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Anmeldelser av Candlewood Suites Muskogee, an IHG Hotel

2.5 out of 5
Candlewood Suites Muskogee, an IHG Hotel
1601 N 32nd Street, Muskogee, OK

Anmeldelser

6,2
Rangering på 10 − Utmerket. 35 av totalt 139 anmeldelser." "
Rangering på 8 − Bra. 22 av totalt 139 anmeldelser." "
Rangering på 6 − Grei. 33 av totalt 139 anmeldelser." "
Rangering på 4 − Dårlig. 19 av totalt 139 anmeldelser." "
Rangering på 2 − Forferdelig. 30 av totalt 139 anmeldelser." "

7,2/10

Renhold

7,4/10

Personale og service

5,2/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Amber

Reiste med familie
Likte: Renhold og personale og service
Had been overbooked so long line of people at checkin. Clerk explaining they didn’t have any rooms even though the customer had paid and had confirmation. My room key wouldn’t work so had to keep coming back to the main desk into this chaos. Took an hour to get into my room after I had the first key.
Bodde her 1 natt i mai 2024

8/10 – Bra

Matthew

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was exactly what I needed for the day of festivities I had planned. Bathroom sink was in a bit of disrepair but everything was clean and stay was enjoyable.
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

jose

Forretningsreisende, Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold
3 days without clean bathroom and floor
Bodde her 7 netter i april 2024

4/10 – Dårlig

Larry

Bodde her 1 natt i november 2023

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
HORRIBLE CUSTOMER SERVICE
Horrible! We brought a car trailer with our $100,000+ race car on it. They demanded us to park in a unlit, unsafe grass side lot that was completely out of sight of the hotel. There were only 5 cars parked in the entire parking lot and we planned on leaving at 7am the next morning. Surely, they could’ve spared a couple extra spots to accommodate us. NOPE! We ended up having to find another hotel to stay at, after having driven 11+ hours to get here. I would NEVER recommend this place to anyone. Totally unacceptable customer service.
Bodde her 1 natt i september 2023

8/10 – Bra

Sharon

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2023

10/10 – Utmerket

Linda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2023

10/10 – Utmerket

Barbara

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2023

8/10 – Bra

Cletus

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i september 2023

10/10 – Utmerket

Joseph

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023

8/10 – Bra

Tolbert

Reiste med familie
Likte: Personale og service og romkomfort
Likte ikke: Renhold
Unsatisfied
Bodde her 2 netter i juli 2023

10/10 – Utmerket

Cheryl

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juni 2023

10/10 – Utmerket

Taylor

Bodde her 1 natt i juni 2023

2/10 – Forferdelig

Richard

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Should be given a complement room stay for free
Booked motel over a month maybe two months ago the day came for us to check in to find out they claim they over booked and did not have a room available
Bodde her 1 natt i mai 2023

6/10 – Grei

Charles

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
the building was built CHEAP no insalation in the walls.
Bodde her 2 netter i mai 2023

4/10 – Dårlig

leah

Reiste med partner, Reiste med kjæledyr
Likte: Personale og service
Likte ikke: Renhold og fasiliteter
The room was not to clean. When i first walk in i saw 2 dead cockroachs on the floor. The stove top was misssing a handle to use the timer so could not even cook. There were no pots and pans to use only had plates and cups. The last thing was the bathtub had no stopper so could not even take a bath just a shower.
Bodde her 3 netter i april 2023

10/10 – Utmerket

Mikayla

Bodde her 1 natt i mars 2023

2/10 – Forferdelig

Hilary

Bodde her 1 natt i januar 2023

10/10 – Utmerket

Rebekah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2022

10/10 – Utmerket

Matt

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2022

10/10 – Utmerket

Matt

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2022

2/10 – Forferdelig

Hannah-Rose

Bodde her 1 natt i september 2022

8/10 – Bra

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2022
Svar fra DS den 12. aug. 2022
Thank you for staying with us!

10/10 – Utmerket

Adil

Bodde her 1 natt i august 2022
Svar fra DS den 12. aug. 2022
Thank you for staying with us!

4/10 – Dårlig

MARLENE

Reiste med familie
Likte: Personale og service
Likte ikke: Romkomfort
Mobility room booked was on the far side of the building from the elevator. We had to push My 70 year old handicapped brother who is on crutches in an office chair the entire way. The mattresses slid around on the platform, nearly causing him to fall. One of our other rooms had someone’s clothes in the closet and the air in the room was not blowing cold (103 degrees outside). Staff quickly moved our party out of that room and into another.
Bodde her 1 natt i juli 2022
Svar fra DS den 12. aug. 2022
I am glad to hear that the staff moved quickly to get you and your family into another room. Yes our corner rooms in the hotel are larger and set up specifically for ADA needs. When you stay with us again please call ahead and we can try to pre block your room closer to the elevator upon your request.

10/10 – Utmerket

Justine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 8 netter i juli 2022
Svar fra DS den 12. aug. 2022
Thank you for staying with us!

