Eksteriør

Anmeldelser av The Hayes Street Hotel Nashville

3.5 out of 5
The Hayes Street Hotel Nashville
1909 Hayes Street, Nashville, TN

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 466 av totalt 1093 anmeldelser." "
Rangering på 8 − Bra. 309 av totalt 1093 anmeldelser." "
Rangering på 6 − Grei. 173 av totalt 1093 anmeldelser." "
Rangering på 4 − Dårlig. 93 av totalt 1093 anmeldelser." "
Rangering på 2 − Forferdelig. 52 av totalt 1093 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

7,6/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

BRIAN

Reiste med partner
Likte ikke: Personale og service og fasiliteter
We had to go through three rooms before we found one that was decent . The first one had water dripping from the ceiling . I told the girl at the front desk . She said let me find you another one . Not even a sorry about that .
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Leta

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Would have been nice to know that the only parking available was valet for $42.
Bodde her 1 natt i mai 2024
Svar fra Guest Services den 23. mai 2024
Dear Leta, Thank you for your feedback and for mentioning our valet services.Please know that you can inform our front desk of any concerns, and we'll work diligently to address and resolve the issues promptly.

6/10 – Grei

Susan

Reiste med partner
Likte: Personale og service
overpriced and loud, inconvenient area.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 17. mai 2024
Dear Susan, Thank you for being our guest and for taking the time to post your review. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we are sorry if we did not do so during your time with us. Thank you again for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Warm regards,Jasna Vojcic,General Manager

4/10 – Dårlig

Ryan

Reiste med en gruppe
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
I reviewed on yelp as well to summarize do not book a handicap accessible room if youre disabled in any way, its simply not safe enough. Possible black mold, holes in furniture, holes in duvet covers, cookies and trash underneath bed, missing shelves in medicine cabinet, little to no storage in room. Was mad to look nice but only surface level , also wifi didnt work the entire time preventing me from important buisness. 42$ valet is ridiculous, as well as parking around the area 30$ for an entire night . Bar is closed monday and Tuesday so be prepared to walk or drive ay least half a mile if not more if you want a night cap. All the bath fixtures were loose(spouts etc) . To say i was disappointed would be an understatement . Id say this hotel is more like a 2-2.5 star hotel not a 3 star.. the drails are simply not there for me to rate it any higher.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 16. mai 2024
Dear Ryan, Thank you for being our guest and for your detailed feedback. We are truly sorry for the disappointment you had with your assigned room and the frustration this caused. We also apologize for the cleanliness and maintenance issues you had in your room. We will address your concerns with the appropriate departments to ensure proper steps are taken. Again, we are sorry for the issues you had with the internet connectivity in your guestroom, and we will share your comments with the concerned individuals. We also regret your disappointment with our parking charges. This fee is listed on our website and will be addressed appropriately. Your feedback will aid us in making necessary improvements. We understand your frustration and appreciate your patience. We hope you will give us another chance to provide you with the flawless hospitality we are known for. Warm regards,Jasna VojcicGeneral Manager

6/10 – Grei

Kary

Just the overall attitude that came from the Staff
Bodde her 1 natt i mai 2024
Svar fra General Manager den 14. mai 2024
Dear Kary, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Warm regards,Jasna VojcicGeneral Manager

6/10 – Grei

John

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Did not like bed next to air, a foot away from bed, not conducive to good sleep. Bed uncomfortable and pillow flat. Valet was also very time consuming, staff not helpful when valet could not be found. Ended up getting our own car from garage .
Bodde her 1 natt i mai 2024
Svar fra General Manager den 13. mai 2024
Dear John, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you encountered with your room and for the service issues. Providing a comfortable atmosphere and wonderful hospitality are our top priorities, and we regret falling short in this regard. Your comments are invaluable, and we will address them appropriately as we are continuously committed to improvements to our overall guest experience. Your patience and understanding are deeply valued, and we hope to have the opportunity to welcome you back for a much-improved visit.Warm regards,Jasna Vojcic,General Manager

8/10 – Bra

Sebastien og Mont Saint-Hilaire

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Guest Services den 11. mai 2024
Thank you so much for taking the time to leave us a review. We sincerely appreciate your business and your valuable feedback. If there’s anything specific, you’d like to see more of, please don’t hesitate to let us know. Have a great day!

