Alle anmeldelser som vises er basert på ekte gjesteopplevelser. Kun reisende som har bestilt et opphold med oss, kan sende inn en anmeldelse. Vi verifiserer anmeldelser i henhold til retningslinjene våre og publiserer alle anmeldelser, både positive og negative.Mer informasjonÅpnes i et nytt vindu
Rangering på 10 − Utmerket. 419 av totalt 535 anmeldelser." "
10 – Utmerket
419
Rangering på 8 − Bra. 69 av totalt 535 anmeldelser." "
8 – Bra
69
Rangering på 6 − Grei. 25 av totalt 535 anmeldelser." "
6 – Grei
25
Rangering på 4 − Dårlig. 10 av totalt 535 anmeldelser." "
4 – Dårlig
10
Rangering på 2 − Forferdelig. 12 av totalt 535 anmeldelser." "
2 – Forferdelig
12
9,6/10
Renhold
9,6/10
Personale og service
8,8/10
Fasiliteter
9,4/10
Overnattingsstedets bygg og tilstand
8,8/10
Miljøvennlige løsninger
Anmeldelser
10/10 – Utmerket
Kari og nn
8. juli 2015
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra hotell
Veldig bra hotell med super service. Rolig og god atmosfære.
Kari
10/10 – Utmerket
Paola
Reiste med familie og små barn
17. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loooooobed the pool area with the slides and lazy river. The staff was greeeeeat. Ill definitely be back.
Paola
Bodde her 2 netter i mai 2024
Svar fra General Manager den 18. mai 2024
Dear Paola, It was a pleasure having you at The Ritz-Carlton Naples, Tiburón. We appreciate you mentioning how much you enjoyed our refreshing pool area and The Reservoir waterpark which features a winding river, water slides, and private cabanas. Thank you also for your kind remarks about our exceptional Ladies and Gentlemen. We are excited about your next visit.Jenny Piccione,General Manager
10/10 – Utmerket
Hamid
26. mars 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful facility, nice staff
Hamid
Bodde her 2 netter i mars 2024
Svar fra General Manager den 28. mars 2024
Dear Hamid, Thank you for taking the time to share that your stay at The Ritz-Carlton Naples, Tiburón was perfect in every way. We appreciate you mentioning how much you enjoyed our devoted service. We appreciate being a part of your memorable visit, and we look forward to accommodating you again.Jenny Piccione,General Manager
8/10 – Bra
Wendy
9. mars 2024
Wendy
Bodde her 2 netter i mars 2024
Svar fra General Manager den 11. mars 2024
Dear Wendy, All of us at The Ritz-Carlton Naples, Tiburón, appreciate your kind rating. We are glad you had an enjoyable experience and would love to see you again soon.Jenny Piccione,General Manager
6/10 – Grei
Tim
24. jan. 2024
Likte: Personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Great bed, tired room
Great bed sheets and pillows, tired room, ripped curtain, no view, for $1,100 per night not great. But very comfy bed which is a huge deal for us.
Tim
Bodde her 2 netter i januar 2024
Svar fra General Manager den 25. jan. 2024
Dear Tim, Thank you for taking the time to share about your stay. We are pleased to know you had a good night's sleep, but we are disappointed that we could not exceed your expectations. We regret you felt we could not merit the rate you paid. It is always a pleasure to receive praise from our guests; however, we are also grateful to learn from detailed comments where we can improve our guest experience. We hope you will allow us another occasion to welcome you on a future visit.Jenny Piccione,General Manager
10/10 – Utmerket
Trish
2. jan. 2024
Trish
Bodde her 2 netter i desember 2023
Svar fra General Manager den 22. jan. 2024
Dear Trish, Thank you for the perfect rating. We are glad you had a wonderful time at The Ritz-Carlton Naples, Tiburón. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Jenny Piccione,General Manager
10/10 – Utmerket
Gemma
Reiste med familie
18. des. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel! Clean, comfortable. Great service!
