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Anmeldelser av SureStay Hotel By Best Western Mission

2.5 out of 5
SureStay Hotel By Best Western Mission
609 East Interstate Highway 2, Mission, TX

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 169 av totalt 409 anmeldelser." "
Rangering på 8 − Bra. 97 av totalt 409 anmeldelser." "
Rangering på 6 − Grei. 65 av totalt 409 anmeldelser." "
Rangering på 4 − Dårlig. 32 av totalt 409 anmeldelser." "
Rangering på 2 − Forferdelig. 46 av totalt 409 anmeldelser." "

7,8/10

Renhold

8,0/10

Personale og service

7,4/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Ramiro

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
LO QUE NO ME GUSTÓ NADA FUE QUE SEGÚN INCLUYE DESAYUNO, DE 6:30 A 9:30 AM, FUI AL AREA DE DESAYUNO A LAS 8:30 AM Y SÓLO TENÍAN CAFÉ, MANZANAS Y PLATANOS, EL GUISO DE HUEVO EN 45 MINS NUNCA LO RELLENARON ASÍ COMO LAS REBANADAS DE PAN, EL JUGO DE NARANJA YA SALÍA PURA AGUA, LA MASA PARA HOT CAKES TAMPOCO SALÍA YA, MEJOR BAJEN EL PRECIO Y QUITEN EL DESAYUNO PORQUE NO LO CUMPLEN.
Bodde her 1 natt i mai 2024
Svar fra Gerencia den 14. mai 2024
Gracias por sus comentarios.Cordialmente,

2/10 – Forferdelig

Fred

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
False advertisement said they had TV and internet and they did not have either then didn't want to give me back my refund the manager said she had her hand tied you can take a chance better check the internet and TV
Bodde her 3 netter i mai 2024
Svar fra Management den 11. mai 2024
Feedback is welcome.Cordially,

2/10 – Forferdelig

Mario

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

8/10 – Bra

Octavian

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good price !!!
Bodde her 2 netter i april 2024
Svar fra Management den 27. apr. 2024
We appreciate your great feedback.Cordially,

10/10 – Utmerket

Angel

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good property
Bodde her 3 netter i april 2024
Svar fra Management den 26. apr. 2024
We really appreciate your important feedback.Thank you for your stay.Cordially,

8/10 – Bra

Carol

Likte: Renhold og overnattingsstedets bygg og tilstand
I hat to return to the front desk 2x to get my room key to work, but other than that; motel is safe and quiet, easy to get to and just what I needed for my stay
Bodde her 1 natt i april 2024
Svar fra Manager den 20. apr. 2024
Hello Carol,We appreciate your feedback on your recent stay with us and are glad to hear you found our motel safe, quiet, and conveniently located. We apologize for any inconvenience with the room key and hope it did not detract too much from your overall experience. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

2/10 – Forferdelig

HECTOR

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Olia terrible a cigarro, la alfombra en mal estado, el mobiliario viejo y en malas condiciones, no me volveria a hospedar ahi
Bodde her 1 natt i april 2024
Svar fra Gerencia den 17. apr. 2024
Una disculpa por cualquier inconveniencia suscitada.Cordialmente,

10/10 – Utmerket

Daniel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buena opción para un viaje rápido
Bodde her 1 natt i april 2024
Svar fra Gerencia den 15. apr. 2024
Muy amable por su excelente comentario.Muchas gracias por su estancia.Cordialmente,

8/10 – Bra

Patricia

Bodde her 1 natt i april 2024
Svar fra Manager den 4. mai 2024
Hello Patricia, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 – Bra

Adriana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Creo faltan algunos canales de televisión en español peliculas
Bodde her 3 netter i mars 2024
Svar fra Management den 1. apr. 2024
We appreciate your feedback.Cordially,

8/10 – Bra

ROSMERI

Reiste med partner
Likte: Fasiliteter
Good location.
Bodde her 2 netter i mars 2024
Svar fra Management den 31. mars 2024
We appreciate your feedback.Cordially,

4/10 – Dårlig

Steven

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
I woken up at 8am by a worker ponding on the concert and then playing load music. I was trying to go to a nice place and relax for the weekend and then i had to leave the hotwl inorder to have peace and quite. Woyld recommend anyone staying there if they are doing construction work. No warnings or even try and give me another room. Waste 132.00
Bodde her 2 netter i mars 2024
Svar fra Manager den 27. mars 2024
Hello Steven, We apologize for the disturbance you experienced during your stay. Our team will look into this matter to ensure a more peaceful environment for our guests in the future. Your feedback is valuable to us as we strive to improve our services. Thank you for sharing your experience with us.

