Hey HeidyThis Duane the manager at Days Inn. I informed you on the day that i seen that you had a Dog that we are not a pet friendly hotel, also it's on the Days Inn sign inside the lobby. When we spoke I informed you that there would be a 200.00 dollar pet fee and you said it was ok. That's the reason that you reservation exceeded more than it originally was.

Hey Kaye this Duane the manager at Days Inn. I apologize if the incidental hold was an inconvenience.It's standard policy. It's on the booking site that you booked through. It has nothing to do with age. We value all of our guest here at Days Inn. The incidental hold is in place to protect the hotel from guest damaging and other things that may cause repairs to the rooms which also makes the next guest behind that person stay not have a pleasant stay. We strive to protect the guest as well as the property as well bring new amenities to the property. The hold is completely refundable as long as the room is left how it was when a guest checked in. Again i apologize for any inconvenience this may have caused. You have a great day.

Hey Joseph I apologize that you didn't enjoy you stay with us at Days Inn. Thank you for sharing with us what went wrong during your stay so that we can take the corrective actions so that this don't happen again. The problems has been addressed and we hope that you will give us another chance to serve you.

Hey Shrey I'm glad that us at Days Inn was able to make your trip to Nashville that much more pleasant. We look forward to seeing you again and remember you are always welcome to stay with us at Days Inn.

Hey BeatriceThis is Duane the manager from Days Inn from reading your review it was not here that you arrived to. We don't have any boarded up windows. Sounds like you went to the wrong place.

Hi Chan,You didn't stay at this hotel Chan. I love when guest leave reviews to help us know where we need to improve but when a person make up a post just because they fill like it and didn't stay with us. Please channel your anger towards the correct hotel.

Hey JillThis is Duane the manager at Days Inn. The only reason the room you were assign to had a regular key not because the hotel isn't safe its a safe place your right in the middle of 2 main police precincts also the property has 12 closed circuit cameras that is views 24/7. you enter the room and was in there for about 20 minutes and then came and ask for a new top blanket and it was provided for you. I do room checks everyday and that bed was clean. I don't know what happen while you and your guest were in the room. I do value all of the guest that's choose to stay with use. if the bed wasn't we due to you when y'all checked in I don't think you would've came to get a new blanket you would've just left.

Hey Hilda im glad your stay was great and I apologize for the Wifi signal. We will take the proper steps to correct the strength with the company. We value all of our guest and again Thank you for staying with us.

Thank You for response but after checking the system you didn't stay with us.

Thank you for taking the time to speak with me about your concerns and as I promised you if you come through Nashville I will make sure the agreement we made will be accommodated.

This Duane the manager at Days Inn. I went and looked back at your reservation and it showed me you were a No Show. We do honor online reservation and you were not charged double. I tried calling you personally myself a couple times and left you a message to see exactly what happen but I didn't get an answer no a call back. If you will please call me back on the number that I left on your voicemail.

Im sorry your trip didn't go as planned and im glad I reached out to you to see what happened and why you left the type of review you left and to know that you ere rating your trip overall and that the review wasn't for us because you never made it to our hotel to stay. I will follow up with Expedia to get it removed due to the fact this rating was for a part of your trip that didn't have anything todo with us.