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Anmeldelser av Hampton Inn & Suites Napa

3 out of 5
Hampton Inn & Suites Napa
945 Hartle Court, Napa, CA

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 593 av totalt 1004 anmeldelser." "
Rangering på 8 − Bra. 276 av totalt 1004 anmeldelser." "
Rangering på 6 − Grei. 77 av totalt 1004 anmeldelser." "
Rangering på 4 − Dårlig. 33 av totalt 1004 anmeldelser." "
Rangering på 2 − Forferdelig. 25 av totalt 1004 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Ernest

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Convenient
Bodde her 1 natt i mai 2024

10/10 – Utmerket

erika

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente
Bodde her 2 netter i mai 2024
Svar fra Darian Dickerson ||Operations Manager|| den 26. mai 2024
Thank you for your feedback!We are glad to here you had an excelent experience with us.We hope to see you again soon!

10/10 – Utmerket

Josh

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really nice property, the location is fantastic. If you're searching take the time to look what's around the property itself. So many restaurant chains, Home Depot if needed, a movie theater 200 hundred feet away. The hotel will not disappoint, I will stay again.
Bodde her 4 netter i mai 2024
Svar fra Darian Dickerson ||Operations Manager|| den 22. mai 2024
Thank you for your feedback!We are glad to hear that you enjoyed the fantastic restaurants that surround us and hope to see you again soon!

8/10 – Bra

Bianka

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Darian Dickerson ||Operations Manager|| den 22. mai 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 – Utmerket

Sebastian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Although the stay started off a bit, the staff at this location were helpful in attending to the situation. The stay overall was great very clean facility and very close to walking trail, stores, and food/movie.
Bodde her 3 netter i mai 2024
Svar fra Darian Dickerson ||Operations Manager|| den 19. mai 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 – Utmerket

Francis

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice and clean
Bodde her 2 netter i mai 2024
Svar fra Melissa Samonte | Director of Sales den 13. mai 2024
Hi Francis, thank you for your feedback! We hope to get the opportunity to host you again. Cheers,

10/10 – Utmerket

Juan

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Todo al 1000
Bodde her 1 natt i mai 2024
Svar fra Darian Dickerson ||Operations Manager|| den 11. mai 2024
Thank you for your feedback!We are happy to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 – Utmerket

Alberto og Bakersfield

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient
Bodde her 1 natt i mai 2024
Svar fra Darian Dickerson ||Operations Manager|| den 11. mai 2024
Thank you for your feedback!We are happy to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 – Utmerket

Pedro og doral

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel
Bodde her 2 netter i april 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 7. mai 2024
Hello and thank you!We are glad to hear you enjoyed your stay with us.We hope to see you again soon!

8/10 – Bra

timothy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Darian Dickerson ||Operations Manager|| den 7. mai 2024
Thank you for completing the post-stay review! Any feedback is greatly appreciated. We hope to see you again soon!

10/10 – Utmerket

Rena

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Too close to the overpass where there were homeless people in tents walking through the hotel parking lot which made us feel nervous.
Bodde her 2 netter i april 2024
Svar fra Darian Dickerson ||Operations Manager|| den 7. mai 2024
Thank you for your sharing your stay experience with us.We are sorry to hear about your experience and hope to see you again soon for another chance at providing a comfortable stay!

10/10 – Utmerket

THERESE

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I ultimately enjoyed my stay. Our check in was perfect and was met with friendly staff. I was a little uncomfortable during breakfast since it appeared like myself and my partner were being followed and focused on by a female staff member while we were getting food. We were a little concerned with surrounding area. There is a bridge with a small homeless encampment by where our room and car was. We had no incident and otherwise have no complaints. It was a nice little get away and would definitely stay again.
Bodde her 1 natt i april 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 7. mai 2024
Thank you for sharing your experience with us!We are glad to hear that you enjoyed your stay with us and we appreciate your feedback!!We hope to see you again soon.

4/10 – Dårlig

Jose

Reiste med familie
Likte ikke: Fasiliteter
The hotel is 20yds from a homeless shelter where people sleep, eat, shower, pee and poop where they can. I felt unsafe and was forced to pay parking fee not previously disclosed at the time of booking. I don’t recommend this hotel.
Bodde her 1 natt i april 2024
Svar fra Darian Dickerson ||Operations Manager|| den 7. mai 2024
Thank you for providing feedback on your stay with us.We are sorry to hear that you felt unsafe during you stay due to the issue of encountering nearby homeless persons.We hope to see you again for another chance to provide a comfortable and relaxing stay!