6/10 – Grei

Josh

Likte ikke: Renhold
Bodde her 6 netter i mars 2024
Svar fra Management den 23. mars 2024
We appreciate your feedback.Cordially,

10/10 – Utmerket

Kathleen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice room and staff were all very friendly and accommodating.
Bodde her 3 netter i mars 2024
Svar fra Manager den 22. mars 2024
Hello Kathleen,We are delighted to hear that you enjoyed our room and experienced excellent service from our staff. Your positive feedback is greatly appreciated. We strive to provide all our guests with a pleasant and comfortable stay. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 – Utmerket

Esmeralda

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Management den 16. mars 2024
We deeply appreciate your great feedback.Thank you for your stay.Cordially,

10/10 – Utmerket

Jose Luis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Todo bien
Bodde her 3 netter i mars 2024
Svar fra Gerencia den 11. mars 2024
Muy amable por su excelente comentario.Muchas gracias por ser de su preferencia.Cordialmente,

10/10 – Utmerket

Maria lilia

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Management den 4. mars 2024
We appreciate your excellent rating.Thank you for choosing us.Cordially,

10/10 – Utmerket

Karina

Reiste med familie og små barn
Everything was great
Bodde her 1 natt i mars 2024
Svar fra Management den 3. mars 2024
We greatly appreciate your excellent feedback.Thank you for your stay.Cordially,

10/10 – Utmerket

luis fernando castro

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Todo bien
Bodde her 1 natt i februar 2024
Svar fra Gerencia den 1. mars 2024
Muy amable por su excelente comentario.Muchas gracias por ser de su preferencia.Cordialmente,

8/10 – Bra

Laura Paola

Bodde her 2 netter i februar 2024
Svar fra Manager den 22. mars 2024
Hello Laura Paola, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Utmerket

Lizette

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I always enjoy staying at this property. Thank you.
Bodde her 1 natt i februar 2024
Svar fra Manager den 22. feb. 2024
Hello Lizette,We are thrilled to hear that you had an enjoyable stay with us! Our team looks forward to welcoming you back in the future.

10/10 – Utmerket

dolores

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Was really clean
Bodde her 4 netter i januar 2024
Svar fra Management den 29. jan. 2024
We deeply appreciate your exceptional feedback.Thank you for choosing us.Cordially,

10/10 – Utmerket

Rolando

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent & Perfesional
Bodde her 3 netter i januar 2024
Svar fra Management den 16. jan. 2024
We deeply appreciate your exceptional feedback.Thank you for choosing us.Cordially,

6/10 – Grei

julio

Likte: Personale og service
No muy bueno en general. Front desk excelente. Las alfombras muy sucias, el baño limpio, las almohadas muy apestosas a sudor
Bodde her 1 natt i januar 2024
Svar fra Manager den 9. jan. 2024
Hello julio,Lamentamos que su experiencia no fuera completamente satisfactoria durante su estancia. Agradecemos sus comentarios positivos sobre nuestro personal de recepción y nos disculpamos por los problemas que mencionó. Tomaremos en cuenta sus comentarios sobre la limpieza de las alfombras y las almohadas para mejorar nuestros estándares de calidad en el futuro. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro para brindarle una estadía mejorada.

10/10 – Utmerket

ELEANOR

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient
Bodde her 1 natt i desember 2023
Svar fra Manager den 30. des. 2023
Hello ELEANOR,Thank you for your review. We appreciate that you found our location convenient. Have a great day!

