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Anmeldelser av Sandcastle Oceanfront Resort South Beach

2.5 out of 5
Sandcastle Oceanfront Resort South Beach
2207 S Ocean Blvd, Myrtle Beach, SC

Anmeldelser

6,8
Rangering på 10 − Utmerket. 380 av totalt 1329 anmeldelser." "
Rangering på 8 − Bra. 342 av totalt 1329 anmeldelser." "
Rangering på 6 − Grei. 221 av totalt 1329 anmeldelser." "
Rangering på 4 − Dårlig. 194 av totalt 1329 anmeldelser." "
Rangering på 2 − Forferdelig. 192 av totalt 1329 anmeldelser." "

6,4/10

Renhold

7,4/10

Personale og service

6,6/10

Fasiliteter

6,4/10

Overnattingsstedets bygg og tilstand

6,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

JENNIFER

Reiste med familie og små barn
Likte: Personale og service og fasiliteter
Staff was helpful. Easy parking. Convenient dining.
Bodde her 2 netter i mai 2024

2/10 – Forferdelig

Jodie

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was absolutely disgusting. We arrived at 3:15 and check in was at 4. We thought we would see if we could check in early.... the girl at the front desk was on her phone and bothered that we asked to check in. She took our number and gave us a parking pass. And said that they were fully booked the night before. We left and 20 minutes later received a call that our room was ready. We went back immediately so our room wasn't given away. Checked in and waited 15 minutes for an elevator. Arrived in our room and it was even worse. There was mouse poop on our bed... that they had just cleaned and made?! Plus a huge stain in the middle of the sheets. The table outside had black mold on it and everything in the room was disgusting. It didn't feel safe at all and I didn't feel comfortable staying there. The parking garage was also full of trash and just dirty. They didn't have any rooms to move us to as they were sold out. We left and thankfully found another hotel to stay in that was clean and safe.
Bodde her 2 netter i mai 2024

2/10 – Forferdelig

Leonard

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property was run down.... the kitchen did not have any equipment for cooking and the construction next door to me... when they finished for the day they used leaf blower to blow their dirty into my unit.... also I have yet to receive my security deposit back and refund for unused days
Bodde her 6 netter i mai 2024

6/10 – Grei

Chris

Reiste med familie og små barn
Likte: Personale og service og fasiliteter
Likte ikke: Renhold
Upon checking into our room, the front desk person was very courteous and nice to talk to. However, when we got to our room, the air quality was not good. It was very stuffy and almost made my wife have a bad asthma attack. The a/c unit was malfunctioning, as i could not adjust the temperature and the floor was not clean. When i went to get something from the car and talk to front desk, the door handle popped off and made it very difficult to exit the room. I explained the circumstances to front desk and they helped us by moving to a different room, which was next door so i didn’t have to move far. Unfortunately, the new room didn’t come with a microwave or a full sized fridge as described or like the first room. The next morning, front desk helped us out again by getting maintenance to bring us our missing appliances. So all in all, it was a fun stay, but they couldve been much cleaner and better prepared.
Bodde her 3 netter i mai 2024

8/10 – Bra

Jasmine

Reiste med familie
Likte: Personale og service
Unfortunately, there was blood on the curtains, dirty linen left on top of the shower with someone’s pubic hair all over it, condoms in the pool and cups with fruit left in the hot tub.. the staff was friendly for the most part though and the ocean view was beautiful.
Bodde her 2 netter i mai 2024

6/10 – Grei

Lacey

Reiste med partner
Likte ikke: Fasiliteter
The balcony was small but nice for two people. The floors were extremely sticky & had lots of sand on bottom of your feet before you even made it to beach. This location was in middle of renovations so some things were limited or non existence. The front staff was pleasant when checking in and out. There was a dog barking several times thru day & night with several kids running up & down hallways slamming doors. Bed is very uncomfortable & worn out but parking area was decent & easy access to beach/water.
Bodde her 2 netter i mai 2024

6/10 – Grei

Chris

Reiste med partner
Likte: Fasiliteter
Room was still dirty.Hair still in shower and countertop.There was no cooking pots or pans. The refrigerator was basically a freezer it froze most of the things we put in it. The. Carpet was coming up at the edge of kitchen .old key cards still left in the floor from previous person.
Bodde her 2 netter i mai 2024

8/10 – Bra

Victor

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Chevere
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Shaaron

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything was fine
Bodde her 3 netter i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 26. mai 2024
Dear Shaaron, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