Gemma
Bodde her 3 netter i desember 2023
Svar fra General Manager den 19. des. 2023
Dear Gemma, Thank you for this generous review. A clean and welcoming environment is essential for a great guest experience, and we are thrilled that our efforts were noticed during your stay. Our Ladies and Gentlemen are dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. We are excited to have the chance to impress you once again during your next visit to The Ritz-Carlton Naples, Tiburón.Jenny Piccione General Manager
10/10 – Utmerket
Rachael
Reiste med en gruppe
5. des. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Golfers paradise. There is also a shuttle available to go to the other property where you have access to all of their amenities as well. Wonderful stay!
Rachael
Bodde her 3 netter i desember 2023
Svar fra General Manager den 6. des. 2023
Dear Rachael, Thank you for sharing your experience at The Ritz-Carlton Naples, Tiburón. We are pleased to learn that you enjoyed a wonderful stay with us, especially the exceptional amenities we offer. Our Ladies and Gentlemen are grateful for your comments, and we look forward to hosting you again soon.Jenny Piccione,General Manager
10/10 – Utmerket
MariaVictoria
19. nov. 2023
MariaVictoria
Bodde her 2 netter i november 2023
Svar fra General Manager den 21. nov. 2023
Dear Maria, Thank you for choosing The Ritz-Carlton Naples, Tiburón, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jenny Piccione General Manager
10/10 – Utmerket
Laura
22. okt. 2023
Laura
Bodde her 1 natt i oktober 2023
Svar fra General Manager den 11. nov. 2023
Dear Laura, Thank you for being our guest at The Ritz-Carlton Naples, Tiburón. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Jenny Piccione General Manager
6/10 – Grei
Gilbert
20. okt. 2023
Gilbert
Bodde her 3 netter i oktober 2023
Svar fra General Manager den 22. okt. 2023
Dear Gilbert, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Jenny Piccione General Manager
10/10 – Utmerket
David
Reiste med partner, Reiste med familie, Reiste med en gruppe
17. sep. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Outstanding service and pool area
Breakfast was consistently great
David
Bodde her 3 netter i september 2023
Svar fra General Manager den 18. sep. 2023
Dear David, Thank you for choosing The Ritz-Carlton Naples, Tiburón, and for writing such a gracious review. We are pleased that our inspired service exceeded your expectations and that you particularly enjoyed the enriching breakfast experience. It was a pleasure hosting your visit, and we look forward to your return.Jenny Piccione General Manager
10/10 – Utmerket
Matthew
2. sep. 2023
Matthew
Bodde her 3 netter i august 2023
Svar fra General Manager den 4. sep. 2023
Dear Matthew, Thank you for choosing The Ritz-Carlton Naples, Tiburón, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jenny Piccione General Manager
2/10 – Forferdelig
Pawanjit
9. aug. 2023
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pawanjit
Bodde her 1 natt i august 2023
Svar fra Reservation Department den 10. aug. 2023
Thank you for your feedback. We sincerely apologize for any issues you may have received during your stay with us. We do hope you visit us again and enjoy your stay.
10/10 – Utmerket
Thomas
30. juli 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Hotel
Amazing Resort, everything was perfect! Service from everyone was terrific.The food was great, didn’t have to leave for other dining options.
