Eksteriør

Anmeldelser av Best Western Plus Bloomington Hotel

2.5 out of 5
Best Western Plus Bloomington Hotel
1901 Killebrew Dr, Bloomington, MN

Anmeldelser

7,2

Bra

Rangering på 10 − Utmerket. 410 av totalt 1270 anmeldelser." "
Rangering på 8 − Bra. 333 av totalt 1270 anmeldelser." "
Rangering på 6 − Grei. 219 av totalt 1270 anmeldelser." "
Rangering på 4 − Dårlig. 160 av totalt 1270 anmeldelser." "
Rangering på 2 − Forferdelig. 148 av totalt 1270 anmeldelser." "

7,4/10

Renhold

7,4/10

Personale og service

7,4/10

Fasiliteter

7,2/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Jason

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome pool area, good breakfast and affordable
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Gabriela

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location. Clean facility.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Lizbeth

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
El front desk que me atendió era muy atento.
Bodde her 1 natt i mai 2024

8/10 – Bra

Zelma

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was great. The pool area and hot tub was very nice. The restaurant had delicious food. I would recommend this hotel to others.
Bodde her 5 netter i mai 2024

6/10 – Grei

Lindsay

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 4 netter i mai 2024

8/10 – Bra

Ariane

Likte: Personale og service
Bodde her 2 netter i mai 2024

8/10 – Bra

James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk staff was real helpful. We checked in and entered the room with the keycard. It only worked once so one had to stay in the room while the other person left. I contacted the front desk and they were to contact maintenance to fix the problem. The card reader wasn't working. The next day I also reminded the front desk to fix and we would be gone all day. Got back late afternoon and still not fixed Told front desk again and finally they sent someone to fix it.
Bodde her 2 netter i mai 2024

8/10 – Bra

James og Port Orchard

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It wS a very nice place to stay
Bodde her 5 netter i mai 2024
Svar fra General Manager den 25. mai 2024
Dear James,Thank you for your feedback! We're pleased to hear you enjoyed your stay at Best Western Plus Bloomington Hotel and look forward to welcoming you back soon.

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Cecelia

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful and a happy place 😊 ☺️
Bodde her 2 netter i mai 2024
Svar fra General Manager den 23. mai 2024
Dear Cecelia,Thank you for your kind words! It was a pleasure having you stay with us, and we look forward to welcoming you back to Best Western Plus Bloomington Hotel for another wonderful stay.

10/10 – Utmerket

Brett

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
It was affordable
Bodde her 2 netter i mai 2024
Svar fra General Manager den 23. mai 2024
Dear Brett,Thank you for joining us at Best Western Plus Bloomington Hotel. It's great that you appreciated our budget-friendly rates. We value you as our guest and hope you return!

10/10 – Utmerket

Marselle

Likte: Overnattingsstedets bygg og tilstand
Excellent service
Bodde her 2 netter i mai 2024
Svar fra General Manager den 23. mai 2024
Dear Marselle,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back to Best Western Plus Bloomington Hotel for another great stay in the future.

10/10 – Utmerket

Hector

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Big rooms and very clean. I love this hotel
Bodde her 2 netter i mai 2024
Svar fra General Manager den 21. mai 2024
Dear Hector,We're so happy to know that you enjoyed everything about your time with us, including our clean, spacious accommodations. Thank you so much for the perfect rating, and we hope to see you again soon.

6/10 – Grei

James

Average
Bodde her 1 natt i mai 2024
Svar fra General Manager den 23. mai 2024
Dear James,Thank you so much for the feedback. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.

4/10 – Dårlig

Benjamin

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Poor service. Pool area closed for 1/2 day due to someone defecating in it, hotel refused to allow for a late checkout once they finally cleaned the pool the next day.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 20. mai 2024
Dear Benjamin,Thank you for your feedback. Please accept our sincere apologies for the inconvenience you encountered while staying with us. When there is an unforeseen accident in the pool, we must take the appropriate steps to clean and shock the water to ensure all other guests' safety. Please know that a late checkout is sometimes not feasible to do, especially when we have other guests who reserved that room in advance. Nevertheless, we apologize once again for the incident that occurred while you were on our property. Thank you for choosing to stay with us and we hope that one day you will consider staying with us again.

4/10 – Dårlig

Sara og Duluth

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Wall in our room had Snot/booger that had been wiped on wall and not cleaned off. Super frustrated that the pool was closed and we couldn’t use due to feces in the pool.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 20. mai 2024
Dear Sara,We are disappointed to hear about the inconvenience you encountered during your stay with us. Your concerns regarding the unsanitary room and closing of the pool are important to us, so our internal team look into these matters to ensure improvements are made swiftly. We apologize and hope for the opportunity to welcome you back for a stay that exceeds your expectations in the future.

