Kroppsbehandlinger, hydroterapi, ansiktsbehandlinger og 7 behandlingsrom
Sjekk tilgjengelighet

Anmeldelser av Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort

4.5 out of 5
Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort
Playa Manzanillo Bahia Culebra, Nacascolo

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 487 av totalt 940 anmeldelser." "
Rangering på 8 − Bra. 221 av totalt 940 anmeldelser." "
Rangering på 6 − Grei. 115 av totalt 940 anmeldelser." "
Rangering på 4 − Dårlig. 68 av totalt 940 anmeldelser." "
Rangering på 2 − Forferdelig. 49 av totalt 940 anmeldelser." "

9,2/10

Renhold

8,6/10

Personale og service

8,4/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Adrian og REDMOND

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very close to some of the best beaches in CR
Bodde her 2 netter i mai 2024

10/10 – Utmerket

dayan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The resort was amazing, the food wad delicious and the people were a delight. I would definitely recommend this hotel
Bodde her 4 netter i mai 2024

4/10 – Dårlig

Diane

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
The insects in the room everywhere-(out of control), no welcome package, be more formative about activities that can be found on the premises, room service coming in your room without permission when they have already cleaned the room, animals running loose, unsafe on the property (darkness at night and staff giving you the run around not on the same page.
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Leticia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great service and excellent staff Greyvin security Rebecca front desk Josue pool server Tamara buffet Maria buffet Karolina.pool bartender Luis pool bartender Jeffrey pool bartender Daniel front desk Everyone in all the restaurants
Bodde her 7 netter i mai 2024

8/10 – Bra

ALAA

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Johan, my star class personal agent, was absolutely outstanding. He went above and beyond to make my stay as wonderful as possible. He was diligent with my requests and often sent reminders of important times/dates. He truly made my stay feel more luxurious! Overall, the staff was top- tier, all of them are friendly! The restaurants with reservations were some of the best I’ve had while staying in a resort. The buffet could use some adjustments and room service could add more options. The beach and pool areas were clean and nicely ordered. The rooms were 5-class worthy and overall, the stay was nice!
Bodde her 5 netter i mai 2024

2/10 – Forferdelig

Bessy

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024

6/10 – Grei

Lori Allgeier

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We have just spent a week visiting this property. The first impression with the “Star class” check in was the absolute worst! I have never encountered such rude and bothered staff. I reserved two Director suite star class rooms with an ocean view. I was told by the “star class” check in receptionist that since I booked through Expedia and not directly with the hotel, my booking reservation was simply a request. Of course I wanted what we paid for as anyone would… and had to wait an extra day to get my two rooms in the same building. Of course, that started our vacation on a sour note. Star class is complete nonsense… complete waste of money. The butler which is included with your “star class” communicates through text messages to tell you the activities for the day. The hotel shuts all activities at 10:00pm. Only thing available is the sports bar. The pictures were deceiving… not a monkey on site. You could take a tour 2 hours away to see a monkey. Rooms were incredibly warm. Our clothes were damp due to the humidity… very difficult to sleep. On a positive note, the restaurants were very good. You do need to make reservations. I will say the actual workers are fantastic. The people are extremely nice and accommodating. However, the check in reception… could use some training or find another job. I have never encountered such rude staff, very disappointing.
Bodde her 5 netter i mai 2024

6/10 – Grei

Natalia

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Poco variedad de bebidas, muy restringido el menú del room Service, no tienen Coca Cola
Bodde her 2 netter i mai 2024
Svar fra Planet Hollywood Costa Rica den 23. mai 2024
Estimada Natalia, hemos leído atentamente su comentario y le aseguramos que lo transmitiremos al departamento respectivo para su mejora. Nos encantará recibirle nuevamente.

8/10 – Bra

Maryam S

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I did not enjoy all the cats on the resort. I am afraid of cats and thy were everywhere i went including one of the restaurants.
Bodde her 4 netter i mai 2024
Svar fra Planet Hollywood Costa Rica den 22. mai 2024
Thank you for your review. We will wait for you again at paradise.

10/10 – Utmerket

karla og alexandria

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything about the property was fabulous. We had a 2 room director suite which comes with a personal agent who handled reservations and all the help we needed. Amazing and highly recommend
Bodde her 4 netter i mai 2024
Svar fra Planet Hollywood Costa Rica den 22. mai 2024
Dear Karla thank you for your important feedback, will be our pleasure have you again at paradise.

