Hoteller nær Musée du Calisson

"Problems started at check-in. The front desk attendant took some time to locate my reservation, and when she finally did, she told us that nothing had been paid in advance—despite the fact that everything had been paid in advance. When we tried to confirm whether the room was the correct type, she had to ask her colleague. The room itself was not bad, but the corridors smelled strongly of fresh paint, possibly due to a recent flood. We could still see signs of damage in some areas. Cleanliness was below expectations, particularly in the bathroom, which didn’t have a proper shower enclosure—just a curtain. In fact, we were given an accessible room, even though none of us have a disability. The worst part of our stay happened when my wife went to the front desk to ask for a roll of toilet paper and a bar of soap (which, by the way, was a miniature). The receptionist was extremely rude and started questioning why we needed them—implying we might be trying to sell them. That’s completely ridiculous and offensive. Perhaps the issue was with the two girls working on September 27th, as the other staff members seemed fine. Breakfast was also disappointing. Only one person was cleaning tables and refilling food, and she clearly couldn't keep up with the number of guests. I honestly can’t believe this hotel has such a high score, especially when compared to other places I’ve stayed with the same rating. "

"On our first night, shower room water flooded outside the shower room, so we were offered to move to another room. Took us an hour to move our stuff which delayed our dinner. At dinner on our first night (around 9pm), more than half of the tables were vacant. Yet the old waiter of Indian decent remanded for not making reservation, stating that they had served 70 tables but only 10 had made reservations. His official reason that we need to make reservation was because “the kitchen had enough to do”, which makes no sense. It seems they or he does not want more customers! As we left the room late the second morning, we informed the reception to make the room as we passed by on our way to the pool. It was never made up. "