Thomas
Bodde her 1 natt i juli 2023
Svar fra General Manager den 31. juli 2023
Dear Thomas, On behalf of all the Ladies and Gentlemen at The Ritz-Carlton Naples, Tiburón, we thank you for your kind remarks. Your genuine care and comfort is our highest mission, so we are delighted that we delivered in our service commitment to you, and that you were able to take advantage of our refined dining experience. We look forward to your next visit.Jenny Piccione General Manager
10/10 – Utmerket
Sherrian
Reiste med familie
22. juli 2023
Sherrian
Bodde her 5 netter i juli 2023
Svar fra General Manager den 25. juli 2023
Dear Sherrian, Thank you for your gracious rating. On behalf of all of us at The Ritz-Carlton Naples, Tiburón, we would like to invite you for another outstanding visit.Jenny Piccione,General Manager
6/10 – Grei
Roger og Miami Beach
Reiste med familie
13. juli 2023
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Dod not like much
Roger
Bodde her 1 natt i juli 2023
Svar fra General Manager den 13. juli 2023
Dear Roger, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Jenny Piccione General Manager
6/10 – Grei
mark
8. juli 2023
mark
Bodde her 1 natt i juli 2023
Svar fra General Manager den 10. juli 2023
Dear Mark, Thank you for sharing your experience at The Ritz-Carlton Naples, Tiburón. We are pleased to learn that you enjoyed our location, service, and accommodations. Our Ladies and Gentlemen are grateful for your comments, and we look forward to hosting you again soon.Jenny PiccioneGeneral Manager
8/10 – Bra
anna og Bradenton
Reiste med familie
21. juni 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful hotel, pricey for the area, not a lot of food options
anna
Bodde her 2 netter i juni 2023
Svar fra General Manager den 21. juni 2023
Dear Anna, Thank you for reviewing your stay with us at The Ritz-Carlton Naples, Tiburón. We are happy to know you loved our beautiful property and that overall you had a pleasant time while you were here. However, we regret not meeting some of your expectations. We are continually striving to improve our services, and we are grateful for the feedback that helps us learn and grow. We appreciate your business and look forward to seeing you again soon.Jenny Piccione, General Manager
8/10 – Bra
Carlos
11. juni 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice
Carlos
Bodde her 1 natt i juni 2023
Svar fra Reservation Department den 12. juni 2023
We appreciate your feedback. Thank-you..
10/10 – Utmerket
Jennifer
7. mai 2023
Jennifer
Bodde her 1 natt i mai 2023
Svar fra General Manager den 9. mai 2023
Dear Jennifer, Thank you for the perfect rating. We are glad you had a wonderful time at The Ritz-Carlton Naples, Tiburón. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Jenny Piccione,General Manager
10/10 – Utmerket
Verifisert reisende
30. apr. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing
Everyone so helpful, nice, beautiful
Verifisert reisende
Bodde her 1 natt i april 2023
Svar fra General Manager den 1. mai 2023
Dear Guest, Thank you for sharing your experience. It is gratifying to know that you thoroughly enjoyed your stay at The Ritz-Carlton Naples, Tiburón. We strive to provide each guest with an exceptional, personalized experience through our inspired service. Thank you for your comments, and we hope to have the pleasure of welcoming you again soon.Jenny Piccione,General Manager
4/10 – Dårlig
PURNAMA og philadelphia
27. mars 2023
Food was disappointing, quality is very low. I expected high end food and dinning experience
PURNAMA
Bodde her 2 netter i mars 2023
Svar fra General Manager den 29. mars 2023
Dear Purnama, Thank you for choosing us and taking the time to leave a review. We are disappointed to know we did not meet your expectations at our hotel restaurant. We work hard to provide quality, fresh food, and we will certainly follow up with the appropriate individuals to address your concerns. We hope you will give us another opportunity to regain your trust the next time you are in the area.Jenny Piccione,General Manager
6/10 – Grei
Carina
Reiste med partner
13. mars 2023
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Great staff but there was loud construction at certain times of the day.
Carina
Bodde her 2 netter i mars 2023
Svar fra General Manager den 13. mars 2023
Dear Carina, Thank you for taking the time to share about your stay. It is always a pleasure to receive praise from our guests; however, we are also grateful to learn from comments like yours to improve our guest experience. We apologize for not exceeding all of your expectations, and we hope you will give us another occasion to welcome you back for a seamless stay on a future visit.Jenny Piccione,General Manager
4/10 – Dårlig
Mark
Forretningsreisende
12. mars 2023
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
This hotel is not a 5 star hotel.Food is no good.pool is small
Mark
Bodde her 3 netter i mars 2023
Svar fra General Manager den 12. mars 2023
Dear Mark, Thank you for taking the time to evaluate our hotel. We are genuinely sorry for your disappointment with our food and the pool, and that your stay was not the exceptional experience you deserve. We always want our guests to leave feeling enriched and restored, and we will use your comments to elevate our guest experience. We hope you will consider giving us another occasion to provide you with the quality and seamless stay you deserve every time you choose our hotel.Jenny Piccione,General Manager
2/10 – Forferdelig
Lordis
Reiste med partner
8. mars 2023
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was really disappointed about the room being so noisy and the view . We had water drop sound in the bathroom the whole time.