10/10 – Utmerket

tiffany

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Planet Hollywood Costa Rica den 22. mai 2024
Dear Tiffanym, thank you for your review, we are waiting for you at paradise.

10/10 – Utmerket

Delelia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Karol is amazing !! They make you feel very welcomed
Bodde her 4 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 9. mai 2024
Thank you for your amazing review. We will wait for you at paradise.

10/10 – Utmerket

Bart

Bodde her 6 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 9. mai 2024
Thank you Bart for you important review. Will be our pleasure have you again at paradise.

8/10 – Bra

Lisa

Reiste med partner
The resort was nice and clean. Long walk from the top to the beach, but they have carts to take you to and from. The steakhouse was the best restaurant IMO. We had dinner one night at the buffet and it had a lot to be desired. The maids seemed to want to clean our room only when we were in it, so it was only cleaned once in our 4 night stay because we ran them off. The staff is super friendly, but I don’t feel like there are enough of them to accommodate when there are big crowds. I wouldn’t recommend upgrading rooms. Overall it was great, especially for the price and I recommend staying here.
Bodde her 4 netter i mai 2024
Svar fra Planet Hollywood Costa Rica den 7. mai 2024
Thank you for sharing your experience with us! We're glad you found the resort nice and clean, and that you enjoyed the steakhouse, it's always a favorite. We appreciate your feedback about the buffet and housekeeping timing; we'll address that with our team. It's wonderful to hear you found our staff super friendly. We strive to provide excellent service, even during busy times. We'll take your suggestion about room upgrades into consideration. Overall, we're thrilled you had a great stay and thank you for recommending us. We hope to welcome you back soon!

10/10 – Utmerket

Dave

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pretty new resort, great staff, good food, big spacious room. Pools were great, the resort is right on the beach (black volcanic sand) shallow/warm water great for kids. Lots of spots around pool/beach to sit. Staff and food options were great, bed was comfy, TV options were great too, and good wifi all over the place. The AC in the restaurants was not great, but it was REALLY hot when we were there. The spa wasn't worth it, in our opinion, plus we had a reaction to some chemicals in the water, so we didn't stay in it long (we didn't get massages or anything, just the hydrotherapy). There were a couple perks to "Star Class", and our personal agent was helpful, but again, not really worth it, in our opinion. Oh, and its steep everywhere, but they do have golf carts available almost all the time. It was good to visit, but we probably wouldn't go back.
Bodde her 3 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 7. mai 2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our pretty new resort, found our staff great, and enjoyed the delicious food and spacious rooms. It's fantastic that you had a great time at the pools and on the beautiful beach with its warm, shallow water, perfect for kids. We appreciate your feedback about the AC in the restaurants; we'll work on improving that.

10/10 – Utmerket

Nicole

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 7. mai 2024
We appreciate your perfect rating!

8/10 – Bra

Lawana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 7. mai 2024
We're thrilled you had a great experience!

4/10 – Dårlig

Maggie

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
My boyfriend and I stayed in the star class directors suite. The room was beautiful but there was no view and it was very loud. We could smell the sewage after running water for the shower or bathtub, it was absolutely disgusting. We also could hear doors closing and people stomping on the floor above us. A huge issue for me was the star class was pretty much nonexistent! Only 2 bars would serve premium alcohol and most of the time they were out of the good stuff. Also the food wasn’t great, the rice at every restaurant was hard. The pool was very underwhelming and pretty small, and the pool chairs should have been cleaned daily, they were full of bird crap. The worst part about this resort other than the lack of premium alcohol was the beach. This was the worst beach I have ever saw in my entire life. It was disgusting, the chairs were ran down, the grounds weren’t kept at all, there was no bar AND there was also crocodiles there. They shut the beach down one day because of crocodiles. Also everything is egregiously priced, they were charging $100 to smoke hookah and the gift shop was insane! If you must stay here I strongly suggest that you DO NOT get star class. It is not worth it at all! Definitely stay elsewhere is possible.
Bodde her 5 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 7. mai 2024
We regret that we couldn't meet your expectations and understand your frustration. Thank you for bringing these issues to our attention, and we apologize for any disappointment experienced during your stay.

10/10 – Utmerket

Euson

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 7. mai 2024
We appreciate your perfect rating!