8/10 – Bra

Stacey-Jo

Nice for a best western. Easy to get to and right across from MOA
Bodde her 1 natt i mai 2024
Svar fra General Manager den 20. mai 2024
Dear Stacey-Jo,Thank you for staying with us and for recognizing our convenience and proximity to the Mall of America. Providing a pleasant experience for our guests is one of our top priorities, and we're delighted that you enjoyed your time at Best Western Plus Bloomington Hotel. We can't wait to welcome you back again!

10/10 – Utmerket

Sylena

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Rick og Thunder Bay

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
nice and quiet.. Very clean and right next to Mall of Americ a
Bodde her 4 netter i mai 2024
Svar fra General Manager den 21. mai 2024
Dear Rick,Thank you so much for choosing to stay with us at Best Western Plus Bloomington Hotel. Our goal is to provide every guest with pristine accommodations, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to take advantage of our convenient location. The pleasure was truly ours, and we hope you'll choose to visit us again soon.

10/10 – Utmerket

Rafael

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Near the enclosed footbridge that leads into the Mall of America, so it's very convenient to get into the large enclosed (think of inclement weather in the northern states) space with an amusement park and lots of stores and food options. The on-call shuttle to/from the airport saves you about 25 to 30 dollars on an Uber ride. The staff were very nice and helpful. The room was very large and the finishes and paint job were much nicer than those at normal motels. Pretty nice mattress, too.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 21. mai 2024
Dear Rafael,Thank you for visiting Best Western Plus Bloomington Hotel and for your fantastic review! We're happy your stay exceeded your expectations and that our hotel's ideal location near the Mall of America was convenient, keeping you out of the elements. In addition, thanks for highlighting our spacious accommodations, on-call shuttle, and helpful service. It was nice having you as our guest, and should you come back to Minneapolis, we hope you will consider staying with us again.

8/10 – Bra

Lanny

Likte: Renhold, personale og service og fasiliteter
Property was clean and quiet. Room could use a little updating as black put curtains had holes in them from the sun. The fragrance in the hallways and front desk was quite strong. But otherwise it was a nice hotel
Bodde her 2 netter i mai 2024
Svar fra General Manager den 20. mai 2024
Dear Lanny,It was our pleasure to provide you with clean, quiet accommodations. We're glad your overall stay was pleasant, and we appreciate your suggestions about the curtains and scent. We will be sure to take your constructive comments into consideration as we continuously strive to make improvements for the benefit of our guests. The next time you're in the area, please come back to see us for a truly exceptional experience.

6/10 – Grei

Tsvetanka

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
It is closed to the Mall of America, 6 min walk.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 16. mai 2024
Thank you for providing your review! It is wonderful to hear you enjoyed our convenient location near the local attractions. If you have any suggestions as to how we can make your next stay an exceptional one, please feel free to reach out and let us know. It was a pleasure having you here, and we hope to welcome you back again soon.

10/10 – Utmerket

Kim

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was kind and very efficient, above and beyond with service
Bodde her 1 natt i mai 2024
Svar fra General Manager den 16. mai 2024
Dear Kim,We're so happy to know that you had a great time with us overall and that our friendly team members impressed you during your visit. Your five-star rating means the world to us, and we hope to see you again soon.

10/10 – Utmerket

Karen

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very pleased with stay
Bodde her 1 natt i mai 2024
Svar fra General Manager den 15. mai 2024
Dear Karen,It brightens our day to know that you enjoyed your stay. Should your travels bring you back to the area, we hope you choose us for your stay again.

8/10 – Bra

Goowon

Reiste med familie og små barn, Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
What I liked about the stay at best western Plus in Bloomington MN is the indoor pool was awesome. I would definitely book again.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 13. mai 2024
Thank you for choosing Best Western Plus Bloomington Hotel and for sharing your kind review. We are delighted you had the opportunity to enjoy the indoor pool. We look forward to welcoming you back for many more memorable visits.

8/10 – Bra

Armand

Reiste med familie og små barn, Reiste med familie
N/a
Bodde her 3 netter i mai 2024
Svar fra General Manager den 13. mai 2024
Dear Armand,Thank you for being our guest. We trust you had a comfortable stay at Best Western Plus Bloomington Hotel! Our team hopes to see you again.

2/10 – Forferdelig

Edmonia

Likte ikke: Personale og service
Bodde her 1 natt i mai 2024
Svar fra Nicole den 24. mai 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 – Utmerket

Denisse

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Rosa

Likte: Renhold og personale og service
Good stay
Bodde her 1 natt i mai 2024
Svar fra General Manager den 13. mai 2024
Dear Rosa,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you as our guest, and we hope you return soon.

