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Anmeldelser av Crowne Plaza Malpensa Airport, an IHG Hotel

4 out of 5
Crowne Plaza Malpensa Airport, an IHG Hotel
Via Arturo Ferrarin, 7, Somma Lombardo, VA

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 364 av totalt 1004 anmeldelser." "
Rangering på 8 − Bra. 400 av totalt 1004 anmeldelser." "
Rangering på 6 − Grei. 142 av totalt 1004 anmeldelser." "
Rangering på 4 − Dårlig. 66 av totalt 1004 anmeldelser." "
Rangering på 2 − Forferdelig. 32 av totalt 1004 anmeldelser." "

8,8/10

Renhold

8,2/10

Personale og service

7,8/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Lars Sigmund

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very pleasant stay 😁
A very nice and modern hotel that had very nice rooms. The overall stay was very pleasant for our departure to the airport the next day. There were alot for parkings spots (free) at the hotel. There was also a free shuttle bus to the airport that went every 15 minutes. There was sauna and turkish baths included aswell
Bodde her 1 natt i november 2023
Svar fra Laura den 6. nov. 2023
Dear Lars,thank you so much for your amazing feedback. We are so glad that you appreciated your stay with us. We will share your nice word with our staff. Sincerely

8/10 – Bra

Sara

Bodde her 1 natt i september 2022
Svar fra GIorgia den 29. sep. 2022
Dear Sara,Thank you very much for having written your opinion about our Hotel. Customers' feedback helps us to improve to better serve our Guests. We are very happy to see that your stay with us was satisfying, and we hope to have you again in the future among our Guests.Sincerely,Giorgia C.Supervisor front office

10/10 – Utmerket

Einar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2021
Svar fra Alessandro G. den 23. sep. 2021
Thank you so much. Best regards

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2019
Svar fra Alessandro G. den 22. juli 2019
Thank you.

8/10 – Bra

Lars

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2019
Svar fra Alessandro G. den 17. juli 2019
Thank you

8/10 – Bra

Ella Borgen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2018

4/10 – Dårlig

Rikke

Likte: Renhold
En skuffende avslutning
Oppholdet var en 2'er på en skala fra 1- 10, der 10 er helt topp. Det vi reagerer mest på i første omgang er at det kom frem før bestilling at det var gangavstand til hotellet, noe det viser seg å ikke være. Hvis du velger å gå er faren for at du kommer ut på godt trafikkert vei stor. Vi brukte taxi da det ikke er noen informasjon hos Hotels.com at hotellet har egen flyplassbuss. 20 Euro i taxi en vei. 4€ i buss billet per person en vei. Ønsker du mat på hotellet så er råvarene helt ok. Men spiser du pizza så er ikke bunnen fersk, den er dypfryst og blir tint og stekt på samme måte som en frossen pizza i Norge. Ok men ikke mer en det. Terningkast 2. Ravioli med torsk var til gjengjeld god nok til å gi terningkast 4. Prisene på maten og oppholdet står ikke til standarden. Resepsjonistene er lite imøtekommende og påtatt høflige. Det var for vår del etter å hatt en flott opplevelse av Torbole - Sirmione og andre deler av Lago de Garda en skuffende avslutning på ferien. Skal du reise fra Malpensa airport terminal 1 og skal ha et hotell, Velg et annet hotell. Holliday in er ikke langt unna og det finnes et Hotell veldig nært terminal 1 og det er verdt de hundrelappene det koster ekstra for å ha gang avstand til flyplassen og tilsynelatende bedre kvalitet på hotellet, da du likevel betaler dette i transport avgifter til og fra flyplassen
Bodde her 1 natt i juni 2017

6/10 – Grei

Lars

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
kun for å sove.

8/10 – Bra

Espen og Solbergmoen Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Moderne flyplasshotell med god standard
Hadde en fin overnatting her. Temperatur på rommet kunne settes fra resepsjonen, usikker på om det gikk å regulere selv på rommet. Uansett så var det fin temperatur selv om det var varmt ute. Veldig grei parkering. Damen i baren hadde mye å gjøre men var blid og ordnet det vi ville ha. Frokosten prøvde vi ikke. Vi kommer gjerne tilbake hit i forbindelse med reiser til og fra Malpensa.