2/10 – Forferdelig

Ashley

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lock up your belongings! We had a pair of Beats stolen from our room the first night we arrived. The hotel filed a report but seemed less than concerned in getting to the bottom of it. Upon leaving they promised to follow up with us on the “investigation” but we never heard from them again. The food isn’t great even for all inclusive standards. Only good food was the Italian restaurant. Most of the staff was unfriendly, rude and not accommodating with the exception of the guys that drive the golf carts around. They were always nice and speedy to pick you up if you called for a ride. Room was ok, needed a deep clean and the beds are hard. We will not be returning to this resort.
Bodde her 7 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 7. mai 2024
We're deeply sorry to hear about your experience. Your safety and comfort are our top priorities, and we apologize for any inconvenience caused. We take incidents like these very seriously, and we'll investigate this matter thoroughly.

4/10 – Dårlig

Tracy

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Poor beach. Do not come here for the beach. With a few notable exceptions (Edu & Alanzo @ Point Break the sequel really hustled and took care of us, thanks guys. And my last day Alan at the Star bar really knocked it out of the park)) service was lackluster overall. To be fair our mini bar was refilled and ladies who "cleaned" the room each day did ok. Just no actual vacuuming and minimal besides making beds. Had to ask each night for extra towels despite leaving a note in Spanish next to our tip. Facilities are worn. No air conditioning in the restaurants. We walked out of our last dinner because it was so hot and our waiter was not paying any attention. Needed to ask 2-3 times to get a water refill or some ice all over the resort. Ran out of coconut cream at all pool bars...on my tropical vacation! Yet the next day the drink of the day featured coconut cream... Service prior to staying was awful. No response to my 2 e-mails and my international call requests-once I was able to get a working phone number-met with nos. No we will not email you spa or restaurant menus. No we cannot confirm king vs 2 Q beds until you are here. No you cannot make a dinner reservation for your arrival night. This was our first and last stay at a Planet Hollywood resort. Do yourself a favor and choose somewhere else.
Bodde her 5 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 7. mai 2024
Dear Tracy, We appreciate your feedback and regret that we couldn't meet your expectations. We'll use your comments to improve our offerings in the future.

10/10 – Utmerket

Richard

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was super friendly and helpful. Plenty of food options. Plenty of activities for all ages.
Bodde her 6 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 7. mai 2024
Thanks for the fantastic feedback!

10/10 – Utmerket

Willie James Dickey

Bodde her 4 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 22. mai 2024
Dear Willie, thank you for you important review. We will wait for you again at paradise.

10/10 – Utmerket

Katherine

Reiste med partner
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Staff was super friendly and nice rooms where nice and clean only bad thing was no night life overall great resort
Bodde her 4 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 29. apr. 2024
Thank you Katherine for such a nice review. We will wait for you again at paradise.

10/10 – Utmerket

MARCELO

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful modern property with great dining options! Service at Italian restaurant has lots of room for improvement. Our favorite was the Mexican!!! Star category definitely worth the added $$$ as personal assistant makes your dinner reservations every day :) and you get unique access to breakfast at Mexican restaurant, which was excellent!!!
Bodde her 7 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 26. apr. 2024
Thank you Marcelo for such spectacular review. Will be our pleasure have you again at paradise.

10/10 – Utmerket

Yolanda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice staff and the grounds are very clean. Loved our stay
Bodde her 4 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 25. apr. 2024
Dear Yolanda, thank you for your important review. We will wait for you again at paradise.

10/10 – Utmerket

CRISTINA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 26. apr. 2024
Gracias Cristina por su amable comentario, nos encantará recibirle nuevamente en el paraiso.

