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Anmeldelser av Duomo Hermes Relais

Duomo Hermes Relais
305 Via Duomo, Naples

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 73 av totalt 115 anmeldelser." "
Rangering på 8 − Bra. 28 av totalt 115 anmeldelser." "
Rangering på 6 − Grei. 7 av totalt 115 anmeldelser." "
Rangering på 4 − Dårlig. 5 av totalt 115 anmeldelser." "
Rangering på 2 − Forferdelig. 2 av totalt 115 anmeldelser." "

9,2/10

Renhold

9,2/10

Personale og service

8,8/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

9,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Saki

Bodde her 2 netter i april 2024

10/10 – Utmerket

Jean-Francois

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nous avons eu une chambre sur cour,calme,bien dormis.surpris par le calme.ca fait du bien.Indications pour entrer dans le logement ont été claires ,la personne nous accueillant a été facilement joignable et réactive.bien situé ,vers le centre et en même temps éloigné du bruit du centre.Je recommande.
Bodde her 4 netter i mars 2024

10/10 – Utmerket

s

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
perfect
Bodde her 3 netter i mars 2024

10/10 – Utmerket

?

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A staff is very helpful, kind. The room is perfect,stylish.
Bodde her 1 natt i september 2023

10/10 – Utmerket

Gisella

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
La mejor experiencia
Excelente experiencia, muy buena atención! Los mejores anfitriones Lola y su hermano desde el primer minuto ayudándonos a resolver dudas! Realmente se pasaron, muy recomendado! Buena ubicación para moverse a todos los lugares interesantes de la ciudad.
Bodde her 2 netter i mai 2023

10/10 – Utmerket

Kyu

4/10 – Dårlig

Annika

Likte: Fasiliteter
Likte ikke: Personale og service
Zimmer groß und einfach, aber kein Personal vor Ort, kein Zimmerservice, kein Frühstück. Lage sehr zentral, gleich bei der Metro und nettes Frühstückscafé gegenüber. Trotz Aufzug nicht barrierefrei.
Bodde her 2 netter i oktober 2022

6/10 – Grei

Rod

Likte ikke: Personale og service
Was difficult to get to taxi took us to another Hermes and we were then stranded. Another taxi ride later we arrived not identification of premises closed gate. Finally got in and into our room which was tiny but ok except for shower which sprayed all over and flooded floor. Left our bags in room for a few hours but couldn’t get back in until 2pm to pick them up. A lot of this was probably our fault for not checking more thoroughly but it certainly wasn’t easy all round and not a highlight of our trip
Bodde her 1 natt i oktober 2022

10/10 – Utmerket

Karen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Naples
We were pleased with our accommodation. Close to the historic city, tube & train station and cafes.
Bodde her 6 netter i september 2022

10/10 – Utmerket

Laurie

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Emplacement parfait ,très propre ,je suis assez exigeante car nous avons l habitude des hôtels ⭐️,vraiment pas déçu .L accueil a été très chaleureux.
Bodde her 3 netter i mai 2022

10/10 – Utmerket

Ane

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had a wonderful experience at the Hotel. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my friends.
Bodde her 4 netter i april 2022

8/10 – Bra

ERIC

Reiste med familie
Likte: Renhold og personale og service
Très bien situé
Bodde her 5 netter i oktober 2021

8/10 – Bra

Sarah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2021

8/10 – Bra

Jean jacques

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Tres bon sejour
Tres bien accueillis à notre arrivee et bien conseillés sur les alentours.. Le studio etait tres bien situé près du Duomo et tres pratique
Bodde her 3 netter i februar 2020

6/10 – Grei

Verifisert reisende

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
- Location is great - Security is great - Front staff are not mindful of their volumes so, noises come into the room of videos playing etc. - Room is studio size so, quite small
Bodde her 3 netter i januar 2020

8/10 – Bra

Gustavo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Instalaciones 10. Cuesta encontrarlo.
Algo complicado encontrarlo, incluso al taxista le costó encontrarlo. El check in fue un caos. Pese haber confirmado antes de ir la reserva por email, al llegar intentaron cobrarnos más. Finalmente solo nos cobraron lo que debían, las tasas. Las instalaciones están fenomenal y el personal de mantenimiento un 10.
Bodde her 4 netter i november 2019

