Luftbilde

Anmeldelser av Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

5 out of 5

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 486 av totalt 1009 anmeldelser." "
Rangering på 8 − Bra. 236 av totalt 1009 anmeldelser." "
Rangering på 6 − Grei. 144 av totalt 1009 anmeldelser." "
Rangering på 4 − Dårlig. 78 av totalt 1009 anmeldelser." "
Rangering på 2 − Forferdelig. 65 av totalt 1009 anmeldelser." "

8,6/10

Renhold

8,2/10

Personale og service

8,4/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Tak Fai og LITTLE NECK

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great time and Enjoy my stays
Bodde her 2 netter i mai 2024
Svar fra Jodian Bucknor den 29. mai 2024
Hi Tak Fai, Thank you for your recent feedback. We are happy you had an amazing time with us and hope you will visit us again soon.Regards,

10/10 – Utmerket

Charles

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the ocean. Hospitality was out of world
Bodde her 4 netter i mai 2024
Svar fra Jodian Bucknor den 28. mai 2024
Hi Charles, We are delighted for your recent review. We pride ourselves in maintaining and improving our services. We hope you will visit us soon. Regards,

10/10 – Utmerket

Sako

Bodde her 7 netter i mai 2024
Svar fra Jodian Bucknor den 24. mai 2024
Hi Sako, Thank you for recent review. We are delighted we have exceeded your expectations and we hope to welcome you back soon. Regards,

8/10 – Bra

Maurice

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall pleased
Bodde her 4 netter i mai 2024
Svar fra Jodian Bucknor den 22. mai 2024
Hi Maurice, We are delighted you had a lovely stay with us and i hope this deems you visit us back soon. We are looking forward to it. Regards,

10/10 – Utmerket

Shawnkitta

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Jodian Bucknor den 22. mai 2024
Hi Shawnkitta,We are happy you had an excellent stay with us. We hope you will visit us soon. Regards.

10/10 – Utmerket

James Pernell David

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect trip
Bodde her 4 netter i mai 2024
Svar fra Jodian Bucknor den 20. mai 2024
Hi James Pernell, We are thrilled about your recent stay review with us. We are happy you had an amazing time and we look forward in welcoming you back soon. Regards,

6/10 – Grei

Keri C

Reiste med partner
Likte: Renhold
The property was quiet and relaxing. The beach was beautiful. But the food and service were not on par with other Secrets resorts I have visited. I have been to Secrets Akumal and Secrets Cap Cana. Those resorts were more modern. The food was consistently good and the service was much better. I don't know that I would return to Secrets St. James.
Bodde her 3 netter i april 2024
Svar fra Jodian Bucknor den 20. mai 2024
Hi Keri C, Thank you for your review, we truly appreciate it and we do apologize for where we lacked in providing true service to you. Regards,

10/10 – Utmerket

Howard

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
An amazing stay, food at this resort (and especially the connected breathless resort) was top-class, and all the staff were friendly and helpful!
Bodde her 3 netter i mai 2024
Svar fra Jodian Bucknor den 14. mai 2024
Hi Howard, We are delighted you had an amazing time with us with your entire stay. We eagerly await you to visit us again soon. Regards,

8/10 – Bra

Coritta

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was great especially Dane the butler. Shane was also great at check in. The young men working at the jerk hut were very rude
Bodde her 6 netter i april 2024
Svar fra Jodian Bucknor den 14. mai 2024
Hi Corita, Thank you for your recent review. We are happy you had a lovely time with us and sorry for the few mishaps you encountered. We hope you will afford us the opportunity again to host you soon. Regards,

8/10 – Bra

Diane og St Peters

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It is a nice location. The ocean was beautiful but limited beach area. There are small areas but can't go on a long beach walk because of rock walls or security restrictions. Food was average. Long waits for dinner.
Bodde her 2 netter i april 2024
Svar fra Jodian Bucknor den 13. mai 2024
Hi Diane, Thank you for your recent feedback. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill all your expectations. We hope you will visit us again.Regards,

10/10 – Utmerket

Luised

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy bonito y seguro
Bodde her 3 netter i mai 2024
Svar fra Jodian Bucknor den 13. mai 2024
Hi Luised, Estamos encantados de saber que lo pasaste increíble con nosotros.Nos gustaría darle la bienvenida a casa pronto nuevamente.Regards,