6/10 – Grei

Aleksander og Oslo

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Styr unna!
Skulle overnatte her i forbindelse med ett kort opphold i Milano. Hotellet ligger i type bolig/industri -område, ingenting i nærheten. Rommet var greit, men det luktet røyk i hele rommet, og helt jævlig om morgningen inne på badet. Frokosten var elendig, og de ansatte presterte å gi meg regning på 15 EUR, selv om jeg hadde frokost inkludert, og når jeg prøvde å forklare dette svarte de på italiensk. Kommer ikke til å velge dette hotellet igjen, og anbefaler heller å velge ett annet en dette.

8/10 – Bra

Stian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great airport hotel.

10/10 – Utmerket

Thinagar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
None
Bodde her 1 natt i mai 2024
Svar fra Karidi Samassi den 22. mai 2024
Dear Thinagar,Thank you for taking the time to tell us about your experience at Crowne Plaza MILAN - MALPENSA AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact us.Sincerely,KARIDIA SAMASSI Front Desk

10/10 – Utmerket

Patricia og Coshocton

Reiste med partner
Likte: Renhold og personale og service
Have stayed here twice. Both times, the room was very warm and stuffy, the AC just isn't good. Hence, we slept terribly. There was absolutely NO food available between 2pm-5pm, and then it was bar snacks from 5-7pm if you bought a drink. The property needs a vending machine or self service type market place. Absolutely nowhere to walk to for a store or open restaurant. The AC problem is a deal breaker for me, won't stay here again. The staff and bartender were all wonderful, but then you must go back to a hot room. Breakfast and dinner were very good.
Bodde her 1 natt i mai 2024
Svar fra Karidia Samassi den 22. mai 2024
Dear Patricia,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza MILAN - MALPENSA AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact us.Sincerely,KARIDIA SAMASSI Front Desk

2/10 – Forferdelig

Carol

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
AC was not working all weekend and they had no one to escalate to ( no manager to call) so guest just had to suffer with warm rooms.
Bodde her 1 natt i mai 2024
Svar fra Karidia Samassi den 22. mai 2024
Dear Carol,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza MILAN - MALPENSA AIRPORT.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact us.Sincerely,KARIDIA SAMASSI Front DeskCrowne Plaza Milan Malpensa Airport

10/10 – Utmerket

Kimberly

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
So convenient and accommodating !!!!!
Bodde her 1 natt i mai 2024
Svar fra Karidia Samassi den 22. mai 2024
Dear Kimberly,thank you so much for you kind review!we are very glad to know you appreciated everything about our hotel.For us our clients's opinions are very important to improve!Hope to see you again in Crowne Plaza Milan Malpensa Airport.Kind regards,Karidia S.Crowne Plaza Milan Malpensa

8/10 – Bra

Robyn

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet location, good coffee, comfortable fittings.
Bodde her 1 natt i mai 2024
Svar fra Karidia Samassi den 22. mai 2024
Dear Robyn,thank you so much for the time spent to review our hotel.We are very glad to know that you appreciated our location and our hotel facilities.Hope to see you again in Crowne Plaza Milan Malpensa Airport an iHG hotel!Kind regards,Karidia S.Front OfficeCrowne Plaza Milan Malpensa Airport an IHG hotel!

