Hoteller i Mount Vernon

«Customer service was horrible very unprofessional»

«Staff was rude and charged me a 50$ pet fee for support animal I've had since my discharge from the military. She is certified to notice and prevent several different health issues so I had no problem paying the pet fee. By law it was all illegal and I kept mouth shut, cause I reported their business like I am supposed to too the ADA.»

«Kindly Staff!»

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«Good price and and had all the basics.»

«Clean updated room. Great breakfast!»

«Looks very pretty. However handicap baths they are not. I am sure they dont meet ADA standards. You have a high tub to climb over to take a shower and no vertical hand rail to hold. A plastic chair in bathroom was so wide would not fit in tub.»

«I like the location of the property and the staff is always nice and helpful.»

«Rented 2 rooms. Problems: No linens for sleeper sofa. No supplies in kitchenette. Smelled stale. Other room’s toilet didn’t flush without fixing something inside top each time. Didn’t figure out this was a problem til early evening and had unpacked so didn’t want to move. Apparently, they couldn’t “fix it”.»

«The night of our stay our flight was delayed. When we called the hotel (several times with updates) the front desk attendants were helpful and kind. Finally, after arriving late into the night, we were greeted warmly by name. The entire property was clean, modern, and fresh. Breakfast was a notch above the normal hotel fair. We left feeling energized even, despite the weather delayed flight, causing a little less sleep than hoped for.»

«Hello, The Breakfast is nothing to write home about. VERY Generic basic offers. We stayed 3 nights and only ate breakfast once there because it was so Generic. Room was nice , The have nothing interesting on the TV Guide, but you really don’t need to be in front of the TV, we like to wind down at bedtime watching something good and didn’t really have that. No plastic utensils or any kind for Coffee»

«The breakfast buffet and evening food are nice.»

«Had a horrible $475+ experience at Clarion. This was half the price with working AC. Room was smaller, yet spacious enough. Bathroom very clean. Don't pay $130 per night someplace else.»

«I booked an accessible room online, due to being in a wheelchair. I have a service dog and was required to put a refundable deposit for bringing him, and since he is not a pet, I believe that is illegal, firstly. I got back the deposit, but they put me in a nonaccessible room because of my service dog. I was unable to use the restroom in the room and was required to use the lobby restroom. They gave me no reason for changing the room until after I checked out, which was that the handicap ...

«The hotel itself was fine. The elevator was broke and the only available rooms, we were told, was on the 3rd floor. It was a long haul up the stairs since I was alone. The breakfast was nothing warm. It was just a variety of cereal options and some bagels/bread for toast. I would probably stay again if I had to, but wish I would have known ahead of time on the breakfast/elevator!»

«Best breakfast of our road trip! Rooms were what you’d expect.»

«Clean rooms friendly staff good breakfast.»

«Pro: One of the most comfortable beds I have slept on in a hotel. Con: Furniture had extremely heavy dust all over.»

«Hotel was just ok, but would not choose this hotel again. It is in a good location.»