10/10 – Utmerket

Denise

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything
Bodde her 3 netter i mai 2024
Svar fra Jodian Bucknor den 13. mai 2024
HI Denise, I am happy you had a lovely time with us and that you will visit us soon.Regards,

8/10 – Bra

Shenika

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property is getting old but still clean and the people are nice and helpful
Bodde her 3 netter i mai 2024
Svar fra Jodian Bucknor den 10. mai 2024
Hi Shenika, Thank you for your rating. We are happy you had a lovely stay and hope you will visit again soon.Regards,

10/10 – Utmerket

Gersha

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay
Bodde her 3 netter i mai 2024
Svar fra Jodian Bucknor den 8. mai 2024
Hi Gersha, Thank you for your excellent review. We are delighted you had an amazing time with us. We look forward in seeing you soon. Regards,

6/10 – Grei

Alejandra

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Jodian Bucknor den 10. mai 2024
Hi Alejandra, Thank you for choosing our resort as your vacation destination. We are delighted you enjoyed your stay. We look forward to welcoming you back home in the future.Regards,

10/10 – Utmerket

Shantel og Chicago

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Jodian Bucknor den 8. mai 2024
Hi Shantel,Thank you for your excellent review. We are delighted you had an amazing time with us. We look forward in seeing you soon. Regards,

10/10 – Utmerket

Nkiruka

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Service and food options were awesome
Bodde her 4 netter i mai 2024
Svar fra Jodian Bucknor den 7. mai 2024
HI Nkiruka, Thank you for your excellent review. We are delighted you had an amazing time. We hope you will visit us soon. Regards,

6/10 – Grei

Graciela

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Considero que la actitud del personal deja mucho de que hablar. Cuando les dices que no hablas inglés se molestan y muchas veces te hacen sentir ignorado. Así que independientemente de las instalaciones la actitud de la gente es lo mas importante.
Bodde her 7 netter i april 2024
Svar fra Jodian Bucknor den 7. mai 2024
Hola Graciela, gracias por tu reseña. Nuestro equipo se enorgullece de brindarle la más cálida hospitalidad y lamenta que esto no haya sido suficiente para usted.Nos disculpamos sinceramente y le agradecemos sus comentarios.

8/10 – Bra

Rosalind Dana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was helpful and friendly, the room was clean. The beach was wonderful as was the entertainment. We most enjoyed the peace and quiet.
Bodde her 5 netter i april 2024
Svar fra Jodian Bucknor den 7. mai 2024
Hi Rosalind Dana, Thank you for your lovely review. We are delighted you had an amazing and peaceful time with us. We hope to see you soon. Regards,

10/10 – Utmerket

Herbie

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Excellent and will be back soon
Bodde her 4 netter i april 2024
Svar fra Jodian Bucknor den 7. mai 2024
Hi Herbie, Thank you for your excellent review. We are delighted you had an amazing time with us. We can't wait to welcome you back home soon.Regards,

10/10 – Utmerket

Willy Soto

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
El trato del personal, te hacen sentirte en tu casa
Bodde her 9 netter i april 2024
Svar fra Jodian Bucknor den 3. mai 2024
Hi Willy Soto, Thank you for your excellent rating. We are happy you had an amazing stay and hope you will visit again soon.

10/10 – Utmerket

Sepehr

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location and views were great, staff were very friendly and helpful specially the manager Jason who helped us a lot, it was an excellent experience staying at Secret St. James and we will certainly go back there again. The only downside was the WiFi as i had to work through my stay and the connection was not very reliable!
Bodde her 3 netter i april 2024
Svar fra Jodian Bucknor den 1. mai 2024
Hi Sephar, We are thankful for your review of your recent stay with us. We are already looking forward in welcoming you back soon. Regards,

8/10 – Bra

Mohandas

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
The property is nice overall. It could use a physical refresh or soft renovation i.e. the bathrooms & furniture.
Bodde her 3 netter i mars 2024
Svar fra Jodian Bucknor den 30. apr. 2024
Hi Mohandas, Thank you for sharing your recent review of your stay with us. We are happy you had an amazing time with us. We look forward in welcoming you home soon.