2/10 – Forferdelig

jennifer

Bodde her 1 natt i november 2023
Svar fra Manager den 14. des. 2023
Hello jennifer,We're sorry to hear that your stay with us didn't meet your expectations. We strive to provide a memorable experience for all of our guests and we would appreciate it if you could share your specific feedback with us. Please reach out to our hotel directly so that we can address any issues you encountered. We value your input and hope to have the opportunity to improve your impression in the future.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Solo unos detalles por considerar
Procuren llegar temprano al desayuno, porque el cuarto donde lo sirven está muy pequeño. Camas súper cómodas. Check in en un santiamén. Lo único malo son los canales de TV: durante unos minutos se veían y luego se iba la señal para regresar en un rato después. Excelente ubicación.
Bodde her 1 natt i desember 2023
Svar fra Gerencia den 5. des. 2023
Muy amable por sus comentarios.Muchas gracias por su estancia.Cordialmente,

8/10 – Bra

JULIO ANTONIO

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buen lugar en lo general, limpio, bien ubicado. El colchón es muy muy blando, eso no me agrado.
Bodde her 1 natt i november 2023
Svar fra Gerencia den 28. nov. 2023
Muy amable por sus comentarios.Muchas gracias por su estancia.Cordialmente,

4/10 – Dårlig

Ozlyn

Reiste med partner, Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Checking in was annoying. Walked in the room at 3am for the first time after getting room key and was greeted with a roach waiting for our arrival. Light fixtures Were broken along with the fridge. Yes I saw we need to cut it on Inside the fridge attempted that with no success. So even though I’ll only be in the room for a few hours at this point.. I still wouldnt come here again. Should’ve went to super 8 or motel 6 for better results
Bodde her 1 natt i november 2023
Svar fra Manager den 20. nov. 2023
Hello Ozlyn,We apologize for the inconvenience you experienced during your stay. We take cleanliness and maintenance issues seriously and have addressed them with our team. We appreciate your feedback and will strive to improve our services. We hope you give us another chance in the future.

10/10 – Utmerket

Jesus

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Limpia y en buen estado
Bodde her 1 natt i oktober 2023
Svar fra Gerencia den 7. nov. 2023
Muy agradecidos por sus excelentes comentarios.]Muchas gracias por ser de su preferencia.Cordialmente,

4/10 – Dårlig

Raul

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Huele muy mal a hotel viejo a polvo y el desayuno deja mucho que desear.
Bodde her 3 netter i oktober 2023
Svar fra Manager den 1. nov. 2023
Hello Raul, Agradecemos sus comentarios sobre su experiencia en nuestro hotel. Lamentamos que haya experimentado olores desagradables y que el desayuno no haya estado a la altura de sus expectativas. Valoramos sus comentarios y los compartiremos con nuestro equipo para realizar mejoras. Esperamos tener la oportunidad de brindarle una mejor estadía en el futuro.

10/10 – Utmerket

Alejandro

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy buenas instalaciones
Bodde her 1 natt i september 2023
Svar fra Manager den 3. okt. 2023
Hi Alejandro,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 – Utmerket

Nanci

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed a safe clean rooms and quick accommodations.
Bodde her 1 natt i september 2023
Svar fra Manager den 23. sep. 2023
Hello Nanci,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our hotel. Please do come see us again.

10/10 – Utmerket

Raul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
100% satifay
Was awsom the stay in the hotel evrething was good. Thank you for evrething
Bodde her 1 natt i september 2023
Svar fra Manager den 2. sep. 2023
Hello Raul,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 – Bra

Robin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the pool! Thank you
Bodde her 3 netter i august 2023
Svar fra Management den 28. aug. 2023
We deeply appreciate your exceptional comment and rating.Thank you for your stay.Cordially,

10/10 – Utmerket

Merida

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
room was clean and comfortable and affordable
Bodde her 1 natt i august 2023
Svar fra Manager den 15. aug. 2023
Hi Merida,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, affordable and comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

8/10 – Bra

ERNESTO J

Bodde her 1 natt i august 2023
Svar fra Manager den 9. aug. 2023
Hello ERNESTO J,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 – Utmerket

Connie

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Buena atención. Muchas Gracias!
Bodde her 1 natt i juli 2023
Svar fra Gerencia den 26. juli 2023
Muy amable por sus excelentes comentarios.Ha sido un placer atenderle.Muchas gracias por ser de su preferencia.Cordialmente,

10/10 – Utmerket

Antonio

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lo único que no me gustó fue el almuerzo no ay variedad solo huevo y pan
Bodde her 1 natt i juni 2023
Svar fra Gerencia den 22. juni 2023
Muchas gracias por su estancia.Cordialmente,