6/10 – Grei

PATRIZIA

Forretningsreisende
Likte: Personale og service og fasiliteter
Hotel nella media per soggiorni di poca durata. Ideale come posizione se c'è bisogno di un pernottamento tra un volo ed un altro. Camere comode ma vecchiotte. Ristorante ok. Buona la possibilità della navetta il cui costo però non si discosta molto da quello pagato al taxi
Bodde her 1 natt i april 2024
Svar fra Karidia Samassi den 24. apr. 2024
Gentilissima Patrizia,la ringrazio innanzitutto per il tempo dedicato a recensire il nostro hotel.Siam lieti di sapere che i nostri servizi e la nostra posizione siano state di suo gradimento.Per noi il giudizio del cliente è estremamente importante, poiché ci permette di migliore.Speriamo di aver l'opportunità di ospitarla nuovamente.Cordiali Saluti,Karidia SamassiFront OfficeCrowne Plaza Milan Malpensa an IHG hotel

2/10 – Forferdelig

Maureen og North Salem

Reiste med partner
Likte ikke: Personale og service
Upon arriving in Milan, we called the hotel to request the free shuttle transport. We were told where to stand and wait, but the shuttle never arrived. Long story short, after four calls and waiting in the cold for 90 minutes, we decided to look for other accommodations. We lost confidence that they would be able to assist with returning us to the airport the following morning for an early flight home. Thank you Expedia for assisting us with obtaining a refund from this hotel.
Bodde her 1 natt i april 2024
Svar fra keltiana den 23. apr. 2024
Dear Maureen,Thank you for taking time to give us your feedback. Sorry that we did not fulfilled your expectations. We try to give a good service to our customers; if you give us once more the opportunity, your stay will be much nicer. Looking forward to it,Sincerely,Keltiana G. front office

8/10 – Bra

Simon

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great airport hotel. Food was good and really well priced.
Bodde her 1 natt i april 2024
Svar fra Karidia S. den 18. apr. 2024
Dear Simon,firstly we would like to thank you for the time spent to review our hotel.We are glad to know that you enjoyed your stay with us and appreciated our location and our services.Hope to see you again in our hotel!Kind regards,Karidi S.Front OfficeCrowne Plaza Milan Malpensa

10/10 – Utmerket

Laila

Forretningsreisende
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Faceva molto freddo
Bodde her 1 natt i mars 2024
Svar fra Karidia Samassi den 15. mars 2024
Gentilissima Laila,la ringraziamo per il tempo dedicato a recensire il nostro hotel.Siamo spiacenti del fatto che abbia riscontrato qualche problema durante il soggiorno. La ringraziamo nuovamente della recensione e speriamo di poterla ospitare nuovamente, e garantirle un esperienza migliore.Cordiali Saluti,Karidia S.Front OfficeCrowne Plaza Milan Malpensa Airport an IHG hotel

10/10 – Utmerket

Marie

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Excellent séjour
Excellent séjour. L'hôtel propose tout le confort nécessaire. Les chambres sont proches et non bruyantes. La salle de sport est bien équipée. Le personnel de l'hôtel est souriant, très accueillant et serviable !
Bodde her 1 natt i februar 2024
Svar fra Karidia Samassi den 17. feb. 2024
Gentile Marie,Merci d'avoir pris le temps de donner votre avis sur notre hôtel et de partager votre expérience publiquement.Nous sommes heureux d'apprendre que nous avons répondu à vos attentes et que vous avez apprécié nos services.Pour nous, la satisfaction du client est l'une des principales choses que nous enseignons à notre personnel, et nous sommes ravis que cela ait porté ses fruits.Nous espérons vous avoir à nouveau comme invité, et nous profitons de cette occasion pour vous remercier encore une fois et vous souhaiter un agréable week-end.Kardia S.Front officeCrowne Plaza Milan Malpensa Airport

6/10 – Grei

Heather

Bodde her 2 netter i februar 2024
Svar fra Elena den 23. mars 2024
Buongiorno,Grazie per aver speso parte del suo tempo per recensirci, anche se siamo veramente desolati nel leggere che la nostra struttura non è stata al 100% di suo gradimento, la sua opinione ci aiuta a migliorare.Sperando di riceverla nuovamente presso la nostra struttura le auguro un buon proseguimento di giornata.

