Eksteriør

Anmeldelser av Hyatt Place Nashville Brentwood

3 out of 5
Hyatt Place Nashville Brentwood
202 Summit View Dr, Brentwood, TN

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 508 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 263 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 113 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 72 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 45 av totalt 1001 anmeldelser." "

8,4/10

Renhold

8,8/10

Personale og service

7,8/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Robert

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 26. mai 2024
Robert,Thank you for choosing to stay at Hyatt Place Nashville Brentwood. We're glad to see your positive rating and appreciate your support. We're looking forward to welcoming you back on your next visit to Nashville!Best regards,Hyatt Place Nashville Brentwood Team

2/10 – Forferdelig

George

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The property was awful
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 20. mai 2024
George, thank you for sharing your thoughts. It is disappointing that the property did not meet your expectations. Your feedback is important and will be reviewed by our team for future improvements.

8/10 – Bra

William

Reiste med partner, Forretningsreisende
Likte: Personale og service
not what the pictures looked like
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 21. mai 2024
William, thank you for your feedback about the pictures. Hyatt Place Nashville Brentwood always aims to provide a consistent experience for our guests. We appreciate your input and will review your comments with our team. We're delighted you chose to stay with us and hope to welcome you back soon.

6/10 – Grei

Robert

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We were only there one night. The bathroom was the smallest we have ever seen. The $8 per night parking fee is ridiculous.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 16. mai 2024
Robert, thank you for choosing to stay with us for your brief visit. We're sorry the bathroom size did not meet your expectations and that you were unhappy with the parking fee. Your feedback is appreciated and will help us improve.

10/10 – Utmerket

Patricia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were very impressed!! We had originally booked our stay with Comfort Suites but when we arrived close to midnight after a 9 hour drive with children we noticed their AC was not working properly or at all. The elevator and phone system was broken, the room they offered was on the third floor. I am a senior with heart issues, arthritis, prosthetic hip and lower leg ankle. So we scrambled to find somewhere to stay last minute. The Hyatt Place was very professional, kind, welcoming and provided us with a lovely 6th floor room, great view, great a/c and phone system that works just fine. The breakfast is extraordinary. Now, wherever I go I will look for a Hyatt Place first. Such a truly fabulous experience !! Thank you!!
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 13. mai 2024
Patricia, the Hyatt Place Nashville Brentwood was delighted to welcome you and your family following the unexpected challenge you faced. We're glad our team members delivered in their promise of professionalism and comfort, ensuring you had a pleasant stay. Your praise for our breakfast selection and well-functioning amenities brings joy to us. We look forward to being your first choice when you travel, delivering many more fabulous experiences. Thank you for your glowing feedback!

10/10 – Utmerket

Martine og Saint Bernard

Reiste med partner
Very nice clean room. Bathroom was a tight squeeze. Breakfast was good All in all a nice stay
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 13. mai 2024
Martine, it's wonderful to hear you enjoyed your stay at Hyatt Place Nashville Brentwood and appreciated our clean rooms and tasty breakfast. We acknowledge that bathrooms may seem compact, and we're always working towards improvements. We're thrilled you had a nice stay, and look forward to welcoming you back in the future.

10/10 – Utmerket

yeon

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice location and view. Breakfast was fresh, tasty and awesome.
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 12. mai 2024
Yeon, it's wonderful to know that you appreciated the location and panorama that Hyatt Place Nashville Brentwood has to offer. We're thrilled you found our breakfast to be delightful and satisfying. Your positive comments are what we aim for every day. We'd love to welcome you back on your next trip to Nashville.

10/10 – Utmerket

Jessica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 12. mai 2024
Jessica, thank you for your high rating of Hyatt Place Nashville Brentwood. We're thrilled to hear your stay met your expectations and look forward to welcoming you back on your next trip to Nashville.

6/10 – Grei

Jeff

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Old smelly carpet
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 11. mai 2024
Jeff, we're sorry to hear about your experience with the odor in your room. We ensure to maintain high standards of cleanliness, and it's disappointing to know we fell short in this respect. We will certainly address this matter with utmost seriousness, as we constantly strive to improve our guest experience.

10/10 – Utmerket

Sani

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Highly recommend!
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 11. mai 2024
Sani, it's fantastic to hear that you would highly recommend Hyatt Place Nashville Brentwood. We greatly appreciate your positive sentiment and hope to serve you again on your next visit to Nashville.