10/10 – Utmerket

Jaimarie

Reiste med familie
Likte: Personale og service og fasiliteter
They need to upgrade the rooms and more cleanness. But the view is beautiful and the staff are nice and helpful.
Bodde her 3 netter i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 26. mai 2024
Dear Jaimarie, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

6/10 – Grei

Jennifer

Reiste med familie
Likte: Personale og service
I loved the ocean front view. Staff was nice. Didnt like the parking garage. Felt there wasnt enough room for 2 vechiles to drive through.
Bodde her 2 netter i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 26. mai 2024
Dear Jennifer, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

10/10 – Utmerket

Eddie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
multiple elevators, not much waiting on them
Bodde her 4 netter i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 23. mai 2024
Dear Eddie, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

4/10 – Dårlig

Jeffrey

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
No management available in weekend nor weekday apparently not on that Monday after extending poor stay
Bodde her 1 natt i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 23. mai 2024
Dear Jeffrey, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.Thank you for posting your review. Regards, Sandcastle South Beach Team

10/10 – Utmerket

Angela

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The private balcony was excellent with a great ocean view!
Bodde her 1 natt i mai 2024
Svar fra Sandcastle Team den 21. mai 2024
Dear Angela, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon. Best Regards, Sandcastle South Beach Team

4/10 – Dårlig

Olivia

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Floors was wet when arrived , air didn’t work in room & door handle kept falling off had to struggle to get out the door
Bodde her 2 netter i mai 2024
Svar fra Sandcastle Team den 21. mai 2024
Dear Olivia, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.Thank you for posting your review. Regards, Sandcastle South Beach Team

2/10 – Forferdelig

JENNIFER og BRONX

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Would not be booking ever again!!!
Bodde her 2 netter i mai 2024
Svar fra Sandcastle Team den 21. mai 2024
Dear Jennifer, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better. Regards, Sandcastle South Beach Team

8/10 – Bra

Joyce

Reiste med partner
Likte: Renhold
Oceanside view
Bodde her 3 netter i mai 2024
Svar fra Sandcastle Team den 21. mai 2024
Dear Joyce, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

10/10 – Utmerket

Nilay

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 23. mai 2024
Dear Nilay, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

2/10 – Forferdelig

greg

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Sandcastle Team den 21. mai 2024
Dear Greg, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us. We will use your review to improve our services. Thank you for posting your review. Regards, Sandcastle South Beach Team

8/10 – Bra

Ivis og Durham

Bodde her 2 netter i mai 2024
Svar fra Sandcastle Team den 21. mai 2024
Dear Ivis, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

8/10 – Bra

LaShauna

Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed my stay
Bodde her 1 natt i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 20. mai 2024
Dear LaShauna, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon. Best Regards, Sandcastle South Beach Team

6/10 – Grei

John

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This property was just okay. The TV was not easy to operate, no vent fan in restroom, and the mattress on bed was not even. I probably won't be staying here again.
Bodde her 3 netter i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 20. mai 2024
Dear John, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.Thank you for posting your review. Regards, Sandcastle South Beach Team

8/10 – Bra

Debra og WATERLOO

Reiste med partner
The room was not ready at 4 o’clock.The guy at the desk needs to speak up. The cats on the property needs to be gone.I was surprised that there was no free snacks.
Bodde her 4 netter i mai 2024
Svar fra Sandcastle Team den 21. mai 2024
Dear Debra, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better. Regards, Sandcastle South Beach Team

10/10 – Utmerket

Jessica

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the pools, hot tubs and lazy river!
Svar fra Shantrise P. Front Desk Supervisor den 20. mai 2024
Dear Jessica, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon. Regards, Sandcastle South Beach Team

4/10 – Dårlig

Lawrence

Likte ikke: Renhold og personale og service
Had issues with room and billing
Bodde her 2 netter i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 20. mai 2024
Dear Lawrence, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again.Thank you for posting your review. Regards, Sandcastle South Beach Team

4/10 – Dårlig

Titiana

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The property was nice but we did get charge a resort fee and assumed we were at least going to come back to our beds made for us but it was near like remade unlike most hotels. I tried calling the front desk for extra towels and no one ever answered so I had to go to the front myself
Bodde her 3 netter i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 18. mai 2024
Dear Titiana, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us. We will use your review to improve our services. Thank you for posting your review. Regards, Sandcastle South Beach Team

10/10 – Utmerket

Jeanette og FAYETTEVILLE

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed my weekend at the resort.
Bodde her 2 netter i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 18. mai 2024
Dear Jeanette, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