10/10 – Utmerket

trevor

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were so friendly. Food was amazing. Had a great time! Cannot wait to get back
Bodde her 5 netter i april 2024
Svar fra Jodian Bucknor den 30. apr. 2024
Hi Trevor, Thank you for sharing your recent review of your stay with us. We are happy you had an amazing time with us. We look forward in welcoming you home soon.

10/10 – Utmerket

Oshea

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Jodian Bucknor den 2. mai 2024
Hi Oshea, Thank you for your excellent rating. We are happy you had an amazing stay and hope you will visit again soon.

2/10 – Forferdelig

Sherron

Bodde her 5 netter i april 2024
Svar fra Jodian Bucknor den 17. mai 2024
Hi Sherron,I am disheartened that you did not have an enjoyable stay with us and we would have wished you had let us know prior to your departure. We do hope in the future you will allow us the opportunity to serve you again. Regards,

10/10 – Utmerket

Nana

Reiste med en gruppe
The people!!!! Everyone was so kind . It was amazing.
Bodde her 2 netter i april 2024
Svar fra Jodian Bucknor den 30. apr. 2024
Hi Nana, Thank you for sharing your recent review of your stay with us. We are happy you had an amazing time with us. We look forward in welcoming you home soon.

10/10 – Utmerket

Prescilla

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely beautiful
Bodde her 2 netter i april 2024
Svar fra Shanekqua Campbell den 22. apr. 2024
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

4/10 – Dårlig

Rosanna

Likte: Renhold og personale og service
Likte ikke: Fasiliteter
Don’t like
Bodde her 3 netter i mars 2024
Svar fra Shanekqua Campbell den 23. apr. 2024
Dear Rosanna,Thank you so much for choosing Secrets St. James Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Kind Regards,Shanekqua Campbell

10/10 – Utmerket

Shanilya

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Shanekqua Campbell den 23. apr. 2024
Dear Shanilya,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

4/10 – Dårlig

Donte

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The entire Staff seemed miserable. Our room was not clean when we first arrived. Room service arrived cold every time we ordered. Never coming back.
Bodde her 4 netter i april 2024
Svar fra Shanekqua Campbell den 22. apr. 2024
Dear Valued Guest,Thank you for sharing the review of your recent stay with us. We are disheartened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. The details you have shared are certainly not the norm at our resort.We are respectful of the opinions you have expressed and recognize that one person’s specific experience can only be judged by that individual. We do request that guests on the property please notify us of anything that does not meet their expectations as we are always willing to work with our guests to make sure you walk away feeling like your stay was money well spent. It's rather unfortunate that you were unable to explore this option as we would have been more than happy to try and turn around the experience.The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Kind Regards,Shanekqua Campbell

10/10 – Utmerket

Isabella

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay was great! Everything was very smooth. We upgraded to the preferred side and had a pool dedicated just to that side which was nice if you didn’t want to be around the music from the other pool. Would definitely recommend and will be back!
Bodde her 3 netter i april 2024
Svar fra Shanekqua Campbell den 15. apr. 2024
Dear Isabella,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

4/10 – Dårlig

Michele Lynne

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Nothing
Bodde her 5 netter i februar 2024
Svar fra Shanekqua Campbell den 15. apr. 2024
Dear Michele Lynne,Thank you so much for choosing Secrets Wild Orchid Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Kind Regards,Shanekqua Campbell

2/10 – Forferdelig

Michelle

Bodde her 5 netter i mars 2024
Svar fra Jodian Bucknor den 3. mai 2024
Hi Michelle, Thank you so much for choosing Secrets St. James Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations.

8/10 – Bra

Vinichhaiy

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The best part was staff. Downstairs staff, event staff as well as cleaning and room service were super friendly.
Bodde her 4 netter i mars 2024
Svar fra Shanekqua Campbell den 9. apr. 2024
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

8/10 – Bra

Natalie

Bodde her 4 netter i mars 2024
Svar fra Jodian Bucknor den 2. mai 2024
Hi Natalie, Thank you for your rating. We are happy you had a lovely stay and hope you will visit again soon.