10/10 – Utmerket

John

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean quiet hotel near everything. Staff were excellent and friendly. Easy parking.
Bodde her 1 natt i april 2024
Svar fra Melissa Samonte | Director of Sales den 8. apr. 2024
Hi John, thank you for your feedback. We hope to host you again in the future. Cheers!

6/10 – Grei

Barbara Ann

Reiste med familie
Breakfast was fine/what we expect from Hampton Inn. Room wasn’t as clean as expect from a Hampton Inn. Worst view from hotel room we have experienced…close freeway overpass, graffiti visible on overpass support, etc.
Bodde her 2 netter i april 2024
Svar fra Melissa Samonte | Director of Sales den 8. apr. 2024
Hi Barbara, thank you for your feedback. Your comments have been shared with the appropriate staff. We hope to host you again in the future. Cheers!

6/10 – Grei

Sy

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter
Could not used the pool or hot tub due to remodeling.. should have post that on the website..
Bodde her 1 natt i mars 2024
Svar fra Melissa Samonte | Director of Sales den 8. apr. 2024
Hi Sy, thank you for your feedback. We hope to host you again in the future once our pool and hot tub has been reopened.Cheers!

2/10 – Forferdelig

Mehrdad

Likte ikke: Renhold, personale og service og fasiliteter
We stayed at the hotel for 3 nights in March 2024. Although the hotel was newly renovated, we were disappointed to find that the pool and hot tub were closed during our stay. Additionally, we encountered a bed bug in our room on the last night, which was concerning. Despite bringing this issue to the staff's attention, it was not addressed satisfactorily. We reached out to Expedia for assistance with a refund or partial refund, but unfortunately, there was no resolution. Overall, our experience was marred by these issues, and now we have to take extra precautions to ensure we don't bring any critters home.
Bodde her 3 netter i mars 2024
Svar fra Aprill Taylor den 31. mars 2024
Subject: Thank You for Your Feedback on Your Stay at Hampton Inn & Suites NapaDear [Guest's Name],I wanted to personally express my gratitude for choosing Hampton Inn & Suites Napa and for sharing your feedback regarding your recent stay with us. Your opinion is invaluable to us as it helps us gauge our performance and identify areas where we can enhance our services to better meet the needs of our guests.I understand from your review that you were disappointed by the unforeseen closure of our pool and hot tub area during your stay. Please accept our sincerest apologies for any inconvenience this may have caused. We strive to ensure all our amenities are available for our guests to enjoy, and we regret that we fell short in this instance. Rest assured, we are addressing this matter internally to prevent similar occurrences in the future.Additionally, I would like to address your concerns regarding bed bugs mentioned in your review. As per our conversation, our team thoroughly inspected the room following your report, and we were unable to find any evidence of bed bugs. However, your feedback is taken seriously, and we will continue to monitor the situation closely to maintain the highest standards of cleanliness and comfort for our guests.Your comments will be shared with the relevant departments within our team, and we are committed to making the necessary improvements based on your feedback.Once again, thank you for taking the time to share your thoughts with us. If you have any further feedback or questions, please feel free to reach out to me directly. It would be my pleasure to assist you in any way I can.Best regards,Aprill TaylorAssistant General ManagerHampton Inn & Suites, Napa945 Hartle Ct.Napa, CA 94559Phone: (707) 255-4000 x 2003Direct: (707) 690-3073

10/10 – Utmerket

Gabriel

Likte: Overnattingsstedets bygg og tilstand
Beautiful
Bodde her 1 natt i mars 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 31. mars 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 – Utmerket

Ailene

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like this hotel, all staff are very helpful and friendly. i will come back and stay here again. recommend this place to my friends and family. thank you all.
Bodde her 2 netter i mars 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 7. mai 2024
Thank you for your feedback!We are glad to hear you enjoyed your stay with us and hope to see you again soon!

8/10 – Bra

Eduardo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not a good insulation you can hear every close and open of the doors around you
Bodde her 2 netter i mars 2024
Svar fra Melissa Samonte | Director of Sales den 8. apr. 2024
Hi Eduardo, thank you for your feedback. We hope to host you again in the future. Cheers!

