Luxury Penthouse One Bedroom Suite Ocean View Terrace Jacuzzi Diamond Club | Utsikt fra rommet
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Anmeldelser av Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 out of 5
Hideaway at Royalton Negril, An Autograph Collection All-Inclusive Resort - Adults Only
Norman Manley Boulevard, Orange Bay, Negril, Hanover

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 165 av totalt 371 anmeldelser." "
Rangering på 8 − Bra. 102 av totalt 371 anmeldelser." "
Rangering på 6 − Grei. 47 av totalt 371 anmeldelser." "
Rangering på 4 − Dårlig. 24 av totalt 371 anmeldelser." "
Rangering på 2 − Forferdelig. 33 av totalt 371 anmeldelser." "

8,8/10

Renhold

8,2/10

Personale og service

7,8/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Tasha og Seabrook

Reiste med familie, Reiste med en gruppe
Likte: Renhold
Overall it was a nice resort with some nice staff but some of the staff didn't really want to work and it showed. Also be careful because I cut my foot on a tile that had broken in the pool.
Bodde her 5 netter i mai 2024
Svar fra Management Team den 8. mai 2024
Dear Tasha,Thank you for choosing Hideaway Negril for your recent visit.We sincerely apologize for any inconvenience you encountered during your stay, your concern was shared with the maintenance manager for further review.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.

6/10 – Grei

Mary Beth

Reiste med partner
Likte: Renhold
Pretty property, food was just OK
Bodde her 4 netter i april 2024
Svar fra Management Team den 19. apr. 2024
Dear Mary Beth, Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.

2/10 – Forferdelig

Jessica

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
My husband and I are frequent visitors at the Royalton chain. We always book swim-out rooms. This vacation we stayed in room 8031. I wish this review was as good as my previous visits. We came to Jamaica to celebrate my birthday and we weren't able to do much celebrating bc my husband got food poisoning. He was violently sick. He was not able to leave the room. The last meal he ate was at an out door celebration for Bob Marley on the resort where they served food outside. The was the last meal he was able to consume. The next day he could not leave the room. He was weak and lethargic. He vomited and had diarrhea so much that he could barely stand up. He stood in bed and the room the entire day. My apologies for being so graphic but it ruined the entire trip. The following day he was the same way! I was extremely worried bc I knew that traveling home was going to be extremely difficult. Upon checking out I was asked about my experience, I expressed to Brandon/Jessica at the front desk what happened . Jessica then introduced me to Brandon who took my information and told me I should've said something sooner so that my husband's stool could be tested. When you have A loved one that's extremely sick on vacation you first concern is to make sure they are okay and make them as comfortable as possible. Brandon was not empathetic, it seemed as if he was trying to rule out blame on the resort which is odd bc we never left the resort. So disappointed
Svar fra Management Team den 10. apr. 2024
Dear Jessica, Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback with us.It is regrettable to learn that we delivered less than an incredible experience throughout your stay. Our team has developed new approaches that will assist us in providing the excellent service we strive to deliver to our valued guests. It is very disheartening to learn that we did not fulfill that quest during your stay and your concerns will be treated as areas of opportunity for improvement.Regarding your comments relating to food positioning, we would like to take this opportunity to inform you that we have a food management safety system and our host undergo continuous training on food safety practices to ensure these standards are being maintained; nevertheless, your comments were shared with our quality team for further review and assessment.We hope that you will grant us another opportunity to host you again so that we can deliver an experience that will exceed your last.Regards,Hideaway NegrilManagement Team.

8/10 – Bra

Ram

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Property had lots of activities and amenities, very impressive rooms and food options. Most of the staff were very great but had two rude experiences; one with the pool guy and another with a dinner reservation.
Bodde her 5 netter i mars 2024
Svar fra Management Team den 8. apr. 2024
Dear Ram, Thank you for choosing Hideaway Negril for your recent vacation. We appreciate your comments on the variety of activities and the attentive hosts. It was a pleasure hosting you and we hope to welcome you again.Regards, Hideaway NegrilManagement Team.

