2/10 – Forferdelig
David
Reiste med partner
29. mai 2024
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
After a long day, we got to Springhill Suites at 9:40 PM and no one was at the front desk even though check in goes til 2:00 AM. I had to wait several minutes before someone came out to assist me. The one working elevator took FOREVER to get to the 1st floor. The room we were assigned was nice, but the sliding bathroom door was off its track and wouldn't close, and maintenance couldn't fix it. I had to go back down to the front desk to get assigned another room, which had some stains on the carpet and especially nasty stains on the couch! I'd be embarrassed if I was the hotel manager. There were also hairs in the bathroom that were not ours... yikes! The only tissue box in the room only had 2 tissues in the box, which was an inconvenience. Breakfast was just OK but the spigot for the orange juice only dispensed water. When I mentioned it to the front desk staff, they said they would take care of it. They didn't. I honestly was expecting a lot more out of this hotel for what I paid, and I was sorely disappointed. I will never be staying there again.
David
Bodde her 2 netter i mai 2024