had an awesome time here. Definitely recommend!!
Bodde her 2 netter i oktober 2023
Svar fra PM den 29. okt. 2023
Dear Erin thanks for Your positive feedback

8/10 – Bra

David

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable
Comfortable but horrible hot water pressure
Bodde her 1 natt i oktober 2023
Svar fra PM den 29. okt. 2023
thanks for taking the time to give us your feedback.