10/10 – Utmerket

john

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Fabulous buffet breakfast...lovely grounds...short walk to free airport shuttle..Business services..spacious lobby and lounge..
Bodde her 3 netter i januar 2024
Svar fra Karidia Samassi den 17. feb. 2024
Daer John,Thank you for taking the time to review our hotel, and to share your experience publicly.We are pleased to hear that we have met your expectations and that you have enjoyed our services.We would like to take this opportunity to thank you again and wish you a pleasant weekend.Kind regards,Karidia SamassiFront Office

6/10 – Grei

Matios

Likte: Overnattingsstedets bygg og tilstand
It is not walking distance from airport
Bodde her 1 natt i januar 2024
Svar fra Karidia den 28. jan. 2024
Dear Matios,thank you for the time spent to review ou hotel and share your personal experience with us!As an aeroportual hotel we are very close to the Airport by car; that why we offer a transportation service to reach us at any time.Hope to see you again!Kind regards,Front Office Staff

10/10 – Utmerket

Debbie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Karidia S. den 17. jan. 2024
Dear Debbie,thank you so much for the time spent to review our hotel.I will personally take care to share with my colleagues the eccellent score that you leave to us!Hope to see you agina in our hotel!Kind regards,Karidia S.Front Office

8/10 – Bra

raffaele

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Tutto OK
Hotel comodo e di buon livello Eccellente il personale ed i servizi
Bodde her 1 natt i desember 2023
Svar fra Karidia S. den 6. jan. 2024
Gentilissimo Raffaele, innanzitutto colgo l'occasione per ringraziarlo del tempo dedicato a recensire il nostro hotel!Siamo lieti di sapere che i nostri servizi, la professionalità e la ospitalità del nostro staffa sia stato di suo gradimento.Speriamo di poterla avere di nuovo come nostro ospite!Cordialità,Karidia S.Front Office

4/10 – Dårlig

Adrian

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Front Office staff den 27. des. 2023
Dear Adrian, thank you for the short time spent to leave a review to our hotel.However, without any details review about your stay or issues met during the stay, we are not able to change and improve our experience.For the next time, will be pleasant to have a concrete review.Kind regards.

6/10 – Grei

Jason

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
Room was tired. Especially the desk and the lighting both on the desk and the reading lights by the bed.. Was booked in an handicap room. The shower head would not stay in place. After my shower water was everywhere. Public areas were nice. The server in the lounge, Sonja, was great.
Bodde her 1 natt i desember 2023
Svar fra Crown Plaza den 27. des. 2023
Good afternoon Sir,thank you for your message.Your reservation was for a room accessible to disable people, and we assigned it according to your request.We do apologize for the inconveniences you have encountered in the room.Thank youKind regardsFront Office Team

10/10 – Utmerket

evelin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
best hotel by malpensa airport
we tried all hotels in the area over the years, this is by far the best one, we can only recommend them, very smooth service and facilities.
Bodde her 1 natt i desember 2023
Svar fra Crown Plaza den 27. des. 2023
Good evening Madame,Thank you very much for your kind message.Best regards.Front Office Team

6/10 – Grei

Peter

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Room had a broken chair and faulty AC and there wasn’t anyone available to remedy the problems
Bodde her 1 natt i september 2023
Svar fra Front Office Team den 30. nov. 2023
Goodmorning Peter, thank you for your feedback, we are very sorry you encountered these problems with our structure.Kind regards,

10/10 – Utmerket

Gianmarco

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i november 2023
Svar fra Laura den 24. nov. 2023
Gent.mo Gianmarco,la ringrazio del tempo e della preferenza accordataci. Sono lieta che abbia apprezzato il soggiorno presso il nostro hotel.Nella speranza di averla presto con noi porgoCordiali saluti

6/10 – Grei

MIGUEL

Forretningsreisende
Likte ikke: Renhold og romkomfort
Bodde her 1 natt i november 2023
Svar fra Nora den 12. nov. 2023
Dear Miguel,Thank you for leaving us a feedback about your stay with us.We hope to welcome you soon again.Kindest regards,Nora Del FabbroFront Office

10/10 – Utmerket

William

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Grandes chambres. Très propre. Excellente nourriture au restaurant de l’hôtel.
Bodde her 1 natt i oktober 2023
Svar fra Laura den 6. nov. 2023
Dear William,thank you so much for your nice feedback.We are so happy that you liked our hotel and service.Best regards,