6/10 – Grei

Joshua Hyunsoo

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Overall the resort experience was just Ok. Negatives: The first thing I’ll say is the food here is pretty terrible. Probably one of the worst food experiences I’ve had at an all-inclusive resort in this budget range. The pool was also a little underwhelming since there were no direct views of the beach (covered by trees). The bars are NOT clean and it doesn’t seem like they take the best sanitary measures to clean their equipment. Everything is worn out including the cups they serve the drinks in, the upholstery on the beach chairs, etc. Also the wait time for drinks is pretty excessive. One side note is the soda they serve is from the plastic bottles and not from a dispenser so since the bottle is being opened and closed so often all the carbonated beverages are flat. The beach itself isn’t really what you would expect from a tropical island (water isn’t that blue) and not the most fun to swim in. Positives: Although there is a steep hill from the lobby to the pool area the golf cart shuttles are VERY frequent where it doesn’t become an inconvenience. They do a fantastic job of transportation. Views from the building where the lobby is are beautiful. The rooms are very nice, clean and spacious WILDLIFE: Contrary to other resorts I’ve been to in DR, Cancun, and Jamaica there are a lot of little animals that keep you entertained. Especially the white faced monkeys in between the pool and the beach. Also iguanas, parrots, and a plethora of other birds!
Bodde her 2 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 22. apr. 2024
Thank you for taking the time to share your feedback on your recent stay at our resort. We appreciate your honest review and apologize for any aspects of your experience that fell short of expectations. We hope to have the opportunity to welcome you back in the future and provide you with an improved and enhanced experience.

10/10 – Utmerket

Ana og Alajuela

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
El servicio de todo el personal del hotel fue maravilloso. El mejor restaurante para nosotros fue el de carnes, y nos encantaron los cócteles del bar de recepción y el sport bar. Definitivamente este es un hotel para escapar un rato de la rutina y descansar, lo recomiendo mucho.
Bodde her 3 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 21. apr. 2024
Estimada Ana, agradecemos profundamente el tiempo que ha tomado para escribir tan excelente comentario. Nos encantará recibirle nuevamente en el paraiso.

10/10 – Utmerket

Kia

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great experience. Staff was super friendly. Shuttles were frequent.
Bodde her 3 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 16. apr. 2024
Dear Kia, thank you for your review. Will be our pleasure have you like A Star again!.

10/10 – Utmerket

Alonso

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Planet Hollywood Costa Rica den 18. apr. 2024
Gracias Alonso por tomar el tiempo de calificarnos, nos encantará recibirle nuevamente en el paraiso.

4/10 – Dårlig

Giovanna

Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I recently had the opportunity to stay at your PH resort, and I regret to say that my experience fell short of expectations. Upon arrival, despite being given a room number, I was asked to return later for check-in, which was inconvenient. Additionally, encountering issues with room access and finding the property somewhat outdated were disappointing aspects of my stay. While the staff were commendable, the inconsistencies in drink quality and the underwhelming dining experiences detracted from the overall enjoyment. The lack of clarity regarding dining reservations and the revelation about reservation privileges for "STAR MEMBERS" only added to the frustration. As a solo traveler affiliated with a travel agency, such oversights significantly impacted my experience. Furthermore, the disappearance of my jacket from my rental car, which I intentionally in my vehicle during, though I hesitate to insinuate theft, was concerning and left a negative impression. In light of these experiences, I feel compelled to express my disappointment and would hesitate to recommend the property based on my stay. I hope this feedback proves valuable in enhancing the guest experience at your esteemed resort.
Bodde her 2 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 16. apr. 2024
Thank you for taking the time to share your feedback regarding your recent stay at our PH resort. We sincerely apologize for any inconvenience or disappointment you experienced during your visit. Your comments are invaluable to us as we strive to continually improve the guest experience.

10/10 – Utmerket

Christa

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Resort had lots of different food options. The room we had (I believe directors suite) was huge!! Foam party was lots of fun, and being able to see mo keys right in the beach was an added bonus.
Bodde her 6 netter i mars 2024
Svar fra Planet Hollywood Costa Rica den 15. apr. 2024
Dear Christa, thank you for your important review. Will be a pleasure have you again at paradise.

8/10 – Bra

Megan

Bodde her 7 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 7. mai 2024
Thank you for your review, we will wait for you again at paradise!

8/10 – Bra

Denedra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 13. apr. 2024
Dear Denedra, thank youfor your review. Will be a pleasure have you again at paradise.

10/10 – Utmerket

graciela

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property was so beautiful and clean. Breathtaking views and even wild life on the beach in the trees. Staff was amazing. Will definitely recommend to my family and friends.
Bodde her 4 netter i mars 2024
Svar fra Planet Hollywood Costa Rica den 11. apr. 2024
Dear Graciela, thank you for your review. Our main goal will be always our stars satisfaction. We will be waiting fot you at paradise.

10/10 – Utmerket

tamika

Likte: Renhold
Bodde her 3 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 11. apr. 2024
Dear Tamika, thank you for your important feedback. We will wait for you again at paradise.

