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Anmeldelser av Holiday Inn Hotel & Suites Maple Grove Nw Mpls-Arbor Lks, an IHG Hotel

3 out of 5

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 268 av totalt 592 anmeldelser." "
Rangering på 8 − Bra. 190 av totalt 592 anmeldelser." "
Rangering på 6 − Grei. 82 av totalt 592 anmeldelser." "
Rangering på 4 − Dårlig. 25 av totalt 592 anmeldelser." "
Rangering på 2 − Forferdelig. 27 av totalt 592 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

7,8/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Scott og Evansville

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice
Bodde her 3 netter i mai 2024
Svar fra Emmett den 12. mai 2024
Scott, thank you for your review.

10/10 – Utmerket

Devon

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff friendly and professional, clean room and bathroom, great experience at a great price. Waterpark is only open on weekends
Bodde her 1 natt i mai 2024
Svar fra Emmett den 12. mai 2024
Devon, we are so happy you enjoyed your interaction with the staff and the cleanliness of the hotel. We look forward to seeing you again soon.

8/10 – Bra

Tamara

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Front Desk Staff Maple Grove Holiday Inn den 29. apr. 2024
I'm so glad you had a good stay! Hopefully, we'll see you again soon.

8/10 – Bra

Tamara

Bodde her 2 netter i april 2024
Svar fra Emmett. den 6. mai 2024
Thank you for your review Tamara.

10/10 – Utmerket

Brisa

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Todo bien
Bodde her 1 natt i mars 2024
Svar fra Emmett den 2. apr. 2024
Brisa, thank you for the review.

2/10 – Forferdelig

TAMMY LYNN

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel does not disclose on their site that children must be 48" in height to use waterslide, my son was too small by a couple inches. Would never have booked this hotel had I known. Staff were extremely rude when we tried to ask questions. Rooms we small, Beds were not comfy, Window looked out at a wall which was the water park in which we couldn't use the slide. Getting through the lobby was difficult at times as the patrons of the bar often blocked much of the hallway. Restaurant was small and congested at times but food was okay, just not a huge selection. Felt like had to quickly eat and leave for the next people, Overall hotel was a poor layout and expected much more for money spent. Very disappointing!!
Svar fra Holiday Inn Staff den 1. apr. 2024
Hi Tammy Lynn!My sincerest apologies for us disappointing you. We take the safety of our guests very seriously, so we have to be strict about the 48" height requirement for our large slides. To be sure this doesn't happen again, I'm going to make sure that our website is updated with that specific information. Thank you for letting me know about its absence.I hope you'll come back and give us another try.Have a great day!

10/10 – Utmerket

Shao Yu

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Emmett den 30. mars 2024
Thank you for your review.

6/10 – Grei

Max

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Reasonably priced for what it is
Bodde her 1 natt i mars 2024
Svar fra Emmett den 30. mars 2024
Thank you for your review.

10/10 – Utmerket

Andrew

Staff is amazing! So friendly. So helpful!
Bodde her 1 natt i mars 2024
Svar fra Emmett den 19. mars 2024
Andrew, thank you so much for staying with us and happy staff took great care of you.

10/10 – Utmerket

Alexi

Likte: Renhold og overnattingsstedets bygg og tilstand
Breakfast should be free
Bodde her 2 netter i desember 2023
Svar fra Emmett den 14. mars 2024
Alexi, thank you for the review and we appreciate you staying with us. We do have rates that have breakfast included and can also upgrade current reservations to include breakfast.

10/10 – Utmerket

Wyatt

Bodde her 1 natt i mars 2024
Svar fra Emmett den 30. mars 2024
Thank you for your review.

8/10 – Bra

Dao

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Emmett den 7. mars 2024
Dao, thank you for the review.

8/10 – Bra

Kelly

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is great just not for me. Just so many people and kids (which is absolutely to be expected!) but just too crowded. Buffet breakfast was very good. Room was clean.
Bodde her 1 natt i mars 2024
Svar fra Emmett den 5. mars 2024
Kelly, thank you so much for staying with us happy you enjoyed your accommodations and dining with us.

