Hoteller nær Mirante de Boa Viagem

"Cleaning: There were multiple drain flies in our sink every morning. The shower- and sink drain were not cleaned considering the fact that we stood deep in our own shower water after only showering for about 5 minutes. We never got new towels after the cleaning lady had been there. We had to walk down to reception and ask for them to give us new towels AND throw away the old ones. Cleaning in general was very minimal effort. The only thing they managed to do every time was make up our bed and trow away the trash, while washing the toilet and floor happened maybe twice during our 2,5 week stay. Hotel service: The room key card stopped working about once a day so after getting home from a long day out in Rio we had to walk down to reception again to get new cards, which was very annoying when we just wanted to go to bed. Elevator: There are 19 floors and only 2 elevators which caused a lot of waiting, especially when one of them never got up to 19th floor (which is where the pool, sauna and gym is). We saw there were stairs, but these seemed to only be available to use in emergency situations. The hotel employees were nice and polite, but spoke little to none english so we had to use translate a lot. Aircondition: Not very effective and made a lot of noise. Had trouble sleeping the first nights because of it , but it was too hot to turn it off. Overall: not a good hotel if you’re staying for more than 2 nights. Wouldn’t really recommend it at all. "

"I would like to provide some feedback regarding the reception. I often experience that the staff seem less than welcoming, and it is rare to be greeted with a smile or a friendly acknowledgment. Today, I had to wait 15 minutes just to receive a laundry bag, even though there was only one person ahead of me in line and two staff members present. I hope you will take this into consideration, as the service experience at the reception has a significant impact on the overall impression."