8/10 – Bra

Ivan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good hotel, nothing will blow you away but can’t go wrong at the right price. Jerk chicken truck was great, restaurant foods weren’t bad. Clean beach, wish it was a bit bigger
Bodde her 4 netter i mars 2024
Svar fra Shanekqua Campbell den 9. apr. 2024
Dear Valued Guest,Thank you so much for choosing our resort as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Kind Regards,Shanekqua Campbell

8/10 – Bra

Theresa og Garden City

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was good but i did not receive ANY of the benefits I was told I would .
Bodde her 3 netter i mars 2024
Svar fra Shanekqua Campbell den 9. apr. 2024
Dear Valued Guest,Thank you so much for choosing our resort as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Kind Regards,Shanekqua Campbell

10/10 – Utmerket

Melanie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Shanekqua Campbell den 22. apr. 2024
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

8/10 – Bra

Yuxue

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was very welcoming.
Bodde her 1 natt i mars 2024
Svar fra Shanekqua Campbell den 9. apr. 2024
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 – Utmerket

Telisha

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Shanekqua Campbell den 22. apr. 2024
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

6/10 – Grei

Angel

Likte: Renhold og fasiliteter
I liked my butler. But My rooms door was broken, The toilet didn’t work and there was no hot water. I had to bring it up to managements attention several times and I booked vip the best room in the resort.
Bodde her 3 netter i mars 2024
Svar fra Shanekqua Campbell den 1. apr. 2024
Dear Valued Guest,Thank you so much for choosing Secrets St. James Montego Bay as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Kind Regards, Shanekqua Campbell

10/10 – Utmerket

Shauna

Bodde her 6 netter i mars 2024
Svar fra Shanekqua Campbell den 22. apr. 2024
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 – Utmerket

Elizabeth

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The resort was very nice. We stayed at the preferred side with an ocean view, and the view was really beautiful. The preferred access also allowed us to visit the breathless hotel and rooftop bar, which was also stunning. The staff were friendly, some more than others. The food options were good- buffet style breakfast and lunch and some restaurants with a preset menu for lunch and dinner. The entertainment team did a good job and it was nice to have activities during the day and evening. Despite the recent US travel ban, we felt completely safe. We also went off the resort for an excursion and didn’t feel worried. You just need to exercise usual travel precautions such as being aware of your surroundings, not being too flashy, and arranging transportation with known people. All in all, we had a great time and would return.
Bodde her 4 netter i mars 2024
Svar fra Shanekqua Campbell den 25. mars 2024
Dear Elizabeth,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 – Utmerket

Tikerra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Shanekqua Campbell den 25. mars 2024
Dear Tikerra,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 – Utmerket

ABENA DENISE

Bodde her 2 netter i mars 2024
Svar fra Shanekqua Campbell den 9. apr. 2024
Dear Valued Guest,Thank you for your excellent rating. We are happy you had a lovely stay and looking forward to welcoming you home soon.Kind Regards,Shanekqua Campbell

10/10 – Utmerket

Jessica

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We booked the preferred club so we were able to use all 3 properties that were there. The pools and beaches were gorgeous.
Bodde her 6 netter i mars 2024
Svar fra Shanekqua Campbell den 15. mars 2024
Dear JessicaThank you for choosing our resort as your vacation destination. We are delighted you enjoyed your stay. We look forward to welcoming you back home in the future.Kind Regards,Shanekqua Campbell

2/10 – Forferdelig

Tammy

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Horrible experience at this resort.
Bodde her 6 netter i mars 2024
Svar fra Serene Lloyd den 14. mars 2024
Dear Valued Guest,Thank you so much for choosing our resort as your vacation destination. We appreciate you taking the time to rate us about your stay and truly regret that we did not fulfill your expectations. The resort hopes that you will give us another opportunity to meet and exceed your expectations in the future.Once again, our sincere apologies.Regards, Serene Lloyd

4/10 – Dårlig

Will

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Way over priced. Look elsewhere
Bodde her 4 netter i januar 2024
Svar fra Serene Lloyd den 12. mars 2024
Dear Will, Thank you for your review. Your feedback on pricing is much appreciated. We pride ourselves in providing our guest with excellent services, food and amenities. We would love to know where you felt we did not meet your expectations during your stay. This additional feedback will be used to make relevant improvements in the area.Thank you again for visiting our resort and we look forward to welcoming you back home for a more memorable experience.Regards, Serene Lloyd

10/10 – Utmerket

Morgan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024