10/10 – Utmerket

Nicole

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
small but clean rooms, fairly modern, cute boutique like feel
Bodde her 1 natt i mars 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 21. mars 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.

10/10 – Utmerket

Parimal og Sunnyvale

Bodde her 1 natt i mars 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 31. mars 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us.We hope to see you again soon!

10/10 – Utmerket

Ma Sonia

Bodde her 1 natt i februar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 27. mars 2024
Thank you for your feedback!We are glad to hear you enjoyed your stay!We hope to see you again soon.

10/10 – Utmerket

I Chun

Bodde her 2 netter i februar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 21. mars 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.

4/10 – Dårlig

Dennis

Reiste med familie
Likte ikke: Renhold, personale og service og romkomfort
Bodde her 3 netter i februar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 22. feb. 2024
Thank you for review!We thrive to make every stay as comfortable as possible. I see we have fallen short in providing you with the best service possible. I would love to hear about your stay so that we can improve our service for you and others in the future.Would you mind sharing with me what we can do better in the future to make your stay more enjoyable?

6/10 – Grei

Juan

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
reservation did not explained the pool and the sauna were closed for renovation.
Bodde her 3 netter i februar 2024
Svar fra Melissa Samonte | Director of Sales den 8. apr. 2024
Hi Juan, thank you for your feedback! We hope to host you again in the future once our pool and sauna has reopened. Cheers!

8/10 – Bra

Alejandra

Likte: Personale og service
Need lots of improvements
Bodde her 1 natt i februar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 23. feb. 2024
Thank you for your feedback!We thrive to make every stay as comfortable as possible. I see we have fallen short of providing the best service.Would you mind sharing what we can improve on so that we can better serve you and others in the future?

10/10 – Utmerket

Roberto

Bodde her 3 netter i februar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 27. mars 2024
Thank you for your feedback!We are glad to hear you enjoyed your stay!We hope to see you again soon.

10/10 – Utmerket

Analyn og Irvine

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay was great. One thing I can say though is that the doors to the room has a big gap from the floor. You can see light shine through at night and hear conversations from the hallway.
Bodde her 2 netter i februar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 23. feb. 2024
Thank you for your feedback!We are glad to hear that your stay was great! Rest assured we will address the issue with the door. Thank you for making us aware of this!We hope to see you again!

10/10 – Utmerket

Josef

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wet Napa comfortable stay!
Nice and comfortable stay from the reception to departure with helping and accommodating service-oriented staff. Cherri at the reception desk was, is a star.! Planning for next year visit. Thank you, Josef.
Bodde her 2 netter i februar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 23. feb. 2024
Thank you for your feedback! We are glad to hear that you enjoyed your stay here with us at the Hampton Inn & Suites, Napa. We hope to see you again soon!

8/10 – Bra

Francisco

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Melissa Samonte | Director of Sales den 8. apr. 2024
Hi Francisco, thank you for your feedback! We hope to host you again in the future. Cheers!

8/10 – Bra

Elvis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Tom

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good value. Breakfast was good
Bodde her 1 natt i januar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 12. feb. 2024
Thank you for your feedback!I am glad to hear that you enjoyed the complimentary breakfast during your stay! We hope to see you again soon and provide another delicious breakfast experience for you.

8/10 – Bra

Timothy og Las Vegas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Reasonable, good hotel. Rooms and beds are a little tired and bathroom was not cleaned. Staff, however, very friendly and helpful. Breakfast staff in particular.
Bodde her 2 netter i januar 2024
Svar fra Darian Dickerson | Front Desk Supervisor den 29. jan. 2024
Thank you for your feedback, Timothy!We appreciate your input as it helps us to provide optimal service to you, our guest. I'm sorry to hear that the bathroom was not cleaned during your stay. We try our best to make your stay feel as comfortable as possible and hope to have the opportunity to host you in the future.

4/10 – Dårlig

Michael

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The hotel is in a good location. The hotel is currently under construction for renovation.
Bodde her 1 natt i januar 2024
Svar fra Darian Dickerson den 24. jan. 2024
Thank you for taking the time to provide feedback to us about your recent stay experience. Feedback like this helps us recognize areas of improvement and to provide exceptional service to our guests.I understand that your experience here at the Hampton Inn & Suites, Napa, was not as comfortable as possible due to the current refreshing of our property. We do our best to maintain comfortable spaces for our guests and with this refresh we will be able to provide comfortable, stylish, and clean rooms for future stays.Thank you for your feedback!

