Hoteller i Mount Vernon

«Customer service was horrible very unprofessional»

«Staff was rude and charged me a 50$ pet fee for support animal I've had since my discharge from the military. She is certified to notice and prevent several different health issues so I had no problem paying the pet fee. By law it was all illegal and I kept mouth shut, cause I reported their business like I am supposed to too the ADA.»

«Kindly Staff!»

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«Good price and and had all the basics.»

«Clean updated room. Great breakfast!»

«The night of our stay our flight was delayed. When we called the hotel (several times with updates) the front desk attendants were helpful and kind. Finally, after arriving late into the night, we were greeted warmly by name. The entire property was clean, modern, and fresh. Breakfast was a notch above the normal hotel fair. We left feeling energized even, despite the weather delayed flight, causing a little less sleep than hoped for.»

«We have stayed at many the past couple of years this one was by far the best. Pet Friendly and rooms do not smell and everything is clean Breakfast was very good»

«The breakfast buffet and evening food are nice.»

«Rented 2 rooms. Problems: No linens for sleeper sofa. No supplies in kitchenette. Smelled stale. Other room’s toilet didn’t flush without fixing something inside top each time. Didn’t figure out this was a problem til early evening and had unpacked so didn’t want to move. Apparently, they couldn’t “fix it”.»

«Unknown dirt like substance coming out of the AC. The shower smelled foul. I looked under the bed, it was littered with food. I checked for bed bugs, and didn't see any, however I did wake up itchy in the middle of the night. The worst hotel I have ever stayed at.»

«The hotel itself was fine. The elevator was broke and the only available rooms, we were told, was on the 3rd floor. It was a long haul up the stairs since I was alone. The breakfast was nothing warm. It was just a variety of cereal options and some bagels/bread for toast. I would probably stay again if I had to, but wish I would have known ahead of time on the breakfast/elevator!»

«Hello, The Breakfast is nothing to write home about. VERY Generic basic offers. We stayed 3 nights and only ate breakfast once there because it was so Generic. Room was nice , The have nothing interesting on the TV Guide, but you really don’t need to be in front of the TV, we like to wind down at bedtime watching something good and didn’t really have that. No plastic utensils or any kind for Coffee»

«I will say this is the 2nd time I stayed here since I had a great experience the first time. I even paid more this time because it was a good first impression. However, I am not sure if it because I was on the first floor, but this time around it was loud and I felt uncomfortable being by myself. I would give it a 3 1/2 stars. I am not sure I will be staying there for the next time I go to see my daughter at school.»

«Great place!»

«Had a horrible $475+ experience at Clarion. This was half the price with working AC. Room was smaller, yet spacious enough. Bathroom very clean. Don't pay $130 per night someplace else.»

«Positives: Comfy beds and pleasant staff. Negatives: The air conditioner rattled and the floor had bugs on it. The worst part was how loud the upstairs guests were until 4am. I got no sleep. I reported this to staff twice, but nothing seemed to change. There was a family of 7 above me bouncing balls on the floor and jumping off beds all night. I won’t stay again.»

«Hotel was just ok, but would not choose this hotel again. It is in a good location.»

«Pro: One of the most comfortable beds I have slept on in a hotel. Con: Furniture had extremely heavy dust all over.»