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Etablissement dans un ancien palazzio, grande chambre, très bonne literie, calme ! la situation est idéale, proche de tous les quartiers à visiter et tout à pied !! Merci a Simone pour son accueil et ses petites attentions.
Bodde her 3 netter i oktober 2019

6/10 – Grei

Christina

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2019

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Le personnel de la réception et son excellent travail.
Bodde her 3 netter i oktober 2019

4/10 – Dårlig

Verifisert reisende

Bodde her 2 netter i oktober 2019

10/10 – Utmerket

Roland

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent séjour dans une ville inoubliable, Naples la sublime captivante...Location très bien située, proche du port, du centre historique néanmoins très calme et confortable. Excellente literie mini-bar produits d hygiène et boissons de courtoisie ( seul bémol : non renouvelée).
Bodde her 5 netter i september 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i september 2019

6/10 – Grei

Jean

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Too Many Supplemental Fees - Stay at a Hotel
We arrived at 9:15 PM from Praino with my girlfriend and two of my friends and had a one night booking here to make it to an early Naples flight the next day. When I booked this reservation, I had confirmed for 3 people and the unit booked was a 2 bedroom, 2 bathroom as the 4th in our group was not sure of her departure time. Upon arrival, we were told that since we are now 4 people that we would be charged an extra 25 Euros, however this was not stated or provided as notice anywhere. In fact the room specifically allowed for a maximum of more than 4 (there were 2 cots in a 3rd room). The rooms were clean (despite my finding a bug in my room), but there was also a notice that use of any dishes or dishwashing would be another 25 euro charge so we didn't use the kitchen at all. Don't forget the cleaning charge as well 25-50 euros. So what seems to be a reasonably priced stay turned out to be less so. I'd recommend this place for a family or group of friends, but with the final price for one night, you're better off booking a nice hotel without all the add-ons. The reception lady was helpful in booking a taxi for us to the airport however.
Bodde her 1 natt i september 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i august 2019

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
très bien situé pour visiter Naples, personnel charmant et efficace. couchage excellent.
Bodde her 6 netter i august 2019

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy buena ubicación, bonita habitación, personal muy amable.
Bodde her 1 natt i august 2019

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buena ubicación, buena atención del personal, muy limpio y ordenado
Bodde her 1 natt i august 2019
Svar fra Staff Hermes Inn Apartments Napoli den 27. aug. 2019
Le agradecemos mucho por Su comentario de viaje. Su opiniòn es muy importante para nosotros. Un saludo cordial.

8/10 – Bra

sabah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Posizione ottima, staff super gentile e disponibile
Bodde her 3 netter i august 2019

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I liked that it was quiet. Did not like that the AC broke, and the shower had no curtain- causing water to go everywhere in the washroom.
Bodde her 3 netter i juli 2019

10/10 – Utmerket

Francis

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Excellent apartment in convenient location. Can be a little difficult liaising with reception.
Bodde her 2 netter i juli 2019

2/10 – Forferdelig

Tai

Likte ikke: Renhold, personale og service og romkomfort
Service is very bad. Expect to be yelled
Except for Simone, service is horrendous. We came at 9pm to check in. When we got in, one of our sheets was dirty (with literal dirt and dark stains). We asked them to change sheets and we had a very very hard time arguing over a change of clean sheets. They wanted us to put a towel over it until cleaning day comes which was in 2 days and we just got there!!!! Upon checkout, the office was closed and no one was there to check us out. So we left and came back and when we came back we were accused of breaking furniture that was already broken. They wanted me to pay but there was no way I was going to pay because we didn’t break it. It made me hate The people of Naples. They don’t deserve that reputation but I would only recommend this place to people I hate. The location was fairly good. Closest metro was about 8 minutes walk. Via duomo is right where the apartment is that wasn’t so bad. Only Simone was excellent and when something needed to be asked, we called or texted him.
Bodde her 4 netter i juni 2019
Svar fra vito den 28. juni 2019
As you said, and as you can read on other reviewers, Hermes inn apartments Naples is in a great location, our staff is friendly and available for any request. We really don't understand why your opinion is so severe. When checking in the apartment was in order and clean, you probably left your luggage on the bed, maybe you didn't notice and you said the blanket was dirty. In any case, we have promptly changed the blanket. Our housekeeping manager, during his control work, I discovered that by breaking house rules and common sense, you used mattress nets as a coat hanger, you improperly opened a sofa bed and damaged it and moved several things from their own place Clearly, she asked you not to use the items in the room carelessly and without authorization and to pay for the damage caused. The most serious thing about your review is your hateful words about Naples, you should be ashamed and we prefer not to comment on racism. we suggest a more civil behavior when you travel and do not use words like "hate" for dirty sheets or to avoid paying damages.