8/10 – Bra

Amanda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mars 2024
Svar fra Management Team den 4. apr. 2024
Dear Amanda,Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again. Regards,

8/10 – Bra

Charlotte

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Management Team den 4. apr. 2024
Dear Charlotte, Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,

10/10 – Utmerket

Yvan og Oberlin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is one of the better all inclusive and the Diamond Club option is well worth it, the butlers that come with it are beyond helpful with everything you could need
Bodde her 3 netter i mars 2024
Svar fra Management Team den 26. mars 2024
Dear Yvan, Thank you for choosing Hideaway Negril for your recent visit. It was certainly a pleasure hosting you and we hope to welcome you again.Regards, Hideaway NegrilManagement Team.

10/10 – Utmerket

Ashalee

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I spent my birthday here and I enjoyed it immensely. Will definitely be going back.
Bodde her 4 netter i mars 2024
Svar fra Management Team den 13. mars 2024
Dear Ashalee,Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team

8/10 – Bra

Gerald Pierre og New City

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pleasant and attentive staff, variety of food options, good entertainment. Did not like the beach (on the Hideaway side of the resort).
Bodde her 6 netter i mars 2024
Svar fra Management Team den 12. apr. 2024
Dear Gerald Pierre,Thank you for choosing Royalton Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,

10/10 – Utmerket

Melissa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful views, nice staff, hideaway side quiet and peaceful
Bodde her 4 netter i mars 2024
Svar fra Management Team den 11. mars 2024
Dear Melissa,Thank you for choosing Hideaway Negril for your recent vacation. It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.

8/10 – Bra

Stephanie

Bodde her 6 netter i mars 2024
Svar fra Management Team den 29. mars 2024
Dear Stephanie,Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.

8/10 – Bra

Ayana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Will visit again
Bodde her 4 netter i februar 2024
Svar fra Management Team den 26. feb. 2024
Dear Ayana,Thank you for choosing Hideaway Negril for your recent visit. It was a pleasure hosting you and we look forward to welcoming you again. Regards,Royalton NegrilManagement Team.

8/10 – Bra

Linda

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold
Our room had a BIG roach in it and we left it there to see if the cleaners would clean it up it stayed there for 2 days. We finally got it up ourselves. The glasses that we had in our room smelled mildew after the maids came in to clean, so they actually probably just wiped the glasses out with a dirty rag. Overall the trip was okay the staff was wonderful the maid that we had was okay. But I will not be revisiting this Resort. The ocean view that I paid for was not Ocean View it had a wall there that will block you from the portion of the ocean if you sat down in the chairs, you will have to stand up the whole time on the balcony. It was not a great ocean view at all. So we end up getting the swim up which cost us another $400. Another thing that I did not like is that we had to walk to the other resort to go on to the beach.
Bodde her 4 netter i februar 2024
Svar fra Management Team den 21. feb. 2024
Dear Linda, Thank you for choosing Hideaway Negril for your recent visit.Our team values your feedback as this information allows us to improve our products and services. Kindly accept our sincerest apology for any subpar service you received during your stay; your concerns were shared with the relevant managers for improvement.It is our sincerest hope that you grant us another opportunity to host you again.Regards,

6/10 – Grei

Tamara Tania

Reiste med familie
Likte: Fasiliteter
We were assigned a concierge and that service was definitely over rated. Most of the staff were very nice and helpful, but some of the bartenders looked like they did not want to be there. Also, while there are quite a few restaurants, the food was not very tasty.
Svar fra Management Team den 5. feb. 2024
Dear Tamara,Thank you for choosing us for your recent visit.Our team appreciates your comment highlighting the friendliness of most of our hosts, however, it saddens us to learn that we did not exceed your expectations during your visit. Kindly accept our sincerest apology for any inconsistent service you received. It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last.Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Charles

Bodde her 4 netter i januar 2024
Svar fra Management Team den 20. mars 2024
Dear Charles,Thank you for choosing Hideaway Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Ricky Lamont

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved everything about the resort
Bodde her 4 netter i januar 2024
Svar fra Management Team den 29. jan. 2024
Dear Ricky, Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.