10/10 – Utmerket

Michaela

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was great place for after graduation to stay. Very affordable
Bodde her 2 netter i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 12. mai 2024
Dear Michaela, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

8/10 – Bra

Lakeya og Sanford

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
This property is a nice place. It has a indoor pool and hot tub. Outdoor pool and hottub.
Bodde her 1 natt i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 12. mai 2024
Dear Lakeya, We wanted to take a moment to express our gratitude for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was an absolute pleasure to have you stay with us and we hope you had a wonderful time. Thank you for taking the time to provide us with your valuable feedback regarding your recent stay. We appreciate your input and will use it to improve our future guests' experiences. We hope to have the opportunity to welcome you back to our resort in the near future. Please do not hesitate to contact us if you need any assistance with your next visit. Warm regards,Sandcastle South Beach Team

8/10 – Bra

Corinna og Hamburg

Likte: Renhold
Likte ikke: Personale og service
Leider war die Empfangsdame super unfreundlich. Der Teppich auf den Fluren könnte mal ersetzt werden. Aber die Aussicht vom Balkon und die Nähe zum Strand entschädigt alles.
Bodde her 2 netter i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 8. mai 2024
Dear Corinna, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards,Sandcastle South Beach Team

10/10 – Utmerket

Kimberly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Shantrise P. Front Desk Supervisor den 12. mai 2024
Dear Kimberly, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

10/10 – Utmerket

Diana

Reiste med familie
Likte: Fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Room was not like the picture. I asked for dishes they were never brought to me
Bodde her 1 natt i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 6. mai 2024
Hello Diana, thank you for taking the time to provide us with your feedback. We apologize that your experience didn't meet your expectations. We acknowledge that this was an unusual occurrence, and we are committed to improving in the future. If you have any additional comments, concerns or suggestions, please don't hesitate to contact us. We would appreciate another chance to make things right and ensure your satisfaction. Regards, Sandcastle South Beach Team

4/10 – Dårlig

Amy

Reiste med partner
Likte: Fasiliteter
Likte ikke: Renhold og personale og service
Informed staff television was broke(screen was cracked with no picture)We stayed 3 nights so asked about the TV the next day. No one seemed to care enough to try to resolve it so I never mentioned the broken hair dryer and coffee pot that did not work. We did get clean towels when we asked for them so I am thankful for that.
Bodde her 3 netter i mai 2024
Svar fra Shantrise P. Front Desk Supervisor den 6. mai 2024
Hello Amy, thank you for taking the time to provide us with your feedback. We apologize that your experience didn't meet your expectations. We acknowledge that this was an unusual occurrence, and we are committed to improving in the future. If you have any additional comments, concerns or suggestions, please don't hesitate to contact us. We would appreciate another chance to make things right and ensure your satisfaction. Regards, Sandcastle South Beach Team

6/10 – Grei

Ingrid

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
They had no communication. I called to have the room cleaned and no one came. Had to call and tell them there was blood on the sheets before someone came to change them. That was five days after we got there. Then I went down to desk to ask them to clean the sheets and room. No one came. So I called and they said I didn't require the room to be cleaned. That's not true. There was blood on the floor since the second day we were there. I washed it up two times. The property was nice. But the gym was close as the breakfast room was closed also. Disappointed.
Bodde her 7 netter i april 2024
Svar fra Sandcastle South Beach Team den 5. mai 2024
Dear Ingrid, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better.

8/10 – Bra

Antoinette

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great views from 15th floor; a kitchenette if i wanted to use it, very private balcony; really nice shower with instant hot water. Negatives: no tea bags; no included breakfasts.
Bodde her 4 netter i april 2024
Svar fra Tommy den 1. mai 2024
Good evening Antoinette,Thank you for taking out some time to gives a review. We are so happy that we could meet your expectations. I am glad you enjoyed your self. I hope we will see back in the near future.