8/10 – Bra

Lora

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
What we did not like was no hot water in our room one morning, where we took cold showers/baths. It was remedied later. Also, we didn't like being told that there was an $8/day fee for parking in the parking lot.
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 10. mai 2024
Lora, it's unfortunate to hear about the issue with hot water and the misunderstanding regarding our parking fees at Hyatt Place Nashville Brentwood. We are glad to know the problem with the water was resolved promptly and would like to provide further clarification on our parking policy. We are committed to delivering a seamless experience to all our guests and hope to welcome you back for a significantly improved stay in the future.

10/10 – Utmerket

Thomas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 11. mai 2024
Thomas, thank you for choosing Hyatt Place Nashville Brentwood. We are thrilled to hear that you had a wonderful experience with us. We truly value your feedback and we look forward to welcoming you back in the near future.

10/10 – Utmerket

Brittany og West Warwick

Reiste med familie og små barn, Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We checked in at 9:30 pm after driving 12 hours. Staff was friendly, gave a local 24 hour pizza place recommendation, it was ok but definitely not worth the money. We were so tired we just ate it regardless. The rooms were huge !! Beds comfy and air blew cold. Breakfast was basic nothing special. We didn’t end up eating it.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 10. mai 2024
Brittany, it's wonderful to hear that you found our team members at Hyatt Place Nashville Brentwood to be friendly and accommodating. We're pleased that you appreciated the sizeable rooms, comfortable beds, and optimal air conditioning. We take note of your comment on our breakfast service, and we are constantly trying to improve these offerings. Thank you for choosing to stay with us during your visit, and we hope to welcome you back soon.

8/10 – Bra

Lisa

Likte: Renhold og personale og service
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 10. mai 2024
Lisa, thank you for staying at Hyatt Place Nashville Brentwood and taking the time to rate us. We are pleased to note your satisfaction and look forward to welcoming you back on your next visit. Warm regards.

6/10 – Grei

KIMBERLY og AMHERSTBURG

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 10. mai 2024
Kimberly, your feedback with the rating is appreciated, even in its brevity. Please consider sharing more about your experience so continual improvements can be made. We hope to see you again. Thanks for choosing to stay with us.

10/10 – Utmerket

Angela

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Kevin checked us in and he was very polite and professional. He explained the policy in detail and really made us feel welcomed.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 9. mai 2024
Angela, it's heartening to hear that you were welcomed warmly by Kevin upon arrival. Your kind comments about his professionalism and attentiveness will certainly be passed along. We're thrilled the check-in experience at Hyatt Place Nashville Brentwood was memorable for you. Thank you for taking the time to share your positive experience, and we can't wait to welcome you back.

10/10 – Utmerket

brandon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a very nice stay. Me and my wife had a great time.
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 8. mai 2024
Brandon, it's wonderful to hear that you and your wife enjoyed your time at Hyatt Place Nashville Brentwood. We appreciate your lovely feedback and look forward to your next visit.

8/10 – Bra

Linda

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful area.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 8. mai 2024
Linda, it's fantastic to hear you admired the location of Hyatt Place Nashville Brentwood. We are surrounded by beauty and it's always pleasing when our guests appreciate that. We hope you'll consider us next time you're in the area!

10/10 – Utmerket

Lori

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to restaurants
Bodde her 1 natt i april 2024
Svar fra Customer Service den 7. mai 2024
Lori, it's wonderful to know that you appreciated Hyatt Place Nashville Brentwood's convenient location near numerous eating establishments. We hope that during your next visit, you will have additional time to explore other facilities and offerings. Thank you for choosing us, and we look forward to welcoming you back.

10/10 – Utmerket

Wally

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Felt very welcomed when checking in.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 8. mai 2024
Wally, it's delightful to hear that you had such a welcome experience at Hyatt Place Nashville Brentwood. Your comfort upon arrival is a top priority for our team members. We're glad we could set the right tone for your stay. We look forward to seeing you again soon.

10/10 – Utmerket

Lori

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Having never stayed at a Hyatt Place before, this was outstanding. Well maintained property, staff were friendly, accommodating to give advice on places to see around the area and dining suggestions. Rooms were very nice, quiet, clean and comfortable. Definitely will stay here again
Bodde her 1 natt i april 2024
Svar fra Customer Service den 6. mai 2024
Lori, it's great to hear your first experience at Hyatt Place Nashville Brentwood exceeded your expectations. Our team members take pride in maintaining a welcoming environment and offering valuable local insights. We're delighted the tranquility and cleanliness of our rooms added to your comfort. Your positive feedback is much appreciated, and we're excited to welcome you back in the future.