Lordis
Bodde her 2 netter i mars 2023
Svar fra General Manager den 9. mars 2023
Dear Lordis, Thank you for taking the time to share your comments. Our guest’s genuine care and comfort is our highest priority, and we are disappointed to know about the inconveniences you experienced in your room. We will address these concerns with the appropriate individuals, and we hope you will revisit so we can show you our passion for delivering meaningful and inspiring experiences.Jenny Piccione,General Manager
10/10 – Utmerket
Edward
25. feb. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Edward
Bodde her 3 netter i februar 2023
Svar fra General Manager den 18. mars 2023
Dear Edward, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to The Ritz-Carlton Naples, Tiburón.Jenny Piccione,General Manager
8/10 – Bra
Kimberly
3. jan. 2023
Likte: Personale og service
Kimberly
Bodde her 5 netter i desember 2022
Svar fra General Manager den 5. jan. 2023
Dear Kimberly, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to The Ritz-Carlton Naples, Tiburón.Jenny Piccione,General Manager
10/10 – Utmerket
laura
Reiste med partner, Reiste med familie, Reiste med en gruppe
24. des. 2022
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The breakfast buffet was perfect every morning. Staff went above and beyond every opportunity possible!
laura
Bodde her 2 netter i desember 2022
Svar fra General Manager den 25. des. 2022
Dear Laura, Thank you for sharing that your stay at The Ritz-Carlton Naples, Tiburón was perfect in every way. We appreciate you mentioning how much you enjoyed our breakfast offerings. Our Ladies and Gentlemen devote themselves to delivering a superior experience for each of our guests, and it will be an honor to pass along your compliments. We look forward to welcoming you again on your next visit to the area. Merry Christmas and A Happy New Year.Jenny Piccione, General Manager
10/10 – Utmerket
Sharon
18. des. 2022
Sharon
Bodde her 1 natt i desember 2022
Svar fra General Manager den 20. des. 2022
Dear Sharon, Thank you for rating your stay at The Ritz-Carlton Naples, Tiburón. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Jenny Piccione,General Manager
10/10 – Utmerket
Ron
Reiste med partner
17. des. 2022
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We understood that you were bombarded with guests etc due to the main house is under repairs..
As always we love and enjoy the Ritz Golf resort.
Ron
Svar fra General Manager den 18. des. 2022
Dear Ron, Thank you for your loyalty and kind feedback about The Ritz-Carlton Naples, Tiburón. We love receiving comments like yours, as our goal is to ensure a seamless experience for every guest. It was a pleasure having you, and we look forward to hosting you again soon. Jenny Piccione,General Manager
10/10 – Utmerket
Elizabeth
12. des. 2022
Elizabeth
Bodde her 1 natt i desember 2022
Svar fra General Manager den 14. des. 2022
Dear Elizabeth, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Ritz-Carlton Naples, Tiburón, and we look forward to welcoming you back soon.Jenny Piccione,General Manager
10/10 – Utmerket
Maurice
Reiste med familie
25. okt. 2022
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were super!!
Maurice
Bodde her 3 netter i oktober 2022
Svar fra Reservation Department den 25. okt. 2022
Thank you for staying with us. We appreciate your feed back!
10/10 – Utmerket
Isabel
13. okt. 2022
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Isabel
Bodde her 3 netter i oktober 2022
Svar fra General Manager den 12. jan. 2023
Dear Isabel, All of us at The Ritz-Carlton Naples, Tiburón, appreciate your excellent rating. We are glad you had an enjoyable experience and would love to see you again soon.Jenny Piccione.General Manager
2/10 – Forferdelig
REGAN
6. okt. 2022
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
because of the order to evacuate my resident of Ft Myers because of the hurricane Ian that directly hit us.
