Gårdsplass

Anmeldelser av Holiday Inn Express Nashville Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Nashville Airport, an IHG Hotel
1111 Airport Center Dr, Nashville, TN

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 445 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 242 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 143 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 93 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 78 av totalt 1001 anmeldelser." "

8,0/10

Renhold

8,2/10

Personale og service

7,8/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Jessica

Reiste med partner
Likte: Renhold og fasiliteter
Friendly, clean, comfortable rooms
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Grecia Izamar

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Un servicio muy completo !
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Kris

Reiste med partner
Likte: Renhold og personale og service
Room is older but clean. It was great for an overnight
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Lisa

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
1. Having a room phone that worked. 2. Having a TV that worked. 3. Not having to call the front desk from my cell phone over and over and the person would just pick up the receiver and hang up. To the point I had to walk to the front desk because I called FIFTEEN times and was hung up on over and over. When I went to the desk in person to ask why this was happening I was told it was because the person was the only one at the desk. Still doesn't explain why they answered and hung up each time. 4. Had to be moved to a different room because there was no maintenance person available. When I went to the new room and went out on the balcony I could not get back in. Fortunately, I had my cell phone and the front desk person decided to answer my call. When he came up to the room he could not get the door open from the inside.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Elaine og ephrata

Reiste med familie
Likte: Fasiliteter
The shuttle service was fantastic. I truly appreciate a hotel with 24 hour shuttle service.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Mary

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean friendly
Bodde her 1 natt i mai 2024

8/10 – Bra

Stacy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Amy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

6/10 – Grei

Stephen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Firstly, the hotel is in good condition, rooms are of a high standard. I didn't have any issues with the hotel itself. Unfortunately, that's not the whole experience. I picked this hotel because I had used it before, and it had the "free" (which really just means "included") shuttle service to and from BNA airport. The pickup never happened. I tried to get through to the shuttle service by phone, it kept ringing out to a message that "the mailbox is full and cannot accept any more messages". I tried to talk to reception at the hotel and was just told that "the shuttle is on its way back to the airport now". After the best part of an hour of waiting, and having no information reassuring me that I would ever get picked up, we just got a cab at a cost to me of $25. I emailed a hotel assistant manager (from the address on a card available at the front desk) to report this and I did receive an apology, some explanation about a malfunctioning phone (not sure I believe that, but it really doesn't matter anyway) and an offer to credit the $25 with equivalent IHG points. However, two weeks after I supplied my IHG member number, I have not received either the points, or any further response. So I presume I am being ghosted at this point. Anyone can have issues with a service, or make mistakes, it's how you fix them that matters. This hotel promised to make this right, but then didn't follow through. As such, I can't recommend this hotel, if you need to use the shuttle service.

6/10 – Grei

Silvia

Reiste med partner, Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
The pool was green, and my card key kept going out of service. I had to have it checked 4 times or more.
Bodde her 4 netter i april 2024

8/10 – Bra

Tiquencia og Baton Rouge

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay
Bodde her 1 natt i april 2024

10/10 – Utmerket

Cecilia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The coffee maker did not work
Bodde her 3 netter i april 2024

10/10 – Utmerket

Ramaiyer

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Quite close to airport and property has a shuttle. So super convenient
Bodde her 1 natt i april 2024

6/10 – Grei

Karri

Bodde her 1 natt i april 2024

8/10 – Bra

Lakisha

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Like the comfort & quietness, but breakfast didn't have a lot of options & no waffle maker.
Bodde her 1 natt i mars 2024

8/10 – Bra

Jackie

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Stayed here to utilize shuttle to airport but were not told one bag per person if shuttle is booked solid so shuttle wasn’t reliable because couldn’t confirm if booked or not
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Jennifer

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to airport, clean, friendly staff, great shuttle service
Bodde her 3 netter i mars 2024

10/10 – Utmerket

Wade

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Shuttle service is always timely.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Carolyn

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It is comfortable and pleasant and not too expensive.
Bodde her 1 natt i mars 2024

8/10 – Bra

Jacqueline

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Parking & shuttle to airport
Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Malika

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Cathy

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Close to airport. Great shuttle service
Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Jerry

Likte ikke: Renhold og personale og service
staff wanted more money
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Janet

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Holiday Inn, a family middle class hotel, has never charged me to park my car in the parking lot. Understandable for those that park and fly.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Jackie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Natalye

Forretningsreisende
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
When i arrived the girl on shift had no key cards for the room and said that the general manager wouldn’t supply keys and didn’t know where the key was to the supply closet was and it was just awful will never go there again. Imagine traveling to check in and be told they dont know what to do. POOR MANAGEMENT
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Kevin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Elaine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