8/10 – Bra

Kimberly

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The good....our butlers Melisa & kemar checked on us, answered questions, reserved us dinner. I liked I could text them throughout the day with questions. They were nice and helpful. Five stars for them. Quite a few dinner options. We liked zen, hunter, ocean point bistro. Gift shop had anything you needed. Shows were fun if not quite original. Swim up bars are always fun to have. There was plenty of beach space and chairs, we never had a problem finding a good spot. Check in and out was easy. Loved to make my own cocktail in the hideaway lounge on the way to dinner. It was the only place with decent liquor (think bulleit vs Jim beam). Room was clean, room service quick, bed was comfy. Grounds are immaculate. View amazing. Games poolside could be entertaining. Public bathrooms always very clean and functional. Plenty of bars. l recommend this place, except...... The bad....we lost air conditioning in the entire building for about 2.5 days. Since it doesn't cool off at night, that's rough. All we were told was, they are working on it. The place is very expensive for that. we paid about 5000$ for 5 nights for diamond club, that makes this place expensive enough to expect air conditioning every day. We travel every year 2 times to tropical destinations, mainly Mexico and have never had the air not work, and this was the nicest and priciest we have stayed in. So not good. Also many employees dismissive. No response, no thank yous, just indifferent. Didn't love the attitude.
Bodde her 5 netter i januar 2024
Svar fra Management Team den 24. jan. 2024
Dear Kimberly,We are grateful for your visit and truly sorry about your experience.Our paramount priority is our guests’ satisfaction, and your honest feedback will help us to be better and correct what is necessary. when we became aware of the AC situation, we immediately took measures to prevent this from having a further influence during your stay; we apologize for any inconvenience this may have caused. The problem has been resolved and the service has been fully restored. If there is anything we can do for you, we would like to discuss further, please visit our guest service agent at the main lobby next to the escalator, or if you have already departed, please send our Post Travel Specialist an email for us to learn more.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last. Regards,Royalton NegrilManagement Team.

8/10 – Bra

Brittany

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed at the Hideaway section at Royalton Negril. Upon arrival, check in was fast and easy. We did pre-check in which I believed saved time. This was my third time to Jamaica at an all inclusive resort, but my first time here. Overall our experience was pleasant but there is room for improvement. Food Was decent minus the buffet. Service was good minus in the sports bar. Recommended Improvements- The bars never had mint, lemons, limes etc. They really should work on making sure they are stocked with these daily. They also would run out of certain liquors at times, so drinks were not consistent. Food in the buffet should be kept under heat lamps so that it’s not always cold and it would be nice if they switched some of the options daily. Also, I found that all the different levels offered at the hotel are very confusing and almost offensive. There is Hideaway, Hideaway Diamond Club, Regular Diamond Club, Regular Royalton, Gran Lido, etc. You all wear different color bracelets. It gets confusing to people on where you can go and where you cannot. I had several conversations with guests where we would share a recommendation with them on a bar or restaurant and they would say they aren’t allowed to go there or vice versa. We had a bad experience at one of the bars when ordering a drink. We were denied service since we didn’t have a “black bracelet” after being told by another hotel employee we were allowed anywhere since we are Hideaway guests.
Bodde her 7 netter i januar 2024
Svar fra Management Team den 18. jan. 2024
Dear Brittany,Please accept our sincerest apology for any inconsistent service received throughout your stay, this is certainly not the typical experience we strive to deliver to our valued guests, and in order for us to improve, your concerns will be treated as areas of opportunity for improvement by our department heads.

10/10 – Utmerket

Heather

Bodde her 6 netter i desember 2023
Svar fra Management Team den 18. jan. 2024
Dear Heather,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

6/10 – Grei

Renette

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Bodde her 4 netter i desember 2023
Svar fra Management Team den 18. jan. 2024
Dear Renette,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton NegrilManagement Team.

2/10 – Forferdelig

Virginia

Bodde her 5 netter i desember 2023
Svar fra Management Team den 18. jan. 2024
Dear Virginia,Thank you for choosing our resort for your vacation.It is regrettable to learn that we did not exceed your expectations during your stay. Our team has implemented new actions in our areas of opportunities for us to improve. ''It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Seemien

Bodde her 3 netter i september 2023
Svar fra Alvan den 24. nov. 2023
Thanks Much for choosing us at Hideaway by Royalton and i am super happy that we were able to create a satisfactory experience for you! Looking forward to hosting you again. Have a great day from Jamaica.