I attempted to ck in one day earlier and was told that there was no power, no food because restaurant closed, no AC in the room's due to the hurricane Ian that hit Ft Myers the Ritz would not have power for an indefinite period. I then fled on the afternoon of the hurricnae to the east coast of fl talked with front desk mgr. at the Ritz who indicated that there would be no charge for this reservation
REGAN
Bodde her 1 natt i september 2022
Svar fra General Manager den 10. okt. 2022
Dear Regan, We appreciate you sharing this feedback. If you have any queries or concerns, please reach out to me. Thank you for your time. Safe Travels!Jenny Piccione,General Manager
2/10 – Forferdelig
Alessandro
Reiste med familie
2. okt. 2022
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
No back up generator with hurricane coming!!!
Alessandro
Bodde her 1 natt i september 2022
Svar fra General Manager den 5. okt. 2022
Dear Alessandro, Thank you for your review. We are sorry for any inconvenience you may have endured while you were here. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. Thank you once again for your time; you have our assurance that we will share your concerns appropriately.Jenny Piccione, General Manager
2/10 – Forferdelig
Charles
30. sep. 2022
Charles
Bodde her 1 natt i september 2022
Svar fra General Manager den 2. okt. 2022
Dear Charles, We are disappointed to learn that we did not meet your expectations. Please accept our apologies if we did not provide you with the stay you deserve. We hope you will consider a return visit so we can show you the hospitality for which we are known.Jenny Piccione,General Manager
8/10 – Bra
Anne
Reiste med partner, Forretningsreisende
22. sep. 2022
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good experience.
Anne
Bodde her 2 netter i september 2022
Svar fra General Manager den 23. sep. 2022
Dear Anne, On behalf of our Ladies and Gentlemen at The Ritz-Carlton Golf Resort, Naples, thank you for your kind remarks. The genuine care and comfort of our guests is our highest mission, and we are delighted this was your experience. We look forward to accommodating you again on your next visit to our vibrant city.Jenny Piccione,General Manager
10/10 – Utmerket
Lourdes
Reiste med partner
9. sep. 2022
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed the gym and bar / eating area around the pool. It was safe, clean, quiet and had great parking. Staff was helpful and friendly.
Lourdes
Bodde her 3 netter i september 2022
Svar fra General Manager den 10. sep. 2022
Dear Lourdes, Thank you for sharing your experience at The Ritz-Carlton Golf Resort, Naples. We are pleased to learn that you enjoyed our exceptional amenities, inspiring surroundings, tailored service, and great bar. Our Ladies and Gentlemen are grateful for your comments, and we look forward to hosting you again soon.Jenny Piccione,General Manager
10/10 – Utmerket
Michael
23. aug. 2022
Michael
Bodde her 4 netter i august 2022
Svar fra General Manager den 25. aug. 2022
Dear Michael, Thank you for the perfect rating! The genuine care and comfort of our guests is our highest mission, and we are delighted to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Ritz-Carlton Golf Resort, Naples, and we look forward to welcoming you back soon.Jenny Piccione,General Manager
10/10 – Utmerket
Elio
15. aug. 2022
Elio
Bodde her 2 netter i august 2022
Svar fra General Manager den 15. nov. 2022
Dear Elio, On behalf of the Ladies and Gentlemen of The Ritz-Carlton Golf Resort, Naples, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. We look forward to having you visit again.Jenny Piccione,General Manager
6/10 – Grei
Mihalis
7. aug. 2022
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Mihalis
Bodde her 3 netter i august 2022
Svar fra General Manager den 6. nov. 2022
Dear Mihalis, We hope that overall you enjoyed your visit, and we would love to have another opportunity to welcome you back for a flawless experience.Jenny Piccione,General Manager
10/10 – Utmerket
Yanaisa
Reiste med familie og små barn
6. juli 2022
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall excellent!
Yanaisa
Bodde her 2 netter i juli 2022
Svar fra General Manager den 7. juli 2022
Dear Yanaisa, thank you for choosing The Ritz-Carlton Golf Resort, Naples. We are pleased that we could be a part of your memorable visit to our beautiful area. On behalf of all of us, we thank you for taking the time to leave a review, and we look forward to seeing you again soon.