6/10 – Grei

Michelle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The valet fee is exorbitant and they know they can charge it because parking near there is very expensive. We had to wait an hour later than the expected time for check in. Staff was super friendly but it seemed like valet service was understaffed and maybe cleaning staff was as well. I hate to say it but I can’t stand when you have to request housekeeping. Why did that become optional in so many locations. Geez. Tons of roads being torn up in the immediate area so it makes getting a road more complex than it should be. Wasn’t bad but kind of wrecked the ambiance.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 8. mai 2024
Dear Michelle, Thank you for choosing us and for taking the time to evaluate your stay. We are pleased we made a good first impression; however, we are disappointed that we did not meet all of your expectations while you were here. Firstly, we regret the disappointment you had with the valet fee. These fees are competitively priced and listed on our website. Moreover, we apologize for the delay you experienced upon arrival. We will share your comments with the appropriate individuals as we always strive to elevate our service delivery. We hope you will give us another try so we can provide you with a more flawless experience.Warm regards,Jasna Vojcic,General Manager

8/10 – Bra

Antoinette og Clarksville

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Parking was a big disappointment. It cost $45 for parking. This is the only reason that I would not stay here again.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 4. mai 2024
Dear Antoinette, Thank you for choosing to stay with us at Hayes Street Hotel. We are glad to know you had a pleasant stay overall and hope you enjoyed most aspects of your time with us. That said, we regret not meeting all of your expectations with the parking fees and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and hope you will give us another opportunity on your next visit to our city.Warm regards,Jasna VojcicGeneral Manager

4/10 – Dårlig

Rebecca og Lexington

Reiste med familie
Unfriendly staff. Location terrible if you want close to Broadway, construction with road blocks made it difficult to get an Uber, street and construction noise starts up at 7:00 am, continental breakfast had no orange juice, only cereal, oatmeal, and bagels, parking per night charge. Would not stay here again.
Bodde her 3 netter i april 2024
Svar fra General Manager den 3. mai 2024
Dear Rebecca, We are sorry to hear about your disappointing experience during your stay with us. Our priority is to ensure every guest feels welcomed and well taken care of, and it saddens us to learn that we fell short of meeting your expectations. Regarding the problems you encountered, we apologize for any inconvenience caused by the construction in the area and the associated noise disturbances. We understand the importance of a peaceful environment for our guests' comfort and will share your feedback with the appropriate individuals. Additionally, we regret any dissatisfaction with our breakfast offerings and parking fees. We strive to provide a variety of options to cater to different preferences and apologize if we missed the mark in this instance. Your feedback is invaluable to us, and we will use it to improve our services and ensure a more pleasant experience for all our guests. We truly hope for the opportunity to welcome you back in the future.Warm regards,Jasna VojcicGeneral Manager

10/10 – Utmerket

Renee Chenault

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very convenient, clean and affordable
Bodde her 1 natt i april 2024
Svar fra General Manager den 30. apr. 2024
Dear Ms. Chenault, Thank you for the wonderful rating for Hayes Street Hotel! We are delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Warm regards,Jasna Vojcic,General Manager

10/10 – Utmerket

Nicholas

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra Guest Services den 25. apr. 2024
Thank you so much for taking the time to leave us a review. We sincerely appreciate your business and your valuable feedback. If there’s anything specific, you’d like to see more of, please don’t hesitate to let us know. Have a great day!

4/10 – Dårlig

Chad

Reiste med en gruppe
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loud construction across the street starting early in the morning. There were gunshots in the street at 2:30am one night and ambulances. I realize this is out of the hotels control but it left us feeling unsafe and the front desk wouldn’t speak about it and tried to pretend like nothing happened. Breakfast was extremely limited (ie bagels). Rooms were not cleaned once during our stay and we found some gross things in the room upon arrival. Rooms were spacious which was nice but overall it was not a good experience.
Bodde her 3 netter i april 2024
Svar fra Guest Services den 24. apr. 2024
Thank you so much for taking the time to leave us a review. We sincerely appreciate your business and your valuable feedback. We hope to host you again under different conditions. Have a great day !