8/10 – Bra

Karla

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 2 netter i april 2023
Svar fra Management den 4. juni 2023
We really appreciate your feedback.Thank you for choosing us.Cordially,

10/10 – Utmerket

Bakhtiyor

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2023
Svar fra Manager den 23. mai 2023
Hello Bakhtiyor,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

4/10 – Dårlig

Enrique

Bodde her 1 natt i mai 2023
Svar fra Management den 10. mai 2023
We appreciate your feedback.Thank you for your stay.Cordially,

8/10 – Bra

Alejandra

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Room and check was great only down fall is it's close to expressway so you hear most of the traffic
Bodde her 1 natt i mai 2023
Svar fra Management den 3. mai 2023
We truly appreciate your important feedback.Thank you so much for your stay.Cordially,

8/10 – Bra

Delia

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This stay isn't the first time that family members have stayed at this Best Western Hotel. It was pleasant. This time it was different. The Hotel for some reason could never find my reservation on their end. Expedia had it on their end. Problem was finally resolved. The room was great except for the sink and bathtub drains. The water would not drain unless we held the stopper up manually. The breakfast was good if you get there before nine. They had no milk for the cereal or cream for the coffee. Only flavored cream. I was just told there wasn't any, what was there was all they had. I am aware that things happen that is beyond the person behind the counter's control. But being a weekend you want to make sure that you plan ahead with supplies. We've stayed there before and it was great. Area felt quite and safe. We got a good night's rest. The beds and pillows were very comfortable. It is our go to Hotel when we need one. I don't want to go to Motel 6.
Bodde her 1 natt i april 2023
Svar fra Management den 22. apr. 2023
We deeply appreciate your extensive feedback.We have carefully read and will take immediate actions to prevent something similar to happen again.We are fully committed to deliver the best services and will work very hard in order to achieve this ultimate goal.Thank you again for all the statements given. We will proceed accordingly.Thank you so much for your stay.Cordially,

10/10 – Utmerket

ERIKA og San Antonio

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Desk clerk was very friendly. Room was very clean and nice. Breakfast was excellent considering normal variety. Still Very clean and pleasing area
Bodde her 1 natt i april 2023
Svar fra Management den 2. apr. 2023
We deeply appreciate your exceptional comments and rating.Thank you so much for choosing us.Cordially,

6/10 – Grei

Fernando

Reiste med partner
Likte: Fasiliteter
Likte ikke: Personale og service
The hotel does not allow an early check in even if the have available rooms. They want to charge $50 usd for early check in! The room has log of space but smells dirty. The lights in the room are cold white and are only two of them so the ambiance is cold and dark. The sheets in the bed seemed clean.
Bodde her 1 natt i mars 2023
Svar fra Management den 29. mars 2023
We truly appreciate your important feedback.Actions will be implemented to deliver the best services.Thank you so much for your stay.Cordially,

10/10 – Utmerket

Neyda

Bodde her 3 netter i mars 2023
Svar fra Management den 10. apr. 2023
We deeply appreciate your excellent rating.Thank you so much for choosing us.Cordially,

10/10 – Utmerket

Daniel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location
Bodde her 2 netter i mars 2023
Svar fra Management den 20. mars 2023
We deeply appreciate your excellent feedback.Thank you so much for choosing us.Cordially,

8/10 – Bra

Basilia

Reiste med familie
Likte: Renhold
Good place to stay and safe but needs to be cleaned, started seeing cockroaches. Needs pest control
Bodde her 3 netter i mars 2023
Svar fra Management den 18. mars 2023
We appreciate your important feedback.Actions will be implemented to deliver the best services.Thank you so much for your stay.Cordially,

10/10 – Utmerket

Concepcion

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lo que no me gustó que en el cuarto de donde me hospede en la noche se oían niños corriendo mucho dentro del cuarto de lado hasta la una de la mañana
Bodde her 2 netter i mars 2023
Svar fra Gerencia den 17. mars 2023
Muy amable por compartir de su experiencia.Tomamos nota de lo expuesto y actuaremos con el fin de brindar siempre los mejores servicios.Muy cordialmente,