10/10 – Utmerket

Sean

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The food could have been better & upon arrival our room was not clean but they immediately changed us to another room wish was clean & beautiful! The property was beautiful! OKeen & Dwight were the best Butlers and made the experience terrific! Definitely recommend the Diamond club experience & if they are your butlers you will not be disappointed! We will definitely be back!!
Bodde her 6 netter i oktober 2023
Svar fra Management Team den 30. okt. 2023
Dear Sean,Thank you for choosing Hideaway Negril for your recent vacation.We are pleased to see your comments on our beautiful property and the excellent service provided by butlers Dwight and Okeen. It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Evelyn

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stay was wonderful!
Bodde her 3 netter i oktober 2023
Svar fra Management Team den 30. okt. 2023
Dear Evelyn,Thank you for choosing Royalton Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Stephannie og houston

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed my stay at the property. I loved everything about it. The customer service was excellent. Irika J. at check-in was AMAZING my whole trip. I traveled alone and felt safe and enjoyed everything from the massage to the beach cabana. Definitely going back
Svar fra Management Team den 30. okt. 2023
Dear Stephannie,Thank you for choosing Royalton Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Monica

Bodde her 3 netter i oktober 2023
Svar fra Management Team den 13. nov. 2023
Dear Monica,Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Victoria

Likte: Overnattingsstedets bygg og tilstand
I had no problems with my room. My butlers were the best. Mostly all the restaurants and the bars closed early which i thought that was odd for a all inclusive resort
Bodde her 4 netter i oktober 2023
Svar fra Management Team den 23. okt. 2023
Dear Victoria,Thank you for choosing Hideaway Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.

8/10 – Bra

Wilford

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i oktober 2023
Svar fra Management Team den 17. okt. 2023
Dear Wilford,Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Matthew

Bodde her 4 netter i august 2023
Svar fra Management Team den 23. okt. 2023
Dear Matthew,Thank you for choosing Hideaway Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Amerika

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice resort, luxurious. I’ve assumed occupancy of resort depends on time of the year. We are couple in our mid 20s/early 30s. Didn’t see a lot of younger people there. Swim up bar closes entirely to early (5pm) glad we didn’t get swim up room because swim ups looked smaller compared to other resorts we’ve stayed at. No reservations needed for dinner, although we’ve barely ate on resort. Room was very nice, need to upgrade the room service menu. Love that they have hookah and we were able to take it to the room. I’ve noticed if you want turn up and relax vibes stay at a more affordable resort, if you want relax vibes in September this is the resort for you. Esthetics and ambiance was very nice!
Bodde her 3 netter i september 2023
Svar fra Management Team den 2. okt. 2023
Dear Amerika, Thank you for choosing Hideaway Negril for your recent visit.Our team is delighted to see your comments on the enjoyable vacation experience with us. It was a pleasure hosting you and we hope to welcome you again.Regards,

6/10 – Grei

Craig

Likte: Renhold
First time I had an all inclusive without a mini bar in my room.
Bodde her 1 natt i september 2023
Svar fra Management Team den 12. sep. 2023
Dear Craig,Thank you for choosing us for your recent visit.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will; exceed your last. Regards,

6/10 – Grei

Micheala

Likte: Fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
A little disappointed as I was expecting so much more from a 5* hotel considering my experiences at other 5* hotels. Rooms and hallways are a little run down and could do with some TLC. The drinks were average to say the least. Customer service was so inconsistent, some days/places you get good service then the next you’re practically invisible in comparison to the white guests that they bend over backwards to serve. My third visit to Jamaica in the past year and this was by far the worst food I’ve had. I never have high expectations of resort food but usually I can count on breakfast to be decent but again, did not quite hit the mark for me. Pointless booking the Hideaway adults only section because most of the restaurants, amenities and all the fun happens over on the Royalton side (with the exception of a beach party on the Hideaway side). The Hideaway pool is small in comparison and the British and Americans are out there reserving the sun beds from the crack of dawn. If you’re not by the pool by 6/7am it’s unlikely you are getting a sun bed for the day. They also play a lot of pop music (for most of the day) and quizzes on the Hideaway side. The Vibes Team really made the difference to my stay and made it enjoyable. If not for them I probably would’ve rated it a 1. They were fun and brought the energy. Overall, just an average ‘luxury’ experience.
Bodde her 4 netter i september 2023
Svar fra Management Team den 12. sep. 2023
Dear Micheala,Thank you for choosing our resort for your recent visit. Our team values your feedback as this information allows us to improve our products and services.Delivering excellent service to all our guests remains our top priority at all times and to read that we delivered less than an incredible vacation throughout your stay is very disheartening. Your concerns were duly noted and shared with the respective manager who will treat your concerns as areas of opportunity for improvement. Our team has implemented new action plans that will give our guests satisfaction and comfort and your feedback is greatly appreciated as we work assiduously to meet and exceed expectations.We sincerely hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last.Regards,

8/10 – Bra

Dana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The view from the room is beautiful
Bodde her 3 netter i august 2023
Svar fra Management Team den 5. sep. 2023
Dear Dana,Thank you for choosing our resort for your recent vacation.It was certainly a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.

