Unfortunately, we are unable to enforce or police guests in the parking lot unless there is a clear instance of someone breaking the law. We are not responsible for vehicles or items left in them. However if you would like to file a police report we will do our best to provide the police with any security footage we have of the parking lot for that day. I apologize our front desk did not communicate our limitations to you in a respectful way.

I apologize for the lack of help from the desk on your issue, we have some new staff at the desk currently and they were probably not aware of how to deal with such issues. I will work with them on training in such areas and send you a 50% refund on your stay for the inconvenience.