8/10 – Bra

Jeremiah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property had great service!
Bodde her 4 netter i april 2024
Svar fra Planet Hollywood Costa Rica den 13. apr. 2024
Thank you Jeremiah for your comment, it is a pleasure reading you. We will wait for you again at paradise.

2/10 – Forferdelig

Monisha

Likte ikke: Personale og service
They spoke a lot about star class etc. On arrival, we are in the star class lounge where check in process was a nightmare.They couldn’t provide us the beds that we have booked for.We had requested two queen beds which they told us that they didn’t know because we booked through Expedia.It was long discussion and it was hard for us to make them understand that we are not paying that much so sleep on a sofa bed which is very uncomfortable for my daughter.Later on we realized they are doing it nearly with all the customers. Their buffet lounge was very mediocre or poor I would say.Almost zero dessert options.Bar service was so so. The reason we choose a 4 star or 5 star property because of the service and etiquette which was pervasively lacking such as server needs to know how to serve food and drinks and show respect in their body language. Only good thing was they had pool near the star class apartment which was quite small though. Balconies in the room are very small . If u want to spend your money in a proper way chose w different hotel chain . We had much better experience in Jamaica with Hyat Ziva and every other all inclusive resorts we stayed in
Bodde her 5 netter i mars 2024
Svar fra Planet Hollywood Costa Rica den 9. apr. 2024
We're truly sorry to hear about your experience. Providing a comfortable stay for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback is valuable to us, and we'll certainly address these concerns with our team to ensure improvements are made. We understand the importance of exemplary service and hospitality, and we apologize for any instances where this was lacking during your stay. We appreciate your honest feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience

10/10 – Utmerket

Keith

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
PH Costa Rica 🇨🇷 was an excellent experience. The entire staff is very friendly and helpful. I never felt like they were there doing a job. They always made us feel welcome and happy to accommodate us. Very clean and safe, food was pretty good for an all-inclusive resort. Beautiful views and beach!
Bodde her 10 netter i mars 2024
Svar fra Planet Hollywood Costa Rica den 31. mars 2024
Dear Keith, we are pleased to know that you enjoy your vacation like a Star. Thank you for your comment.

8/10 – Bra

Amanda og MACOMB

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Loved the welcome drink and clapping when you walk in with the cocktail! Definitely made a great first impression to make us feel special. Resort was very clean and nice. Only cons I would say is poor service at restaurants. You’re going to have to ask multiple times to only get half of what you want. Also there was no air conditioning in any of the restaurants or very very little so the only place you can go to cool down is the lobby or your room. Sucked sweating just trying to eat a nice dinner. Lots of elevation so walking from pool to room or to restaurants is difficult. Have to wait for golf carts to get you.
Bodde her 5 netter i mars 2024
Svar fra Planet Hollywood Costa Rica den 31. mars 2024
Thank you Amanda for your important comment, will be a pleasure have you again at paradise.

10/10 – Utmerket

Martin

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
People were extremely friendly. Service was amazing. All the places we ate at were all very good. My only thing I wasn’t crazy about. My A/C in my room was not very cool. And kept popping circuit beaker in the middle of the night.
Bodde her 5 netter i mars 2024
Svar fra Planet Hollywood Costa Rica den 31. mars 2024
Dear Martin, thank you for this amazing review, we will send your comments to the correct departments. Waiting for you again at paradise.

6/10 – Grei

Katrina

Reiste med en gruppe
Likte: Personale og service
Safe gated resort, and security guards. Great shows and pool entertainment, not a very walkable resort, you’ll be waiting for the transport carts, sometimes up to 45 min. The restaurants were great and the buffet had lots of options, but everything closes early, not meant for nightlife. activities geared more towards kids and families, no adult only areas to relax. Confirm with the hotel directly for the amount of beds required in your room, Expedia does not finalize your request with the hotel. Friendly attentive staff and monkeys on the beach!
Bodde her 6 netter i mars 2024
Svar fra Planet Hollywood Costa Rica den 1. apr. 2024
Thank you Katrina for your important comments, we will send your review to our team. We will wait for you again at paradise.

