Thank you so much for sharing this! We feel so lucky to have Kayla on our team and we sincerely appreciate your recognition of her efforts! We hope to serve you again soon!

Thanks for this great review and kind words! We are so glad you had a great stay and hope we can serve you again soon!

Thanks for this great rating! We love to see that you had a great experience. We hope you return soon and we will try to duplicate it! :)

Thank you for this great review and suggestion! We appreciate your thoughts, and your business, and hope to serve you again!

Thank you for this feedback Marianne! We appreciate your kindness and honest feedback. It helps us improve!

Thanks for this feedback Julia! I am so glad your family chose us for your getaway, and we all appreciate knowing that you had a great time!

Hi Tyler! We understand that it would be fun to have even more space in the waterpark. I hope you enjoyed both three story waterslides and the kiddie pool and hot tub. Thank you for choosing us!

Thank you for this feedback! It can definitely be challenging to find a direct number with so many third party reservation services out there. We encourage you to always go the the brand website directly for whatever property you are choosing and then put in the location. This will help you get actual information about contacting the property directly. We look forward to serving you again!

Thanks for the great rating! We are so happy that you and your grandson had a great time. We look forward to seeing you during your next quality time!!

This is great to hear! We are so glad we gave you a great experience and we appreciate you sharing your feedback with future travelers!

Thank you for the four stars! We appreciate you and hope to serve you again soon. We will work hard for star number five! :)

Hello Kurt! I am so sorry that things did not go well during your stay. I am not familiar with what transpired, but I would love the opportunity to talk with you, learn more and hopefully make it right for you. I hope to hear from you soon!

Hi Austin!I am so sorry we didn't give you a more "star worthy" stay! I would love the opportunity to talk with you to see where we could have improved, so please do not hesitate to reach out to me directly!

Thanks for this feedback Heather! We are glad that you had a great stay. It is true that our waterpark is very popular and can get busy, but we try hard to make sure that everyone is having a fun and safe experience. Please know that if you ever witness unsafe behavior we truly encourage you to report it to our team so that we can address it with the kids (and parents) involved. We love attentive caring parents such as yourself and look forward to serving you again!

I am so sorry for the lack of cleanliness you experienced. Clearly we missed some attention to detail and I apologize for that. I do want to make sure that future guests that book a reservation under the long term rate code take note of the details in the reservation agreement. Most long term rate codes have a special housekeeping policy. Regardless, I regret that you had this experience and we will use this feedback to be better!

Thank you for taking the time to share your review Dennis! We are glad you had a great stay. Please come visit us again soon!

Thank you for sharing your experience with other travelers. We appreciate the kind words and hope we can serve you again soon!

Thank you for this great specific feedback Beau! It really helps us improve. At the end of the day we want all of our guests to feel like they received a good value during their experience, and I am sorry that we did not hit the target for you. I hope we can serve you again and pledge to give you a better experience!

Thanks for the 5 out of 5 Anthony! We love seeing that we gave you a great experience and we hope to get the chance to do it again soon!

Thanks Jesse! We love five out of five and really appreciate you sharing your great experience with future travelers!

I love it and I hope they appreciate having a mom that treated them to such great family memories!

Thanks for the four out of five Amy! We hope to serve you again and earn that fifth bubble!

Thank you for the rating Larry! We hope to serve you again soon and we will work hard for number 5!

Thank you for this review Megan! It is great to hear that we gave you a peaceful night, and we hope to have the opportunity to do it again soon!

We love a good 5 out of 5!! We appreciate you taking the time to share your review with the world, and hope to serve you again soon!

Thanks Anali! The waterpark is a great way to keep the kids entertained, and usually lead to a great night of sleep! ;) We hope to serve you again soon!

Thanks Jesse! We appreciate that you chose our hotel for your family time, and hope you do so again soon!

Thanks for this James! While I am sorry about the hot water issue, I am happy to hear that everything else made up for it. We look forward to seeing you again!

Thanks Josh! We will take it. :) Come back soon and we will work hard for that fifth star!

We love a good five out of five! Thank you for your feedback, your rating, and your business!

Hello Christine! I am so sorry that you did not have a better experience. I am hoping you will contact me directly, as we do not charge a resort fee. Perhaps there is a location mixup, but either way I want to make sure we take care of you if indeed your uncomfortable visit was with us!

Hello John!I am sorry that we didn't give you a better experience. I welcome the opportunity to talk with you and learn more about what went wrong and how we can make it right!

Hi Hillary! 3 out of 5 isn't awful, but it isn't great...and great is what we want to be. I would love to hear from you directly to see what we can do to make your next stay above average!

Thanks for this review! I am so glad you and your daughter enjoyed your quality time with us. We hope you do it again soon!

Hello Kassee! A 4 out of 10 is definitely not what we are striving for, and I am so sorry that we let you down. I am hoping you will contact me so we can discuss what went wrong and hopefully make it right!

Thanks Merv! We love 5 out of 5 and we appreciate you sharing your experience with future travelers. We hope to serve you again soon!

This is wonderful to hear Brian! We appreciate you sharing the kind word with future travelers, and your recognition. We look forward to serving you again!

Thanks Julia! It is great to know we gave you a little R&R...those late night arrivals can be rough! We hope to serve you again soon!

Hello Lauren!Thank you for your candid feedback. I am truly sorry that we let you down in some areas, and grateful that you also took the time to share the good things. I would love the opportunity to talk with you more, because I hate to hear that our service, in any way, was a detractor from your experience. That should never happen! Please feel free to reach out to me directly and I will do my best to make it right!

Hi Sarah! I am so glad that your family had a great stay with us! While we would love to be able to offer non-stop fun in the waterpark, there are a variety reasons ranging from mechanical to administrative that have helped us establish our open hours over the last 20 years. But we will keep making sure you can enjoy every possible moment in there on your next trip! :)

Hi Jorien!I am so sorry you were given incorrect information about our waterpark. We did have it partially closed for two days while we performed some maintenance. I hate that you were disappointed. Please contact me directly the next time you return to Missoula and we will do our very best to make it up to you!

Thanks for this review Evelyn! We are honored that you chose us for your quality time before your husband's trip. Maybe you can visit us again on his return! (And rest assured that our new pump lid came in so those jets are primed and ready to go!)

Thank you for the great review Tiffany! We love 10s, and we appreciate you taking the time to share yours! We hope to serve you again soon. :)

Hi Jesse! It looks like we didn't quite hit the mark during your stay. Three is ok, but we would love the opportunity to give you a four or five kind of experience next time! I would love a chance to talk with you about what we could have done better, so please feel free to reach out to me!

Thanks for this great review! It is great to see that you had a wonderful experience. Please visit us again soon and we will do our best to do it again!

Thanks for this review Hans! We are so glad you love our remodel and our fresh new look. We will do our best to keep it up for you! We hope to serve you again soon!

We LOVE 10 out of 10! Thank you for taking the time to share your rating with future travelers. We appreciate you, and your business!

Thanks for this Mark! That's what it is all about...us providing our guests with a great value. We love hearing that we hit our mark! (See what I did there? ;)

Thanks for the great review Amanda! Hopefully the pads at the bottom of the slides cushioned your landing. It is different for us parents than our kids, right?! :) We are grateful that you chose us, and hope you do so again!

We love 5 out of 5!! We appreciate that you took the time to share your review and kind words with future travelers. Please visit us again soon!