10/10 – Utmerket

David

Bodde her 3 netter i april 2024
Svar fra General Manager den 8. mai 2024
Dear David, On behalf of our team at Hayes Street Hotel, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to this area.Warm regards,Jasna Vojcic,General Manager

6/10 – Grei

Donna

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The hotel was very noisy due to construction going on outside which started 6.30am. The breakfast was very limited if you can call it breakfast. It was 30minutes walk into downtown which we knew. The daily parking was expensive $42 per day which should of had $15 dollars off per day per room still trying to sort that out with hotel!
Bodde her 2 netter i april 2024
Svar fra General Manager den 18. apr. 2024
Dear Donna, Thank you for your candid feedback. While we are glad you were pleased with our location, we sincerely apologize for the noise disturbance you encountered and the inconvenience it may have caused. We strive to provide our guests with a relaxing time with us, but regret that this was not your experience. Please know that our front desk is always available to make you more comfortable. Furthermore, we are sorry for your disappointment regarding our parking charges. We try to provide competitive pricing for this service, and these fees are transparently displayed on our website, allowing guests to have this information prior to making a reservation. Thank you again; we hope to welcome you back in the future for the tranquil visit you deserve.Warm regards,Jasna VojcicGeneral Manager

6/10 – Grei

Ecem

Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was cute and clean but not once did we have our room cleaned, bed made or fresh towels brought. The area also has a lot of construction going on.
Bodde her 3 netter i april 2024
Svar fra General Manager den 18. apr. 2024
Dear Ecem, Thank you for the feedback. While we are glad you had an overall pleasant stay, we sincerely apologize for the service issues you encountered and the inconvenience it may have caused. We strive to provide our guests with seamless time with us but regret that this was not your experience. We will share your remarks with the appropriate teams. Furthermore, we are sorry for any difficulties you endured due to some external factors. Please know that our front desk is always available to make you more comfortable. Thank you again; we hope to welcome you back in the future for the exceptional hospitality you deserve.Warm regards,Jasna VojcicGeneral Manager

10/10 – Utmerket

Jimmy

Bodde her 1 natt i april 2024
Svar fra General Manager den 7. mai 2024
Dear Jimmy, Thank you for the great rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We enjoy offering something for every traveler with our exceptional service, amenities, and great location. It was our pleasure serving you at Hayes Street Hotel, and we hope to see you again soon. Warm regards,Jasna VojcicGeneral Manager

8/10 – Bra

FRANCISCO og Gaithersburg

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good hotel. Very convenient in the area of Vanderbilt University. Good internet.
Bodde her 2 netter i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Francisco, Thank you for staying at Hayes Street Hotel and for your feedback. We are pleased we met your expectations and that our location was perfect for your plans. We also appreciate you mentioning our efficient internet service- which is a must nowadays. It was a pleasure hosting you, and we look forward to seeing you again soon. Warm regards,Jasna Vojcic,General Manager

4/10 – Dårlig

Jeff

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra General Manager den 17. apr. 2024
Dear Jeff, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm regards,Jasna VojcicGeneral Manager

8/10 – Bra

Kellen

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I requested a 1st floor room. I was given it and comped valet parking for being a healthcare worker. A very clean comfortable affordable respectable place to stay
Bodde her 1 natt i februar 2024
Svar fra General Manager den 15. apr. 2024
Dear Kellen, Thank you so much for sharing your experience with us. We're delighted to hear that we could accommodate your request for a first-floor room and provide complimentary valet parking as a token of appreciation for your essential work in healthcare. Ensuring a clean, comfortable, and affordable stay for our guests is our top priority, and we're thrilled that you found your experience with us to be both pleasant and respectful. We look forward to welcoming you back to Hayes Street Hotel for another memorable stay in the future.Warm regards,Jasna VojcicGeneral Manager