2/10 – Forferdelig

Tiffany

Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
The room was not cleaned. The housekeeper insisted she cleaned it however stains were all over the beds. It was nasty!! The mirror had what appeared to be blood. After 4 days we still found no resolution. I will not be back.
Bodde her 3 netter i august 2023
Svar fra Management Team den 31. aug. 2023
Dear Valued Guest,Thank you for choosing our resort for your recent visit. Our team values your feedback as this information allows us to improve our products and services.It is regrettable to learn that we delivered less than an incredible experience throughout your stay. Kindly accept our sincerest apology for any inconsistent service you received during your stay. Our team has developed new approaches that will assist us in providing the excellent service we strive to deliver to our valued guests. It is very disheartening to learn that we did not fulfill that quest during your stay and your concerns will be treated as areas of opportunity for improvement.We hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last.Regards,

4/10 – Dårlig

Jahnay

Reiste med partner, Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our butler Tiana was great but other than that we will not be returning to Negril or a Royalton! The extra cost to stay in the diamond club was not worth it at all!!! There was on AC in our room so we were taking about 3 to 4 showers daily because we were sweating so much and it left you sticky. A lot of the staff was not friendly and many expected tips after every service and if you only gave $3 they would frown up their face. The location is in dire need of a renovation much of the place is falling apart there are visible large cracks and holes in the concrete outside and in the facility. The rooms aren’t cleaned that well upon arrival I cleaned the room with my products brought from home and my clorox wipes were black from the toilet. The food is subpar the only great food is from Jerk Hut. There were roaches in the room. Food service takes about two hours to come to the room. The hotel really needs to pay their staff more money so that they enjoy coming to work and actually upkeep the property. With better pay the workers would really go above and beyond and wouldn’t be mad when you don’t tip big.
Bodde her 3 netter i august 2023
Svar fra Management Team den 31. aug. 2023
Dear Valued Guest,Thank you for choosing our resort for your recent visit. Our team values your feedback as this information allows us to improve our products and services.It is regrettable to learn that we delivered less than an incredible experience throughout your stay. Kindly accept our sincerest apology for any inconsistent service you received during your stay. Our team has developed new approaches that will assist us in providing the excellent service we strive to deliver to our valued guests. It is very disheartening to learn that we did not fulfill that quest during your stay and your concerns will be treated as areas of opportunity for improvement.We hope that you grant us another opportunity to host you again so that we can deliver an experience that will surpass your last.Regards,

10/10 – Utmerket

Ericka

Bodde her 3 netter i august 2023
Svar fra Management Team den 18. sep. 2023
Dear Ericka, Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again.Regards,

10/10 – Utmerket

Krystal K

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Went for our honeymoon and it did not disappoint! Everything was beautiful, and the staff made the stay so pleasant by tending to our every need. We are already planning a trip back.
Bodde her 6 netter i august 2023
Svar fra Management Team den 28. aug. 2023
Dear Krystal,Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again. Regards,

10/10 – Utmerket

Lawrence

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i august 2023
Svar fra Management Team den 21. aug. 2023
Dear Lawrence,Thank you for choosing Hideaway Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,

10/10 – Utmerket

Fatimah

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall experience 10/10
Bodde her 5 netter i juli 2023
Svar fra Management Team den 1. aug. 2023
Dear Fatimah,Thank you for choosing Hideaway Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.