10/10 – Utmerket

Andrew

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Walking distance to the mall
Bodde her 1 natt i mai 2024
Svar fra General Manager den 10. mai 2024
Dear Andrew,Thank you for choosing Best Western Plus Bloomington Hotel. It's wonderful to hear you appreciated our convenient location near the mall. We greatly enjoyed having you stay with us and look forward to welcoming you back soon!

10/10 – Utmerket

Kenneth

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 2 netter i mai 2024
Svar fra General Manager den 10. mai 2024
Dear Kenneth,We're delighted you enjoyed your stay at Best Western Plus Bloomington Hotel! Please come see us again soon.

2/10 – Forferdelig

Danielle

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Neighbors in room across were yelling all night.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 10. mai 2024
Dear Danielle,Thank you for staying with us and for your review. We are disappointed your visit was not as expected, and we apologize for any inconvenience you experienced regarding noise. Please know we are always here to assist if you have concerns during your visit. We appreciate your feedback and hope you will consider staying with us again in the future.

10/10 – Utmerket

Marcela

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Conveniently located across the street from the Mall of America. The pool area was a plus for the little ones.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 10. mai 2024
Dear Marcela,Our day is brightened by your outstanding rating of Best Western Plus Bloomington Hotel! It's great that our family-friendly pool area and proximity to the Mall of America made your stay pleasant. Thank you for your thoughtful praise, and we hope to see you again.

10/10 – Utmerket

Kit bun bunny

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff really helpful
Bodde her 1 natt i mai 2024
Svar fra General Manager den 10. mai 2024
Dear Kit,We greatly value your recognition of our team's hospitality. It was a pleasure hosting you, and we look forward to welcoming you back to Best Western Plus Bloomington Hotel for another wonderful experience.

10/10 – Utmerket

GAO NOU og EAU CLAIRE

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Executive room was big and roomy. Nice and Quiet. Room was clean, balcony door was left open so the room had a strong smell of chlorine when we got in.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 10. mai 2024
Dear Gao,Thank you for being our guest recently. We're delighted our spacious accommodations suited your needs well, and we appreciate you mentioning our high standards of cleanliness and peaceful atmosphere. Your feedback will be shared with housekeeping to ensure any odor issues are dealt with swiftly. It was a pleasure having you here at Best Western Plus Bloomington Hotel, and we hope you return soon!

10/10 – Utmerket

Flora Jean

Bodde her 2 netter i april 2024

8/10 – Bra

cheryl

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Clean and close to shopping
Bodde her 2 netter i april 2024
Svar fra General Manager den 3. mai 2024
Dear Cheryl,Cleanliness, comfort, and convenience can always be found at Best Western Plus Bloomington Hotel! We are so happy our accommodations served you well, and we hope to welcome you back in the future for an even better experience. Take care!

10/10 – Utmerket

Dianne

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a great stay at this Best Western Plus! Our room was clean, a comfortable bed, great amenities, an awesome restaurant attached to the hotel, friendly staff & a free shuttle to the airport. The only negative comment I have is the shuttle from the airport back to the hotel after our trip didn't show up after an hour wait, even though my daughter was able to reach the shuttle driver & she said she was on her way, so we had to call a taxi at midnight. We were NOT happy with that aspect of our stay!
Bodde her 1 natt i februar 2024
Svar fra General Manager den 3. mai 2024
Dear Dianne,Thank you for your review. It was such a pleasure having you stay with us, and we are delighted you had an enjoyable experience. Receiving recognition for our impeccable accommodations, hospitable team, and fantastic amenities is always appreciated. That said, we apologize for your disappointing shuttle experience, and we'll be sure to share your concerns with our team for further consideration. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

2/10 – Forferdelig

Lowy

Bodde her 1 natt i april 2024

2/10 – Forferdelig

Tonisha

Forretningsreisende
Likte ikke: Personale og service
Got locked out my room every day I stayed there , lines was super long , receptionist very rude expect one , cancelled my room in the middle of the night when I stated I would pay at the properties , took partial payment and still haven’t refunded it yet !!
Svar fra General Manager den 3. mai 2024
Dear Tonisha,Thank you for your review. We sincerely regret to learn of your disappointment with your recent experience. Your feedback will be shared internally to ensure our high standards of hospitality are being met. Please know that when booking through a third-party company, billing inquiries should be dealt with through them. We encourage you to reach out to the site you booked with and hope this issue is resolved quickly. It was a pleasure having you here, and we hope you return soon.