8/10 – Bra

Christina D

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra General Manager den 4. mai 2024
Dear Christina, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hayes Street Hotel. We look forward to welcoming you back on your next visit.Warm regards,Jasna VojcicGeneral Manager

8/10 – Bra

Francesco

Likte: Personale og service
Bodde her 5 netter i april 2024
Svar fra Guest Services den 13. apr. 2024
Thank you so much for taking the time to leave us a review. We sincerely appreciate your business and your valuable feedback. If there’s anything specific, you’d like to see more of, please don’t hesitate to let us know. Have a great day !

10/10 – Utmerket

sandra

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was excellent, including valet. Breakfast better than anticipated given space. No maps available of the area. Longer distance from downtown core than thought. Obviously construction noises from across the street were very noticeable.
Bodde her 1 natt i april 2024
Svar fra General Manager den 17. apr. 2024
Dear Sandra, Thank you for choosing Hayes Street Hotel and for posting a review. We are pleased to know that you had an overall enjoyable stay and that our thoughtful associates and delicious breakfast made for a memorable experience. However, we regret not meeting all of your expectations and sincerely apologize for the noise disturbance you encountered during your visit. Please know that our front desk is always available and happy to make you more comfortable. Thank you again; we hope to welcome you back in the future for the tranquil stay you deserve.Warm regards,Jasna VojcicGeneral Manager

4/10 – Dårlig

Jessica

Reiste med familie
Likte ikke: Personale og service og fasiliteter
Had to wait in line for 30 minutes to get checked in and the front desk worker kept fussing at everyone to stayed spaced out in line even though there was 8 people waiting in front of me, there was only one worker at the front desk. She let a person cut in front of me to check them in first after waiting 30 minutes. They will not let you opt out of valet parking. It was $42 a night which is absurd. I was also not aware that there was a required valet and fee till we got there to check in. There was a lot of construction around the hotel and made it difficult to maneuver around.
Bodde her 1 natt i april 2024
Svar fra Guest Services den 13. apr. 2024
Thank you so much for taking the time to leave us a review. We sincerely appreciate your business and your valuable feedback.

10/10 – Utmerket

Nicholas

Bodde her 2 netter i april 2024
Svar fra General Manager den 1. mai 2024
Dear Nicholas, Thank you for the perfect rating. We are glad you had a wonderful time at Hayes Street Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Warm regards,Jasna VojcicGeneral Manager

8/10 – Bra

Paul og Cranston

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i april 2024
Svar fra General Manager den 10. apr. 2024
Dear Paul, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hayes Street Hotel; we hope to see you again soon. Warm regards,Jasna VojcicGeneral Manager

10/10 – Utmerket

Jose M.

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was extremely polite and fun to be around. Two females working the front desk were great and the valet was engaging and polite as well.
Bodde her 1 natt i april 2024
Svar fra General Manager den 9. apr. 2024
Dear Jose, Thank you very much for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be extremely polite and enjoyable to be around. It is always our goal to provide exceptional service to our guests, and we are delighted that our team members at the front desk and our valet exceeded your expectations with their professionalism. We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Jasna VojcicGeneral Manager

6/10 – Grei

John

Likte: Renhold
Rooms are not bad, a lot of construction going on around the place. Had some weird issue with my room access card, they said it was something to do with Daylight savings time?
Bodde her 2 netter i april 2024
Svar fra General Manager den 9. apr. 2024
Dear John, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our rooms satisfactory despite the ongoing construction in the area. We apologize for any inconvenience you experienced with your room card. We appreciate your patience and understanding. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,Jasna VojcicGeneral Manager

8/10 – Bra

Ryan K

Bodde her 1 natt i april 2024
Svar fra General Manager den 28. apr. 2024
Dear Ryan, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hayes Street Hotel. We look forward to welcoming you back on your next visit!Warm regards,Jasna VojcicGeneral Manager