8/10 – Bra

CARMELA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i desember 2023

10/10 – Utmerket

Patera

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Daniel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Water pressure was great in shower. Bes was comfy. Checkin was quick
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Christine og Little Rock

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good area and place
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Joseph og Sacramento

Bodde her 1 natt i mars 2024

10/10 – Utmerket

Christopher

Forretningsreisende
Great place to stay
Bodde her 3 netter i februar 2024
Svar fra Miguel Carrasquillo den 4. mars 2024
Thank you for your kind words and feedback. We look forward to serving you in the near future.Miguel CarrasquilloGeneral Manager

10/10 – Utmerket

PAUL

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a good stay, room was a little unclean, but for the most part a good experience
Bodde her 3 netter i februar 2024
Svar fra Celimar Figueroa den 5. mars 2024
Dear Paul,We very much appreciate your comments regarding your stay at the Holiday Inn Express.I will be sure to share your feedback with our team, especially the housekeeping manager who always enjoys hearing from our guests. I am sorry to hear, that we did not met the following criteria. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 – Utmerket

Hiroshi

Bodde her 1 natt i februar 2024

10/10 – Utmerket

Robert

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Holiday Inn Express BNA
Nice clean Hotel with good shuttle service and very good morning breakfast included.I recommend this hotel
Bodde her 1 natt i februar 2024
Svar fra Celimar Figueroa den 5. mars 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

2/10 – Forferdelig

Thomas

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
The sheet was not changed and the breakfast was very nasty there was a dental floss stick on the bed
Bodde her 2 netter i februar 2024
Svar fra Celimar Figueroa den 5. mars 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again!

6/10 – Grei

Marc

Likte: Renhold
Likte ikke: Personale og service
My wife got in late and got a few food items about 10:30. They said they would chatge them to the room ,all good . They called at 12 woke her up and told her she needed to come down and sign for them.
Bodde her 1 natt i februar 2024
Svar fra Celimar Figueroa den 5. mars 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again!

4/10 – Dårlig

Russell

Likte ikke: Overnattingsstedets bygg og tilstand
I could not adjust the temperature in my room. The air conditioning was running and I could not turn it off. There was something wrong with the keypad. I told the lady at the front desk and she said the would send someone to check it out. They never showed up. It got so cold in my room I eventually had to leave and sleep in my car. I wish I had went to a different hotel
Bodde her 1 natt i februar 2024
Svar fra Celimar Figueroa den 5. mars 2024
Thank you for taking the time to write a review. We appreciate your comments and regret to hear that you were disappointed with the value of our service. We aim to provide all of our guests with a high-quality experience, and we hope to see you again in the near future.

10/10 – Utmerket

Alvin

Forretningsreisende
Feel like hone
Even though I only stayed one night, the hotel staff was so friendly. As soon as I walked in I felt like I was at home.
Bodde her 1 natt i februar 2024
Svar fra Celimar Figueroa den 5. mars 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

10/10 – Utmerket

Connie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is friendly and makes you feel welcome.
Bodde her 1 natt i februar 2024
Svar fra Celimar Figueroa den 5. mars 2024
Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!

6/10 – Grei

Susan

Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Our room was never cleaned or new towels given the entire stay even after reporting it the first day. Our keys did not work. From the first time we always had to return to the front desk to have them reset. The subsequent days same thing. We did have a great shuttle driver.
Svar fra Celimar Figueroa den 5. mars 2024
Thank you for taking the time to share your feedback. We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations. We hope you give us another chance soon, so we can share a more positive experience.

6/10 – Grei

Michael

Reiste med familie
Likte: Renhold
Not my favoeite place to stay. Shower water oressure really low.
Bodde her 2 netter i februar 2024
Svar fra Celimar Figueroa den 5. mars 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 – Utmerket

burton

Bodde her 1 natt i februar 2024

10/10 – Utmerket

BETSY og PORTER

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Every one was awesome
Bodde her 1 natt i februar 2024
Svar fra Celimar Figueroa den 5. mars 2024
Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!

8/10 – Bra

Michael

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A very nice stay
Bodde her 1 natt i februar 2024
Svar fra Celimar Figueroa den 5. mars 2024
Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!

10/10 – Utmerket

Debbie

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Celimar Figueroa den 5. mars 2024
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

10/10 – Utmerket

Staci

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed one night. Check in was a breeze, room is nice and clean, and property is well kept.
Bodde her 1 natt i februar 2024
Svar fra Celimar Figueroa den 5. mars 2024
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.

10/10 – Utmerket

Deanta

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean and comfortable bed
Bodde her 1 natt i februar 2024
Svar fra Celimar Figueroa den 5. mars 2024
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.