4/10 – Dårlig

Robert og Hampton

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
We must give a big shout out to the bartenders (Paola, Yassira (lobby/lounge) and Jeremy (The Trainee at the pool) best drinks we had at the resort hands down! They made our experience great! Ultimately, we give those three individuals "STAR CLASS" customer service! STAR CLASS experience...we did not purchase for an additional cost just to have access to make reservations at restaurants and to drink premium alcohol was NOT WORTH IT! In addition, the guest that had STAR CLASS all complained about the food not being good and ended up eating again at the cafeteria buffet. The TIMESHARE guy - Called us as soon as we got in our room and wanted to come and meet us. Ultimately, he is fighting for a promotion and asked us to come to this event for an hour to check out the selling pitch. Before the event occurred that Friday (we arrived on Wednesday), he promised me all these things the resort was going to do for me because my birthday was on Saturday. Before Friday, we felt the resort was not a brand we saw ourselves investing in and ultimately canceled. Do you think they acknowledged me on my birthday, even though, I also informed them that we was celebrating my birthday! So my wife and I ran into him several times after we canceled and he walked by us without speaking so unprofessional. Housekeeping: Several guess complained about items being taken from the room such as medicine. In summary, if you're not STAR CLASS they treat you unfairly and I advise you stay elsewhere.
Bodde her 6 netter i mars 2024
Svar fra Planet Hollywood Costa Rica den 31. mars 2024
Dear Robert, thank you for your important review, we will send your comments to the corresponding departments. We hope to have you again at paradise.

10/10 – Utmerket

Zane

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024
Svar fra Planet Hollywood Costa Rica den 27. mars 2024
Dear Zane, thank you for your review. Will be a pleasure have you again Like A Star at paradise.

10/10 – Utmerket

Christa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was pleasant and friendly. The food options were limited and the burger place was infested with flies
Bodde her 4 netter i mars 2024
Svar fra Planet Hollywood Costa Rica den 25. mars 2024
Thankl you Cristina for your important review. Will be a pleasure have you again like a Star at paradise.

10/10 – Utmerket

andrea

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It had the best food at an all inclusive resort I have ever been to! The employees were all very friendly and helpful. We had Henry and Pamela for our star club personal attendants and they were wonderful ! The performers they had were amazing . The trapeze and fire performances were really incredible .
Bodde her 3 netter i mars 2024
Svar fra Planet Hollywood Costa Rica den 20. mars 2024
Dear Andrea, thanl you very much for your important review. Will be our pleasure have you again like a Star at paradise.

8/10 – Bra

Nicole Elizabeth

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I had a great time here at Planet Hollywood. When we first arrived they greeted us with drinks and were very nice and helpful. The staff was actually amazing! I stayed at building 18 with a beautiful ocean view. This is the best place because it’s close to everything-pool, beach, lobby etc. The trams are running nonstop so if you don’t want to walk they will be there in 5 min or so. I even had my own personal concierge who called me daily to ask if I needed anything, it made me feel very special on my birthday. I stayed on the property for the most part to eat since the food was still very authentic Costa Rica. The only time I left the property was to go zip lining at Witch’s Rock Canopy Tour. They were so good, and only 15 minutes away. I got a private session and all the celebrities like Jimmy Kimmel, Lady Gaga and more go there and they pick you up and drop you off. I highly recommend. As far as planet hollywood, this is a fun place! Food is great, staff is great, rooms and views are great. I came with my bf and we had a good time but if you want quiet and romantic, this is more of a family place. There’s a lot of kids everywhere but you can find places on the property that are kid free. We had zumba workouts, karaoke, dance party and even a performance by Queen, I can’t wait to come back! A special thanks going out to my faves Rebecca (front desk), Erich-masseuse, all the zumba instructors and the pool dj-Jeffry, Esteban, Katty, the cute and more! Thanks Planet Hollywood!
Bodde her 2 netter i mars 2024
Svar fra Planet Hollywood Costa Rica den 18. mars 2024
Dear Nicole, we are happy reading you, will be our pleasure have you again at paradise. Thank you for your review.

8/10 – Bra

Guisiong

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Planet Hollywood Costa Rica den 14. mars 2024
Dear Guisiong, thank you for your comment! will be a pleasure have you again Like a Star.

8/10 – Bra

Daniel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the rooms. very good use of space, plenty of drawers and shelves
Bodde her 7 netter i mars 2024
Svar fra Planet Hollywood Costa Rica den 11. mars 2024
Dear Daniel, thank you very much for your important review. We will send your comments to our team. Will be a pleasure have you again like a Star.