10/10 – Utmerket

Joseph

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place for the price 👌
Bodde her 2 netter i april 2024
Svar fra General Manager den 8. apr. 2024
Dear Joseph, Thank you for taking the time to share your feedback with us! We're delighted to hear that you found Hayes Street Hotel to be a great value for your money. Providing excellent service and comfortable accommodations at an affordable price is always our top priority, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards,Jasna VojcicGeneral Manager

8/10 – Bra

Teresa

Reiste med partner
Likte: Renhold og personale og service
No frills, affordable place to sleep. A bit dated, but served its’s purpose.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 7. apr. 2024
Dear Teresa, Thank you for sharing your feedback with us. We're glad to hear that our hotel provided you with an affordable and comfortable place to rest. Your additional feedback and satisfaction are important to us, and we hope to have the opportunity to welcome you back in the future.Warm regards,Jasna VojcicGeneral Manager

4/10 – Dårlig

Geoffrey

Bodde her 1 natt i april 2024
Svar fra General Manager den 26. apr. 2024
Dear Geoffrey, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Warm regards,Jasna Vojcic,General Manager

10/10 – Utmerket

Jon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy access to midtown and downtown
Bodde her 1 natt i april 2024
Svar fra General Manager den 4. apr. 2024
Dear Jon, We are delighted to hear that you found Hayes Street Hotel to be conveniently located with easy access to both midtown and downtown areas. Providing our guests with convenient access to key destinations in the city is a priority for us, and we are pleased to know that our efforts have contributed to enhancing your overall experience. We hope to have the pleasure of welcoming you back to our hotel in the near future for another enjoyable stay.Warm regards,Jasna VojcicGeneral Manager

10/10 – Utmerket

SARAH

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very polite and welcoming!
Bodde her 2 netter i mars 2024
Svar fra General Manager den 2. apr. 2024
Dear Sarah, Thank you very much for taking the time to share your feedback with us! We are thrilled to hear that you found our staff to be very polite and welcoming during your stay. Providing exceptional hospitality and making our guests feel valued is at the heart of what we do, and we are delighted that our team made a positive impression on you. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Hayes Street Hotel for another wonderful experience soon!Warm regards,Jasna VojcicGeneral Manager

10/10 – Utmerket

Kaitlin

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff and helpful
Bodde her 1 natt i mars 2024
Svar fra General Manager den 2. apr. 2024
Dear Kaitlin, We are thrilled you had an excellent stay at Hayes Street Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm regards,Jasna VojcicGeneral Manager

10/10 – Utmerket

Miles

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i mars 2024
Svar fra General Manager den 31. mars 2024
Dear Miles, We are thrilled you had an excellent stay at Hayes Street Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Warm regards,Jasna VojcicGeneral Manager

6/10 – Grei

Timothy og Knoxville

Forretningsreisende
Likte: Renhold og personale og service
Hotel was fine honestly. Valet was high. Early morning noise at 6:45am woke me and many others. Hoping to sleep in but that didn’t happen. Decent little hotel near downtown. I wud stay again if I need the construction was done
Bodde her 1 natt i mars 2024
Svar fra General Manager den 30. mars 2024
Dear Timothy, We appreciate your feedback regarding your recent stay at our hotel. While we are pleased to hear that you found the hotel to be satisfactory overall and conveniently located near downtown, we regret any inconvenience caused by the noise disturbance. Please accept our apologies for any disruption to your rest. We understand the importance of a peaceful stay and will strive to address this concern. Your feedback is valuable to us and we hope to have the opportunity to welcome you back once any construction is completed.Warm regards,Jasna VojcicGeneral Manager

8/10 – Bra

Todd

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close enough downtown to get a Lyft or Uber to all the action. Restaurants in the area were good
Bodde her 2 netter i mars 2024
Svar fra General Manager den 28. mars 2024
Dear Todd, Thank you for sharing your feedback on your recent stay at Hayes Street Hotel. We're delighted to hear that you found our location conveniently situated near downtown, allowing easy access to all the vibrant attractions. We're also pleased that you enjoyed the dining options in our surrounding area. We appreciate your patronage and hope to welcome you back for another enjoyable experience soon.Warm regards,Jasna VojcicGeneral Manager

