We tried to call and share the feedback numerous times. They didn't want to listen or talk to us, just text and frustrate us. We spent a lot of money and think they should at least listen, care and done something. Basically, gave us the run around.
The rental location was fine, that's where it ended. House was a mess, not clean to a reasonable standard. AC hardly worked house was never comfortable 78 when we arrived. The kitchen had no cutting board, baking sheets, toaster, potholders or basic cooking utensils. The bench at the kitchen table leg was broken, I almost fell off. The carpet inside the front door was curled really bad on all 4 corners, could hardly open door and was an absolute tripping hazard. Primary bedroom tub was out of order (should have disclosed) and primary TV had no channels. Spare bedrooms had TVs that were a joke, one was like a 12-inch monitor and I'm being generous. It also had no hookup or channels, just a crappy DVD player, the other was not operational as well. The ceiling fan in my son's room had missing screws and was extremely out of balance, could not be used. The $12.00 coffee pot was absolutely disgusting, and the list goes on.
Our one vacation this year with our grown kids home from med school and rounds, for one week and looking forward to it and we all were so disappointed.
I rented a lot of places, last year on Orange beach without issues but this place was a dump, not ready for guests and to make matters worse Real Joy doesn'