There was a miscommunication with our cleaners and the unit was not cleaned prior this guest checking in. This NEVER happens and there was NOT bed bugs anywhere in the property! There was two or three summer bugs that’s were immediately mitigated by our pest control company and have not had any issues since. We pride ourselves on providing a clean and reliable host stay for all our guests. Please don’t let this extremely over exaggerated review deter you from booking out units!

Hi Samantha, the unit was professionally cleaned, dusted and properly disinfected per the COVID 19 expectations. As a “Premier Host” I take cleaning and regulations very seriously especially during these trying COVID 19 times. I have a trusted team of cleaners I use regularly and I trust them immensely to clean to the highest standards. I have never had any other negative reviews about the units being unclean, creepy or unsafe. That being said, to ensure my guest’s safety, the front door is secured by a smart lock that only guests are able to access through their check in instructions provided by myself. All the units have separate lock boxes with dedicated key codes also provided via check instructions. The front door smart lock codes and lock box codes are changed per stay. The pictures are accurate and previous guests have confirmed that on the reviews received. I apologize for the inconvenience this has bestowed on your daughter’s 13th birthday.