8/10 – Bra

Elizabeth og maple grove

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The areas in and around the pool equipment could be cleaner especially the waterslide stairs and netting around kids area. There should also be more supervision in the little kid area. The kids whose parents arent watching them arent even old enough to read the rules and other parents have to step in and prevent dangerous behavior.
Bodde her 1 natt i mars 2024
Svar fra Emmett den 3. mars 2024
Thank you Elizabeth for the review and and your feedback. We will take a look at these items and make sure they are up to par.

6/10 – Grei

Jordan

Likte: Personale og service
Bodde her 3 netter i februar 2024
Svar fra Emmett den 1. mars 2024
Thank you for the review.

10/10 – Utmerket

Jodie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a great stay. The place was clean and comfortable. The kids enjoyed the pool/water park. Only downfalls were the extremely loud heater in the room and the 2 elevators were slow and not enough to keep up with the traffic of all the guests and staff that needed to use them. We ended up choosing to take the stairs several times which wasn’t the end of the world but might be a concern for anyone needing to rely on the elevator. Overall it was a nice place and we would go back.
Svar fra Emily den 20. feb. 2024
Thank you so much for your positive feedback! We're thrilled to hear that you and your family enjoyed your stay with us, especially the pool and water park facilities. Your comments about the loud heater and elevator wait times are duly noted, and we apologize for any inconvenience they may have caused during your stay. We appreciate your understanding and patience in using the stairs when necessary. Rest assured, we'll address these issues to ensure a more comfortable experience for all our guests in the future. We look forward to welcoming you back for another great stay!

10/10 – Utmerket

Iver

Great hotel.
Bodde her 5 netter i februar 2024
Svar fra Emily den 20. feb. 2024
Thank you for the kind review, Iver! We appreciate the recognition and will continue to keep up the good work. Safe travels!

6/10 – Grei

Lucie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Emily den 20. feb. 2024
Thank you for taking the time to leave us a rating. We value all feedback from our guests and would love to know more about your experience to better understand how we can improve. If there's anything specific you'd like to share with us, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.

6/10 – Grei

Payton

Likte: Renhold
Likte ikke: Personale og service
Svar fra Emily den 19. feb. 2024
Thank you for sharing your feedback with us. We appreciate your input and hope to have the opportunity to improve upon your experience in the future.

8/10 – Bra

Kathleen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Kid friendly, nice rooms. Excellent pool, hot tub and small kid play area.
Bodde her 1 natt i februar 2024
Svar fra Emily den 19. feb. 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our kid-friendly amenities, comfortable rooms, and excellent pool, hot tub, and play area. It's always rewarding to know that our guests had a great stay. We appreciate your kind words and hope to welcome you back for another enjoyable visit soon!

10/10 – Utmerket

Renae

Likte: Overnattingsstedets bygg og tilstand
Thanks
Bodde her 1 natt i februar 2024
Svar fra Emily den 15. feb. 2024
Hi Renae! Thakn you for staying with us and taking the time to review your stay. We appreciate the recognition and look forward to hosting you during your next stay in Maple Grove. Safe Travels!

10/10 – Utmerket

LeeAnn

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great time with my family and grand Daughters
Bodde her 1 natt i februar 2024
Svar fra Front Desk Staff Maple Grove Holiday Inn den 11. feb. 2024
I'm so glad you had a great time! Hopefully, we'll see you again soon. :-)

10/10 – Utmerket

brigid

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fun water park
Bodde her 1 natt i februar 2024
Svar fra Emily den 5. feb. 2024
Thank you for the kind review, Brigid! We're so glad that you got to check out the Venetian Waterpark and that it could add to your stay! We hope you'll come back and see us again soon!

8/10 – Bra

Patricia

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a great weekend with our grandkids. King with separate bunk bed area was a great option. Even a tv in the bunk area. Waterpark was great fun - hot tub is huge! Brunch was good and service staff attentive. Would definitely come back.
Bodde her 2 netter i februar 2024
Svar fra Emily den 5. feb. 2024
Thank you for sharing your wonderful experience with us! We're delighted to hear that you and your grandkids had a great weekend. It's fantastic to know that you enjoyed the King room with a separate bunk bed area, complete with a TV. We're thrilled that the waterpark, especially the spacious hot tub, added to your enjoyment. We appreciate your compliments on the brunch and attentive service staff. We look forward to hosting you again in the future.