8/10 – Bra

michael

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Water not hot enough for the room
Bodde her 3 netter i april 2024
Svar fra Sandcastle South Beach Team den 26. apr. 2024
Dear Michael, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

10/10 – Utmerket

Roza

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Shantrise P. Front Desk Supervisor den 26. apr. 2024
Dear Roza, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

6/10 – Grei

Virginia

Reiste med partner
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
My shower had dirt ard the drainage area there was spiderwebs inside by the patio door. The furniture need to be replace and etc
Bodde her 1 natt i april 2024
Svar fra Shantrise P. Front Desk Supervisor den 26. apr. 2024
Dear Virginia, We would like to express our gratitude for choosing to stay at Sandcastle Oceanfront South Beach Resort. We truly enjoyed having you as our guest during your recent visit. Your feedback on your stay is highly appreciated and we are thrilled to inform you that we are currently renovating and adding new facilities to enhance our guests' experience. We hope to welcome you back in the future so that you can enjoy all the improvements we have made. Thank you again for staying with us. Best regards, The Sandcastle Oceanfront South Beach Resort team

8/10 – Bra

Jennifer

Likte: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Sandcastle Team den 23. apr. 2024
Thank you for staying with us! We look forward to hosting you in the future. We appreciate your feedback.

6/10 – Grei

Ashley

Reiste med familie
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Love the convenience of this property being right on the beach. I did not like the fact that the property is outdated. Could definitely use some renovations. The corners of the chairs and the walls have dust. It has a worn look to all the furniture but the actual sheets and towels were clean.
Bodde her 3 netter i april 2024
Svar fra Shantrise P. Front Desk Supervisor den 22. apr. 2024
Dear Ashley, Thank you for taking the time to provide us with your honest feedback regarding your recent stay at our hotel. We appreciate your input, as we are constantly striving to enhance our guests' experiences. We are delighted to inform you that we will be making several upgrades to our property in the coming months. These improvements will include updated mattresses, bed skirts, window treatments, carpeting, and in-room amenities, among other things. Our top priority is to provide a well-maintained and comfortable atmosphere for our guests. We would like to sincerely apologize for any inconveniences you may have experienced during your stay. If you are willing to give us another chance, please do not hesitate to contact us directly. We would be honored to welcome you back to our newly renovated hotel. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again in the future. Best regards, Sandcastle South Beach Team

10/10 – Utmerket

shirley r

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice clean hotel. Love the indoor pools
Bodde her 2 netter i april 2024
Svar fra Shantrise P. Front Desk Supervisor den 21. apr. 2024
Dear Shirley, Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you had a great experience with us. Our priority is to continuously enhance our services, and we are pleased to inform you that we will be introducing new renovations and accommodations soon. Please stay tuned to our website for further updates in the upcoming weeks. We look forward to welcoming you back to our hotel soon.

2/10 – Forferdelig

Roksolana

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
When booking, this hotel looked amazing! The rooms were updated and clean. But when I came into my room, it was a complete shock to how different it looked in person versus online. There was rust everywhere(on lamps, shelves, etc). The floor was inflating. Plus my room key card barely worked, it very difficult to get into the room and even when it would light up green, it still wouldn’t open. I took pictures to make sure I had evidence to show them how much of a disappointment the room was.
Bodde her 1 natt i april 2024
Svar fra Shantrise P. Front Desk Supervisor den 21. apr. 2024
Dear Roksolana, We would like to express our gratitude for choosing to stay at Sandcastle Oceanfront South Beach Resort. We truly enjoyed having you as our guest during your recent visit. Your feedback on your stay is highly appreciated and we are thrilled to inform you that we are currently renovating and adding new facilities to enhance our guests' experience. We hope to welcome you back in the future so that you can enjoy all the improvements we have made. Thank you again for staying with us. Best regards, The Sandcastle Oceanfront South Beach Resort team

6/10 – Grei

David

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
The location and ocean view was excellent! The overall accomodations just need some TLC, building is showing it's age and needs to remodel the rooms. We had several issues within the room but the major ones were handled immediately (no power in room). I advised the front desk representative the one dresser drawer was broken and the head board.
Bodde her 4 netter i april 2024
Svar fra Shantrise P. Front Desk Supervisor den 21. apr. 2024
Dear David, We would like to express our gratitude for choosing to stay at Sandcastle Oceanfront South Beach Resort. We truly enjoyed having you as our guest during your recent visit. Your feedback on your stay is highly appreciated and we are thrilled to inform you that we are currently renovating and adding new facilities to enhance our guests' experience. We hope to welcome you back in the future so that you can enjoy all the improvements we have made. Thank you again for staying with us. Best regards, The Sandcastle Oceanfront South Beach Resort team