4/10 – Dårlig

Marcos

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
A cama faz muito barulho! O chuveiro não para no lugar! A janela não blinda som! Ônibus ligado às 5 da manhã por 15 minutos na frente do nosso quarto. Iluminação do banheiro muito ruim!
Bodde her 2 netter i oktober 2023
Svar fra Laura den 2. nov. 2023
Dear Marcos,thanks for your time and we are so sorry that you didn't like the stay with us.Best regards,

10/10 – Utmerket

John

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Stay
Excellent value for money. Close to airport and very nice restaurant. Highly recommended
Bodde her 1 natt i oktober 2023
Svar fra Giorgia den 31. okt. 2023
Dear John,Thank you very much for having written your opinion about our Hotel. Customers' feedback helps us to improve to better serve our Guests. We are very happy to see that your stay with us was satisfying, and we hope to have you again in the future among our Guests.Sincerely,Giorgia C.Supervisor front office

8/10 – Bra

P

Bodde her 1 natt i oktober 2023
Svar fra Roberto Taurino den 26. okt. 2023
Dear Guest, thank you for your feedback about your stay in our hotel. We're glad to see that you've enjoyed so much your stay: we hope we made your experience memorable.Kind Regards,Roberto Taurino, Front Office agent

8/10 – Bra

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Wish the AC worked better
Temperature in room was very uncomfortable, especially after using shower. The front desk (3 different people) were not of much help. If I stayed again I would test the ac before unpacking. The restaurant was very good. The room was nicely updated. The staff was friendly. The shuttle was on time.
Bodde her 1 natt i oktober 2023
Svar fra Laura den 24. okt. 2023
Thank you so much for your nice feedback.We will share your kind word with our staff.Best regards

8/10 – Bra

Julia

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Laura den 19. okt. 2023
Dear Julia,thanks for your feedback and we are glad that you enjoyed your stay with us.Best regards

2/10 – Forferdelig

Lisa

Reiste med familie
Likte ikke: Personale og service
Frustrated
I booked the hotel in my name but asked the name to be changed to my son over a month before the date of check in. When he arrived they would not allow him to check in and he had to pay for another room.
Bodde her 1 natt i oktober 2023
Svar fra Laura den 2. nov. 2023
Dear Lisa,we are so sorry we will investigate what's happened. Best regards

4/10 – Dårlig

Michael

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Room Door handle pulled off the door in my wife's hand. 15 EU cost for 2km shuttle Dinning Room meals were not hot, servers were slow 2 different rooms had mildew/mold in shower Room didnt smell clean - burnt smell
Bodde her 1 natt i oktober 2023
Svar fra Laura den 20. okt. 2023
Dear Michael,thanks for your time and we are so sorry regarding your experience. We appreciated your suggestion and we will work to improve it. Best regards

10/10 – Utmerket

Jasmine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent
Staff was very helpful, friendly & polite. Our reservations included a breakfast and that was a good value for our early flight. Rooms were very clean, bed was comfy, and room was quiet. A+
Bodde her 1 natt i oktober 2023
Svar fra Roberto Taurino den 17. okt. 2023
Dear Jasmine, thank you very much for the time spent to leave us a feedback. We appreciate so much what you wrote us: we hope to see you again as our customer to make you live the best hotel experience to live and remember.Kind regards, Roberto Taurino, Front Office.