10/10 – Utmerket

chad

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
i arrived at 12 midnight.. i called the hotel from the airport for a shuttle pickup and the driver was there within 15 minutes
Bodde her 1 natt i april 2024
Svar fra General Manager den 1. mai 2024
Dear Chad, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience throughout our hotel and that you appreciated the convenience of our shuttle service. Reviews such as yours mean a lot! Thank you again; we look forward to welcoming you back to Best Western Plus Bloomington Hotel.Best Regards,G PikeGeneral Manager

8/10 – Bra

Michael

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to MALL OF AMERICA
Bodde her 2 netter i april 2024
Svar fra General Manager den 30. apr. 2024
Dear Michael, Thank you for being our guest at Best Western Plus Bloomington Hotel. We love knowing how pleased you were with our location and appreciated the easy access to the Mall of America. We value your business and hope to see you again soon. Best Regards,G PikeGeneral Manager

8/10 – Bra

KWANGYOUNG

Bodde her 2 netter i april 2024

4/10 – Dårlig

leah

Likte: Renhold
We booked this hotel for a pool day for our kids bday and the pool was overloaded and not managed and than broke the next day - our kids were so disappoint after we got suite on them and headed out for swimming and were quickly sent back to have to leave and not go swimming at all. What a disappoint and staff was not equipped to deal with the 50 angry parents all in the same situation as us. Breakfast was cold, line was ridiculous and they allow too many families to book for something they are not equipped to deal with apparently.
Bodde her 1 natt i april 2024
Svar fra General Manager den 27. apr. 2024
Dear Leah, Thank you for taking the time to post your review. We apologize for not meeting some of your expectations and the frustrations you experienced during our peak season, and we want to thank you for your patience. We are always looking for opportunities to improve our guest experience, so we are grateful for all of your feedback. We are also sorry for the concerns you had with the breakfast. We will share your comments with our team to ensure this is not repeated. We hope you and your kids will reconsider us again so we can provide you with the seamless visit you deserve.Best Regards,G Pike,General Manager

10/10 – Utmerket

Chasity

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel
Bodde her 4 netter i april 2024
Svar fra General Manager den 26. apr. 2024
Dear Chasity, Thank you for being our guest at Best Western Plus Bloomington Hotel. We are pleased that we could provide you with an enriching stay. We appreciate your generous feedback, and we hope you will choose us every time your travels bring you to our area.Best Regards,G PikeGeneral Manager

10/10 – Utmerket

mariela

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing
Bodde her 1 natt i februar 2024
Svar fra General Manager den 26. apr. 2024
Dear Mariela, Thank you for taking the time to share that your stay at Best Western Plus Bloomington Hotel was perfect in every way. We appreciate your fantastic feedback and hope we will be your home whenever you are in the area.Best Regards,G PikeGeneral Manager

10/10 – Utmerket

Eugene Albert

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra General Manager den 26. apr. 2024
Dear Eugene, Thank you for your recent stay at Best Western Plus Bloomington Hotel and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations and that you left with replenished spirits. We enjoyed having you as our guest, and we hope to see you again on your next visit. Best Regards,G PikeGeneral Manager

10/10 – Utmerket

Sanjiv

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra General Manager den 26. apr. 2024
Dear Sanjiv, Thank you for the outstanding rating of your visit to Best Western Plus Bloomington Hotel. We are delighted we met your expectations for a perfect stay, and we hope you will come back each time your travels bring you to our Bloomington. Thank you for being our guest.Best Regards,G PikeGeneral Manager

10/10 – Utmerket

brittany r

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, close to mall of America, shuttle to the airport and great pool area for kids!
Bodde her 1 natt i april 2024
Svar fra General Manager den 24. apr. 2024
Dear Brittany, Thank you for sharing about your visit to Best Western Plus Bloomington Hotel; we appreciate the generous remarks. Our focus is on maximizing all the details that cultivate a great stay; therefore, we are pleased to know our convenient location near Mall of America, local shuttle service to the airport, and nearby attractions, an indoor heated pool as well as our immacualte accommodations enhanced your time with us. Thank you again, and we look forward to your next visit.Best Regards,G PikeGeneral Manager

4/10 – Dårlig

Shelby

Reiste med familie og små barn, Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
Called three times for a crib, did finally get one. Room wasn’t cleaned for the entire 3 days (Fri-Monday) we were there, requested towels, shampoo, garbage emptying - nope. We eventually just put our garbages full of diapers and take out boxes in the hallway. Spoke with cleaning staff one morning asking for cleaning, never done. Called front desk requesting restocking twice, no one came. Pool was closed for 6 hours for cleaning in the morning/mid day on Sunday. Rough stay for sure but great location!
Bodde her 3 netter i april 2024
Svar fra General Manager den 23. apr. 2024
Dear Shelby, Thank you for sharing your recent stay experience with us. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared these concerns with our team and greatly appreciate you bringing this to our attention. We also regret the temporary closure of the pool during your stay and the inconvenience this has caused. Our team works diligently to ensure our amenities are well-maintained, and we appreciate your understanding as we strive to provide an enjoyable environment for all guests. That said, we are glad you enjoyed our convenient location. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit.Best Regards,G PikeGeneral Manager