Jenny Piccione,
General Manager
10/10 – Utmerket
Jasmine
23. juni 2022
Jasmine
Bodde her 3 netter i mai 2021
Svar fra General Manager den 24. sep. 2022
Dear Jasmine, We are pleased your experience was an enriching one, and we want to thank you for your excellent rating. All of us at The Ritz-Carlton Golf Resort, Naples, look forward to your next visit.Jenny Piccione,General Manager
4/10 – Dårlig
Michael
Reiste med partner
30. mai 2022
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I specifically reserved and paid for a resort view room and got a room one the first floor that looks at valet parking through thick shrubs. There was a cheaper option for an obstructed view but I paid the extra for a resort view.
Michael
Bodde her 1 natt i mai 2022
Svar fra General Manager den 11. juni 2022
Dear Michael, thank you for taking the time to evaluate our hotel. We are genuinely sorry your stay was not the exceptional visit you deserve. We always want our guests to leave feeling enriched and restored, and we apologize for being unable to accommodate your room request. We truly regret that you were disappointed with the room and views. We are continually striving to improve our guest experience, and we are grateful for your valuable feedback. We hope you will consider giving us another occasion to provide you with the hospitality and accommodations you deserve every time you choose our hotel.
Jenny Piccione,
General Manager
10/10 – Utmerket
Brook
Reiste med familie
14. mai 2022
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing
Brook
Bodde her 2 netter i mai 2022
Svar fra General Manager den 15. mai 2022
Dear Brook, thank you for choosing The Ritz-Carlton Golf Resort, Naples, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
Jenny Piccione,
General Manager
10/10 – Utmerket
BRIAN W og Bellingham
Reiste med familie
14. mai 2022
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very accommodating and attentive. Your wait staff for breakfast were superb, particularly Shannon.
BRIAN W
Bodde her 3 netter i mai 2022
Svar fra General Manager den 15. mai 2022
Dear BRIAN, thank you for being our guest and for sharing your experience. It is a pleasure to know that you thoroughly enjoyed your stay at The Ritz-Carlton Golf Resort, Naples. We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we appreciate you acknowledging our Ladies and Gentlemen, especially Shannon. Thank you once more for your comments, and we hope to have the pleasure of welcoming you again soon.
Jenny Piccione,
General Manager
4/10 – Dårlig
Rachel
2. mai 2022
Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not Ritz Carlton standards!
Super disappointed with our stay overall. The customer service both in person and via the phone ahead of our trip was terrible. The hotel is dated and in desperate need of an overall update and maintenance but instead they are doing construction to add a new section, which was unsightly and noisy. Our massage therapists arrived 10 min late and did not extend our service so it was cut short. Won't be returning.
Rachel
Bodde her 2 netter i april 2022
Svar fra General Manager den 3. mai 2022
Dear Rachel, thank you for taking the time to share your comments regarding your stay. We are disappointed that we did not meet your expectations and missed several significant opportunities to show you our devotion to inspired experiences; we hope you will accept our apologies. These matters are not the hospitality for which we are known, and we hope you will allow us another opportunity to show you our commitment to providing a seamless visit with service excellence. Thank you once more for choosing us, and we wish you all the best with your travels.
Jenny Piccione,
General Manager
10/10 – Utmerket
P R
1. mars 2022
P R
Bodde her 1 natt i februar 2022
Svar fra General Manager den 3. mars 2022
Dear P R, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The Ritz-Carlton Golf Resort, Naples, and we look forward to welcoming you back soon.
Jenny Piccione,
General Manager
10/10 – Utmerket
Jonathan
Reiste med partner, Reiste med familie
20. jan. 2022
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Jonathan
Bodde her 5 netter i januar 2022
Svar fra General Manager den 21. jan. 2022
Dear Jonathan, thank you for choosing The Ritz-Carlton Golf Resort, Naples, and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.
Jenny Piccione,
General Manager