8/10 – Bra

April

Likte: Personale og service
Bodde her 1 natt i juli 2022

10/10 – Utmerket

stacy

Bodde her 1 natt i juni 2022

2/10 – Forferdelig

Douglas

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There was no room available when we arrived and had to look for another room
Bodde her 1 natt i juni 2022

2/10 – Forferdelig

Maria

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold og personale og service
Staff were rude. Especially the gentleman that helped me when I checked in. I called before I checked if they can provide play pen or some sort of crib since I have a 7 months old baby. He refused and adamant that they do not have one. When I checked in, we came to find out, they do have play pen. It added so much stress on my drive to the hotel.
Bodde her 2 netter i mai 2022

2/10 – Forferdelig

Gregory

Bodde her 1 natt i mai 2022

10/10 – Utmerket

Dana

Bodde her 1 natt i mai 2022

2/10 – Forferdelig

Joshua

Bodde her 2 netter i april 2022

8/10 – Bra

Ted

Bodde her 2 netter i april 2022

4/10 – Dårlig

Alice

Reiste med familie
Likte ikke: Romkomfort
Not a good choice
The hotel was still "under renovation" we were told at check in. And the pool was not available. There was no breakfast. The beds were supposed to be 2 queen, and were actually 2 double. There was a breaker box in the room, which was good because none of the lights worked reliably. Every time we would leave the hotel we were asked if we were checking out.
Bodde her 2 netter i april 2022

10/10 – Utmerket

Merlyn

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i april 2022

6/10 – Grei

Cody

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
Initial contact with staff was great. The guy that did the paperwork was super nice and helpful. The room was missing knobs for stove controls, limited towels and the closet doors were hanging off and dangerous for toddlers to be around. The heater would make it super hot, then would wait until it got super cold before kicking back on to repeat the process. The email I received from booking the room indicated check out time was “noon”. I received an angry knock on the door at 11:20 from the desk person telling me check out was at 11. I opened the door and showed her the email which indicated “noon”. She told me she would notify the front desk from what the email said. (She was the front desk). I meet at this location to transfer my child back and forth with her mom from central Texas. I use check out times as a meeting time. If there is some type of misunderstanding between the site and Expedia’s emails then that should be addressed.
Bodde her 1 natt i april 2022

2/10 – Forferdelig

Darline

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Unorganized
The checkin process was the worst I ever seen it took a complete hour at 230 am to get checked in. I prepaid for 2 room through the hotel.com app and when I got there they charged my card again and then charged for an extra night stay after saying we could have a late checkout. Now I have to go through my bank to get the charges reversed
Bodde her 2 netter i mars 2022

4/10 – Dårlig

Lawrence

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Not a great stay
Our stay was not good. The hallway was dirty, the noise level was high during the night with doors slamming, there was only 1 bath towel and no wash clothes, no hair dryer, no ice bucket, the TV remote did not work to change channels.
Bodde her 1 natt i desember 2021

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Personale og service og romkomfort
No towels?!
The lady that checked us in was very friendly and pleasant and made the process easy. When we got to our room, the TV was already on which we thought was strange. There were 3 of us in the room: myself, my husband, and my sister. There were only 2 towels in the room. When my husband went down to ask for another towel, he was told they were all in the dryer and someone would bring some up. They never came. We asked again the next morning and were told again that they didn’t have any towels. My sister was forced to dry off using a hand towel. The TV only had one channel, TBS. We thought maybe it was the remote but the volume and mute buttons worked. It was only the buttons associated with the channels. In the bathroom, the complimentary lotion had been partially used. Also, there was no little bar of soap to wash your hands. The soap/shampoo/conditioner dispenser in the shower had huge, crusty globs on the spouts. I always travel with my own but that was gross to see while showering. It has obviously been a while since the floors had been swept. The bottoms of our socks were dirty from just walking across the room. My family has asked not to stay here again and I have to say I agree. The price was nice but next time, I’ll pay a few more dollars so no one has to dry off with a hand towel.
Bodde her 2 netter i desember 2021

6/10 – Grei

Kasey

Reiste med familie
Eh
The first relations lady was disinterested in her job, it smelt horrible like smoking for a non smoking building, the room was mossing the tv remote, rhe phone wasnt working, the elevatornwas glitchy.
Bodde her 1 natt i november 2021

8/10 – Bra

Evelyn

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2021

2/10 – Forferdelig

Alex

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The worse hotel I ever stayed
Bodde her 1 natt i august 2021

2/10 – Forferdelig

Verifisert reisende

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room we were in first had food in the microwave, hair on the bathroom floor, and the beds weren’t made. The second room they moved us to about knocked me out with the smell of mold. We had a reservation for two nights and ended up staying only one night.
Bodde her 2 netter i august 2021

4/10 – Dårlig

Rachel

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Where to start
I was very disappointed this trip. First, let me preface this by the front desk people are great, professional, courteous and fast. But the room. Where to begin. The AC wasnt working right. I managed to make it work with the fan as they were sold out of rooms. I then proceeded to pull back the bedspread and the sheets had pubic hairs on them. GROSSS!!!!! Also, they have it to where you cannot turn the tv up. And so i couldnt hear that either. Save your money!
Bodde her 1 natt i juli 2021

10/10 – Utmerket

tanya

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2021

4/10 – Dårlig

Wanda

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
The staff was very pleasant. The biggest issue was that when we asked for fresh towels we were told that there were not and we would have to bring them down to the front and they would wash them for us and then we could come back in an hour and pick them up. We asked twice during our 5 night stay if someone would come and get the trash on the morning we left, no one had shown up to take out the trash. Now, maybe this is a policy of your company that no one comes in and attends to this type of things, but we should have been told that in the beginning. We also were given a room that someone was already in and had to go back up to the desk and tell them, that I understand can happen with employees and training. The best thing was that at least the employees were nice.
Bodde her 6 netter i juli 2021

10/10 – Utmerket

Amber

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2021

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2021

2/10 – Forferdelig

Verifisert reisende

Forretningsreisende, Reiste med kjæledyr
I called ahead to ensure that I had a room. When I got there they had given away my room and informed me they were overbooked. This was after driving all night for work.
Bodde her 1 natt i mai 2021