8/10 – Bra

Andrea

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great nights sleep!
Large, comfortable, quiet, clean rooms! Staff at checkin super friendly and quick! Good location for a flight out of MXP. Didn't give a 10 rating for 2 factors- Beware of 15 EURO shuttle fee each way to and from airport. A bit steep for a 1 mile drive. Also book ahead. Food at the restaurant onsite was good but the service was not. Slow and unorganized. A plus on convenience. Not much else around there. I would consider staying here again based on condition of room. We slept great and very clean! Most important.
Bodde her 1 natt i oktober 2023
Svar fra Roberto Taurino den 17. okt. 2023
Dear Andrea, thank you for the time spent to leave us a feedback about your stay. We appreciate so much the words you spent for our staff: we'll share your review with everyone.The transfer cost match the medium range area taxi runs, if you're looking for other options to keep in consideration, you can look for the airport bus service, free of charge. For other informations, feel free to contact us every moment, we'll reply you as soon as possible.Kind regards, Roberto Taurino, Front Office

8/10 – Bra

Yung-Yuan

Forretningsreisende
Likte: Personale og service
The facility is kind of old
The room door has problem to open and lock. The water for bath is not hot at night. The right lamp next to bed is broken.
Bodde her 1 natt i oktober 2023
Svar fra Roberto Taurino den 17. okt. 2023
Dear Yung-Yuan, thank you for the time spent to leave us a review about your stay in our hotel. We'll report everything you wrote us to our technicians. We hope to see you again as our customer and make your stay a lovely experience to live and to remember.Kind regards, Roberto Taurino, Front Office

10/10 – Utmerket

Marc

Bodde her 1 natt i oktober 2023
Svar fra Roberto Taurino den 17. okt. 2023
Dear Marc, thank you for the time you spent to leave us a feedback. We appreciate so much that you've had a lovely stay in our hotel. We hope to see you soon again as our guest. Kind Regards, Roberto Taurino, Front Office

10/10 – Utmerket

Carolyn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Laura den 10. okt. 2023
Dear Carolyn,thanks for your full rating.We are so glad that you appreciated your stay with us.Best regards,

10/10 – Utmerket

Kevin

Bodde her 1 natt i oktober 2023
Svar fra Giorgia den 31. okt. 2023
Dear Mr. Kevin,Thank you very much for having written your opinion about our Hotel. Customers' feedback helps us to improve to better serve our Guests. We are very happy to see that your stay with us was satisfying, and we hope to have you again in the future among our Guests.Sincerely,Giorgia C.Supervisor front office

10/10 – Utmerket

Ahylin Segui

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Excellent service and good restaurant near by.
Bodde her 1 natt i oktober 2023
Svar fra Giorgia den 31. okt. 2023
Dear Ahylin,Thank you very much for having written your opinion about our Hotel. Customers' feedback helps us to improve to better serve our Guests. We are very happy to see that your stay with us was satisfying, and we hope to have you again in the future among our Guests.Sincerely,Giorgia C.Supervisor front office

8/10 – Bra

Lok Lun Nolan

Bodde her 1 natt i september 2023
Svar fra Laura den 10. okt. 2023
Dear Lok Lun Nolan,thanks for your time and feedback.We appreciated that you liked your stay with us.Sincerely

6/10 – Grei

Tali

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Good for 1 night transit
The shattel service was good 15E, quiet noisy, the pillows not comfortable, good breakfast
Bodde her 1 natt i oktober 2023
Svar fra Laura den 6. okt. 2023
Dear Tali,thank you for your time and feedback.We are glad that you appreciated our shuttle service and delicious breakfast. We are so sorry regarding the noisy and pillows not comfortable. Best regards,

4/10 – Dårlig

Christine

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
When we checked in our room had at least five bugs that we found on the walls that were flying around. We were told that it’s common this time of year in Italy. Unacceptable and requested a room change would have left the hotel, but it was 1 AM. Staff was definitely accommodating and gave us a second room, which we found to be not serviced yet, bed unmade towels all over the floor. Went back to the lobby and was then assigned a third room, which we checked, and seemed fine enough for the remaining hours we had there to sleep..
Bodde her 1 natt i oktober 2023
Svar fra Laura den 6. okt. 2023
Dear Christine,thanks for your time and we are so sorry regarding the disservice. The presence of harmless green insects is normal at this season in our moorland area. Unfortunately, it is nature. But I am very sorry and offer my apologies. The girls do their best during the clean-up but these months we are overrun with these harmless insects. Thank you once again and my apologies. Sincerely