4/10 – Dårlig

Michele

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service
Hotel has an extremely overpriced Valet service ($42!), which is misleadingly described as ‘parking available’ on Expedia. Breakfast was of poor quality and limited choice, and the breakfast staff was rude in answering the simplest questions. If you like to sleep past 7am this is not the hotel for you as roadworks right in front will wake you up at 6.30.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 28. mars 2024
Dear Michele, Thank you for staying with us and for writing a review. We apologize for the inconvenience you experienced during your recent stay at our hotel. We regret the disappointment you had with our valet fee but please know that this is mentioned on our hotel's website. Your feedback regarding the breakfast and the behavior of some of our associates is concerning and does not align with the level of service we strive to provide. This will be shared with our team and necessary actions will be taken so this is not repeated. Your additional feedback is invaluable to us. We hope for the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,Jasna VojcicGeneral Manager

6/10 – Grei

Jeffrey og Maitland

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Issues with check in and apparently overbooked issue. Staff did all they could to help but room was not what I booked Also, and most importantly, at least$100 discrepancy with billing. Hope they fix it as promised at checkout time.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 31. mars 2024
Dear Jeffrey, Thank you for staying with us and for writing a review. We apologize for the inconvenience you experienced during your check-in process and for any confusion regarding the room assignment. Our team strives to provide exceptional service, and we regret that we fell short of your expectations in this regard. We understand the importance of accurate billing and regret the inconvenience caused. This will be forwarded appropriately. We wish you well for your future travels. Warm regards,Jasna VojcicGeneral Manager

8/10 – Bra

Catherine

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel is a good, clean hotel at a good price point. It is slightly dated and could use new pillows and mattresses. But overall solid. The unfortunate part at present is the construction surrounding the property - the machines started up before 6am. Nothing the hotel can do about it, but you might ask before booking about the current construction. As far as valet fees, all the hotels around here charge them.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 27. mars 2024
Dear Catherine, We sincerely appreciate your feedback and are delighted to hear that you found Hayes Street Hotel to be good and clean at a reasonable price. We apologize for any inconvenience caused as we did not meet some of your expectations in your room. Also, we regret that the ongoing construction nearby disrupted your stay. Regarding valet fees, please know that this is mentioned on our hotel's website. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Jasna VojcicGeneral Manager

2/10 – Forferdelig

Craig

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The bed was comfortable, except the A/C was loud and blew right onto the bed. Water was not given- they charged $8/ btl. for the Fiji water on the desk. The 1 bar of soap was tiny, and we never had our room cleaned, on our 3 night stay, even though we requested that. The room was loud- you could hear people coming in until the wee hours of the morning. The pipes were loud, too. It was a lousy experience, especially with what we paid.
Bodde her 3 netter i mars 2024
Svar fra General Manager den 26. mars 2024
Dear Craig, We sincerely apologize for the inconvenience you experienced during your recent stay with us. We regret that the comfort of your sleep was compromised by the issue with the A/C unit and the disruptive noise from outside. It is also disappointing to hear that your room was not cleaned despite your request, and we will address this issue promptly with our housekeeping team to ensure it does not happen again. Please know that your feedback is invaluable to us, and we will take immediate steps to improve upon the areas you have highlighted. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Warm regards,Jasna VojcicGeneral Manager