8/10 – Bra

Sierra

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
The shampoo and bathroom soaps were empty and I did not like the charge for parking.
Bodde her 4 netter i april 2024
Svar fra Customer Service den 6. mai 2024
Sierra, we appreciate your feedback. It's regrettable to hear about the inconvenience you faced concerning the toiletries and parking charges. Be assured, your comments have been noted and will be reviewed seriously to enhance every guest's stay at the Hyatt Place Nashville Brentwood. Thank you for bringing these matters to our attention.

10/10 – Utmerket

Erica

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property is very conveniently located. It was clean and the staff was very helpful. I was very pleased with how spacious and clean the room was. I will definitely be back.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 6. mai 2024
Erica, it's wonderful to hear that your stay at Hyatt Place Nashville Brentwood met your expectations in terms of cleanliness and room size. We're pleased to know our well-located hotel and excellent team members added convenience to your stay. We're eagerly awaiting your next visit. Safe travels until then!

2/10 – Forferdelig

Grayson

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 6. mai 2024
We appreciate the feedback, Grayson.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 – Utmerket

Juanita Coel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean and quiet with great breakfast.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 4. mai 2024
Juanita, thank you for your glowing review of the Hyatt Place Nashville Brentwood. We're so glad you found the property to be well-maintained and tranquil, and that our breakfast selection was to your liking. Your satisfaction is important to us, and we're thrilled to know we exceeded your expectations. We look forward to welcoming you back during your next visit to Nashville.

10/10 – Utmerket

Randall

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Close to stores and a good place to stay to get to Nashville without staying in the business of Nashville.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 3. mai 2024
Randall, it's great to hear you appreciated the convenient location of Hyatt Place Nashville Brentwood with its close proximity to stores and easy access to Nashville's vibrant heart without the rush. We're thrilled it added to the enjoyment of your stay. Thank you for choosing us and we hope to welcome you back in the near future.

8/10 – Bra

Robert

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay while saving $$ from downtown hotels.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 30. apr. 2024
Robert, we're delighted to hear that you found Hyatt Place Nashville Brentwood to be a great place to stay and a cost-effective alternative to downtown options. We take great pride in offering exceptional services without compromising on affordability and we're glad this aspect resonated with you. We hope to welcome you back in the future.

10/10 – Utmerket

zully

Bodde her 1 natt i april 2024
Svar fra Customer Service den 20. mai 2024
Zully, thank you for the fantastic rating! The team at Hyatt Place Nashville Brentwood is thrilled you had an excellent stay. We look forward to welcoming you back soon!

2/10 – Forferdelig

Edwina

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
was surprised by a $8.74 charge on my card after prepaying for the room before check-in
Bodde her 1 natt i april 2024
Svar fra Customer Service den 29. apr. 2024
Edwina, it's disheartening to learn about surprise charges appearing on your card. While payment-related matters can sometimes be complex, we always aim for transparency. We encourage you to connect with our finance department for a detailed breakdown and resolution. We hope this experience doesn't diminish your overall perception of our services and wish to accommodate you better in the future.

10/10 – Utmerket

Sean

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 28. apr. 2024
Thank you for taking the time to leave this wonderful rating, Sean! We hope to see you again soon at Hyatt Place Nashville Brentwood so we can share yet another amazing experience!

10/10 – Utmerket

Mário Luna

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quartos limpos e bom café da manhã
Bodde her 1 natt i april 2024
Svar fra Customer Service den 26. apr. 2024
Mário, ficamos muito felizes em receber seu feedback positivo sobre o Hyatt Place Nashville Brentwood. Os membros da nossa equipe se esforçam para garantir um ambiente limpo e um delicioso café da manhã para nossos valiosos hóspedes. Aguardamos sua próxima estadia conosco.

8/10 – Bra

M&K

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 27. apr. 2024
M&K, thank you for taking the time to rate your stay at Hyatt Place Nashville Brentwood. It's encouraging to know you had a satisfying experience. Your feedback is important to us and we do hope to have the opportunity to host you again in the future.

