Other Things to Note:
*** IMPORTANT NOTES ***
Security Deposit – A $500 security deposit hold will be placed on your credit card and will be released within three (3) days after checkout, as long as no damage occurs during your stay. Mahalo for helping us care for the home.
A/C & Tradewinds - This home does not have air conditioning. However, it is naturally cooled by refreshing ocean breezes, Maui’s tradewinds, and ceiling fans throughout the home, which most guests find very comfortable.
Hawaii is a beautiful and dynamic place, and part of staying here is embracing the rhythms of island life. While we always do our very best to support our guests and address concerns promptly, some conditions are outside of our control and some may involve coordination with the resort. These natural or community-related factors do not constitute a breach of our rental agreement and do not qualify for refunds or rental adjustments. We appreciate your understanding and please know that our team is always here to help whenever possible.
Beaches – Beach conditions in Hawaii change naturally throughout the year. Weather, ocean swells, currents, and tides can all affect the size and shape of the shoreline from month to month.
Critters – Maui’s tropical environment means you may hear the occasional rooster or see friendly geckos. Geckos are harmless, helpful insect-eaters, and in Hawaii are considered a sign of good luck and bad luck to hurt them so please don’t hurt them. This home receives regular professional pest control services, however, in tropical environments pests can be unavoidable. You may see pests such as ants, roaches, or rodents from time to time. If you encounter pests, please notify us promptly and we will do our best to reduce them whenever possible which may also include coordination with the resort AOAO. Encounters with these tropical critters, whether inside or outside the home, do not constitute a breach of our agreement and do not qualify for refunds or rental adjustments.
Neighbors – The surrounding areas may not always be quiet or free from activity such as construction, traffic, or other guests. Any noise or inconvenience does not constitute a breach of our agreement and does not qualify for refunds or rental adjustments. However, if you experience any disturbance, please notify us promptly and we will do our best to help mitigate or reduce the impact whenever possible. We appreciate your understanding.
Utilities – Island infrastructure can occasionally experience disruptions to services such as water, electricity, air conditioning, plumbing, cable, and internet. We will always do our best to assist, support, and help reduce the impact of any interruption you may experience during your stay. Please understand that interruptions caused by factors outside our control do not qualify for refunds or rental adjustments, and we are not responsible for any loss or damage to personal items resulting from weather or natural events. Mahalo for your understanding as we all work with the rhythms of island life.
Amenities – We do our very best to keep all in-home amenities and appliances in good working order. However, Hawaii’s salty air and humidity can cause wear and tear more quickly than in other places. If something stops working during your stay, please let us know so we can address it as quickly as possible. Resort features such as the pool, BBQs, or other shared amenities are outside of our direct control and may occasionally be closed or undergo maintenance without notice. Temporary outages or malfunctions, whether in-home or resort-managed, do not constitute a breach of our agreement and do not qualify for refunds or rental adjustments. Mahalo for your understanding as we care for these features within our unique island environment.