10/10 – Utmerket

Elyse

Reiste med familie
Likte: Fasiliteter
Beautiful, clean rooms, very comfy
Bodde her 1 natt i februar 2024
Svar fra Emily den 5. feb. 2024
Hi Elyse, thank you so much for taking the time to review your stay. We are happy to hear that enjoyed our rooms and found the beds comfy! We hope to welcome you back again soon!

10/10 – Utmerket

Chris

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
loved having bunk beds for he kids
Bodde her 2 netter i januar 2024
Svar fra Emmett den 29. jan. 2024
Chris, thank you for staying with us and we are happy the kiddos enjoyed the bunk beds.

10/10 – Utmerket

Shailyn

Reiste med partner, Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff has gone above and beyond to make sure we are comfortable on the property
Bodde her 1 natt i januar 2024
Svar fra Emily den 26. jan. 2024
Thank you for your positive feedback! We're delighted to hear that our staff went above and beyond to ensure your comfort during your stay. Your kind words are truly appreciated, and we hope to welcome you back for another exceptional experience.

10/10 – Utmerket

Taylor

Bodde her 1 natt i januar 2024
Svar fra Emily den 5. feb. 2024
Hi Taylor, thank you so much for the awesome review! We're so happy that you enjoyed your stay, and we look forward to welcoming you back soon!

10/10 – Utmerket

Deborah

We are enjoying very much
Bodde her 1 natt i januar 2024
Svar fra Emmett den 29. jan. 2024
Deborah, we are happy you enjoyed your stay.

10/10 – Utmerket

Clair

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Charging what they did for a continental style breakfast was quite a shock. We spent $60 on 2 adults and 2 children for a breakfast buffett that was similar to what you could find at other hotels in the area that was included with the price of the lodging. No free coffee in the lobby. The place was great though. Staff was very kind and responsive. Great location. Very good condition of the property and well maintained. Just felt a tish on the nickel and dime type of thing with the coffee and the continental style breakfast.
Bodde her 1 natt i januar 2024
Svar fra Emily den 29. jan. 2024
Thank you for your valuable feedback. We appreciate your kind words about our staff, location, and well-maintained property. We're sorry to hear that the pricing of our breakfast and the absence of free coffee in the lobby were unexpected surprises. Your input is valuable, and we'll take it into consideration for future improvements. We hope to have the pleasure of hosting you again, providing an even more enjoyable experience.

8/10 – Bra

Tylor

Bodde her 1 natt i desember 2023
Svar fra Emmett den 29. jan. 2024
Thanks for your review.

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Breakfast not complimentary
Breakfast was not included which was a disappointment when we paid $500 a night.
Bodde her 1 natt i desember 2023
Svar fra Emily den 29. jan. 2024
Thank you for taking the time to share your feedback. We're sorry to hear that the absence of breakfast was a disappointment. We appreciate your input and will consider it as we strive to enhance our offerings. If your travels bring you back to the area, we'd love the opportunity to provide a more satisfying experience.

8/10 – Bra

Jon

Bodde her 2 netter i desember 2023
Svar fra Emily den 31. des. 2023
Hi Jon, thank you for taking the time to leave us a review. We appreciate the recognition and will be sure to keep up the good work. Please let us know if there's any way we can assist you further in the future. Happy New Year!

10/10 – Utmerket

Kurtis og Minneapolis

Bodde her 1 natt i desember 2023
Svar fra Emmett den 30. des. 2023
Thank you for your review Kurtis.

10/10 – Utmerket

Jennifer

Bodde her 1 natt i desember 2023
Svar fra Emmett den 29. jan. 2024
Thanks for your review.

10/10 – Utmerket

Jennifer

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Christmas celebrations
Had a great time.
Bodde her 2 netter i desember 2023
Svar fra Emmett den 30. des. 2023
We are so happy you had a chance to celebrate your holidays with us.

8/10 – Bra

Lydia og Austin

Bodde her 2 netter i desember 2023
Svar fra Emmett den 29. jan. 2024
Thanks for your review.

10/10 – Utmerket

ha

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra Emmett den 7. feb. 2024
Ha, thank you so much for your review.

