Hoteller nær Middelheim Museum

"Ok"

"👌"

"I am very dissatisfied after a 4-night stay. The double rooms are cramped, and there were no fresh towels provided during the entire stay. There was no soap in the bathroom, and the shower drain was almost clogged. The reception area looks worn down. The bed was cheap and very hard, with poor-quality bedding and duvet, and no mattress topper. The staff appeared uninspired and disengaged. Breakfast was acceptable, but very basic."

"Ok"

"This is the worst hotel experiences I’ve ever had. We booked well in advance for a special occasion, but the air conditioning in our room failed during extreme heat, and the room filled with an unpleasant odor! Late at night and tired, with no manager available and no resolution, we had no choice but to leave and find another hotel. The receptionist assured us a refund would be given, yet the hotel later refused to honor this! The lack of accountability, absence of management when urgently needed, and dismissive handling afterward left us extremely disappointed. I cannot recommend this hotel and strongly advise others to reconsider before booking! "