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Anmeldelser av Hampton Inn Mt. Vernon

2.5 out of 5
Hampton Inn Mt. Vernon
221 Potomac Blvd, Mount Vernon, IL

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 374 av totalt 667 anmeldelser." "
Rangering på 8 − Bra. 207 av totalt 667 anmeldelser." "
Rangering på 6 − Grei. 52 av totalt 667 anmeldelser." "
Rangering på 4 − Dårlig. 19 av totalt 667 anmeldelser." "
Rangering på 2 − Forferdelig. 15 av totalt 667 anmeldelser." "

9,0/10

Renhold

9,2/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Jennifer

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i januar 2023
Svar fra Customer Service den 3. feb. 2023
Thank you for sharing your thoughts with us, Jennifer!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hampton Inn Mt. Vernon.

8/10 – Bra

Maxine

Reiste med partner
Likte: Renhold og personale og service
It’s a nice hotel. We didn’t use the pool or eat breakfast. The check in desk could be lower and towels need to be replaced, kind of thin.
Bodde her 1 natt i januar 2023
Svar fra Customer Service den 3. feb. 2023
Thanks for the 4-star rating and review, Maxine!We're thrilled you had such a pleasant time at the Hampton Inn Mt. Vernon! We strive to offer top-notch service and convenience for our guests. We look forward to sharing an even better experience with you next time.

10/10 – Utmerket

Larry

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It was great
Bodde her 1 natt i januar 2023
Svar fra Customer Service den 30. jan. 2023
Thanks for the amazing rating, Larry!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn Mt. Vernon!

8/10 – Bra

Terry

10/10 – Utmerket

Bruce

Bodde her 1 natt i januar 2023
Svar fra Customer Service den 10. jan. 2023
Thanks for the outstanding rating, Bruce!We're delighted your time at Hampton Inn Mt. Vernon was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 – Utmerket

Michelle

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2023
Svar fra Customer Service den 8. jan. 2023
Thank you for the fantastic rating, Michelle!It's outstanding you had such a wonderful experience at Hampton Inn Mt. Vernon. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 – Utmerket

Paul

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
/
Bodde her 1 natt i desember 2022
Svar fra Customer Service den 31. des. 2022
Thank you for the 5/5 rating, Paul!It's excellent you enjoyed your time at Hampton Inn Mt. Vernon so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 – Utmerket

Frances

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Goid service close to restaurants
Bodde her 1 natt i desember 2022
Svar fra Customer Service den 28. des. 2022
Thank you for the wonderful review, Frances!It's outstanding your time at Hampton Inn Mt. Vernon was so fantastic! We're thrilled you enjoyed our ideal location so much. We strive for excellence and your praise for our friendly staff lets us know we're doing our job! We can't wait to see you again soon so we can share another amazing experience with you!

8/10 – Bra

jose

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They had a microwave in lobby for use
Svar fra Customer Service den 28. des. 2022
Thank you for the great rating, Jose!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hampton Inn Mt. Vernon. We'd like to share an even better experience with you soon.

6/10 – Grei

Jon

Reiste med en gruppe
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Disappointed
Disappointed by not knowing the pool was broke. Also our bedding had a HUGE stain on it. It was very disgusting. It was very noticeable and shouldn’t have even made it on the mattress
Bodde her 1 natt i november 2022
Svar fra Customer Service den 5. des. 2022
We appreciate the feedback, Jon.We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 – Grei

Sandra

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Pool closed
We get a room for my granddaughter’s birthday every year. We were so disappointed to get there and have the pool closed. I had reservations with no cancellation. No compensation was offered at all. I was very disappointed!
Bodde her 2 netter i november 2022
Svar fra Customer Service den 15. nov. 2022
We appreciate the feedback, Sandra, and thank you for your continued patronage.We're happy you had a pleasant stay with us despite our amenities not exceeding your expectations. We'll address your concerns with the appropriate members of our management team moving forward.We do hope to host you again soon for a more positive experience.

8/10 – Bra

Intaku

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2022
Svar fra Customer Service den 15. nov. 2022
Thanks for the great rating, Intaku!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hampton Inn Mt. Vernon soon, we'd love to have you back!

6/10 – Grei

Jeff

Reiste med familie, Reiste med kjæledyr
Likte: Personale og service
Nothing too special about this hotel that’d justify the cost.
Bodde her 1 natt i oktober 2022
Svar fra Front Desk Team den 31. okt. 2022
Jeff, Thank you for taking the time to review our hotel and for being our valued guest at the Hampton Inn Mt. Vernon. We strive to provide 5-star service and are disappointed to learn we did not achieve that. Please provide additional feedback so we can make improvements.