2/10 – Forferdelig

Erika

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The lobby is cute, the location is nice, and the staff are pleasant. Those are the only nice things I have to say about this hotel. The room was musty. There is no fan in the bathroom. The air conditioner is way too loud. The walls and windows are extremely thin. I can hear EVERYTHING going on outside and in the other rooms (including explicit activities). I can hear every single person who comes to get ice. The walls in the bathroom are filthy! The wall near the desk in the room is dented. The drain in the bathroom sink is rusted. The shower head is not properly attached to the wall. The fitted sheet on one of the beds has a hole in it. There were only two Kleenex in the box. The paint on the bathroom door is peeling. Breakfast is a joke! The room does not have a microwave. I don’t want to go to the front lobby just to warm my food. This has been a terrible three night stay. I will be checking out bright and early in the morning and I will not be returning to this hotel. Again, this review has nothing to do with the staff. They were awesome! For travelers who are not familiar with the area, be aware that there is construction taking place Monday-Friday that keeps everyone in the front rooms awake.
Bodde her 3 netter i mars 2024
Svar fra General Manager den 25. mars 2024
Dear Erika, Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your kind words regarding our lobby ambiance, convenient location, and the friendliness of our staff. However, we regret to learn of the challenges you encountered during your stay. We apologize for any inconvenience caused by maintenance and cleanliness issues with the room. Your feedback is invaluable to us as we continuously strive to improve our guests' experience. We sincerely apologize for falling short of your expectations and appreciate your patience and understanding. Having said that, we thank you for highlighting the positive interactions you had with our staff, and we will ensure to commend them for their excellent service. Thank you again for your feedback, and we hope to have the chance to better serve you in the future.Warm regards,Jasna VojcicGeneral Manager

10/10 – Utmerket

Melinda

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was nice and clean but the staff was extremely friendly and helpful.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 24. mars 2024
Dear Melinda, Thank you for sharing your thoughts on your recent stay. We are delighted to learn that you found our accommodations to be pleasant and immaculate. Moreover, we are thrilled to hear that our associates went above and beyond to provide you with exceptional service during your time with us. It was our pleasure serving you at Hayes Street Hotel, and we hope to see you again soon. Warm regards,Jasna VojcicGeneral Manager

10/10 – Utmerket

Linda

Bodde her 2 netter i mars 2024
Svar fra General Manager den 12. apr. 2024
Dear Linda, Thank you for the high rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hayes Street Hotel. We look forward to your return and wish you all the best with your future travels.Warm regards,Jasna VojcicGeneral Manager

6/10 – Grei

Annette

Reiste med en gruppe
Likte: Renhold og personale og service
BEWARE! Lots of hidden fees. EXpeNsive!!!
Bodde her 2 netter i mars 2024
Svar fra Guest Services den 20. mars 2024
Dear Annette, We greatly appreciate your feedback and hope you enjoyed most aspects of our hotel. However, we apologize for any inconvenience you experienced during check-in with the additional fees. Our front desk team is available to assist you and will be more than happy to review and explain the charges to ensure transparency. Thank you for choosing us, and we look forward to making your time with us even better.

8/10 – Bra

Margaret

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Service was friendly and room was clean.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 20. mars 2024
Dear Margaret, We sincerely appreciate your positive feedback regarding our hotel's service and cleanliness. Providing a friendly atmosphere and maintaining impeccably clean rooms are top priorities for us. We strive to ensure every guest feels welcomed and comfortable during their stay with us. Thank you for choosing to stay with us, and we look forward to welcoming you back to Hayes Street Hotel in the future.Warm regards,Jasna VojcicGeneral Manager

6/10 – Grei

Russell

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra General Manager den 20. mars 2024
Dear Russell, Thank you for sharing your rating with us. We are disappointed that you did not enjoy the exceptional experience we are known for providing. We hope you will give us another opportunity to gain your trust in the future.Warm regards,Jasna VojcicGeneral Manager

10/10 – Utmerket

Heather

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very helpful and polite
Bodde her 1 natt i mars 2024
Svar fra General Manager den 18. mars 2024
Dear Heather, Thank you for the fantastic review and for taking the time to recognize our dedication to exceptional hospitality. We are delighted the service we provided far exceeded your expectations, and we appreciate you sharing this experience with other travelers. We hope to welcome you back soon for another outstanding stay at Hayes Street Hotel.Warm regards,Jasna Vojcic,General Manager

6/10 – Grei

Mason

Bodde her 1 natt i mars 2024
Svar fra General Manager den 18. mars 2024
Dear Mason, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Warm regards,Jasna Vojcic,General Manager