10/10 – Utmerket

TAKAYUKI

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic!
Very kind people, Good location - close to the historical center, and Renovated rooms (including new air-condition). The difficulty might be arriving at the late time when no one is on duty, so it’s important to communicate with staff beforehand about your arrival time. But, kind staff sent you e-mails for the confirmation, so it would not be a big issue. Even though it would be located in a convenient place, the access from the airport would be not very good (though this can be said for other hotels), so I suggest to use taxi to get there. If you pre-order the taxi to the hotel (round trip from airport to the hotel and from the hotel to the airport), it would be EUR50 according to the website. If you take a taxi by negotiating with the driver in person, it would be a painstaking. As the staff in hotel is very trustable and kind, I strongly recommend to communicate with them about the access in advance. The price would be relatively cheap and the room is very clean, so I strongly recommend to stay here.
Bodde her 2 netter i juni 2019
Svar fra The staff of Hermes In Apartments den 1. juli 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards The staff of Hermes In Apartments

8/10 – Bra

Stephanie

Likte: Renhold, personale og service og romkomfort
A brief stay in Napoli
Great location, very friendly and helpful people in check in, comfortable bed, clean, fridge (always handy in the heat), good air con. The only downside for me (my parents room was fine), was that the shower was like warm at best and then freezing and then like warm, without changing the dial. Also my tv did not work not that that was a big issue.
Bodde her 2 netter i juni 2019
Svar fra The staff den 1. juli 2019
Dear guest, We thank you for your travel review. Many regards!

10/10 – Utmerket

Jeremy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2019

8/10 – Bra

stefan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice experience
Nice apartment in a nice building, friendly staff and helpful! The only downside was the neighborhood, which is very noisy, and the light in one on the bedrooms which had an window on the staircase and couldn't be switched off.
Bodde her 2 netter i juni 2019
Svar fra Staff Hermes Inn Apartments Napoli den 23. juni 2019
Dear Stefan, all of us really thank you for your travel review. Our kindest regards.

6/10 – Grei

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Upon entry I was approached by a strange man who bantered at me in Italian. I expressed to him, in Italian, that I did not speak the language. This did not dissuade him from continuing paragraph after paragraph in Italian to me - which was uncomfortable, and eventually threatening. This was within the courtyard, he was there every day, and appeared to work for the place. Finally I found the correct door to enter, for customer service, on the second floor. No signs or clear direction. The lady there was very nice and accommodating. The room was clean, but small. Although it required 3 sets of keys, for three doors, to enter. Old-school keys that hardly worked in the locks. After finally finding my unit, it was very comfortable. The surrounding area is very dirty, and felt unsafe at night.
Bodde her 2 netter i juni 2019
Svar fra Staff Hermes Inn Apartments Napoli den 20. juni 2019
Dear guest, We thank you for your travel review. Many regards!

10/10 – Utmerket

Sergio

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juni 2019
Svar fra Lo staff di Hermes In Apartments den 17. juni 2019
Gentile Ospite, Grazie per aver voluto condividere con noi e con la community le impressioni positive che il soggiorno trascorso Le ha lasciato.

8/10 – Bra

Cristian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good but could be better !
The building was very nice with a good elevator, and big street doors, but only a very small entrance with a big door step. Hard to carry big luggage over it , but the staff was helpful in this aspect. The room was spacious and quiet and also the bathroom. But there was no shower curtain or something separating the bath from the rest and also no drain so a lot of water stayed on the floor like a lake. The staff was helpful and nice . One thing we did not like was that the check out was at 10 30 in the morning and for late check out you had to pay 25 euros.
Bodde her 3 netter i juni 2019
Svar fra The staff of Hermes In Apartments den 12. juni 2019
Thank you for wanting to share positive impressions about our rooms and our staff with us and the community.

10/10 – Utmerket

Verifisert reisende

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i juni 2019
Svar fra The staff of Hermes In Apartments den 8. juni 2019
Dear Guest, Thank you for wanting to share positive impressions about our rooms and our staff with us and the community.