8/10 – Bra

Scott

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good, not great.
Nice stay. The room was mostly clean. Bathroom light fixture was a little dirty. Shower took a long time to get hot. Other than that, a generally enjoyable experience. Staff was terrific, no major concerns.
Bodde her 1 natt i oktober 2022
Svar fra Front Desk Team den 25. okt. 2022
Scott, Thank you for taking the time to leave us a positive review and for being our valued guest at the Hampton Inn Mt. Vernon. We're thrilled you enjoyed our terrific staff and hope to welcome you back again in the future. Safe travels.

10/10 – Utmerket

Carl

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice stay
Bodde her 1 natt i oktober 2022
Svar fra Front Desk Team den 24. okt. 2022
Carl, Thank you for the 5-star review and for choosing the Hampton Inn Mt. Vernon for your travels. We hope to welcome you back again soon.

8/10 – Bra

Michael

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Business Center was disappointing. There was only a printer in a nice sizable room. Printer with copy option would have been appreciated.
Bodde her 1 natt i oktober 2022
Svar fra Front Desk Team den 17. okt. 2022
Michael, Thank you for the positive review and for choosing our Mt. Vernon hotel for your travels. We appreciate your feedback and hope to welcome you back again soon.

10/10 – Utmerket

Vernon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel and staff. Only downside is their choice of coffee in the rooms.
Bodde her 1 natt i oktober 2022
Svar fra Front Desk Team den 17. okt. 2022
Vernon, Thank you for the 5-star review and for choosing the Hampton Inn Mt. Vernon for your travels. We are thrilled you enjoyed your overall stay and our staff. We hope to welcome you back again soon.

10/10 – Utmerket

Asa

Bodde her 1 natt i oktober 2022

8/10 – Bra

Julie

Bodde her 1 natt i september 2022

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great
Great!
Bodde her 1 natt i september 2022
Svar fra Front Desk Team den 5. okt. 2022
Dear valued guest, Thank you for the 10-star review and for choosing the Hampton Inn Mt. Vernon for your travels. We're thrilled you enjoyed your stay and hope to welcome you back again soon.

10/10 – Utmerket

Donat

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place I’ll be back soon
Bodde her 1 natt i september 2022
Svar fra Front Desk Team den 26. sep. 2022
Donat, Thank you for the 5-star review and for being our valued guest at the Hampton Inn Mt. Vernon. We hope to welcome you back again soon.

8/10 – Bra

Gregory

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2022
Svar fra Front Desk Team den 21. sep. 2022
Gregory, Thank you for the positive review and for choosing the Hampton Inn Mt. Vernon for your travels. We hope to welcome you back again soon.

4/10 – Dårlig

Donald

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
A 3 foot section of carpet appears to have been cleaned with bleach. The sink has cracks in it. The bathroom door is scratched up like a pet had been trying to get out. The AC is extremely loud. Not a Hampton/Hilton level property.
Bodde her 1 natt i september 2022
Svar fra Front Desk Team den 16. sep. 2022
Donald, Thank you for taking the time to review our Mt. Vernon hotel and for being our valued guest. We greatly appreciate your feedback and will be using it to make improvements at our hotel. Safe travels.

2/10 – Forferdelig

Kimberly

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Staff nice…. Facility not kept up. Bathroom full of mold. Carpets dirty and smelled awful. Found pizza box under bed. No hot water day or night. Worst excuse for a Hampton Inn I have ever seen.
Bodde her 1 natt i august 2022
Svar fra Front Desk Team den 6. sep. 2022
Kimberly, Thank you for taking the time to review our Mt. Vernon hotel and for being our valued guest. We appreciate your feedback and will use it to make improvements.

8/10 – Bra

Daniel

Bodde her 1 natt i august 2022
Svar fra Front Desk Team den 6. sep. 2022
Daniel, Thank you for the positive review and for selecting the Hampton Inn Mt. Vernon for your travels. We hope to welcome you back again soon.

6/10 – Grei

Charles S.

Likte: Personale og service og overnattingsstedets bygg og tilstand
Coffee was less then desired…. Need regular coffee or robust coffee instead of light coffee… drove down th McDonalds to get better coffee.
Bodde her 1 natt i august 2022
Svar fra Front Desk Team den 30. aug. 2022
Charles, Thank you for your feedback and for choosing our Mt. Vernon hotel for your travels. We hope to have the opportunity to welcome you back in the future.

10/10 – Utmerket

Carl

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Well kept property.
Bodde her 1 natt i august 2022
Svar fra Front Desk Team den 25. aug. 2022
Carl, Thank you for the 5-star review! We hope to welcome you back again soon.