10/10 – Utmerket

Regina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Under construction but not obstrusive. Very friendly staff.
Bodde her 1 natt i januar 2024
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 12. feb. 2024
Thank you for your feedback!We are glad to hear that your stay was comfortable while we are experiencing a refresh. We hope you enjoyed the new look and hope to host you again soon!

10/10 – Utmerket

Dannie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Junhan

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024

4/10 – Dårlig

Jamie

Likte ikke: Renhold
Location was not the best
Bodde her 1 natt i januar 2024

4/10 – Dårlig

mariecon og Merced

Reiste med familie og små barn
Likte ikke: Fasiliteter
Our shower water was scalding hot even when you turn it to cold. We asked the front desk for a maintenance but she said that she's the only one right now. Not even offered a solution.. So we asked for another room, and she gave a room next to our previous one.. Same thing! So we called again and we got another one but different floor.
Bodde her 1 natt i januar 2024
Svar fra Darian - Front Desk Supervisor den 20. jan. 2024
Hello and thank you for your feedback as it helps us to better ourselves to provide high quality service to you, our guest.I understand from your feedback that we have fallen short of providing you with exceptional service. Please accept my sincerest apologies for us not taking the initiative to resolve the scalding water issue and for not ensuring that the room we moved you to was sufficient and free of any issue. Our goal is for every guest to feel at-home and as comfortable as possible.

10/10 – Utmerket

CARMEN

Bodde her 1 natt i desember 2023

8/10 – Bra

Jennifer

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I could have given 5 but the bed needs to be check , if I turned from side to side , I hear the mattress spring making sounds as well as the heater making noise disturbing our sleep.
Bodde her 1 natt i januar 2024

8/10 – Bra

Jose

Bodde her 1 natt i desember 2023

8/10 – Bra

Andrey

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is very good
Bodde her 2 netter i desember 2023
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 23. feb. 2024
Hello and thank you for your feedback!We are happy to hear that you enjoyed your stay with us here at the Hampton Inn & Suites, Napa. We hope to see you again soon!

10/10 – Utmerket

Silvia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i desember 2023
Svar fra Darian Dickerson ||Front Desk Supervisor|| den 21. mars 2024
Thank you for your feedback!We are glad to hear that you enjoyed your stay with us!We hope to see you again soon.

8/10 – Bra

Gregory

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023

8/10 – Bra

Celestino

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Desiree

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stay here!!! It’s awesome
Check in was so easy. The woman at the front desk greeted me with a huge smile and upgraded our room for free. She was a gem! The room was clean and cozy and quiet. Nice view from the balcony and got to watch air balloons in the morning with coffee. Would stay again for sure!
Bodde her 1 natt i desember 2023
Svar fra Melissa Samonte | Director of Sales den 27. des. 2023
Hi Desiree, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!

2/10 – Forferdelig

arthur

Reiste med familie
Likte ikke: Renhold
First we got there and they gave us a room where the noise from some type of fan sounded like a jet taking off. It was not the air, it was turned off. Then we asked to be moved. They moved us to the second floor which unknown to us was under the 3rd floor which was being totally gutted and remodeled. The noise was incredible but we were going to dinner so off we went. The next morning which was Xmas EVE, the noise started at 7am. We complained but some noise still existed and by 9am it was full speed ahead. Obviously to us, the hotel just didn't care and the staff had no common sense. FORGET STAYING HERE!
Bodde her 1 natt i desember 2023
Svar fra Melissa Samonte | Director of Sales den 27. des. 2023
Hi Arthur, thank you for your feedback! I am sorry to hear that you did not have a great experience with us. Your comments have been shared with the appropriate staff. We hope to get the opportunity to host you again once our refresh has been completed.

10/10 – Utmerket

Maria og Clovis

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our room was so nice and clean we were so impressed. The bedding was clean and fresh. The lobby and dining areas were also very clean. The breakfast was good also.
Bodde her 2 netter i desember 2023
Svar fra Melissa Samonte | Director of Sales den 27. des. 2023
Hi Maria, thank you for your feedback! We hope to get the opportunity to host you again in the future. Cheers!