6/10 – Grei
Verifisert reisende
24. nov. 2015
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Very unorganized!
As a backpacker, I decided to book this hotel mainly for 3 reasons; laundry service, free wifi and airport transfer (as it is close to the airport). The room in itself was a very nice size and the bed was comfortable. I also like the big terrace with the view over the pool area (although the windows were not sound proof and there was a wedding there during the day which made it hard to relax). When I arrived I asked about the laundry service which they told me I had to ask about in the morning. The next morning I asked the staff in the reception and they told me that the hotel didn't offer laundry service at all! They did however contact a laundry service place for me and sent my clothes away but when I got the laundry back later I had to travel to town to take out cash as the price was almost $50 for three bags of laundry and they wouldn't accept card! I also asked the staff about fixing me airport transfer, and they told me to wait in the reception at 10pm. When I arrived, they didn't understand that I had booked transfer through them and I waited for 45 minutes before they understood that someone was suppose to pick me up. They had simply forgotten to book med a taxi. Also, the wifi didn't work at all, except for in the restaurant. Some of the staff was very friendly, some was directly rude. My aircondition also stopped working during the day.