8/10 – Bra

Lucy

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed the complimentary Breakfast. Many options, staff cleaned and replenished food often. Front desk staff were very friendly.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 25. apr. 2024
Lucy, thank you for sharing your experiences at Hyatt Place Nashville Brentwood. We're pleased to hear you enjoyed our comprehensive breakfast and frequent replenishment. Your kind words about our front desk team members are appreciated. They always strive to provide friendly and outstanding service to our guests. We look forward to welcoming you back to our hotel in the near future.

10/10 – Utmerket

Brian

Bodde her 1 natt i april 2024
Svar fra Customer Service den 13. mai 2024
Brian, it's fantastic to hear you had an excellent experience at Hyatt Place Nashville Brentwood. We sincerely appreciate your perfect rating and are glad we were able to exceed your expectations. We can't wait to welcome you back on your next visit to Nashville.

10/10 – Utmerket

karen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, the sheets smell clean and the mattress was so comfy!! You get more than what you pay for! Breakfast was good too!
Bodde her 1 natt i april 2024
Svar fra Customer Service den 18. apr. 2024
Karen, thank you for sharing your excellent experience at Hyatt Place Nashville Brentwood. It's fantastic to know that you cherished our immaculately clean surroundings, comfortable mattresses, and satisfying breakfast. We aim to provide exceptional value and are glad we exceeded expectations. Do visit us again for another wonderful stay!

4/10 – Dårlig

Joscelyn

Bodde her 2 netter i januar 2024
Svar fra Customer Service den 8. mai 2024
Joscelyn, we are sorry to hear that your stay didn't meet expectations. Your satisfaction is important to us and we appreciate your feedback as it helps us aim for continuous improvement. We hope you will give us another opportunity to serve you in the future.

4/10 – Dårlig

Joscelyn

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold
This was our second time at this property and unfortunately, our room was not cleaned properly this time. When pulling out the bed from the couch we found a used condom wrapper. We also found an eye lash on the sink counter. The staff was nice and brought us new sheets, but we weren't offered a new room. We were so disappointed. Also, the number sign to our room was broken. We most likely won't be staying here because of this. But the staff was friendly and the breakfast was good.
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 18. apr. 2024
Joscelyn, it's regrettable to hear about your last stay. It seems like the cleanliness of your room and an issue with the room features were sources of discomfort. Our priority is normally to provide a pristine and welcoming environment. We appreciate your patience with our team members who tried to correct the situation by offering clean sheets. It's good to hear that their friendliness and the quality of our breakfast were positive aspects. Feedback like yours helps us improve and we hope to get the chance to provide a better experience in the future.

8/10 – Bra

Nagananda

Bodde her 2 netter i april 2024
Svar fra Customer Service den 6. mai 2024
Thank you for the great rating!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hyatt Place Nashville Brentwood. We'd like to share an even better experience with you soon.

10/10 – Utmerket

joe

Bodde her 1 natt i april 2024

4/10 – Dårlig

Caitlyn

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 16. apr. 2024
Caitlyn, we noticed you left a rating for us without any detailed feedback. We deeply regret if any aspect of your experience at our hotel didn't meet expectations. Providing a high standard of service is our goal and knowing where we can improve is essential. We invite you to share more about your stay, allowing us to address your concerns. We look forward to hearing from you soon.

8/10 – Bra

Lauree

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk was super friendly!
Bodde her 1 natt i april 2024
Svar fra Customer Service den 14. apr. 2024
Thank you for the 4-star rating, Lauree!We are delighted to see that you had a wonderful time at Hyatt Place Nashville Brentwood. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 – Bra

Seaford

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Didn't appreciate the $8 parking fee. Made no sense. It was a parking space outside... Why charge?
Bodde her 1 natt i april 2024
Svar fra Customer Service den 13. apr. 2024
Seaford, we're glad to see you had a generally positive experience at Hyatt Place Nashville Brentwood. Your feedback regarding the parking fees is noted and appreciated. The cost associated helps maintain the parking facilities ensuring they are clean and safe. We appreciate your understanding and hope to welcome you back in the future.

8/10 – Bra

H.

Nice stay for a decent price.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 14. apr. 2024
H, it's wonderful to hear you appreciated your experience at Hyatt Place Nashville Brentwood! We're delighted you found us to be a good value. Do consider us for your future travels to Nashville.

4/10 – Dårlig

Mark

Reiste med partner, Forretningsreisende
This is an older hotel. Carpets are old and stained. We had to pay to park in a nearly empty parking lot.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 12. apr. 2024
Mark, we regret to hear that certain aspects of your stay did not meet your expectations. We continually aim to refurbish our facilities to deliver a comfortable experience and the car park charges are set to ensure top maintenance of the area. Your commentary has been noted for further consideration as we work to improve our guests' satisfaction.