8/10 – Bra

Melissa

Reiste med partner
Likte: Renhold og personale og service
Bathroom needs update. Very low tub and toilet and some tile in bath area seems to need work. Level a few tiles and re-grout.
Bodde her 1 natt i august 2022
Svar fra Front Desk Team den 21. aug. 2022
Melissa, Thank you for taking the time to review our hotel and for being our valued guest. We appreciate your positive review and hope to welcome you back again soon.

10/10 – Utmerket

Kevin

Reiste med familie, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hyatt Place is always a great stay. Location is a little older and beginning to show. But all in all still a great place and is pet friendly. My only issue was that it took several minutes for anyone to come to the front desk to check us in. That said, I will almost always choose Hyatt Place if one is available. I wish there were more locations.
Bodde her 1 natt i august 2022
Svar fra Front Desk Team den 21. aug. 2022
Hi Kevin, We believe your review was submitted to the wrong hotel.

10/10 – Utmerket

STEVEN

Bodde her 1 natt i august 2022

8/10 – Bra

Diane

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location
Bodde her 1 natt i august 2022
Svar fra Front Desk Team den 15. aug. 2022
Diane, Thank you for taking the time to review our hotel and for being our valued guest. We hope to welcome you back again soon!

10/10 – Utmerket

Robert

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great night
Just as advertised
Bodde her 1 natt i august 2022
Svar fra Front Desk Team den 13. aug. 2022
Robert, Thank you for the 10-star review! We're thrilled you enjoyed your stay and hope to welcome you back again soon.

10/10 – Utmerket

Veronica

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
good location
Bodde her 1 natt i august 2022
Svar fra Front Desk Team den 10. aug. 2022
Veronica, Thank you for the 5-star review and for choosing the Hampton Inn Mt. Vernon hotel for your travels. We're thrilled you enjoyed our location and hope to welcome you back again soon.

6/10 – Grei

Polly

Reiste med familie
Likte: Renhold og personale og service
I love Hampton Inn but this one seems to be showing some age. The hallway on the 4th floor had a terrible odor that made coming in and out unpleasant. The TV in the room seemed very old and the mattresses seemed near the end of their life. The breakfast was the weakest I have ever seen at Hampton Inn. There was very little selection, the waffle iron was not hooked up, the oatmeal was cold and there was no peanut butter. I mention these items because my autistic son loves all of these items that we normally find at Hampton Inn for breakfast. We paid a pretty high room rate so we felt pretty disappointed. With all that said, the room was clean, the staff was nice, and the location was quiet.
Bodde her 1 natt i august 2022
Svar fra Front Desk Team den 10. aug. 2022
Polly, Thank you for taking the time to review our hotel and for being our valued guest. We appreciate your honest feedback and have shared it with our management team to make improvements going forward.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good hotel, quiet, good space, clean, friendly staff
Bodde her 1 natt i august 2022
Svar fra Front Desk Team den 8. aug. 2022
Dear valued guest, Thank you for the positive review and for choosing the Hampton Inn Mt. Vernon for your summer travels. We're thrilled you enjoyed our friendly staff, quiet and clean guest rooms. We hope to welcome you back again soon.

10/10 – Utmerket

Chelsy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice
Bodde her 1 natt i juli 2022
Svar fra Front Desk Team den 8. aug. 2022
Chelsy, Wow! Thank you for the 5-star review and for choosing our Mt. Vernon hotel for your travels. We appreciate the review and hope to welcome you back again soon.

2/10 – Forferdelig

Suzanne

Bodde her 1 natt i juli 2022
Svar fra Front Desk Team den 8. aug. 2022
Suzanne, Thank you for taking the time to review our hotel and for being our valued guest in Mt. Vernon. We strive to provide superior 10-star service to all of our guests and are disappointed to learn we fell short during your stay. Please provide us with additional details so we can make improvements for future guests.

10/10 – Utmerket

Michael

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It was nice and quiet and in a good area.
Bodde her 1 natt i juli 2022
Svar fra Front Desk Team den 8. aug. 2022
Michael, Thank you for the 10-star review and for selecting the Hampton Inn Mt. Vernon for your summer travels. We're thrilled you enjoyed every aspect of your stay and hope to welcome you back again soon.

2/10 – Forferdelig

Sara

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2022
Svar fra Front Desk Team den 8. aug. 2022
Sara, Thank you for taking the time to review our hotel and for being our valued guest. We strive to provide superior 10-star service to all of our guests and are disappointed to learn we came up short during your stay. Please provide us with additional details so we can make improvements going forward.