6/10 – Grei

Tina Louise

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
My first impression was not good. There was no elaborate entry into the lobby area for the Hideaway guest like the Royalton side of the resort. The rooms was unkept with chipped and scuffed furniture. One of the sinks in my room was clogged the entire stay and the staff was notified. We had no wash cloths for 4 out of my 6 days. The days we had wash cloths they were stained. There was a jacuzzi style tub in the middle of the room which I did not like and it seems that there was a curtain to close it off from the rest of the room however it was missing but the rods remained. The ice machine room was dirty, the ceiling stained and missing panels also the ice machine was dirty and did not work. I called room service for ice that took over 40 minutes to arrive. The food at the buffet was never hot and it took the staff over 15 minutes to provide soft drinks. The bar staff was friendly and attentive if you sat at the bar but at the beach side not attentive at all. Overall it was very disappointing for the cost of the property.
Bodde her 6 netter i juli 2023
Svar fra Management Team den 11. juli 2023
Dear Tina,Thank you for choosing Hideaway Negril for your recent visit.We appreciate your comments highlighting the friendliness of our bar hosts who contributed positively to your stay. Kindly accept our sincerest apology for any subpar service you received during your stay with us. Your concerns were duly noted and shared with the respective managers who will implement new actions to avoid any future recurrence. It is our sincerest hope that you grant us another opportunity to host you again. Regards,Hideaway NegrilManagement Team.

8/10 – Bra

Sharla

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2023
Svar fra Management Team den 7. juli 2023
Dear Sharla, Thank you for sharing your honest feedback with us.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Brian

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property was beautiful!
Svar fra Management Team den 23. juni 2023
Dear Brian, Thank you for choosing Hideaway Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.

6/10 – Grei

nikita

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
This review is from the perspective of a geriatric millennial =) Overall, a good resort. Let's start with the food: Don't waste your time with the restaurants on site, the buffet is where it's at! Get some muscles and crawfish- so good! The process to get an alcoholic beverage at times was long, be warned. Some of the restaurants had long waits, or something was wrong in the kitchen, so you could wait forever for your food. The Japanese hibachi place- only place you need a reservation for, and you can only make the reservation that same day. The chefs put on a show for sure, singing, celebrating- it was fun however ... it was HOT in there. Between the stoves going and no AC, I had to go back to our room to change. Bring a fan with you or sit outside and have the amazing food but no entertainment. The room- We stayed on the ground floor, we had a swim up pool and a jacuzzi in the room. Our room was close to the trash it seemed because the first day we got there, the room and the entire area smelled of sewage. Be warned. When people are walking past your room, you can hear it as if they were standing next to you. If you are a light sleeper the constant chatter you hear outside can keep you up. We found a roach in our room the last night. Not a cute look. The tub, there was no stopper. The place: BRING BUG SPRAY. A bottle of OFF at the gift store is 22 dollars. Save yourself some $ and just bring it from home where it's not $22! overall- It's just ok
Bodde her 7 netter i juni 2023
Svar fra Management Team den 19. juni 2023
Dear Nikita,Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us. Our team values your feedback as this information allows us to identify our areas of opportunities for improvement. Providing excellent service to our guests is one of our top priorities and your comments were duly noted and shared with the respective manager who will implement the necessary actions for improvement. It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Doug

Bodde her 6 netter i mai 2023
Svar fra Management Team den 6. juni 2023
Dear Doug,Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience. Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Ariel W

Bodde her 5 netter i april 2023
Svar fra Management Team den 29. mai 2023
Dear Ariel,Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.

8/10 – Bra

Marvin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2023
Svar fra Management Team den 28. mars 2023
Dear Marvin, Thank you for choosing Hideaway Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Gabriela

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
My husband and I had a great time. The customer service was top notch. We will definitely go back.
Bodde her 4 netter i mars 2023
Svar fra Management Team den 27. mars 2023
Dear Gabriela, Thank you for choosing Hideaway Negril for your recent vacation. We are thrilled to see that you had such an enjoyable vacation and we hope to see you again in the future. Regards,Hideaway NegrilManagement Team.

2/10 – Forferdelig

Kory

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2023
Svar fra Management Team den 22. mars 2023
Dear Valued Guest,Thank you for choosing our resort for your recent vacation.We hope that you grant us another opportunity to host you again to an experience that will surpass your last. Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Travis

Bodde her 5 netter i februar 2023
Svar fra Management Team den 20. mars 2023
Dear Travis,Thank you for choosing Hideaway Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again.Regards,Hideaway NegrilManagement Team.

10/10 – Utmerket

Jennifer

Bodde her 8 netter i januar 2023
Svar fra Management Team den 7. mars 2023
Dear Valued Guest,Thank you for sharing your feedback and for choosing us for your recent visit.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway NegrilManagement Team.