10/10 – Utmerket

Clair

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property exceeded expectations. The staff fabulous. Kelli at front desk treated us like family. Ok better than family, smiles, help anything she was great
Bodde her 3 netter i april 2024
Svar fra Customer Service den 11. apr. 2024
Clair, it sounds like your experience at Hyatt Place Nashville Brentwood was truly exceptional! It's wonderful to hear Kelli at the front desk went above and beyond to treat you like family - or even better. We strive to deliver this level of service to all guests and it's delightful to know your stay reflected this. We're looking forward to welcoming you back next time you're in Nashville.

6/10 – Grei

Avinash

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
very old and rusty rooms, breakfast was a mess, not a single item was even labelled and people couldn't figure out what the items were (ex- waffle batter, apple juice filled in a clear jug, etc). They were running out of coffee at 9am but breakfast ends at 10. Had to get coffee elsewhere
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 11. apr. 2024
Avinash, thank you for taking the time to share your recent experience. It's unfortunate to hear that you found our accommodations less than satisfying, and had some issues navigating the breakfast offerings. Normally, our culinary team is diligent about restocking, especially during key service hours such as breakfast. Your candid feedback helps us pinpoint areas where we can improve. We hope for another opportunity to serve you again in better conditions.

4/10 – Dårlig

Vilen

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Pros: Pretty clean for the price. Cons: Old, old, old... No microwave!!! in the room. WTH? Literally NO ANY table or place to put my laptop!!! I came in a work trip and i couldn't use productively my laptop (had to hold it on my knees). And the room is for 2 people. WTH? No chairs in the room!!! WTH? Everything is very minimalistic. I stayed in Hyatt before (other places) and they looked much newer and more equipped compared to this one. A $60 room in a regular hotel is more equipped than the one i got.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 10. apr. 2024
Vilen, we appreciate your feedback and regret to hear that our accommodations did not meet your expectations. A lack of modern amenities can certainly impact your stay, particularly on a work trip. We understand the importance of having conveniences like a microwave or a functional workspace in the room. Our apologies if you found the minimalistic approach in these rooms less than suitable for your needs. Please rest assured that we take your concerns seriously and will evaluate them for future improvements. Thank you for giving us the opportunity to improve and for considering us for your lodgings in the past. We hope to have the chance to deliver a more satisfactory experience on your next visit.

10/10 – Utmerket

Catherine

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I absolutely loved every single thing about the stay! All of the staff was amazing!!
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 7. apr. 2024
Catherine, thank you for sharing your delightful experience at the Hyatt Place Nashville Brentwood. We're pleased to hear how much you appreciated every aspect of your stay. It's wonderful to hear your positive comments about our amazing team members. We're excited to welcome you back in the future.

2/10 – Forferdelig

Christina

Forretningsreisende
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
When we booked on expedia it showed free parking but when we got to hotel they charged $8 a day -ridiculous to charge parking at your own facility. the place was dirty stains on sheet crumbs around sink clearly not a white glove approval. i have photos I can send your way being part of the hyatt chain this definitely is not what we expected- this place needs inspected and i will not refer anyone to this hotel chain
Bodde her 2 netter i april 2024
Svar fra Customer Service den 8. apr. 2024
Christina, we regret hearing about your experience, notably in regard to parking fees and the cleanliness of your room. All the points you've raised regard areas we strive to excel in, so your feedback is crucial. We'd appreciate it if you could share any photos you have through the appropriate channels, as it helps us identify areas for improvement. Your expectations being part of our chain are ones we aim to meet, and we'd like to assure you that your feedback will be taken seriously. We hope to have the opportunity to better serve you in the future.

10/10 – Utmerket

Emily

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s a very nice hotel with a modern, updated and clean feel. They also have a great breakfast spread. My family and I were only there for one night and didn’t get experience everything, but I’d happily stay there again.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 7. apr. 2024
Emily, it's wonderful to hear that you and your family enjoyed your short stay at Hyatt Place Nashville Brentwood. We're pleased that you appreciated our clean, modern updates, as well as our extensive breakfast offerings. Your eagerness to return is the highest compliment we could receive. Looking forward to your next visit, as there's so much more to experience at our hotel.