4/10 – Dårlig

Heather

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The only positive experience was the staff was very friendly. I encountered multiple people and they were available and they helped. Also the heated pool was extremely hot. So Yes they had a heated pool but more like a boiling pot for lobsters. The maintenance man looked at it and agreed that the water was way too hot and lowered the temperature. The building is very old. The room is very dirty. I had an article fall under the bed and when I looked underneath to get it, it was completely disgusting. The floors in the room wasn’t clean. The room was advertised as having a kitchenette. It had a microwave and a refrigerator. There once was a stove bc there was a plug and a hole in the floor where it once was. The railing was a little shaky. The building was crumbling when we looked up from the pool and realized it was our room where it was cracked, we didn’t spend a lot of time on the balcony. When the AC came on it smelled like weed. I would not recommend staying here.
Bodde her 2 netter i april 2024
Svar fra Shantrise P. Front Desk Supervisor den 20. apr. 2024
Dear Heather, Thank you for sharing your review. I am sorry to hear that your experience was frustrating, but I appreciate you bringing this issue to my attention. We value your feedback and we will strive to do better in the future. Thank you for letting us know about this. We will investigate the matter and hope to resolve it promptly and accurately.Regards, Sandcastle South Beach Oceanfront Resort Frontdesk Team

6/10 – Grei

Robert

Reiste med familie og små barn
Likte: Personale og service
The indoor pool was closed and they didn’t put it on their website. Indoor pool was why I booked it.
Bodde her 3 netter i april 2024
Svar fra Shantrise P. Front Desk Supervisor den 19. apr. 2024
Dear Robert, We apologize for any inconvenience caused and regret that we were not able to meet your expectations. We take pride in providing exceptional attention to detail and strive to deliver a great experience for all our customers. Your feedback is valuable to us, and we appreciate you taking the time to bring it to our attention. We will use your comments to improve our services and ensure that this does not happen again. Thank you for posting your review. Regards, Sandcastle South Beach Oceanfront Resort Frontdesk Team

6/10 – Grei

Cheryl

Likte: Personale og service
Likte ikke: Fasiliteter
The most annoying thing about our stay was that our key cards stopped working several times a day. Very frustrating and inconvenient. The little tiki hut has reasonable prices until they slam you with additional charges. We had to change our first room because it was just gross. Second room was fine, but just fine. No soap… only shampoo n lotion. Staff was very nice and helpful. Location is far from boardwalk and attractions so be prepared to drive everywhere. We did enjoy our stay and relaxing by the pools and ocean. If you want quiet go down by lazy river.
Bodde her 5 netter i april 2024
Svar fra Shantrise P. Front Desk Supervisor den 17. apr. 2024
Dear Cheryl, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition as well as your stay. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better. Regards, Sandcastle South Beach Oceanfront Resort

6/10 – Grei

Antiniqua og Raleigh

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The overall experience was ok. I enjoyed the view, room size, and location. The staff was friendly and helpful. Everyone was very pleasant. The property is dated and the maintenance people played loud music in front of our door. The indoor pool area does not look clean. I would not stay again.
Bodde her 2 netter i april 2024
Svar fra Shantrise P. Front Desk Supervisor den 17. apr. 2024
Dear Antiniqua, Thank you for sharing your review. I am sorry to hear that your experience was frustrating, but I appreciate you bringing this issue to my attention. We value your feedback and we will strive to do better in the future. Thank you for letting us know about this. We will investigate the matter and hope to resolve it promptly and accurately. Regards, Sandcastle South Beach Oceanfront Resort

10/10 – Utmerket

Elsi

Bodde her 3 netter i april 2024
Svar fra Shantrise P. Front Desk Supervisor den 6. mai 2024
Dear Elsi, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Team

6/10 – Grei

Debra

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The indoor pool was nasty.
Bodde her 3 netter i mars 2024
Svar fra Shantrise P. Front Desk Supervisor den 17. apr. 2024
Dear Debra, I am sorry to hear that you were disappointed with your stay at our property. Our goal is always to ensure our guests have an enjoyable experience, as many others have attested on various platforms. I apologize for any oversights in housekeeping that may have affected your room's condition as well as your stay. Please allow us the chance to make it up to you during your next visit to Myrtle Beach. We look forward to serving you better. Regards, Sandcastle South Oceanfront Resort

8/10 – Bra

Angela

Likte: Renhold og personale og service
Bodde her 2 netter i april 2024
Svar fra Shantrise P. Front Desk Supervisor den 17. apr. 2024
Dear Angela, I am grateful for choosing Sandcastle Oceanfront South Beach Resort for your recent trip. It was delightful to have you stay with us and we appreciate your feedback regarding your stay. We hope to have the pleasure of welcoming you back soon. Best regards, Sandcastle South Beach Oceanfront Resort