10/10 – Utmerket

Meghan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice staff in the morning & the lady in charge of breakfast took pride in her work. Breakfast was good.
Bodde her 1 natt i juli 2022
Svar fra Front Desk Team den 27. juli 2022
Meghan, Wow! Thank you for the 5-star review and for selecting our Mt. Vernon hotel. We're thrilled you enjoyed our complimentary breakfast and incredible staff. Safe travels and we hope to welcome you back again soon!

10/10 – Utmerket

Kristi

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very comfortable stay!
Bodde her 1 natt i juli 2022
Svar fra Front Desk Team den 27. juli 2022
Kristi, Thank you for the 5-star review and for choosing the Hampton Inn Mt. Vernon for your summer travels. We hope to welcome you back again soon!

10/10 – Utmerket

Steve

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice
The first room they gave us was not made up. Once we got into a good room, it was great. The breakfast selections were excellent (one of us dieting, the other not. Good selections for both). Clean. TV was small, but not a problem for us. Pay for a 3-star, take your chances on quality, and buy your breakfast elsewhere, or know you are getting a nice, clean room with a good breakfast included for $30 more.
Bodde her 1 natt i juli 2022
Svar fra Front Desk Team den 27. juli 2022
Steve, Thank you for the 10-star review and for selecting the Hampton Inn Mt. Vernon for your summer travels. We're thrilled you enjoyed your stay with us and hope to welcome you back again soon.

6/10 – Grei

Jennie og Neligh

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Staff was incredible! Following an accident we were forced to stay in mount vernon. Staff got us in a room right away even though it was way before check in! Very pleased! Property was just ok. Could use some updating!
Bodde her 1 natt i juli 2022
Svar fra Front Desk Team den 27. juli 2022
Jennie, Thank you for taking the time to review our hotel and for being our valued guest. We were sorry to hear of the circumstances of your stay but happy to welcome you to our home. We hope to have the opportunity to welcome you back again in the future.

6/10 – Grei

Karen

Room smelled a bit like mold. Damp smell
Bodde her 1 natt i juli 2022
Svar fra Front Desk Team den 18. juli 2022
Karen, Thank you for taking the time to review our hotel in Mt. Vernon. We appreciate your feedback and will use it to make improvements for future guests. Safe travels.

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2022
Svar fra Front Desk Team den 18. juli 2022
Michael, Thank you for the 10-star review and for being our valued guest at the Hampton Inn Mt. Vernon. We're thrilled you enjoyed your stay and we hope to welcome you back again soon.

8/10 – Bra

mary og greensboro

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
i booked this hotel because i was traveling with 12 yo grandson & it had a pool. Found out on arrival that pool was closed ‘for cleaning’. Also, lady taking care of breakfast area could have been more pleasant.
Bodde her 1 natt i juli 2022
Svar fra Front Desk Team den 18. juli 2022
Mary, Thank you for taking the time to review our hotel in Mt. Vernon. We appreciate your feedback and will use it to make improvements for future guests. Safe travels.

6/10 – Grei

Jarred

Forretningsreisende, Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great staff but poor quality
Bodde her 1 natt i juli 2022
Svar fra Front Desk Team den 18. juli 2022
Jarred, Thank you for taking the time to review our hotel in Mt. Vernon. We appreciate your feedback and will use it to make improvements for future guests. Safe travels.

10/10 – Utmerket

Angela

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean, loved the free breakfast and was very close to the interstate
Bodde her 1 natt i juni 2022
Svar fra Front Desk Team den 30. juni 2022
Angela, We greatly appreciate your 5-star review and thank you for choosing our hotel for your summer travels. Our easy in and out access makes us the perfect stop for someone needing a quick pit stop on the summer road trip. Kickstarting your morning with our free breakfast helps you get back on the road sooner. We hope to welcome you back again soon.

8/10 – Bra

Howard

Likte: Renhold, personale og service og romkomfort
Clean rooms and good stay. But…
This Hampton Inn is due for some updating. Seems to be one of older ones.
Bodde her 1 natt i juni 2022
Svar fra Front Desk Team den 30. juni 2022
Howard, Thank you for the positive review and for choosing our Mt. Vernon hotel for your summer travels. We hope to welcome you back again soon.

10/10 – Utmerket

Jan

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay.
Bodde her 2 netter i juni 2022
Svar fra Front Desk Team den 22. juni 2022
Jan, Thank you for the 5-star review and for choosing the Hampton Inn Mt. Vernon for your summer travels. We're thrilled you enjoyed your stay and we hope to welcome you back again soon.