10/10 – Utmerket

Sandra

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Check in went smooth. The room was nice. The only drawback was access to the hotel was difficult.
Bodde her 3 netter i desember 2023
Svar fra Emmett den 30. des. 2023
Sandra, we are so happy you had a good stay with us and enjoyed your room.

8/10 – Bra

Jeff

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Emmett den 30. des. 2023
Thank you for your review.

6/10 – Grei

Timothy

Reiste med familie og små barn
Likte: Renhold
Likte ikke: Fasiliteter
To be honest, it was a little frustrating that we weren't told that the restaurant will only be serving soup and sandwiches, as we were told the restaurant would be open. Also, the beds are super stiff and uncomfortable.
Bodde her 1 natt i november 2023
Svar fra Emmett den 27. nov. 2023
Timothy, thank you for your review and apologize for not being informed of the changes in the restaurant hours and service. The beds are brand new with the recent renovation. We hope we have another opportunity to have you as a guest and make it right.

8/10 – Bra

Lisa

Bodde her 1 natt i november 2023
Svar fra Emmett den 28. nov. 2023
Thank you for your review.

8/10 – Bra

Crystal

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Adjoining rooms was great!
Bodde her 1 natt i oktober 2023
Svar fra Emmett den 31. okt. 2023
Thank you so much for the review and staying with us Crystal. We hope to see you again soon.

10/10 – Utmerket

Jeremy

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Emmett den 25. okt. 2023
Jeremy, thank you so much for the 10/10 review.

8/10 – Bra

Amanda

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Emmett den 23. okt. 2023
Thank you for your review.

4/10 – Dårlig

Michelle

Reiste med familie
Likte ikke: Personale og service
Too Many Rules and Cold Pools
Subpar experience and stay. Signs all over hotel stating can’t have food and beverages from outside the hotel anywhere in common spaces, only in your room. We asked to eat our pizza as a large group (10 people) in the lobby. We were told we needed to eat it in one of our hotel rooms or pay the $100 to rent a conference room — this was just to eat together as an extended family pizza we ordered from a local establishments. We were also told we couldn’t carry our Caribou coffee around the hotel and drink it. Ridiculous. The pools were freezing cold. The ‘kids eat free’ is also misadvertised - an adult in our party bought a dinner salad for $19 and we were told it didn’t qualify as an ‘adult entree’ and we had to pay for kids meals (a $15 hamburger meal didn’t constitute an entree either). There are better, more accommodating water parks near by. I would not recommend this hotel.
Bodde her 1 natt i oktober 2023
Svar fra Emmett den 21. okt. 2023
Thank you for the review and sorry about your experience with our property. I'm sorry you were told you can't drink Caribou around the hotel and that the kids eat free promotion wasn't honored. We would love the opportunity to have you back again to have a better experience.

10/10 – Utmerket

Candace

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice staff
Bodde her 1 natt i oktober 2023
Svar fra Emmett den 8. okt. 2023
Thank you so much for your review and so happy you enjoyed your stay.

10/10 – Utmerket

Alyssa

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i september 2023
Svar fra Emmett den 29. sep. 2023
Thank you so much for the review.

10/10 – Utmerket

Amber

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent!
The best experience we have had at a hotel for a long time. All of staff was friendly and helpful. Our first interaction was with Gabrielle. He is a gem. He set the tone for our stay and we enjoyed every minute we were there. The location is perfect. Would chose to stay there again even though there are other options close by. No need to try anything different. Great overall experience.
Bodde her 3 netter i september 2023
Svar fra Emmett den 19. sep. 2023
Amber, thank you so much for the wonderful review and we are so happy you had a great stay. We will be sure to let Garbriel know of the service he provided to you. We hope to see you again soon.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Family time
The hotel was nice but with a "water park" i was expecting a little more. During the time that only the pool is open meant that a little water course and the 2 water slides were not on. Also, at a hotel geared toward families, breakfast being included would have been a nice option.
Bodde her 2 netter i august 2023
Svar fra Emmett den 4. sep. 2023
Thank you so much for the review. We do have rates with breakfast available as an option since we are a full service hotel. I hope the information was mentioned to you when you reserved the room. Our sister property, the Holiday Inn Express offers complimentary breakfast. Hope to see you again soon.