10/10 – Utmerket

Davide

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Awesome
Very nice hotel in a good location. Room was cleaned. Highly recommend it
Bodde her 2 netter i mai 2019
Svar fra The staff of Hermes In Apartments den 7. juni 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards

10/10 – Utmerket

Elisa

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mai 2019
Svar fra Lo staff di Hermes In Apartments den 9. juni 2019
Gentile Signora , La ringraziamo per il commento sulla Sua esperienza presso la nostra struttura. Speriamo di poterLa accogliere nuovamente. Cordiali Saluti

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful Staff, Clean, Modern Unit
Hermes Inn’s wonderful, friendly staff, Simone, greeted us upon arrival at this modern, clean apartment hotel. He helped w/ luggage and was fast & efficient checking us in, making sure we are well informed about policies. Simone was very helpful with navigating the city, arranging for taxi/transport, and exceptionally cheerful and kind. The unit we stayed in was very roomy, exceptionally clean, temperature regulated according to personal choice with efficient split systems in every room, nice windows for letting in light. Safe, gated, convenient to walk to food, waterfront, city, and shops. I enjoyed my one night stay at Hermès Inn. I would stay again, for more days. The best part is if you’re traveling in a group or family, you can escape them. It was wonderful to shut the door on my grouchy travel companions and not hear or see them at all because they have their own wing on the other side of the unit with a private bathroom. My king bed was comfortable & zen. Very grateful for a night of cozy peace and privacy at Hermès. Improvements/feedback: -The city construction taking place outside the master bedroom was rather loud/annoying. -Make a free, later check out time for guests. 10:30 is really bad. Especially since construction noise is a nuisance. -Toilet in the 2nd bathroom needs a seat cover. -Toilet paper holders should be installed near each toilet, currently no holders, no place to put a roll, except on floor or bidet, which is unpleasant.
Bodde her 1 natt i mai 2019
Svar fra The staff of Hermes In Apartments den 22. mai 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again.

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 2 netter i april 2019
Svar fra The staff of Hermes In Apartments den 24. apr. 2019
Dear Guest, We thank you for your kind review and for the compliments given to our staff. We are pleased that your experience has been positive and we hope to be able to welcome you again. Kind regards

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2019
Svar fra The staff of Hermes In Apartments den 24. apr. 2019
We are pleased that your experience has been positive and we hope to be able to welcome you again.

10/10 – Utmerket

Kazakov

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2019
Svar fra Staff di Hermes Inn Apartmets den 14. mars 2019
Уважаемый гость,   Спасибо за желание поделиться с нами и сообществом положительными впечатлениями о том, что прошлое оставило вас. Сотрудники Hermes Inn Apartments

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i januar 2019
Svar fra Lo staff di Hermes In Apartments den 24. jan. 2019
Grazie per aver voluto condividere con noi e con la community le impressioni positive che il soggiorno trascorso Le ha lasciato.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Situato in un condominio molto elegante nei pressi di piazza Amore. Posizione molto comoda per lo shopping e per raggiungere a piedi i principali punti di interesse della città. Viene offerto il comodo servizio di deposito bagagli nel giorno del check out del quale abbiamo usufruito con piacere. Molto consigliato!
Bodde her 2 netter i desember 2018
Svar fra Lo staff di Hermes In Apartments den 24. jan. 2019
Gentile Signora , La ringraziamo per il commento sulla Sua esperienza presso la nostra struttura. Speriamo di poterLa accogliere nuovamente. Cordiali Saluti

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ottima esperienza, sotto tutti i punti di vista (accoglienza, disponibilità, comodità).
Bodde her 4 netter i desember 2018
Svar fra Lo staff di Hermes In Apartments den 24. jan. 2019
Gentile Ospite, Grazie per aver voluto condividere con noi e con la community le impressioni positive che il soggiorno trascorso Le ha lasciato.

10/10 – Utmerket

Andrea

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing Hotel
Amazing from the moment we checked in up until Our check out. The room is very spacious and very clean. Conveniently located to access the port and nearby downtown district.
Bodde her 3 netter i november 2018
Svar fra Lo staff di Hermes In Apartments den 22. jan. 2019
Dear Guest,   Thank you for your comment on your experience at our facility. We hope to welcome you again. Kind regards